Boost - ITIL M2M Gen flyer - pdf
Transcript of Boost - ITIL M2M Gen flyer - pdf
Boost IT Boost IT Boost IT can help!
®
Are you struggling to
make sense of ITIL?
Made to measure solutions
that work for you!
The 4 stage ITIL® M2M processThe 4 stage ITIL® M2M processThe 4 stage ITIL® M2M process
Boost IT Ltd
7 The Cotton Building Deakins Mill Way Bolton BL7 9YX
For more information please contact:
Ian Ward ITIL Consultant
Mobile: 07966 877413 E-mail: [email protected]
Stage 1: Discovery
Your Boost ITIL consultant will spend a minimum of two days
with the senior members of the ICT Team (and other stakehold-
ers) to introduce or refresh their knowledge of the 5 phases of
ITIL. The outputs from this stage are:
An understanding of how the 5 ITIL phases and 4 ITIL func-
tions map onto the current ICT Team structure.
Agreement on which of the 30 ITIL processes need to be for-
mally adopted, then prioritised according to business need.
Agreement on key roles, responsibilities, information systems
and governance structures required to support ITIL imple-
mentation and principles.
Stage 2: Training
Based on the outputs from Stage 1, your Boost ITIL consultant
will design and deliver a training session for each specialist group
in the ICT team. So, for example, In addition to a general appre-
ciation of the 5 ITIL phases, the Service Desk group would be giv-
en a more in-depth understanding of the Service Operation
phase; the Service Desk ITIL function and the 5 Service Operation
processes. In addition, they will be given an appreciation of any
relevant key roles and responsibilities etc., from the Discovery
stage.
The training session for each group (up to 8 persons) will nor-
mally require 2-3 working days. The outputs from this stage are:
An energised and engaged ICT team who understand the
benefits to themselves and the wider business from imple-
menting ITIL.
An understanding of how the 5 ITIL phases and 4 ITIL func-
tions map onto the current ICT Team structure.
An understanding of which ITIL processes are to be imple-
mented and owned by their ICT team group, individual own-
ership and the priorities for introduction.
An understanding of the key roles, responsibilities, infor-
mation systems and governance structures supporting ITIL
implementation and principles.
An appreciation of the support tools provided in the ITIL
toolkit, for example the RACI matrix.
Please note, as these are practical rather than theoretical train-
ing sessions they are not suitable for staff wishing to gain ITIL
qualifications.
Stage 3: Implementation
Optionally, based on the outputs from Stage 1 and the feedback
from Stage 2, your Boost ITIL consultant can design programme
and project plans for implementing all the agreed functions, pro-
cesses and support structures; prepare strategic reports and
presentations for executives or boards. If required, support can
be provided in specific areas, for example designing the service
catalogue; selecting new Service Desk management software,
etc. The outputs and amount of consultancy time required in this
stage is totally flexible dependent on your needs and your appe-
tite for managing the implementation in-house.
Stage 4: Review and Refresh
We recommend that your Boost ITIL consultant returns for a day
at regular intervals (every 3 to 6 months) or on an ad hoc basis
to review progress with the ICT senior managers. At these meet-
ings we can discuss any bottlenecks and how to remove them;
tweaks to improve existing processes etc.; timetables and poten-
tial support for implementing deferred processes; and the need
for any further training, for example, new starters.
The advantages of the Boost IT M2M approach
It can cost up to £7,700 + VAT to send a single team member
on a 3-day ITIL Foundation course plus a further 15 days to
cover the 5 ITIL phases. Using the Boost IT M2M process it
can cost less to provide focussed training across the whole
ITIL lifecycle for a team of 16!
Training and implementation of ITIL is clearly focussed
around the needs of your ICT team and your organisation.
Flexibility, practical pace and timescales are consistently
adopted.
Your Boost IT consultant is experienced in providing quality IT
services and full implementation of the ITIL lifecycle in a
working business environment.
ITIL® is a Registered Trade Mark of AXELOS Limited