Body language
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Transcript of Body language
Body Language
Non-verbal communication
A series of conscious or subconscious signals to others
Signals are sent by—Facial expressionsEyesHand movementsGestures of arms and handsLeg movementsPostureZonal distance and orientation
Signals are accurately read in ‘clusters’
Encodes decodes Sender Signal Receiver
Selecting positive behaviours
Facial Expressions:Seven main expressions-Anger DisgustFearHappinessInterestSadnessSurpriseMost of the information is carried by eyes,
eyebrows, and mouth.
Gaze:
Maintain eye contact when talking and when listening
Level of contact depends upon relative status of other person
Area of gaze varies in line with ‘status’
Gestures
Head noddingBeckoning / welcoming
Body posture:
Stand with hands held loosely behind the back
Lean slightly towards the other personSit still, with no sudden movements
Bodily contact:
A controlled way of moving from initiating to building a relationship
Appearances:First impressions are geared to looks, not
actionsGive a strong signal of social status, place
in hierarchy and ability
Body talk
Dominant:
Finger –pointingEyes steady / fixing / narrowedLounging back with hands behind headFeet on deskSteep lingStands with feet apartLoud voice, harsh commanding toneProtects own space, strongly territorialInvades others space
DominantSeldom smilesFirst thumpingShakes head more often than he nodsEyebrow raised in disbeliefChin thrust forwardExplodingStrides around impatiently
Supportive:
Leans forward, eyes sparklingTouchingSmiles readilyJaw relaxedNods appropriatelyModerate voice, empathetic toneRespects others spaceHand gestures frequentPalms/wrists usually visible
Negative:
Legs / arms crossedFrown linesConstipated gesturesClosed smileFrequent pausesNo eye contactHunched shouldersHand covers mouthTortoise neck
Compliant:
Nods oftenBrief eye contactModerate voiceFew gesturesLeans forward to listen
Helpful Behaviours
Lean forward, arms uncrossedLook at the other person for 60% of the
timeMake listening signals and noisesSmileUse other person’s name early in
transactionAsk open questionsSummarize what you think they said
Factors that affect the message are...
Attitude Verbal messageNon-verbal messageAppearance Background of the communicatorsExpectations of the communicatorsSettingYour words and body language must not
contradict each other
Non verbal messages
Actions speak louder than wordsTone of voiceGesturesFacial expressionsPostureEye contactBody movements