Born in the cloud, designed for today’s mobile workforce ...measurable business impact With a...
Transcript of Born in the cloud, designed for today’s mobile workforce ...measurable business impact With a...
Born in the cloud, designed for today’s mobile workforce, built to deliver measurable business impact
With a communications solution designed to operate mobile first, cloud-enabled, and millennial focused, growing
businesses can stay nimble while operating with the sophistication of a global enterprise.
The Power of Choice
MiCloud Office offers three license options to choose from. Unique in the industry, MiCloud Office’s mix-and-match
ability allows decision makers to tailor functionality to user needs instead of offering a one size fits all phone system.
Perfect for reception areas, Essentials users
can receive phone calls, operate common call
control features and set up a voice mailbox.
Essentials
Premier
Best for most users, Premier users gain the
Essentials feature set while adding a second
connected device, web portal access, parallel
ringing, and a host of optional add-ons to
customize MiCloud Office to users' specific
business needs.
Elite
For highly mobile employees with increased
technical needs, Elite users gain the Premier
feature set while adding desktop and mobile
clients, a softphone, presence notifications, more
connected devices, and a unified inbox with fax.
The Mitel MiCloud Office Solution
User Features Essentials Premier Elite
Connected devices 1 (deskphone only) 2 4
Robust calling functions • • •
Voice Mail • • •
Inbound phone line • • •
Web portal access – • •
Parallel ringing – • •
Desktop client (PC or Mac) – •
Mobile app (Android, iOS) – •
Mobile VoIP included in Mobile app for IOS, Android – •
Presence and chat – •
SMS from desktop app – •
Business Application Integration –
Unified Inbox (Includes Fax) – – •
Fax Inbox – –•
(2nd phone line optional)
Unlimited calling (Local and National)
MiTeam Collaboration
Attendant Upgrade Optional
Real-time Office Analytics Reports (per user,
must be purchased system wide)Optional Optional Optional
MiCloud Office Features
Optional Optional Optional
Optional Optional
Optional
Optional
Optional
Optional
Optional
– Optional
––
–
Features Included
Basic ACD• Including an inbound phone number• Up to 5 calls in the queue• Additional numbers optional for Premier and Elite users
Main Number Auto Attendant
• Including one inbound phone number
• Add custom voice prompts
• Optional additional numbers for the organization
Voice Conference
• Includes one inbound phone number
• Includes 10 concurrent participants
• Optional Additional participants in groups of 10
Entry Level Analytics
• Maximise staff and resource productivity
• Voice quality metrics
• Call statistics
Company-wide Features
Mitel | 3
Value-added OptionsFeatures Options
ACD Premium Number
MS Exchange
Integration
Unlimited Hunt Groups • Create as many call distribution lists as needed.
Application Clients with MiTeam Chat
Application Client without MiTeam Chat
MiTeam Collaboration
• Unlimited Premium Agents for Premium Users
• Up to 5 in queue
• Additional ACD Premium numbers or queue places optional
• Advanced Analytics – requires Office Analytics for all seats
• Understand colleagues current and future meeting state
• Presence sync from Exchange calendar to MiCloud Office
• Requires Premier and Elite Licenses
• Mobile and Desktop softphone clients equipped with MiTeam chat collaboration
• Mobile and Desktop softphone clients excluding MiTeam chat
• Collaborate with team members inside and outside of the organization
• Chat, Share files, manage tasks, and escalate conversations to video-conference
• Requires Application Client with MiTeam Chat upgrade
MITEL SIP DECT 622 PHONE
MITEL 6869 SIP PHONE
MITEL 6865 SIP PHONE
MITEL 6873 SIP PHONE
MITEL 6863 SIP PHONE
MITEL MiVOICE CONFERENCE (AUDIO/VIDEO)
MITEL SIP DECT 632 PHONE
MITEL SIP DECT 612 PHONE
MITEL 6867 SIP PHONE
Buy, rent and lease options available.
Hardware
Some customers may elect to use computer soft phones with a headset, and therefore will not need a single piece of
hardware. Otherwise, we provide a variety of Mitel desktop phones.
mitel.com © Copyright 2016, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.
For complete details on any of the Mitel MiCloud Office products or services, please contact: 01291 430000 • mitel.co.uk/solutions/micloud-office
MITEL SIP DECT 650 PHONE