Presentations. What is Communication? zNonverbal Communication -body language -eye contact.
Body Language and Communication
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Transcript of Body Language and Communication
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BACK7/15/15 1
Egypt!" #!"t$"!"%$ &'(
Management Presentation Series
Communication skills.
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)!*+$ ', %'"t$"t-./0 1"t2'34%t'"(50 #!" p'"t-.
2-1) Communication:
50/0/6 7$,"t'"( 50/056 &'884"%!t'" g'!+-( 50/096 )yp$- ', %'884"%!t'"(
50/0: &'884"%!t'" "$t;'22'%$--( 50/0?6 @!+4$ ', %'884"%!t'"(
2-2) Listening: 5090/6 A-t$""g typ$-( 505056 &!4-$- ', p''2 +-t$""g( 505096 )p- ', B$tt$2 +-t$""g(
5050:6 C'; %!" ;$ 8p2'D$ '42 +-t$""g -
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/01"t2'34%t'".
Communication process plays a great role inour life.
Regardless of the size of business you arein (whether a large corporation a s!allco!pany or e"en a ho!e based business#effecti"e co!!unication s$ills areessential for success%
Listening considered as a vital tool ofcommunication process.
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2-) Main oints:
2-1) Communication:
- Studies show a direct link between success
and the ability to listen.
- Listening and hearing are two different things.
earing is a sense everyone can hear but
listening is to reali!e and understand what
said.
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50/0/6 7$,"t'"-.
Communication is a process of Transferringmassage from sender to receiver throughchannels.
Sender
Channels & means
Receiver
Massage
Who?
Says
what?
Towhom?
In whichchannel?
With what
efect?
Feedback
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SE!ER RECE"#ER
Feedback
receiver sender
'istortion sources
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#ll messages do not reach the receiver due to
$distortion%
Sender Receiver
Feedback
!istortion
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&hat causes distortion or the barriers tounderstanding'listening(
$anguage Semantics
Personal"nterests %ordiness
EnvironmentHnoise ttention span
Ph'sical hearingproblem
Speed of thought
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2-)-2- Communication *oals+
To change behavior
To get action
To ensure understandingTo persuade
To get and giveInformation
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&hat are the most common wayswe communicate(
(ralchannel)#erbal*
%rittench
annel
)on+verb
al*
Electro
niccha
nnel
#isual
,od'$anguage
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+ral channel ad"antages , -uestions can be as$ed
and answered feedbac$ is i!!ediate and direct recei"er can sense the senders sincerity !ore persuasi"e
disad"antages can lead to ill,considered state!ents there is no per!anent record of the
co!!unication
50/096 )yp$- ', &'884"%!t'"-. &'"tI3((
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ritten channel ad"antages , !essage can be re"ised
pro"ides a per!anent record !essage stays the sa!e when sent to se"eral
recei"ers recei"er has !ore ti!e to analyze the !essage
disad"antages , sender has no control o"erwhere when or if the !essage is read
sender does not recei"e i!!ediate feedbac$ recei"er !ay not understand parts of the !essage !essage !ust be longer to answer anticipated
-uestions
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lectronic !edia
co!puters tal$with others electronically teleconferencing , groups of people in different
locations interact audioconferencing , using telephone lines
"ideoconferencing , see one another on tele"ision!onitors
ad"antages , sharing of !ore infor!ation speed and efficiency in deli"ering routine !essages ine2pensi"e
disad"antages , difficulty in sol"ing co!ple2proble!s
e,!ail !ost appropriate for routine !essages unsuitable for confidential infor!ation
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B'3y A!"g4!g$
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B'3y A!"g4!g$
&hen you speak/ you represent a brand0
the brand of you. ow you talk/ walk/ and
look reflect upon that brand. &hat does
your body language say about you( 1oes it
say youre trustworthy/ confident/ and
competent/ or ust the opposite(
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B'3y A!"g4!g$ contd5
6here are many books and articles devoted
to body language/ Sometimes too much
information is a bad thing. Lets keep it
simple. ere are some simple keys tobetter e7press your messages with the
help of body language.
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8ody Language
*estures
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6he andshake
)- 9se right hand.2- *rasp-palm to palm3- 1o not s:uee!e.3- Shake without pumping.4- ;elease after a few seconds.
"- - Speak.
J-$ " -!y"g K$++'L g''3*y$ '2 -$!+"g
*4-"$-- 3$!+-( CMNO
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6he Stance
Keep your weightbalanced on both feetstand tall eyes ahead%
hen sitting a"oidslu!ping into the foldof your chair or leaningbac$%
atch as people respondto you differently%
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6he #rms
?eep your hands andarms unfolded.
Simply avoid puttinganything in between youand the listener.
1ont hold a binder.
6ry to avoid standingbehind a podium when
possible.
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6he hands
se your hands 'on6t try to!i!ic other people6s gesturesbecause you will loo$ contri"ed%
owe"er feel free to use yourhands in a way that feelsnatural%
8ideotape yourself spea$ing tosee whether your gesturesappear natural and co!fortable%
ou !ight disco"er that you usefew if any gestures% :reeyourself
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6he #ir of Confidence
;ay attention to s!allpotentially distracting body!o"e!ents li$e tapping yourtoes or fidgeting with your
fingers pens or coins ,, allsigns of ner"ous energy%
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@ye contact
Aaintain eye contact >,B to ,Bof the time. Aake everyone feel included and
important. Look at the person youre
speaking to you. Df youre addressing a small or
large group/ break the room intothree parts.
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Eoice
8oice =peed !otion >one8olu!e =tress
=pea$ clearly and !oderately
=pea$ in a loud "oice=ound to the farthest listeners
Change the tone due to the ideas presents
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"olu!e of co!!unication recei"ed depends on
position in the decision,!a$ing structure
independent decentralized decision !a$ersha"e the lowest co!!unication needs
centralized decision !a$ers need and aree2posed to greater "olu!es of co!!unication
so!e decentralized decision !a$ers are sointerconnected that they re-uire e"en !ore
infor!ation than centralized ones
interorganizational collaborations co!plicateco!!unication networ$s e"en further
2-)-45 Communication networks
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6hree Communication Fetworks
Independent,
decentralized
decision makers
Connected,
decentralized
decision makers
Centralized
decision makers
(commanders)
= places where actions are taken and information is generated
= centralized decision maker
2-)-45 Communication networks+Contd
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Comple7ity Dn 6echnology Collaboration #nd Fetworks
Internal network Single partner collaboration
Internal network and multiple external collaborators
2-)-45 Communication networks+Contd
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-)-"5 Aanaging communication processes
Co!!unications planning?
'eter!ining the infor!ation andco!!unications needs of thesta$eholders
@nfor!ation distribution?
a$ing needed infor!ation a"ailable ina ti!ely !anner
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2-)-"5 Aanaging communication processes
contd5
;erfor!ance of reporting?
@nfor!ation collecting anddisse!inating perfor!ance%
Ad!inistrati"e closure?
enerating gathering anddisse!inating infor!ation to for!alizephase or proect co!pletion
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2-)-=5 Ealue of communication
Communication is the gluethat holds organi!ationstogether+
relationships products Systems
6asks are accomplishedmore successfully
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2-)-=5 Ealue of communicationcontd5
Conflict resolved moreeasily
Services delivered in a
:uality manner Dncrease employee
effectiveness Dncrease work efficiency Dncrease productivity Positively impact the bottom
line!!
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2-25 Listening
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2-2-ListeningGthe other side of
communication
Messages must be received as -ell as sent.
good uestion to ask 'ourself is/ are 'ou
reall' listening or simpl' -aiting for 'ourturn to talk0
"f 'ou are thinking about 'our repl' beforethe other person has finished/ then 'ou are
not listening1
Too many people see communication as merely speaking.
5 56 A-t$""g
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5056 A-t$""g
5050/6 A-t$""g typ$-.-pp2$%!tD$
Listening for pleasure or
enoyment.
H Ausic/ movies/ comedy/ playsG
-E8p!tK$t%
Listening to provide emotional support for
speaker. H # doctor listens to a patient0 you listen
to a friends rantG
5 5 /6 A-t$""g typ$-. td5
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3=
5050/6 A-t$""g typ$-. contd5-&'8p2$K$"-D$
Listening to understand
the speakers massage.
H 1irections from your mgr. 0 in a class or
seminar.G
-&!2$,4+Listening to evaluate a massage.
H # campaign speech0 research
paper.G
I6he comprehensive J careful listening might re:uire you to thinkJ evaluate while listening/ this helps developing creative
thinking skills.
5 5 56& , + t
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3>
505056&!4-$- ', p''2 +-t$""g.
!ot concentrating: - 1aydreaming/ mind wandering/
do!ing/ thinking in other issues/e7hausted.
Listening too "ard:
-6rying to remember every fact/ nomatter how minute it might be.
5 5 56& , + t td5
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505056&!4-$- ', p''2 +-t$""g contd5.
#umping to conclusions:
- Kutting words into the speakers
mouth0 interrupting
speaker/ anticipating what speaker
will say'do ne7t.
$ocusing on delivery style instead of
massage:
- Speakers accent/ clothes/ stuttering/
presentation tools.
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05096 )p- ', B$tt$2 +-t$""gcontd5.
Ta%e listening seriously like any skill it takes practice J self-
discipline.
&esist distractions &hen you catch your mind wondering/
pull it back to track0 dont try toanticipate what the speaker will say.
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'o not be diverted by appearance or delivery
- *andhi was strange in appearance but
was e7cellent speaker/ concentrate on
the conte7t. (uspend udgment
-dont be biased / wait until the message
is delivered $a closed mind is an emptymind%.
05096 )p- ', B$tt$2 +-t$""gcontd5.
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$ocus your listening: - Listen for main points *# good speech only has a few main points. - Listen for evidence Ds it accurate(
#re the sources obective( Ds it relevant(
Ds it sufficient to support the speakersclaim(
- Listen for technique Study the speakers techni:ue as a learning body
language tool/ voice tone and volume5.
05096 )p- ', B$tt$2 +-t$""gcontd5.
5 5 :6 C 5 5 :6 C
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5050:6 C'; %!" ;$ 8p2'D$ '42
+-t$""g
5050:6 C'; %!" ;$ 8p2'D$ '42
+-t$""g
PRP2RS"3
Restating -hat
another hassaid in 'ouro-n -ords
PRP2RS"3
Restating -hat
another hassaid in 'ouro-n -ords
S4MMR"5"3
Pulling
together themain points of
a speaker
S4MMR"5"3
Pulling
together themain points of
a speaker
64EST"("3
Challengingparticipants totackle & solve
problems
64EST"("3
Challengingparticipants totackle & solve
problems
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arap"rasingGtry it outM
>!2!pK2!-"g - -8p+y2$-t!t"g ;K!t !"'tK$2 p$2-'"K!- -!3 " y'42 ';" ;'23-(
)K$ *$-t ;!y t' p!2!pK2!-$ -t' +-t$" %!2$,4++y t' ;K!t tK$'tK$2 p$2-'" - -!y"g(
>!2!pK2!-$ ',t$" -' y'43$D$+'p tK$ K!*t ', 3'"g -'(
>2!%t%$ -'8$ ', tK$,'++';"g t$%K"P4$- '" y'42%'++$!g4$-(
Use initial phrases such as:
In other words+ I gather that+
If I understand what youare saying+ What I hear you saying is+ Pardon my interruption, but
let me see if I understandyou correctly+
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(ummari,ingGtry it outM
Summari7ing pullsimportant ideas/ facts ordata together to establish abasis for further discussionand8or revie- progress.
The person summari7ingmust listen carefull' inorder to organi7e theinformation s'stematicall'.
"t is useful for emphasi7ingke' points.
Try out these summarizing phrases:
If I understand you correctly,your main concerns are
These seem to be the !eyideas you ha"e e#pressed
ti i iti l f ilit ti
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uestioningGa critical facilitation
skill
9.Closed uestions
generally result in short yes/no or other
one word answers% >hey should be usedonly when you want precise -uic$answers% +therwise they inhibit thought%
:. (pen+ended uestions
in"ite an actual e2planation for aresponse% Duestions that begin with$how% $what%and $why%are typical%
>here are two basic types of -uestions?
5 5 =6"!+yF"g tK$ !43$"%$-:
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5050=6"!+yF"g tK$ !43$"%$-:
rimary purpose of a speec" is to get adesired response.)
I 6o whom are you speaking(I &hat do you want them to know/ believe or do
as a result(
I &hat is the most effective way to compose Jpresent your speech to accomplish those
ends(
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2-2-=5 6ips of better delivery
@stimate available time. ;ehearse before delivery starting. 9se short messages ?.D.S.S5 #lways use evidence references/ reports/
maga!ines/ statistics/G5 1atabase conclusion.
9se clear body language. Df possible/ wrap up and confirm
3 S
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3- Summery
6here is ama!ing power hidden within the
structure of communication.
Communication operates well beyond thescope of your conscious awareness.
Aaking it an ideal open door through which
persuasion enters and e7its.
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;* Summer' ContIrainers !ust be able to use a "ariety ofco!!unication techni-ues in order tocreate an en"iron!ent that enables
participants to engage acti"ely in thelearning process%
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BACK
THANK YOU