Body Language: The Good, the Bad and the Terrible · Body Language: The Good, the Bad and the...

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6/30/2016 1 Produced by: Body Language: The Good, the Bad and the Terrible Administrative Professionals Conference September 21, 2016 “The most important thing in communication is hearing what isn’t said.” ~ Peter Drucker
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Transcript of Body Language: The Good, the Bad and the Terrible · Body Language: The Good, the Bad and the...

6/30/2016

1

Produced by:

Body Language: The Good,

the Bad and the Terrible

Administrative Professionals Conference

September 21, 2016

The most important thing in communication

is hearing what isnt said.

~ Peter Drucker

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Produced by:

First Impressions Matter

Youve got 5 seconds to make a first impression

You must practice a new skill for 21 days for it to

become a pattern

It takes 100 days for it to become automatic

Our Body Language Speaks VOLUMES

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Our Body Speaks Louder than Words

Posture

Personal space

Confident body language

Nervous body language

The handshake

Mirroring and matching

The Power Pose

Posture

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Posture

Good Posture Promotes

Better mood

Higher self-esteem

Greater alertness

More confidence

More attractive You

Personal Space

Public Space

Conversation Zone (Three feet)

Personal Space (12-18 inches)

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Of all the things you wear, your expression

is the most important.

~ Anne Parillaud

Confident Body Language

Smile

Initiate and maintain eye contact

Thrust chin slightly upward

Nod head

Use hand and arm gestures moderately

Vary your positions and posture

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Nervous Body Language

Covering your mouth

Scratching your nose, head, ears

Tugging your clothes, jewelry, pen

Looking down or away

Avoiding eye contact

Putting hands in pocket

Swaying, rocking or pacing

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The Handshake

Handshakes are the universally accepted

business greeting

Were judged by the quality of our handshake

The Handshake and Respect

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Good manners will open doors that the

best education cannot.

~ Clarence Thomas

The Bone Crusher

The Lobster Claw

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The Dead Fish

Queen Finger Tips

The Glove

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The Sweaty Palm

Elements of a Good Handshake

Keep fingers together with the thumb up and open

Slide your hand into the other person's so that each

person's web of skin between thumb and forefingers

touches the other's hand

Squeeze firmly but not too hard

Pump" once or twice from the elbow, about

3 seconds

Release even if the introduction continues

Maintain eye contact

Elements of a Good Handshake

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Mirroring is the simultaneous copying of the behavior of

another person

Matching is similar to mirroring but has a built-in time lag

Mirroring and Matching

Power Pose

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Start Stop Continue

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Body Language

# Actions

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What Are 3 Things You Plan to Do

Differently to Achieve Results?

Actions Responsibility Timing

Next Steps: 30 / 60 Days

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You never get a second chance

to make a first impression.

Produced by:

Thank You!

Nancy Schnoebelen Imbs [email protected]

(314) 799-7851 stlpolished.com