Board Meeting February 27, 2014. February 27, 2014 Board Meeting The mission of Louisiana One Call...

Board MeetingFebruary 27, 2014

February 27, 2014Board Meeting

The mission of Louisiana One Call is to The mission of Louisiana One Call is to support the protection of our members’ support the protection of our members’

facilities, the public, and the facilities, the public, and the environment by providing excellent environment by providing excellent

damage prevention services in a cost-damage prevention services in a cost-effective manner.effective manner.

Welcome, Remarks, Introductions . . . Mr. Charles Nelson

The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States.

This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.

AgendaFebruary 27, 2014

• Call to Order• 2g Marketing Advertising Program• Consent Agenda• Financial Report• Adopt January 23, 2014 Meeting Minutes• Review Governing Policies• Update on Member Emergency Contact Information for Emergency

Locate Tickets• Break• Executive Director’s Report• New Business• Public Forum• Executive Session• Closing Remarks• Adjourn

Financial Report January 2014

• 2g Marketing 2014 Advertising Program . . . Mr. Russ Norwood

Consent AgendaMembership Report

1987 - 2014

Corporate & Political Entity Members

0

200

400

600

800

1000

1200

1987

1988

1989

1990

1991

1992

1993

1994

1995

1996

1997

1998

1999

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

Consent Agenda Top 10 Calls By Parish

January 2014

39

27

30

30

27

98

24

95

23

92

21

30

19

24

19

08

12

75

11

92

0

500

1000

1500

2000

2500

3000

3500

4000

EB

R

Orl

eans

Lafa

yett

e

St.

Tam

man

y

Cad

do

Jeff

erso

n

Cal

casi

eu

Ou

achi

ta

Bos

sier

Asc

ensi

on

Consent Agenda Nature of Work

January 20147933

4252

3958

3648

3581

3068

1393

1317

1239

1237

899

855

745

571

505

307

303

295

245

201

148

137

90

71

67

56

43

42

23

20

19

11

4608

0

1000

2000

3000

4000

5000

6000

7000

8000

Consent Agenda # of Calls By Type Of Caller

January 201424,6

21

9,5

01

2,2

59

2,2

06

1,9

95

428

301

182

169

225

0

5,000

10,000

15,000

20,000

25,000

Consent Agenda Email%

2010/2011/2012/2013/Jan 201470

.53%

86.4

0%

87.7

0%

88.1

8%

88.0

8%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

20102011

20122013

2014

Consent Agenda % I-TIC

2010/2011/2012/2013/Jan 201462

.76%

64.4

0%

62.8

0%

63.9

0%

66.3

9%

60.00%

61.00%

62.00%

63.00%

64.00%

65.00%

66.00%

67.00%

1/1/14 THRU 1/31/14

ACCOUNTING/PAYMENT 0

ADMINISTRATIONS 3

COMPLAINT 0

MEMBER SERVICES 0

OPERATIONS 0

SERVICE REQUEST 0

SPAM 0

OTHER 0

TEST 0

TOTAL 3

HELP DESK REPORTFEBRUARY 27, 2014

Consent AgendaMotion to Adopt

• Membership Report• General Manager’s Report• Help Desk Report• Statistics

Financial Report

• Financial Overview . . . Mr. David Frey and Mr. Brent Saltzman

Financial OverviewBudget Versus Actual January 2014

232,

693

209,

600

210,

779

217,

625

195,000

200,000

205,000

210,000

215,000

220,000

225,000

230,000

235,000

Income Expense

Budget Actual

Target 8%Total Budget Actuals (As of Jan) Remaining % Received

Total Income: 3,004,654$ 217,216.94$ 2,787,436.65$ 7%

Expenses (sub-total): 2,958,525$ 210,779.15$ 2,747,746.12$ 7%

Depreciation: 50,000$ 4,400.00$

Total Expenses: 3,008,525$ 215,179.15$

Net Difference: (3,871.68)$ 2,037.79$

Louisiana One Call System, Inc.

2014 Budget

Louisiana One CallOut To In RatioDec 2007 – Jan 2014

5.275.

30

5.23

5.43

5.20

5.38

5.30

5.53

5.35

5.00

5.10

5.20

5.30

5.40

5.50

5.60

2007 2008 2009 2010 2011 2012 2013 2014

Actual Budget

Louisiana One Call Total Current Assets

Dec 2010 – Jan 2014

1,726

,682

2,255

,452

2,089

,206

2,158

,795

2,176

,391

0

500,000

1,000,000

1,500,000

2,000,000

2,500,000

Dec

10

Dec

11

Dec

12

Dec

13

Jan

14

Louisiana One Call Total Current Assets

Dec 2010 – Jan 2014

$0

$500,000

$1,000,000

$1,500,000

$2,000,000

$2,500,000

2010 2011 2012 2013 2014

Cash Investments Acct Receivable Pre Paid Expense Accrued Interest Total Current Assets

Accounts Receivable2013

0

50,000

100,000

150,000

200,000

250,000

300,000

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Amt Rec'd Receivables

Amount Billed 235,006 216,154 252,420 265,721 268,516 245,431 265,613 255,905 241,360 255,361 192,998 192,807Amount Rec’d 235,006 216,154 252,420 265,721 268,516 245,431 265,452 255,607 240,927 253,754 191,732 187,519% Outstanding 0% 0% 0% 0% 0% 0% .06% .12% .18% .63% .66% 2.74%

Accounts ReceivableJanuary 2014

0

50,000

100,000

150,000

200,000

250,000

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Amt Rec'd Receivables

Amount Billed 215,714Amount Rec’d 98,688% Outstanding 54.25%

Financial Report

• Estimated Call Volume . . . Mr. David Frey

Louisiana One CallEst vs Act-Incoming

2013/Jan 2014

0100002000030000400005000060000

JAN

FE

B

MA

R

AP

R

MA

Y

JUN

JUL

AU

G

SE

P

OC

T

NO

V

DE

C

JAN

FE

B

MA

R

AP

R

MA

Y

JUN

JUL

AU

G

SE

P

OC

T

NO

V

DE

C

Estimated Actual

MONTHLY 15% 7% 2% 5% 3% -5% 3% -4% -2% 1% -8% -4% -4.2%YTD -4.2%

Louisiana One CallEst vs Act-Outgoing

2013/Jan 2014

0

50,000

100,000

150,000

200,000

250,000

300,000

JAN

FE

B

MA

R

AP

R

MA

Y

JUN

JUL

AU

G

SE

P

OC

T

NO

V

DE

C

JAN

FE

B

MA

R

AP

R

MA

Y

JUN

JUL

AU

G

SE

P

OC

T

NO

V

DE

C

Estimated Actual

MONTHLY 17% 7% 2% 5% 3% -5% 2% -5% -4% 0% -8% -5% -5.7% YTD -5.7%

Louisiana One CallIncoming Call Volume

43,890

41,88740,500

41,000

41,500

42,000

42,500

43,000

43,500

44,000

44,500

Incoming

2013 2014

Through January 2014, Incoming Call Volume is -4.56% below 2013

Louisiana One CallOutgoing Call Volume

242,134

220,549

205,000210,000215,000220,000225,000230,000235,000240,000245,000

Outgoing

2013 2014

Through January 2014, Outgoing Call Volume is -8.91% below 2013


• Adopt January 23, 2014 Board Meeting Minutes


• Review Board Governing Policy 6101.00 “Policy Formulation, Approval, and Distribution”


• Discuss Proposed Board Governing Policy 6109.01 “Locate Ticket Suppression Program”


• Update Regarding Member Emergency Contact Information for Emergency Locate Tickets . . .

Mr. David Frey

Executive Director’s Report

• Dig Law Advisory Committee Meeting Update• LA Damage Prevention Summit

– March 17-19– Crowne Plaza, Baton Rouge


• Annual Meeting-March 27– Nominations for Board Seats

• Gabe Hudson-AT&T - Principle Seat• Mike Mancil-Atmos Energy - Principle Seat • Sonny Vidrine-Gulf South Pipeline - Principle Seat• Charles Nelson-Colonial Pipeline - Affiliate Seat • Tommy McNulty-Spectra Energy -At Large Seat• Sean Cummings-Kinder Morgan - At Large Seat


• Spring SOCS Meeting– April 23-25– Memphis, TN

• Spring Planning Session– May 1-2– Cocodrie

• Annual Planning Session– June 25-26– Renaissance Hotel, Baton Rouge


• New Business . . .


• Public Forum


• Executive Session


• Closing Remarks . . .Mr. Charles Nelson


• Adjourn

Adjourn

Board Meeting February 27, 2014. February 27, 2014 Board Meeting The mission of Louisiana One Call...

Documents

Transcript of Board Meeting February 27, 2014. February 27, 2014 Board Meeting The mission of Louisiana One Call...