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ISBN- 978-93-84557-30-0c

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1.1 11.2 21.2.1 21.2.2 21.2.3 21.2.4 21.2.5 2

2.1 52.2 52.2.1 (People Centered) 52.2.2 (Leadership) 52.2.3 (Participation) 62.2.4 (Process Oriented) 62.2.5 (System Oriented) 62.2.6 (Continuous Improvement) 62.2.7

Factual Approach to Decision Making) 72.2.8 (Mutually Beneficial Relationship) 72.3 7

(TQM) :3.1 93.2 (People Centered) 93.3 (Leadership) 103.3.1 103.3.2 (Quality Objectives) 103.3.2.1 123.3.3 (Quality Manual) 123.3.4 123.4 13

3.4.1 133.4.2 143.5 (Process Oriented) 143.5.1 (Process Mapping) 153.6 (System Oriented) 153.7 163.8 (Factual Approach to Decision Making) 173.8.1 (Record Management) 173.8.2 (Database) 203.9 20

S4.1 214.2 S 214.2.1 (Sort) 214.2.2 (Set in Order) 224.2.3 (Shine) 224.2.4 (Standardise) 224.2.5 (Sustain) 234.3 234.4 23

(Total Quality Manage-ment)

1

1. 2. 1. R² l -Th P Ø V t -£ -L s

ISOE -

Governence

(Quality Circle)

2

123/2009/ 02.07.2009)

(Change Manaement Initiative)

3

373/2013/ 02.12.2013)ISO 9001 : 2008

18/2015/ 29.01.2015).

4

2. 1

(Total Quality Management – TQM)

(School of Thoughts)ISO 9001 : 2008

2.2 2.2.1 (People Centered)

5

.

2.2.2 (Leadership)

2.2.3 (Participation)

6

2.2.4 (Process Oriented)

2.2.5 (System Oriented)

7

2.2.6 (Continuous Improvement)

(Continuous Improvement)

2. 2.7 FactualApproach to Decision Making)

8

2. 2. 8 (Mutually Beneficial Relationship)

2. 3

(TQM)3. 1.

3.2. (People Centered)

(Citizen Survey).

9

(Citizen Survey)

3.3. (Leadership)

10

(Vision)

(Quality Objectives)

(Quality Policy)

(Mission)

(QualityPolicy)

(Quality Vision)

(Quality Mission)

ISO 9001 : 2008(Quality Policy)

(Quality Objectives)

11

(Simple (Spcific)i.

ii. (Measurable)

(Attainable)

(Realistic)

(Time Bound)

(Quality Manual)

12

13

(Process Oriented)

14

(Quality Circle)

(Process Maping)(Process Mapping)

(System Oriented)

15

(1) (Corrective Actions) -

(2) (Preventive Actions)

16

(Hardware, Software)

(Factual Approach to Decision Making)

3.8.1 (Record Management)

17

(1)(2)( ). (Documents )

. (Records)

1.

2.

3. (ActionTaken Report).

18

4. (Personal Register),(movement Register)

5.6.7.

8.9.10.

19

(Database)

20

S

"S'S

"S' Seiri (Sort) Seiton (Set in orderSeiso (Shine) Seiketsu (Standardise) Shitsuke (Sustain)

(Sort)

21

4.2.2. (Set in Order)

(Unwanted movements)

4.2.3. (Shine)

4.2.4. (Standardise)S

22

S

S S S S

4.2.5. (Sustain)S

23

S

S

(i) S S S

S(ii)

S S

S

24

ISO9001 : 2008

ISO 9001 : 2008

ISO 9001 : 2008II,

W.P.No. 16)

25