BMW Group Doc. no.: DID-27052015- - GEFCO Baltic · BMW Group BMW Group Operations Manual...

BMW Group

BMW Group Operations Manual

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Doc. no.: DID-27052015-EN Version: 6.1 Valid from: 1 June 2017 Page: 1 of 88

Author Checked by Released by Department code

TV-6 TV-6 TV-6

Date 19th June 2017 19th June 2017 23rd June 2017 Name Christoph Haussmann

Paul-Andrew Johnson Tammo Van Dieken Anita Pieper

E-mail [email protected] [email protected]

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Overview of Contents

1. Introduction

2. General requirements

3. Vehicle Storage and Staging

4. Transport on diverse Transport Carriers

5. Maintenance Processes 6. Damage/Claim Adjustment 7. Dimension and weight of BMW Group

vehicles

Publisher:

BMW Group

Vehicle Distribution and VDCs (TV-6)

80788 München

Subject to changes and additions

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Table of Contents Overview of Contents ............................................................................................................ 2

Table of Contents .................................................................................................................. 3

List of Illustrations ................................................................................................................. 7

List of Abbreviations .............................................................................................................. 9

1 Introduction .................................................................................................................. 10

1.1 BMW quality requirements .................................................................................... 10

1.2 Purpose of the Operations Manual ........................................................................ 10

1.3 Scope of application ............................................................................................. 11

1.4 Responsibility for checking the regulations ........................................................... 11

1.5 Update service ...................................................................................................... 11

2 General requirements ................................................................................................... 13

2.1 Working clothes .................................................................................................... 13

2.2 Vehicle handling in the distribution process .......................................................... 14

2.2.1 Starting BMW, MINI and Rolls-Royce vehicles ............................................... 14

2.2.2 Starting BMW electric or hybrid vehicles ........................................................ 14

2.3 Start assistance if the engine fails to start ............................................................. 15

2.3.1 Start/breakdown assistance on BMW, MINI and Rolls-Royce vehicles .......... 15

2.3.2 Start/breakdown assistance for BMW electric and hybrid vehicles ................ 19

2.3.2.1 Start/breakdown assistance for BMW electric vehicles ........................... 19

2.3.2.2 Start/breakdown assistance for hybrid vehicles ...................................... 20

2.3.3 Driving BMW, MINI and Rolls-Royce vehicles ................................................ 21

2.3.4 Driving BMW electric and hybrid vehicles ...................................................... 23

2.3.5 Parking and exiting vehicles ........................................................................... 24

2.3.5.1 Parking and exiting BMW, MINI and Rolls-Royce vehicles ...................... 24

2.3.5.2 Parking and exiting BMW electric and hybrid vehicles ............................ 25

3 Vehicle Storage and Staging ........................................................................................ 26

3.1 Requirements with regard to storage areas .......................................................... 26

3.1.1 Requirements with regard to storage on compounds/VDCs .......................... 26

3.1.2 Requirements with regard to storage in port areas ........................................ 28

3.2 Process of vehicle storage .................................................................................... 29

3.2.1 Storage of unprotected vehicles .................................................................... 29

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3.2.3 Storage of vehicles with protective film (protection of horizontal surfaces) ..... 30

3.2.4 Storage of vehicles with optional protective cover (complete protection) ....... 30

3.2.5 Peculiarities in the storage of BMW electric and hybrid vehicles .................... 31

4 Transport on diverse Transport Carriers ....................................................................... 32

4.1 Transport protection ............................................................................................. 32

4.1.1 Protection with protective film ........................................................................ 32

4.1.2 Protection with optional protective cover ....................................................... 32

4.2 Procedure for the takeover of vehicles by the service provider ............................. 32

4.3 Road transport ...................................................................................................... 33

4.3.1 Means of transport ......................................................................................... 33

4.3.1.1 Truck equipment ..................................................................................... 33

4.3.1.2 Preparing trucks for loading .................................................................... 34

4.3.2 Loading vehicles ............................................................................................ 34

4.3.2.1 Transport regulations .............................................................................. 34

4.3.2.2 Securing the load .................................................................................... 38

4.3.3 Unloading vehicles ......................................................................................... 39

4.3.4 Car transporter inspection ............................................................................. 39

4.4 Rail transport ......................................................................................................... 40

4.4.1 Means of transport ......................................................................................... 40

4.4.1.1 Rail wagon equipment ............................................................................. 40

4.4.1.2 Preparing wagons for loading.................................................................. 40


4.4.2.1 Transport regulations .............................................................................. 41

4.4.2.2 Securing the load .................................................................................... 42


4.5 Ocean transport .................................................................................................... 43

4.5.1 Means of transport (deep sea, short sea) ....................................................... 43

4.5.1.1 Ship equipment ....................................................................................... 43

4.5.1.2 Preparing ships for loading ..................................................................... 44


4.5.3 Securing the load ........................................................................................... 47

4.5.4 Ferry transport (short sea) .............................................................................. 48

4.5.5 Container loading ........................................................................................... 48

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4.5.5.1 Container types and condition ................................................................ 48

4.5.5.2 Preparing vehicles for loading ................................................................. 49

4.5.5.3 Loading containers ................................................................................. 49

4.5.5.4 Transporting SKD vehicles ...................................................................... 51

4.5.5.5 Inspection procedure for lead-sealed containers .................................... 51


4.6 Air transport .......................................................................................................... 54

4.6.1 Hazardous goods regulations ........................................................................ 54


4.6.2.1 Loading production vehicles ................................................................... 54

4.6.2.2 Loading non-production vehicles ............................................................ 55

4.6.3 Securing the load ........................................................................................... 55


5 Maintenance Processes ............................................................................................... 56

5.1 Battery upkeep ...................................................................................................... 56

5.1.1 Battery upkeep of BMW, MINI and Rolls-Royce vehicles ............................... 56

5.1.1.1 Recharging cycle .................................................................................... 58

5.1.1.2 Recharging with connected vehicle electrical system ............................. 59

5.1.1.3 Recharging with battery removed ........................................................... 60

5.1.1.4 Approved battery chargers...................................................................... 60

5.1.2 Battery upkeep of BMW electric vehicles (BMW i) .......................................... 61

5.1.2.1 General information on the HV battery .................................................... 61

5.1.2.2 State of charge indicators ....................................................................... 62

5.1.2.3 Charging the high-voltage battery ........................................................... 62

5.1.2.4 Procedure in the event of exhaustively discharged high-voltage battery . 63

5.2 Tire pressure control ............................................................................................. 63

5.3 Vehicle washing .................................................................................................... 64

5.3.1 Automatic vehicle wash.................................................................................. 64

5.3.2 Manual vehicle wash ...................................................................................... 66

5.3.2.1 Manual vehicle wash requirements ......................................................... 66

5.3.2.2 Manual washing process ........................................................................ 66

5.3.3 Acid-based vehicle wash ............................................................................... 69

5.3.3.1 Automatic acid-based vehicle wash ........................................................ 70

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5.3.3.2 Manual acid-based vehicle wash ............................................................ 71

5.4 Usage of chemical products in VDCs .................................................................... 72

6 Damage/Claim Adjustment ........................................................................................... 73

6.1 Claim adjustment guidelines ................................................................................. 73

6.2 Obligation to retain the damage/claim files ........................................................... 74

6.3 Major damaging events ......................................................................................... 74

6.3.1 Procedure for major damaging events ........................................................... 74

6.3.2 Blocking vehicles at compounds, ports and VDCs ........................................ 75

6.4 Recourse handling ................................................................................................ 75

6.5 Work instruction for the survey of BMW Group vehicles ....................................... 75

6.5.1 Purpose of the work instruction ..................................................................... 75

6.5.2 Procedure for the takeover of vehicles ........................................................... 76

6.5.2.1 Documentation of the vehicle identification number ................................ 76

6.5.2.2 Check for completeness ......................................................................... 76

6.5.2.3 Check for damage................................................................................... 77

6.5.2.4 Regulations for the check ....................................................................... 78

6.5.3 Allocation of damage ..................................................................................... 79

6.5.4 Damage recording in Transport Quality Control (TQC) ................................... 80

6.5.5 Damage recording using the form .................................................................. 81

6.5.6 Using BMW damage codes ........................................................................... 83

7 Dimensions and weight of BMW Group vehicles .......................................................... 84

Update Service.................................................................................................................... 85

Keyword Index .................................................................................................................... 87

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List of Illustrations Fig. 1: Link to the applicable documents ............................................................................. 10

Fig. 2: Summer work clothing .............................................................................................. 13

Fig. 3: Winter work clothing ................................................................................................. 13

Fig. 4: Battery connection point, 1-Series ........................................................................... 16



Fig. 7: Battery connection point, X1 .................................................................................... 16



Fig. 10: Unlock button ......................................................................................................... 16

Fig. 11: Push selector lever beyond pressure point............................................................. 16

Fig. 12: “N” display in the instrument cluster ....................................................................... 17

Fig. 13: “Dolly” towing device .............................................................................................. 18

Fig. 14: Positive battery terminal in engine compartment .................................................... 20

Fig. 15: Negative battery terminal in engine compartment .................................................. 20

Fig. 16: Gear shift lever in the i3 .......................................................................................... 23

Fig. 17: Gear shift lever in hybrid vehicles ........................................................................... 23

Fig. 18: Gear shift in “P” position ......................................................................................... 25

Fig. 19: Parking brake ......................................................................................................... 25

Fig. 20: Correctly applied protective film i3 ......................................................................... 31

Fig. 21: i3 navigation fin with protective film ........................................................................ 31

Fig. 22: Required accessories ............................................................................................. 33

Fig. 23: Correct lashing ....................................................................................................... 33

Fig. 24: Maximum ramp angle ............................................................................................. 34

Fig. 25: Preparing the truck ................................................................................................. 34

Fig. 26: Notice, spring strut blocking ................................................................................... 35

Fig. 27: Securing the load when loading in direction of travel ............................................. 35

Fig. 28: Securing the load in direction of travel (front wheel) .............................................. 36

Fig. 29: Securing the load in direction of travel (rear wheel) ............................................... 36

Fig. 30: Securing the load when loading against direction of travel ..................................... 36

Fig. 31: Securing the load against direction of travel (front wheel) ....................................... 37

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Fig. 32: Securing the load against direction of travel (rear wheel) ........................................ 37

Fig. 33: Securing the load of the last vehicle in direction of travel ....................................... 37

Fig. 34: Securing the load of the last vehicle against direction of travel .............................. 37

Fig. 35: Applying parking brake ........................................................................................... 38

Fig. 36: Electronic parking brake ......................................................................................... 38

Fig. 37: Doubledeck wagon ................................................................................................. 41

Fig. 38: Wagon preparation ................................................................................................. 41

Fig. 39: “Dolly” towing device .............................................................................................. 44

Fig. 40: Example - stowage plan ......................................................................................... 46

Fig. 41: Lashing eye, front ................................................................................................... 47

Fig. 42: Lashing eye, rear .................................................................................................... 47

Fig. 43: Lashing, front.......................................................................................................... 47

Fig. 44: Lashing, rear........................................................................................................... 47

Fig. 45: Loading of an X5 using a pallet .............................................................................. 51

Fig. 46: Loading of a Rolls-Royce Wraith using a pallet ...................................................... 51

Fig. 47: Loading of a 7-Series using a pallet ....................................................................... 51

Fig. 48: Seven-point container inspection ........................................................................... 52

Fig. 49: Container sealing .................................................................................................... 53

Fig. 50: 12V battery state of charge displays in the instrument cluster................................ 57

Fig. 51: Low State of charge, HV battery ............................................................................. 58

Fig. 52: Example - battery charging calendar 2017 ............................................................. 59

Fig. 53: Lithium ion Battery .................................................................................................. 61

Fig. 54: HVB state of charge indicator in the instrument cluster .......................................... 62

Fig. 55: Overview of charging options ................................................................................. 63

Fig. 56: Tire pressure tolerances ......................................................................................... 63

Fig. 57: Automatic vehicle wash (example) .......................................................................... 65

Fig. 58: Manual pre-wash .................................................................................................... 67

Fig. 59: Manual main wash .................................................................................................. 68

Fig. 60: Manual rinsing ........................................................................................................ 68

Fig. 61: Printed sheet attached to windshield in the vehicle ................................................ 77

Fig. 62: Optional equipment “BMW Touch Command” ........................................................ 77

Fig. 63: TQC input screen mask .......................................................................................... 80

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List of Abbreviations

DP Data Processing

GS Group Standard

HV High Voltage

HVB High-Voltage Battery

OM Operations Manual

PV Process Specification (German: Prozessvorschrift)

SA Optional Equipment (German: Sonderausstattung)

SKD Semi Knocked Down

SMG Sequential Manual Gearbox

StVO German road traffic regulations (Straßenverkehrsordnung)

TQC Transport Quality Control

TRA Mode Transport Mode

VDA Association of the German Automotive Industry

VDC Vehicle Distribution Center

VIN Vehicle Identification Number

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1 Introduction

1.1 BMW quality requirements

Vehicles of the BMW Group must be handled in such a way as not to cause any damage. The means of transport used by the service provider must ensure the damage-free transport of BMW Group vehicles. The country-specific legal requirements must be observed at all times. This Operations Manual (OM) lays down the conditions for the transport of new vehicles of the BMW Group. The Operations Manual and all the process specifications, procedural instructions and user guides mentioned in this document can be found and retrieved in the B2B portal (https://b2b.bmwgroup.net) at “Funktionsbereiche -> Logistik -> Logistikprozesse -> Distribution Fahrzeuge” (see Fig. 1).

Fig. 1: Link to the applicable documents

1.2 Purpose of the Operations Manual

The purpose of this document is to define regulations that serve to prevent and avoid transport, handling or storage damage to new vehicles. The regulations are a binding, integral part of the logistic contract between the BMW Group (Vehicle Distribution and VDCs) and the respective logistic

https://b2b.bmwgroup.net/

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contracted service provider. The regulations must be observed by the contracted party and its process partners at all times. The contracted parties must ensure that all employees have the necessary knowledge of the regulations described in the process relevant to the contracted party. To this end the contracted party must ensure that appropriate training courses are conducted for its employees to fulfill this purpose. The BMW Group (Vehicle Distribution and VDCs) reserves the right at any time to check that the regulations contained in this this document are being upheld (see Section 1.4). 1.3 Scope of application

The regulations in this document must be applied worldwide under consideration of the country-specific legal requirements. Deviations must be brought to attention and adjusted in writing before the contract is concluded. 1.4 Responsibility for checking the regulations

The standards and regulations within this Operations Manual must be continuously communicated by the contracted party to its employees via posters, wall charts, process regulations, overviews, etc. Furthermore, as already described in Section 1.2, appropriate training courses for employees must be documented and tracked. It is the duty of the contracted party to uphold the standards contained in this Operations Manual within their area of responsibility. The BMW Group reserves the right at any time to conduct checks of all records, methods, audits and training courses. 1.5 Update service

The BMW Operations Manual is a key document and is subject to a permanent update service. The contracted party is continually obliged to obtain the latest version of the Operations Manual and the process specifications, procedure instructions and user guides contained within it via the BMW B2B portal. Each process partner is given access to the BMW B2B portal. Registration on the B2B portal is available via this link: https://b2b.bmwgroup.net. Only the version stored in the B2B portal is valid.


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It is essential to ensure that all copies of the OM in the possession of the relative organizations, contracting parties and their process partners always conform to the latest version number. The BMW Group reserves the right to check that the Operations Manual is up to date and that changes are correctly managed in accordance with this agreement. The department of the BMW Group who is solely responsible for changes to the OM: is TV-6: “Vehicle Distribution and VDCs” Mr. Paul-Andrew Johnson, TV-6 Telephone: (089) 382 11570 Email: [email protected] Mr. Christoph Haussmann, TV-6 Telephone: (089) 382 29889 Email: [email protected]

mailto:[email protected]

mailto:[email protected]

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2 General requirements

2.1 Working clothes

Loading and technical personnel must wear clean working clothes and working gloves as well as rubber-soled, closed working shoes (minimum category S1) (see Fig. 2, Fig. 3). Working trousers which do not cover the knees are not permitted. In the interest of avoiding damage to vehicles, buttons, belt buckles, zip fasteners, rings, and wristwatches must be covered. In the interest of avoiding damage, it is additionally not permitted to hang keys, tools, radio/mobile devices or similar on one's belt. Hands must be kept clean at all times. Furthermore, it is absolutely essential to wear high-visibility jackets while loading vehicles. Vehicles must be loaded and unloaded exclusively without gloves or only with white gloves.

Fig. 2: Summer work clothing

Fig. 3: Winter work clothing

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2.2 Vehicle handling in the distribution process

2.2.1 Starting BMW, MINI and Rolls-Royce vehicles

Activate driving readiness:

a) Close driver's door. b) Press brake pedal. c) Manual gearbox: Press the clutch and engage neutral. d) Press Start/Stop button.

Note in event of snow and ice: Carefully remove snow and ice from snow-covered and frozen windshields and windows. Caution:

- Only use commercially available plastic ice scrapers. - To remove snow, use a clean broom with soft, natural hair bristles

(plastic bristles or similar are not permitted). - In snow and icy conditions when entering the vehicle it is absolutely

essential to ensure that no snow or ice falls into the vehicle. - Do not use the windscreen wiper to move frozen windshield wipers.

2.2.2 Starting BMW electric or hybrid vehicles

Activate driving readiness:

a) Close driver's door. b) Press brake pedal. c) Press Start/Stop button.

Activated driving readiness is equal to a running engine in conventional vehicles. Deactivated driving readiness is equal to a switched-off engine. Driving readiness cannot be activated whilst the charging cable is connected. Note in event of snow and ice: Carefully remove snow and ice from snow-covered and iced-up windshields and windows. Caution:

- Use only commercially available plastic ice scrapers.

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- To remove snow, use a soft, clean broom with natural hair bristles (plastic bristles or similar are not permitted).

- In snow and icy conditions when entering the vehicle it is absolutely essential to ensure that no snow or ice falls into the vehicle.

- Do not use the windscreen wiper to move frozen windshield wipers. 2.3 Start assistance if the engine fails to start

2.3.1 Start/breakdown assistance on BMW, MINI and Rolls-Royce vehicles

- Start/breakdown assistance in case of lack of fuel: Refuel with 5 liters of premium grade unleaded gasoline or diesel fuel.

- Start/breakdown assistance in case of flat battery: Use booster battery and jump leads. Observe the following:

• The donor vehicle's battery must be equipped with 12 V. • On vehicles with automatic transmission select position “P” and

apply the parking brake. • On vehicles with manual gearboxes move the gearshift lever to

Neutral and apply the parking brake. • Connect the jump leads first to the booster battery, then to

the battery of the vehicle to be started. (Make sure the jump leads have sufficient cross-section).

• First connect the positive terminals, then the negative terminals. • Disconnect the jump leads in reverse order. • Charge the 12V battery immediately after successful start

assistance. Caution: If the battery is deeply discharged or if the red battery symbol appears in the instrument cluster (see Section 5.1.1), this indicates that the battery is damaged. This damage must be recorded within the context of the surveys by means of TQC or damage form (see 6.5.2.3). Vehicles whose batteries are installed in the luggage/trunk compartment have a connection point with a red protective cap featuring a “+” in the engine compartment. The positive jump lead must be connected to this connection point (see for example Fig. 4 to Fig. 9). The negative terminal clip (earth connection) must be attached to the engine block of the vehicle to be started, as far away as possible from the connector point connection.

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Fig. 4: Battery connection

point, 1-Series


point, 2-Series


point, 3-Series


point, X1

Fig. 8: Battery connection point, X5


point, X6

- Start/breakdown assistance in case of blocked automatic transmission: a) Turn on ignition. b) Press brake pedal (must remain pressed up to step “f)”). c) Press the Start/Stop button. d) As soon as the engine can be heard, move the selector lever to the

“N” position. Also press the unlock button and push the gear shift lever beyond the pressure point and hold in this position (see Fig. 10, Fig. 11).

Fig. 10: Unlock button

Fig. 11: Push selector lever beyond pressure

point

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e) “Gearbox fault” appears in the display accompanied by an acoustic signal. Within 15 seconds the selector lever must be returned to the “N” position and held in that position (similar to step “d”). Now “N” is displayed in the instrument cluster (see Fig. 12).

Fig. 12: “N” display in the instrument cluster

f) Press the brake pedal until the engine stops. Then the brake pedal can be released and the vehicle pushed.

g) The ignition must remain active in the process. If the ignition is turned off, position “P” is activated immediately (automatically).

h) For a new attempt: Turn the ignition off and then on again (without pressing the brake pedal). After three attempts the engine must be allowed to cool down for approx. 10 minutes.

Caution: After blocking has been removed, the vehicle can ONLY be moved by pushing!

If the procedure for removing gearbox blocking proves unsuccessful, the vehicle must be moved with a so-called “dolly” (see Fig. 13). Only this towing device is permissible.

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Fig. 13: “Dolly” towing device

- Vehicles with blocked transmission must not under any

circumstances be towed or moved on its own wheels! - Use only the manufacturer's instructions to fit the towing device. - Attaching the device securely around the vehicle's rear wheels is

permitted. - The device must be secured to the vehicle with extreme care and

with “Cord lashing straps” (securing the device with chains or cables is strictly prohibited).

Start assistance failure: In the event of unsuccessful start assistance call for a BMW Service Mobile or contact your local BMW dealer. The phone number is printed on the sticker on the tailgate/trunk-lid (on the inside next to the lock). Parts may be repaired or replaced only by authorized BMW repair dealers. Pushing or tow-starting vehicles is prohibited. This may result in damage, especially to vehicles with SMG gearboxes.

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2.3.2 Start/breakdown assistance for BMW electric and hybrid vehicles

2.3.2.1 Start/breakdown assistance for BMW electric vehicles

If a BMW electric vehicle cannot be moved, the following measures are necessary: If the high-voltage battery unit does not show a fault message in the instrument cluster, the vehicle can be pushed. The vehicle is equipped with a so-called shunting mode for this purpose. This enables the parking brake (“P” “N”) to be released in neutral. Move the selector lever to the “N” position for this purpose. The selector lever is located on the right side of the steering column. Vehicles may only be pushed with extreme caution. The speed must not under any circumstances exceed 10 km/h (otherwise the electric motor will experience an “active short circuit”). BMW electric vehicles must not under any circumstances be towed. They may incur damage if they are towed with an individually raised axle. The vehicles may only be transported on a loading platform. From the high voltage of the drive system there is danger of an electric shock. Danger to life! Do not jump start the vehicle battery via conventional start assistance or charge directly. The vehicles cannot be operated if the high-voltage battery and the vehicle battery are discharged. If the parking brake cannot be released, the vehicle must not under any circumstances be moved. This would cause transmission damage. Vehicles must in this case be moved with a so-called “dolly” (see Fig. 13). Only this towing device is permissible.

- Vehicles with blocked transmission must not under any

circumstances be towed or moved on its own wheels! - Use only the manufacturer's instructions to fit the towing device. - Attaching the device securely around the vehicle's rear wheels is

permitted. - The device must be secured to the vehicle with extreme care and

with “Cord lashing straps” (securing the device with chains or cables is strictly prohibited).

- The motor vehicle must be unloaded at walking speed.

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2.3.2.2 Start/breakdown assistance for hybrid vehicles

If the battery is discharged, the engine can be started using the battery of another vehicle via two jump leads. Use only jump leads with fully insulated terminal clips. Please observe the following: • The donor vehicle's battery must be 12 V. • Turn off the donor vehicle's engine; turn off the electrical consumers in both

vehicles. • Do not confuse the positive and negative terminals of the connections.

Confusing the positive and negative terminals may cause permanent damage to components of the hybrid system or to the vehicle electronics. Refer to the instruction label in the vicinity of the positive terminal.

• Start assistance connector points in the engine compartment (see Fig. 14, Fig. 15) serve as the positive and negative terminals.

Fig. 14: Positive battery terminal in engine

compartment

Fig. 15: Negative battery terminal in engine

compartment

Observe the following procedure for start/breakdown assistance:

- Connect cables:

a) Open the caps of the BMW start assistance connector points. b) Connect one terminal clip of the positive jump lead to the positive

battery terminal or to the corresponding start assistance connector point of the donor vehicle.

c) Connect the second terminal clip to the positive battery terminal or to the corresponding start assistance support vehicle of the vehicle to be started.

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d) Connect one terminal clip of the negative jump lead to the negative battery terminal or to the corresponding engine or body ground of the donor vehicle.

e) Connect the second terminal clip to the negative battery terminal or to the corresponding engine or body earth point of the vehicle to be started.

- Start engine:

a) Start the donor vehicle's engine and run for a few minutes at increased idle speed.

b) Start the engine of the vehicle to be started as usual. In the event of a failed attempt, perform a new start attempt only after a few minutes to minimalize current draw of the discharged battery.

c) Run both engines for a few minutes. d) Disconnect the jump leads again in reverse sequence.

If BMW hybrid vehicles cannot be moved, the following measures are necessary: When neutral is selected (“P” “N”) the vehicles can be placed in so-called shunting mode and then pushed. Vehicles may only be pushed with extreme caution. The speed must not under any circumstances exceed 10 km/h. Caution: BMW hybrid vehicles must not under any circumstances be towed. They may incur damage if they are towed with an individually raised axle. The vehicles may only be transported on a loading platform. 2.3.3 Driving BMW, MINI and Rolls-Royce vehicles

The vehicles may only be moved on their own wheels for the purpose of staging, loading and unloading, and maintenance measures, and may only be operated by personnel with valid driver's license. Prior to loading it is necessary to check whether windows, doors, slide/tilt sunroofs, hoods and tailgates are properly closed.

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When the vehicles are parked first gear or the park position “P” must be selected. When leaving the vehicle the protective film must be re-aligned on the driver's seat in the vehicle interior. Caution: On vehicles with automatic transmission the brake pedal must be pressed before a drive position is selected from “P” or “N”. Wait for power transmission (engagement surge) before pressing the accelerator pedal. The ignition key may only be removed in the “P” position. The maximum permissible speed in handling and storage areas is 25 km/h or 16 mph. The following are not permitted:

- Warming up the engines. - Revving the engines. - Driving off at speed with spinning wheels. - Slipping the clutch at higher engine speed. - Transporting personnel, spare parts and other materials. - Moving vehicles on their own wheels to other handling, storage or

harbor areas (outside the normal process). - Parking vehicles with open windows, doors, hoods and tailgates. - Leaving the key in the ignition lock after parking. - Remaining in vehicles except for the purpose of staging, loading and

unloading or performing maintenance measures. - Smoking and consumption of food and drink in the vehicles. - Using labels/stickers on vehicle windows or painted vehicle surfaces for

vehicle marking. - Removing stickers and transport protection applied at the plant. - Applying additional markings to windshields/rear windows, side

windows (inside), mirrors and bumpers. - Sitting on the vehicles. - Driving with excessively low or high tire pressures (see Section 5.2). - Driving with the radio on. - Telephoning or using mobile/cell phones while driving. - Driving with snow-covered and/or icy windows or heavily restricted

vision (see Section 2.2.1).

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2.3.4 Driving BMW electric and hybrid vehicles

Generally the regulations from Section 2.3.3 apply. To drive a BMW electric and hybrid vehicle the following aspects have to be considered:

- The state of charge of the high-voltage battery has to be sufficient. - In the case of hybrid vehicles driving in transport mode (TRA mode) is

possible only with the combustion engine. Engage selector lever position: The engaged selector lever position is indicated on the selector lever. Turn the selector lever in the desired direction (see Fig. 16). In hybrid vehicles push the selector lever in the desired direction (see Fig. 17).

Fig. 16: Gear shift lever in the i3

Fig. 17: Gear shift lever in hybrid vehicles

- Drive “D”: Position for normal driving. - Reverse “R”: Select only when the vehicle is stationary. - Neutral, idle “N”: The vehicles can coast, e.g. select in car washing

machines. Select only with vehicles stationary and brake pedal pressed. - Park “P”: Select only with vehicles stationary and brake pedal pressed.

The drive wheels are locked. “P” is automatically selected:

- When, driving readiness is activated and selector lever position “D” or “R” is engaged, the belt on the driver's seat is removed, the driver's door is opened or neither the brake nor the accelerator pedal is pressed.

- After driving readiness is deactivated via the Start/Stop button when selector lever position “D” or “R” is engaged.

- When operating readiness is deactivated.

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Drive off:

a) Activate driving readiness (see Section 2.2.2). b) Press brake pedal and engage selector lever position “D” (hybrid: “M/S”

or “R”. c) Release parking brake. d) Drive by pressing the accelerator pedal. (Note: If the accelerator pedal

is released, the deceleration is similar to a light braking operation). 2.3.5 Parking and exiting vehicles

2.3.5.1 Parking and exiting BMW, MINI and Rolls-Royce vehicles

After stopping: a) Apply parking brake (lever engages automatically after being pulled up) or

press parking brake button. b) Press Start/Stop button. Caution: Contrary to the previously mentioned, the vehicles must be parked for vehicle storage (see paragraph 3) without actuating or applying the parking brake or handbrake. When vehicles are parked the windows, doors, hoods and tailgates must always be closed. Exiting the vehicles is only permitted through the driver's door. The indication light “READY” goes out and an acoustic signal can be heard. For longer storage, the regulations in paragraph 3.2 must be adhered to.

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2.3.5.2 Parking and exiting BMW electric and hybrid vehicles

After stopping: a) Press brake pedal and engage selector lever position “P”. b) Apply parking brake. c) Press Start/Stop button. Caution: Contrary to the previously mentioned, the vehicles must be parked for vehicle storage (see paragraph 3) without actuating or applying the parking brake or handbrake. When vehicles are parked the windows, doors, hoods and tailgates must always be closed. Exiting the vehicles is only permitted through the driver's door. The indication light “READY” goes out and an acoustic signal can be heard. For longer storage, the regulations in paragraph 3.2 must be adhered to. After the vehicle is parked noises from the electrical system (e.g. cooling of the high-voltage battery) may be audible. Before exiting the vehicle with driving readiness activated it is necessary to ensure that selector lever position “P” is engaged (see Fig. 18). On gradients the parking brake must also be applied (see Fig. 19). When vehicles are parked the windows, doors, hoods and tailgates must always be closed.

Fig. 18: Gear shift in “P” position

Fig. 19: Parking brake

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3 Vehicle Storage and Staging

3.1 Requirements with regard to storage areas

3.1.1 Requirements with regard to storage on compounds/VDCs

Essentially, the handling areas are governed by the relevant statutory traffic regulations. All the employees involved in the processes in handling areas and vehicle distribution centers (VDCs) must adhere to the general regulations from Section 2 and comply with these standards. Contrary to Section 2.3.5, the parking brake is not to be actuated and the handbrake is not to be applied when parking the vehicles for the purpose of vehicle storage. Roads, loading platforms and storage areas must be fully asphalted, concreted or paved. Deviations from the quality of these surfaces are only possible after written approval by the BMW “Vehicle Distribution and VDCs” department. Storage areas and spaces must always satisfy the following requirements or exhibit the following attributes:

- Abrasion-resistant surface. - No sinking of vehicle tires. - No spinning of vehicle tires when correctly driving off. - Resistance to weather influences (frost, rain, heat). - Functional drainage (vehicles must not stand in or be parked in water). - Adequate protection against (vehicle & component) theft and brute force

from outside. 24-hour security surveillance (security) must be guaranteed.

- Adequate lighting to maintain security and to carry out inspections. - All obstacles have to be marked and upholstered

Shaded or covered-over storage areas should be used for hybrid and electric vehicles, vehicles with matt paint and Rolls-Royce vehicles. The truck loading zones designed for higher loads must be used exclusively for trucks and kept clear.

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The compound area operators must permanently maintain roadways and storage areas and spaces. Vegetation on enclosures and used areas must be periodically removed. The service providers/operators of the storage or shipping areas are responsible for compliance with all the legal requirements such as e.g. environmental protection, accident and occupational health & safety, and fire protection, etc. Parking the vehicles under trees is strictly prohibited due to the danger to the paint surface from environmental influences (e.g. resins, pollen, foliage, etc.). In the case of vehicles with matt paint, maintenance measures, as described in Section 5, must be carried out during storage. Identified critical contamination (e.g. bird droppings) must be removed immediately by vehicle washing (see Section 5.3f). The following safety distances must be maintained between vehicles in handling areas:

- At least 30 cm from bumper to bumper. - At least 60 cm side clearance. - The calculation of area per vehicle must be at least 23 m2 (incl. roads).

Angles of approach and departure on ramps and inclines must not exceed 12°. Storage and vehicle flow plans must be available and presented on demand. In the interest of safeguarding required standards the operator must carry out routine internal audits and document the results in an audit report (see Section 1.4). Specification of hail protection nets In order to protect the vehicles against hail, roll-up hail protection nets in black color (additional UV-protection for the vehicle paint) have to be installed. The size of mesh should be 3mm x 7mm max. An independent construction engineer has to evaluate the construction of those nets in terms of stability and resilience (the BMW Group reserves the right to check that evaluation at any time). The minimum height of this construction is 2600mm above the ground (the pillars have to be marked and upholstered).

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The hail protection net has to be maintained regularly and has to be checked for damages. The condition of the hail protection net will be checked during the BMW audit. The terms of warranty and service life could be retrieved from the manufacturer’s instructions. 3.1.2 Requirements with regard to storage in port areas

The quay and storage areas to be provided for BMW Group vehicles must be connected and suitable for accommodating at any time at least 15% of the total handling volume specified in the contract agreement. Furthermore, it must be guaranteed that these areas can be extended in the short term when necessary. To calculate the space required an average value of 23 m2 per vehicle (incl. roads) must be applied. The loading and unloading zones must be asphalted and negotiable by truck. The storage areas must be asphalted or paved and have functional drainage. All obstacles have to be marked and upholstered. Furthermore, sufficient fire-extinguishing facilities must be in place. The areas occupied by BMW Group vehicles must be separated from other goods and guarded (security surveillance). The lighting of the staging areas must be such that inspections for vehicle damage can be easily carried out and theft is prevented. The inspections for damage (survey) are conducted on the behalf & responsibility of the transport service providers (see Section 6.5). The latter must also provide adequate lighting. Here the standards DIN EN 12464-2 and DIN EN 12464-1 on the “Lighting of indoor and outdoor work places” (only available in German) must be observed. The standards can be retrieved via the B2B portal of the BMW Group (https://b2b.bmwgroup.net). The following safety distances must be maintained between vehicles in harbor areas: - At least 30 cm from bumper to bumper. - At least 60 cm side clearance. - Vehicles must be staged in blocks for specific ports of destination and

models.


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3.2 Process of vehicle storage

In the process of vehicle storage the regulations of the vehicle maintenance processes (among others battery charging and vehicle washing) from Section 5 must be upheld at all times. 3.2.1 Storage of unprotected vehicles

The vehicle quality must not be compromised during storage. It is therefore necessary when storing unprotected vehicles to take appropriate measures to protect the vehicles against damage by environmental influences and industrial and biological influences. Appropriate measures are described in Section 3.2.2ff. The nature and extent of the measures are dependent on the on-site conditions and on the commissioning party's requirements. If necessary, further provisions must be made to keep animals away so as to eliminate the fouling of vehicles. In order to ensure the effectiveness of the measures, the vehicles must be subjected to a regular visual inspection (at least once a week). This can also be conducted in the course of the daily vehicle movements in the storage area (e.g. during the battery maintenance of the vehicles). Any soilage detected must immediately be removed by means of vehicle washing (see Section 5.3ff). The regulations for vehicle washing set out in Section 5.3ff must be adhered to. 3.2.2 Covered storage

Priority must always be given to parking the vehicles in covered storage areas. The type of coverage (multi-storey car parks, warehouses, solar paneling etc.) must be adapted to the local conditions and take into account the climatic and environmental influences. In the case of covered storage the period of a visual inspection can be significantly extended and must be carried out and logged in the course of battery maintenance cycles. If necessary, further provisions must be taken to keep animals away in order to eliminate the fouling of vehicles.

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3.2.3 Storage of vehicles with protective film (protection of horizontal surfaces)

A BMW-approved protective system “Adhesive film – Bodyguard 50530PV3” is available to protect vehicles that are parked in open storage. This system protects the horizontal surfaces of the vehicle against biological and chemical influences. If necessary, further provisions must be made to keep animals away in order to eliminate the fouling of vehicles. The film must be replaced without exception every 9 months after application (from the plant production date or initial application in the transport chain)! It is important to ensure that the vehicle is washed (see Section 5.3) before the new protective film is applied. If a partial protective cover is fitted, the replacement cycle is extended to 12 months. For handling the partial protective cover, the process specification PV34619 “Handling the transport protection I01 within the logistics chain and removal” must be observed. The process specification can be retrieved via the B2B portal of the BMW Group (https://b2b.bmwgroup.net). The required materials for the application of protective film must be acquired via the BMW parts catalog (search term: “protective film”) or via Accessories Sales, Product Management Interior Equipment. The entire process is described in the BMW process specification PV07047 “Surface protection and adhesive film for transport and storage of new vehicles”, which can also be retrieved via the B2B portal of the BMW Group (https://b2b.bmwgroup.net). Caution: Storage and transport protection with adhesive film on vehicles with matt paint is prohibited! 3.2.4 Storage of vehicles with optional protective cover

(complete protection)

A BMW-approved protective system “Protective cover” is available to protect vehicles that are parked in the open storage. The protective cover offers complete protection of the vehicle against biological and chemical influences. The cover must be applied to fully cleaned and dried vehicles and replaced after latest, 12 months. The protective covers must be acquired via the BMW parts catalog (search term: “protective cover outdoor”) or via Accessories Sales, Product Management Interior Equipment.



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Fitting instructions for the respective model are also available from this source. If necessary, further provisions must be made to keep animals away in order to eliminate the fouling of vehicles. 3.2.5 Peculiarities in the storage of BMW electric and hybrid

vehicles

The following peculiarities must be adhered to when storing electric and hybrid vehicles:

- The reference temperatures for storing electric and hybrid vehicles is -25°C until +40°C.

- The battery charging calendar must be used when storing electric and hybrid vehicles (see Section 5.1.2.1).

- It is essential to ensure that the protective film is applied correctly (bubble- and crease-free) around the navigation fin on the roof of the i3 (see Fig. 20, Fig. 21). Otherwise the roof may suffer irreparable damage in wet weather.

Fig. 20: Correctly applied protective film i3

Fig. 21: i3 navigation fin with protective film

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4 Transport on diverse Transport Carriers

4.1 Transport protection

4.1.1 Protection with protective film

Surface protection with protective film or adhesive film protects the vehicles during the storage and transport process against paintwork damage and environmental influences. The required materials must be acquired via the BMW parts catalog (product name: “Bodyguard 50530PV3”). Application of the protective film and the entire process are set out and described in the BMW process specification PV07047 “Surface protection and adhesive film for transport and storage of new vehicles”. The process specification can be obtained via the B2B portal of the BMW Group (https://b2b.bmwgroup.net). If the protective film is no longer correctly attached to the vehicle or has already become partially detached/torn from the vehicle, the damaged protective film must be removed from the vehicle. How to detach the film correctly is also described in the BMW process specification PV07047 “Surface protection and adhesive film for transport and storage of new vehicles”. 4.1.2 Protection with optional protective cover

A BMW-approved protective system “Protective cover” is available to protect vehicles in the storage and transport process. The protective cover offers complete protection of the vehicle against biological and chemical influences. The cover must be applied to the fully cleaned and dried vehicle and replaced after latest 12 months. 4.2 Procedure for the takeover of vehicles by the service

provider

During the handover of the vehicles and before the vehicles are loaded onto trucks, trains, ships or airplanes by the service provider, the vehicles must be subjected to an exact inspection (survey). During each handover of a vehicle by a service provider the regulations in Section 6.5.2 “Procedure for the handover of vehicles” must be adhered to. The regulations in Section 6.5.2 apply to each handover of risk and jurisdiction in the distribution process (road, rail, ship and air cargo) and must always be observed.


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4.3 Road transport

4.3.1 Means of transport

BMW Group vehicles may only be transported by types of truck which both comply with the relevant road traffic regulations and have been checked for suitability and approved for use by the “Vehicle Distribution and VDCs” department of the BMW Group. The trucks used must be washed every two weeks. Rolls-Royce vehicles may only be carried by covered trailers. 4.3.1.1 Truck equipment

Each truck must be equipped with a sufficient number of BMW Group-approved wheel chocks and three-point lashing straps (see Fig. 22). Design-specific straddle plates must also be carried.

Fig. 22: Required accessories

Fig. 23: Correct lashing

It is not permitted to use trucks with:

- Damage to the lifting and lowering mechanisms and to the drive-on/off ramps.

- Drive-on ramp angles in excess of 12°. - Drive-over gaps between the lanes in excess of 15 cm length and 8 cm

height difference. - Defective wheel chocks and lashing straps. - Damage to the tires.

BMW plant dispatch area personnel are instructed to dismiss loading trucks from the plant grounds without a load which do not comply with the above regulations!

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4.3.1.2 Preparing trucks for loading

The loading platforms must be cleared of soilage (incl. oil and lubricating grease) and if necessary also of snow and ice. The lashing straps and the wheel chocks must be removed from the loading platforms.

Fig. 24: Maximum ramp angle Fig. 25: Preparing the truck

4.3.2 Loading vehicles

4.3.2.1 Transport regulations

BMW Group vehicles which, due to their design and/or equipment, are at risk of making contact with the ground with aprons, underbodies, exhaust systems, etc. may only be loaded together with an assistant. Recesses must be leveled during loading and unloading. Vehicles with spring blockers have an information notice in the rear window on the driver's side (see Fig. 26). With regard to loading vehicles, the VDI Guideline “VDI 2700 Securing of loads on road vehicles sheet 8.1” must always be adhered to. This guideline can be retrieved via the B2B portal of the BMW Group (https://b2b.bmwgroup.net). For Rolls-Royce vehicles, it is required to run the car for at least one minute prior to loading to allow the suspension to reach full height in transport mode, otherwise there is a risk of grounding.

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Fig. 26: Notice, spring strut blocking

The vehicles must be loaded at walking speed. It must be ensured that the clearances of the vehicles between each other and between the vehicle roofs, truck roadways and the upper deck of the truck are in each case at least 10cm. After loading in the dark the vehicle headlights and turn indicators must be switched off. Exiting the vehicles is only permitted through the driver's door. It must be ensured that after loading all windows and doors are correctly closed. Loading in direction of travel (without recess or groove).

Fig. 27: Securing the load when loading in direction of travel

To load vehicles in the direction of travel, one wheel chock must be placed in front of a front wheel and two wheel chocks placed on the diagonally opposite rear wheel. In addition, a lashing strap must be lashed tightly over a rear wheel (see Fig. 27). When loading on the upper level, the lashing can also be performed over the two front wheels if this is not possible on the rear wheel within the fall protection facility.

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Fig. 28: Securing the load in direction of travel

(front wheel)

Fig. 29: Securing the load in direction of travel

(rear wheel)

Loading against direction of travel (without recess or groove).

Fig. 30: Securing the load when loading against direction of travel

To load against the direction of travel, two wheel chocks and a lashing strap must be placed on the front wheel and two wheel chocks and a lashing strap placed on the diagonally opposite rear wheel (see Fig. 30). When loading on the upper level, the lashing can also be performed over the two front wheels if this is not possible on the rear wheel within the fall protection fense.

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Fig. 31: Securing the load against direction of

travel (front wheel)

Fig. 32: Securing the load against direction of

travel (rear wheel) Loading the last vehicle (without recess or groove). The last vehicle which is loaded behind the last axle of the trailer or in the case of rigid vehicles the vehicle which is loaded behind the rear axle must be secured at the wheels of the last axle additionally with two wheel chocks and with a three-point lashing strap in every case (see Fig. 33, Fig. 34).

Fig. 33: Securing the load of the last vehicle in direction of travel

Fig. 34: Securing the load of the last vehicle against direction of travel

Loading forward- and/or rearward-loaded vehicles and the last motor vehicle in groove or recess.

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The vehicles must stand with both wheels of one axle or both axles in the recess or groove. This form of loading replaces the wheel chocks. All other securing measures are the same as the previous explanations from this section (Section 4.3.2.1). During breaks in journeys (e.g. rest breaks required by law, truck repairs, etc.) it must be ensured that unauthorized persons cannot gain access to the vehicles. After loading the vehicles must be locked and the keys kept safely by the driver. Outside protected handling and storage areas it is not permitted to park transporters carrying BMW Group vehicles and leave them unsupervised. 4.3.2.2 Securing the load

The vehicles must be blocked by selecting first gear or by moving the selector lever to the “P” position and by applying or operating the hand or parking brake (see Fig. 35, Fig. 36).

Fig. 35: Applying parking brake

Fig. 36: Electronic parking brake

On vehicles with electronic parking brakes, proceed as follows: Press the parking brake switch, whereupon the indicator light “P” comes on in the instrument cluster. To release the brake, press the pedal brake and then the switch. The indicator light “P” goes out. Please note that the brake is released immediately. The brakes act on the rear wheels. The ignition key must always be removed after loading and kept safe from access by third parties. The vehicles must be secured with wheel chocks and lashing straps on the truck (see “Loading in/against direction of travel”, Section 4.3.2.1)

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4.3.3 Unloading vehicles

- Carefully remove wheel chocks and lashing straps from the vehicle and from the truck transporter and surrounding areas. Wheel chocks and lashing straps must be secured to the sides of the truck with the brackets/buckles facing outwards.

- Inclination angles of the transporter drive-on ramps must be set to max. 12°.

- Exiting the vehicles is only permitted through the driver's door (exiting a vehicle via the driver’s window is strictly prohibited).

- Unload vehicles from the truck at walking speed. - Vehicles which, due to their design and/or equipment, are at risk of

making contact with the loading platform or ramp with aprons, underbodies, exhaust systems, etc. may only be unloaded together with an assistant.

- Recesses must be covered by insertion rails. - After unloading in the dark the headlights and turn indicators must be

switched off. - Open vehicle windows and doors must be closed.

4.3.4 Car transporter inspection

In all plant dispatches and vehicle distribution centers (VDCs) of the BMW Group car transporter inspection will take place on a daily basis. The truck control is divided into six main test sections:

1. Loading surroundings 2. State of the truck 3. Drivers working uniform, Driver 4. Handling the vehicle 5. Load securing and 6. Data quality

The responsible persons for those truck inspections are authorized to instruct and enforce the removal of deviations. They are also authorized to prohibit loading or further loading in the case of identified serious deviations. The results of the check will be provided to the particular truck company.

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4.4 Rail transport

4.4.1 Means of transport

4.4.1.1 Rail wagon equipment

BMW Group vehicles may only be transported in special automobile wagons which have been checked for suitability and approved for use by the “Vehicle Distribution and VDCs” department. Transport should be carried out in closed wagons to preserve vehicle quality. Transport by rail of vehicles with matt paint must be carried out in closed rail wagons. If open rail transport is unavoidable, the vehicles must be subjected to an acid-based wash directly after transport (see Section 5.3.3). A list of suitable and approved wagons (only available in German) for BMW Group vehicles can be retrieved via the B2B portal (https://b2b.bmwgroup.net).

Wagons showing the following damage may not be used: - Damage to the lifting and lowering devices. - Damage to the loading platforms or straddle plates. - Drive-over gaps in excess of 15 cm width. - Defective wheel chocks. - Defective connection bellows.

4.4.1.2 Preparing wagons for loading

- Open the wagons. - Adjust and secure the upper level loading platform at ramp height. - Lower and if necessary, reposition and secure the straddle plates. - Remove soilage from the loading platforms. - Remove foreign bodies (e.g. wood stones, wedges, wire, etc.). - If necessary remove snow and ice. - Place wheel chocks to one side.

The wagons must be prepared so that the vehicles cannot incur any damage.


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Fig. 37: Doubledeck wagon

Fig. 38: Wagon preparation


4.4.2.1 Transport regulations

- The mandatory maximum loading speed of 10 km/h must not be

exceeded. - To avoid tire damage, drive on ramps and wagon loading platforms at

walking speed (max. 10 km/h). - It is recommended to load the vehicles in a straight line and not in a

curve (danger of wheel damage). - Vehicles which, due to their design and/or equipment, are at risk of

making contact with the wagon with aprons, underbodies, exhaust systems, extra-wide rims, etc. may only be loaded with a assistant.

- Clearances of at least 15 cm must be maintained between the vehicles. - Exiting the vehicles is only permitted through the driver's door. - All vehicle doors, slide/tilt sunroofs, tailgates, hoods and windows must

be closed after loading. - After loading in the dark the vehicle headlights must be switched off. - Close the wagon door.

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4.4.2.2 Securing the load

The vehicles must be blocked by selecting first gear or by moving the selector lever to the “P” position and by applying or operating the hand or parking brake (see Section 4.3.2.2). Both ignition keys must be stored in the glove box after loading. Open vehicle windows and doors must be closed. In the case of transport within Germany and with a weight of up to 2200 kg, the vehicles must be secured with two wheel chocks (securing of one wheel). The wheel must be secured on the axle on which the brake acts. In the case of cross-border transports, vehicles weighing in excess of 2200 kg and vehicles which are loaded in the angled (lower) loading level (positions 1 and 5), the vehicles must be secured with four wheel chocks (securing of 2 wheels). The wheels must be secured on the axle on which the brake acts. The UIC Loading Guideline must be observed in relation to wagon loading. This guideline including a loading example can be retrieved via the B2B portal (https://b2b.bmwgroup.net). After loading the upper loading roadway the wagons must be moved into the transport position and secured.


To avoid damage during the unloading of a wagon, it is essential to ensure that wagon is positioned on a straight stretch of tack. The following operations must be observed:

- Open the wagon. - Adjust and secure the upper roadway loading platform at ramp height. - Reposition and if necessary, secure the straddle plates. - Place wheel chocks to one side. - To avoid tire and rim damage, drive on ramps and loading platforms at

walking speed (max. 10 km/h). - Vehicles which, due to their design and/or equipment, are at risk of

making contact with the wagon or ramp with aprons, underbodies, exhaust systems, extra-wide rims, etc. may only be unloaded with an assistant.


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- Vehicle windows and doors opened in the interim period must be closed.

- After unloading in the dark the headlights and turn indicators must be switched off.

- Move the upper loading platform of unloaded wagons into the transport position and secure.

- Close the wagon. 4.5 Ocean transport

4.5.1 Means of transport (deep sea, short sea)

The ocean transport explanation primarily refers both to deep sea transports and to short sea shipments (Ro-Ro ships, PCC car carriers). Deviating regulations concerning to ferry transport (short sea) are described in Section 4.5.4. 4.5.1.1 Ship equipment

The equipment and condition of the ships must be such that the vehicles to be loaded cannot incur any damage. The following must be guaranteed:

- Holds must be sufficiently illuminated, roadways sufficiently marked and provided with anti-skid tape.

- Holds must be clean, odorless and sufficiently ventilated. - Loading platforms must be rust-free and nonskid. - Loading/unloading ramps must allow the ship to be loaded and

unloaded without causing damage and or underfloor damage. - Transport decks must be fitted with padded fall protection facilities.

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4.5.1.2 Preparing ships for loading

The following must be guaranteed:

- Loading/unloading ramps must not exceed an approach angle of 12°. - Loading/unloading with portable ramps is prohibited. - BMW Group vehicles may only be loaded into clean, odorless holds. - The tires of the vehicles must stand during the voyage on solid ship

flooring (i.e. not on rings, chains, etc.). - Traces of loads containing chemicals, grease or similar must be

removed. - No fluid from hydraulic lines should drip onto the vehicles. - Loading must be conducted separately from “non-vehicle” loads. - To ensure trouble-free loading/unloading operations in the event of

vehicle breakdowns or non-starters, the ship and/or quay operators must have in stock a sufficient quantity of jump leads, premium grade gasoline (unleaded) and diesel fuel.

Caution: Sufficient numbers of towing devices (“dollies”) must be provided (see Fig. 39) for vehicles which cannot be moved (non-starters, blocked gearboxes, high-security vehicles, etc.).

Fig. 39: “Dolly” towing device

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The vehicles must be stowed fore and aft below deck. The following safety distances must be maintained when loading vehicles in the ship (see Fig. 40):

- 15 cm to the sides of the vehicles (but min. 5 cm Mirror to Mirror).

- 15 cm to the supports and fixed objects in the deck.

- 50 cm from bumper to bumper.

- 50 cm to deck ladders, bulkheads and ramps. A walkway and a gangway at least 100 cm wide must be kept clear fore and aft over the entire deck. If athwartship stowage is unavoidable, the distance from the vehicles to all sides must be at least 50 cm. The vehicles must additionally be secured with 4 chocks (rubber). If ramp stowage is required, the distance to the sides must be at least 15 cm. To a walkway and a gangway a distance of at least 100 cm wide must be kept clear. Stowage of vehicles in side and hatch areas is only permitted with side clearances of at least 100 cm width and sufficient maneuvering clearances.

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Fig. 40: Example - stowage plan

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4.5.3 Securing the load

The vehicles must be blocked by selecting first gear or by moving the shift lever to the “P” position and by depressing or operating the parking brake (see Section 4.3.2.2). Both ignition keys must be stored in the glove box after loading. All BMW Group vehicles must before the ship sails be lashed with two lashing straps (front and rear) (see Fig. 41, Fig. 42, Fig. 43, Fig. 44).

Fig. 41: Lashing eye, front

Fig. 42: Lashing eye, rear

Fig. 43: Lashing, front

Fig. 44: Lashing, rear

Patent lashings from the Höegh /Wallenius /NOSAC system must be used. If other systems are used (agreed exceptional cases), elastic intermediate straps must be incorporated. If the ship or the shipping line does not provide patent lashings, Hercules ropes are permitted. If Hercules ropes are used, the lashing must be secured with wooden levers (50x3x3 cm).

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The lashings must not be shorter than 100 cm. The lashings should be attached at an angle of approx. 45° to the longitudinal and transverse axes of the vehicles. Only fixed lashing points in the deck floor and welded lashing eyes, rings and screwed eye bolts are to be used. Securing the vehicles by lash straps or belts through the wheel rims is only permitted after written consent by the BMW Group “Vehicle Distribution and VDCs” department. Exception: In the event of a broken lashing eye the vehicles may be secured by means of a plastic sling through the rim. The lashings must be inspected at regular intervals during the voyage; patent lashings or Hercules ropes must be retightened if necessary. Note: During the process of lashing in the ship BMW Group vehicles must not be pulled into the springs (chassis must not be compressed)! Or the body is deformed. 4.5.4 Ferry transport (short sea)

The loading regulations for ocean transport apply (see Section 4.5ff.). If the vehicles are not lashed in the ship, the following safety distances apply:

- 30 cm from bumper to bumper. - 60 cm at the sides to other vehicles.

4.5.5 Container loading

4.5.5.1 Container types and condition

Exclusively closed, ventilated 20‘, 40‘and 45‘standard, insulation or cool containers are to be used. Cooling containers are too narrow for transporting 7-Series, X5/X6 and i8 models. If rack systems are not used, one vehicle is to be loaded in a 20‘ container and two vehicles are to be loaded in a 40‘ or 45‘ container. The containers must be selected and equipped (e.g. with foam material) so that damage to the vehicle can be avoided.

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The following must be observed with regard to container condition and container equipment:

- Containers must be available in sufficient quantities. - Containers must be clean, dry, odorless and free of traces of load

residues containing chemicals, grease or similar. - Containers must be provided with lashing rings in the floor (rotatable)

and with lashing bars or lashing rods. 4.5.5.2 Preparing vehicles for loading

Snow covered or frozen vehicles must be thawed out and dried prior to loading. Vehicles wet with rain must be dried. Vehicles delivered by truck must - particularly in the winter months - be checked for soilage by road salt. This must be removed without fail in order to prevent corrosion during the voyage. An underbody wash in particular (see Section 5.3f) must be conducted here. It is due to danger of corrosion and mildew it is prohibited to load a wet or damp vehicle into a container. 4.5.5.3 Loading containers

In the interest of avoiding corrosion & mildew in the vehicles in the container the containers must always be loaded under cover. For loading insulation or cool containers the guideline for “Protection from moisturization during container transport” have to be observed. This document can be retrieved via the B2B portal (https://b2b.bmwgroup.net). Approach ramps or rails must not exceed an angle of 12° to the horizontal when containers are being loaded. The vehicles may only be stowed horizontally in containers. An exception to this rule is when stacking devices (rack systems) are used. Only rack systems which have been approved for use by the BMW Group may be used. Approved anti-humidity mediums (drying bags) must be placed in the container The following minimum requirements must be observed when containers are being loaded:

- 10 cm from container wall to passenger's side. - 45 cm from bumper to bumper or to container front wall/door.

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- 100 cm lashing length (minimum). - 45° - 60° lashing angle to the longitudinal axis of the vehicles.

The clearance on the driver's side must allow a risk-free exit from the vehicle. Exiting the vehicle is only permitted through the driver's door. The container walls must be padded to prevent damage to the driver's door. Exiting the vehicle through a side window, the slide/tilt sunroof, the rear door or tailgate is strictly prohibited. After loading the vehicles they must be blocked by selecting first gear or by moving the selector lever to the “P” position and by applying or operating the parking brake (see Section 4.3.2.2). Both ignition keys must be stored in the glove box after loading. All vehicle doors, slide/tilt sunroofs, tailgates, hoods and windows must be closed and checked for correct closure. Patent lashings from the Höegh /Wallenius /NOSAC system must be used. If other systems are used (agreed exceptional cases), elastic intermediate straps must be incorporated. If the ship or the shipping line does not provide patent lashings, Hercules ropes are permitted. If Hercules ropes are used, the lashing must be secured with wooden levers (50x3x3 cm). Note: During the process of lashing BMW Group vehicles must not be pulled into the springs! Or the body be deformed. Placing containers during shipment in the uppermost position, or in the outer sections or on the weather deck of a ship is prohibited. If rack systems are used the vehicles must always be transported below in the hold. Loading by palette:

- A container and a pallet must be used to load some vehicle models (see Section 4.5.5.1).

- A list of the vehicle models which must be loaded onto a palette can be attained via the B2B portal of the BMW Group (https://b2b.bmwgroup.net).

- A pallet approved by the “Vehicle Distribution and VDCs” department must be used.

- A Cord lash lashing strap (width: 25 cm) incl. tightening tool is required for lashing.

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Fig. 45: Loading of an X5 using

a pallet

Fig. 46: Loading of a Rolls-Royce Wraith using a pallet

Fig. 47: Loading of a 7-Series

using a pallet

4.5.5.4 Transporting SKD vehicles

During transport by container of SKD vehicles (Semi Knocked Down) approved anti-humidity mediums (drying bags) must be placed in the container and the vehicle, especially if long container storage times are expected in the destination country. The climate conditions in the destination country must also be taken into account with regard to the packing material. 4.5.5.5 Inspection procedure for lead-sealed containers

The purpose of the inspection procedure is to ensure that containers are professionally lead-sealed and checked. The following steps are required for this purpose:

a) Conduct a seven-point inspection (see Fig. 48). • The containers must be checked for scratches, weld spots,

screws/rivets that have been tampered with, fresh grease, freshly painted areas, silicone, touch-up jobs, odor, and subsequent modifications.

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Fig. 48: Seven-point container inspection

b) Establish that trailers and containers are intact/closed before leaving the shipping area and during transit to the border.

• The container must be correctly sealed against forced entry by people and ingress of materials.

• Sequences that ensure correct closure and sealing when the container is being loaded must be defined.

• All seals must comply as a minimum requirement with ISO/PAS 17712 (high-security lead seals).

• All containers destined for the USA must be provided with a high-security seal.

c) Check the seal number and that the seal is intact.

• Seals must be applied to the welded rivets on the right door of

the container/trailer (see Fig. 49). This increases the degree of safety of the consignment.

• Once the container/trailer has been sealed, the seal must be checked by an authorized employee.

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Fig. 49: Container sealing


- The lashings must be removed from the vehicles in same order as the

vehicles are being driven out of the ship blocks. - Vehicles which, due to their design and/or equipment, are at risk of

making contact with the ramp with aprons, underbodies, exhaust systems, etc. may only be unloaded at walking speed (max. 10 km/h).

- Vehicle windows and doors opened in the interim period must be closed.

- After unloading in the dark the headlights and turn indicators must be switched off.

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4.6 Air transport

4.6.1 Hazardous goods regulations

The IATA hazardous goods regulations apply when vehicles are transported by Aircraft. Preparation of vehicles for transport and collection of all transport documents may only be carried out by specially trained and certified person who is in possession of a valid IATA training certificate (certificate PK1/PK6).


The use of stackable transport racks must be co-ordinated with the “Vehicle Distribution and VDCs” department of the BMW Group. Suitable lifting equipment that does not cause underbody damage, must be used for loading on the top loading level of stackable transport rack. If fork-lift trucks are used, their forks must be covered with rubber blocks so that these engage all four contact points for the rack. The forks must not touch the vehicle underbody at all. The clearance between fork mast and vehicle body must be at least 8 cm. The vehicles are loaded on pallets. The pallets are provided by the carrier entrusted with the transport. 4.6.2.1 Loading production vehicles

Before loading production vehicles, it is necessary to check whether all the batteries installed in the engine compartment and luggage compartment are securely fitted in the battery holder. Furthermore, the batteries must be protected in such a way as to prevent damage and short circuits. Before loading production vehicles, it is also necessary to complete the checklist covering the air freight transport of vehicles (only available in German). The checklist can be retrieved via the B2B portal of the BMW Group (https://b2b.bmwgroup.net).

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4.6.2.2 Loading non-production vehicles

Non-production vehicles (pre-production vehicles, development vehicles, etc.) or vehicles with specially installed components (authority vehicles, service vehicles, etc.) and high-security vehicles must be fitted with a main battery switch. Before the vehicles are loaded the electric circuits of the vehicles must be separated with the aid of the main battery switch. Before non-production BMW electric and hybrid vehicles are loaded the HV system must be de-energized (pull Service Disconnect). The safety instructions for handling electric vehicles and high-voltage batteries must be observed. These safety instructions must be obtained via the B2B portal (https://b2b.bmwgroup.net) of the BMW Group (only available in German). The transport mode must be activated for both production and non-production vehicles. Before loading non-production vehicles, it is also necessary to complete the checklist covering the air freight transport of vehicles. The checklist can be retrieved via the B2B portal of the BMW Group (https://b2b.bmwgroup.net).

4.6.3 Securing the load

The vehicles must be blocked by selecting first gear or by moving the selector lever to the “P” position and by applying or operating the parking brake:

- Switch off all electrical consumers. - Transporting of vehicles with active transmitting devices (e.g. tire

pressure control system SA 265) is only permitted in exceptional cases and after the consent of all the service providers involved.

Close vehicle windows, doors, slide/tilt sunroofs, hoods and tailgates, do not lock the doors. The alarm system must not be activated. Both ignition keys must be stored in the glove box after loading. 4.6.4 Unloading vehicles

Before unloading, in the case of non-production vehicles, vehicles with special installed components and high-security vehicles, the vehicle's electric circuit must be activated via the main battery switch. In the case of non-production, electrified vehicles the HV system must also be re-activated. It is strictly prohibited to pull vehicles from the transport pallets.


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5 Maintenance Processes

5.1 Battery upkeep

5.1.1 Battery upkeep of BMW, MINI and Rolls-Royce vehicles

Maintenance of passenger car starter batteries are covered by the regulations of the BMW Group Standard GS95001-2 “Maintenance-free SLI-batteries”. This is available via the B2B portal of the BMW Group (https://b2b.bmwgroup.net). During extended vehicle immobilization times the batteries of the vehicles must - in line with the specified time intervals and in accordance with the battery charging calendar (see Section 5.1.1.1) - be recharged or permanently connected to a trickle charger. In addition, when the transport mode is activated (set at the plant in all vehicles), an instrument cluster display is generated which provides information at all times on the battery condition. This display in the instrument cluster must be observed in addition to the battery charging calendar during battery maintenance (see Fig. 50). Battery charging should be conducted in a covered storage area.


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The following instrument cluster displays are possible:

F models G models

Battery OK (no acoustic signal). Battery charging must be conducted in accordance with the battery charge calendar (even with “OK” display). If the charging interval prescribed in the battery charging calendar, charging becomes necessary during the ocean voyage, the vehicle must be charged in the port of departure (preventive charging). Other procedures are not permitted.

Battery with low state of charge (no acoustic signal). The battery must be charged immediately, regardless of the battery charging calendar.

Battery not OK, battery damaged (double acoustic signal). Recording in transfer document/survey (see Section 6.5). The battery is exchanged by the dealer or in VDCs of the BMW Group with service facilities. If the dealer exchanges the battery on site: - Run energy diagnosis test module. - Run diagnosis job “Register battery exchange”. - Feedback if process optimization required (if energy

diagnosis test module customer wrong operation detected, e.g. side lights were active).

The red battery symbol goes out only (also after deactivated transport mode) when the battery is exchanged AND the diagnosis job “Register battery exchange” is carried out!

Fig. 50: 12V battery state of charge displays in the instrument cluster

The battery can be recharged whilst the battery is installed with connected wiring and also when the battery is removed from the vehicle. Only battery chargers approved by the BMW Group may be used to charge batteries (see Section 5.1.1.4).

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5.1.1.1 Recharging cycle

The checking periods and recharging cycles are prescribed for all models in the battery charging calendar (see Fig. 52). Battery recharging cycles:

- The 12V battery of vehicles with combustion engines and hybrid vehicles must be recharged every 6 weeks.

- The following must also be observed for hybrid vehicles: In the course of charging the 12V battery the Check Control message (state of charge of the high-voltage battery) in the instrument cluster must be checked (see Fig. 51, Fig. 54). If the “Low state of charge” symbol appears in the instrument cluster (see Fig. 51, Fig. 54), the high-voltage battery must be recharged as well as the 12V battery (see Section 5.1.2). The symbol can appear as yellow or white.

Battery with low state of charge. The high-voltage battery must be recharged as well as the 12V battery.

Fig. 51: Low State of charge, HV battery

The need for vehicle charging is regulated by the battery charging calendar and the color disk in the vehicle. Recharging is required when the color of the calendar week on the battery charging calendar matches the color of the battery disk on the interior mirror. The latest battery charging calendar can be retrieved via the B2B portal of the BMW Group (https://b2b.bmwgroup.net).


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Fig. 52: Example - battery charging calendar 2017

5.1.1.2 Recharging with connected vehicle electrical system

Depending on the model, the batteries are installed in the engine compartment or in the trunk compartment. All the batteries are charged from the engine compartment. Vehicles whose batteries are installed in the trunk compartment have a connection point with a red protective cap featuring a “+” in the engine compartment (see for example Fig. 4 to Fig. 9). The positive lead of the charger must be connected to this. The negative lead (earth connection) must be connected to the hook for removing the engine, to the alternator retaining bracket or to the spring strut dome ground nut. The batteries have to be fully recharged.

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5.1.1.3 Recharging with battery removed

Caution: When recharging the batteries do not connect several batteries in series to the chargers - explosion hazard! The chargers must prevent overloading of the batteries, i.e. blocking must be effective before the gas voltage of 14.2 V is reached. The batteries have to be fully recharged. When batteries are being charged in enclosed rooms the safety regulations of the German employers' liability insurance association “BGI 5017 Ladeeinrichtung für Fahrzeugbatterien” (Charger for vehicle batteries) must be followed. These regulations are available (only available in German) via the B2B portal of the BMW Group (https://b2b.bmwgroup.net). 5.1.1.4 Approved battery chargers

New acquisition and replacement of charging equipment for starter batteries are governed by the Group Standard GS95001-7, which recommends the latest versions of the chargers. This Group Standard is available via the B2B portal of the BMW Group (https://b2b.bmwgroup.net). Only the devices mentioned in the Group Standard GS95001-7 are suitable for charging the batteries in vehicles with connected vehicle electrical system. They exhibit the required features. The use of battery chargers which do not exhibit these features is prohibited as this could damage the electrical / electronic systems!



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Note: Lithium ion starter batteries are installed in some vehicle models (particularly M models). Lithium ion batteries must be recharged with a charging voltage of 14 V. Lithium ion batteries can be identified by “Li-ion 30” on the label (see Fig. 53). Switching the battery chargers to the correct charging voltage is documented in the BMW service information bulletin SI080814(094) “Charging parameters for lithium ion batteries”. The handling regulation for 12V lithium ion starter batteries is documented in the Group Standard GS 95001-8. Both these documents can be retrieved via the B2B portal (https://b2b.bmwgroup.net). 5.1.2 Battery upkeep of BMW electric vehicles (BMW i)

5.1.2.1 General information on the HV battery

Hybrid and electric vehicles are governed by the regulations of the BMW Group Standard GS 95022-1/2 “General Handling specification High-voltage battery” and “Handling Specification High-voltage battery (project-specific)”. The regulations can be retrieved via the B2B portal of the BMW Group (https://b2b.bmwgroup.net). The high-voltage batteries (HVBs) are, due to product and process requirements, not fully charged at the plant. The state of charge is in transport mode max. 30%.

- HVBs of electric vehicles are required to be charged every 6 weeks.

The activated transport mode in the vehicle minimizes power consumption and limits the charging of the HVB to max. 30% (full charging of the HVB not possible in transport mode).

Abb. 53: Lithium ion Battery



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5.1.2.2 State of charge indicators

The state of charge of the HVB must always be checked on each handover of risk and responsibility. The state of charge of the HVB (battery symbol in the vehicle cockpit, see Fig. 54) must be documented in the course of the transport damage check on each handover of risk and responsibility (see Section 6.5.2.). If the state of charge is not sufficient or the last scheduled charging interval was not completed, the vehicle must be immediately charged on hand-over. When the transport mode is activated (set at the plant in all vehicles), an instrument cluster display is generated which swiftly provides information on the battery condition. On handover of risk and responsibility the display in the instrument cluster must be checked and appropriate measures taken. The following instrument cluster displays are possible:

Battery state of charge OK If the charging interval prescribed in the battery charging calendar Should charging becomes necessary during the ocean voyage, the vehicle must be charged in the port of departure (preventive charging). Other procedures are not permitted.

Battery with low state of charge The battery must be charged as rapidly as possible at the next handling point.

Fig. 54: HVB state of charge indicator in the instrument cluster

Important: Irrespective of where and within whose responsibility the vehicle is in the transport chain, the HVB must be immediately charged as soon as the charging symbol lights up in the vehicle. 5.1.2.3 Charging the high-voltage battery

The cable provided with the vehicle at the plant is a customer charging cable. It is prohibited to use the provided customer charging cable for vehicle charging during vehicle distribution. It is the logistics service provider's responsibility to procure suitable chargers incl. charging cables.

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The following charging options are available:

Charging at power socket

Charging at wall box Direct current charging station

Vehicle optional equipment required

No No Yes Yes

Charge current requirement

2.7kW/12A 3.7kW/16A 7.4kW/32A Up to 50kW/3-phase 80A

Charging time up to 35% 100%

Max. 2h Max. 8h

Max. 1.5h max. 6h

Max.0.75h max. 3h

max 0.25h (15 min) approx. 1.5h

Fig. 55: Overview of charging options

5.1.2.4 Procedure in the event of exhaustively discharged

high-voltage battery

If the high-voltage battery reaches a critical state of charge, the vehicles can no longer be driven by electric propulsion. In this case, the vehicles must be immediately charged. BMW Service must be contacted if the high-voltage battery unit is deeply discharged. The costs of exchanging the HVB must be borne by the party that caused the deep discharge. 5.2 Tire pressure control

While the battery is being charged the tire pressure must be checked in the same cycle (see Section 5.1.1.1). If necessary the tire pressure must be increased to 3.5 bar. The following tolerances must be observed in the event of temperature differences:

Tire temperature

Tire pressure

Tolerance Permitted tire pressure

-10 °C 2.9 bar ± 0.4 2.5 bar - 3.3 bar +20 °C 3.2 bar ± 0.4 2.8 bar - 3.6 bar +50 °C 3.5 bar ± 0.4 3.1 bar - 3.9 bar

Fig. 56: Tire pressure tolerances

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5.3 Vehicle washing

An automatic wash (car wash installation with conveyor system or with a mobile car wash) or a manual vehicle wash (with high-pressure cleaner) is possible in the BMW Group distribution process. 5.3.1 Automatic vehicle wash

Basic conditions for correct vehicle washing:

- The building and the car wash installation must not exhibit any signs of damage. Servicing of the installation must be guaranteed fully and in accordance with the manufacturer's directions.

- The ground is free from rough contamination and foreign bodies (grease, rust, loose parts, etc.).

- The entrance to and exit from the car wash installation must be intact; there must not be any potholes, etc. The wheel guides must not exhibit any signs of misalignment, damage or fouling. It the wheel guides have sharp edges, these must be eliminated and protected in plastic.

- The width of the conveyor system or the installation must be built such as to prevent damage to tires, rims, etc.

- The brushes must be in perfect condition and free from foreign bodies. They must be exchanged at regular intervals and be regularly maintained in a maintenance schedule.

- Before washing it is necessary to ensure that all windows, doors tailgates and roofs are closed.

- For convertibles the car wash installation must have a special program which prevents damage to the soft top and its seals. If there is no special program for convertibles, the vehicle must be washed by hand (see Section 5.3.2).

The car wash installation or the mobile car wash must satisfy the following requirements:

- Water quality: Water with a pH value of 7 (± 1) (Recycled water)

- Water quantity: Continuous sprinkling < 25 l/min and m² Rinsing < 300 l/min

- Water pressure: At high pressure: < 80 bar (low volume) At low pressure: < 30 bar (high volume) Both with spray and flat nozzles

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- Nozzle setting: The spray angle of the rinsing water must be directed sideways > 30° and to the rear (rearwards) and down.

A spray angle of 90° is not permitted on the horizontal surfaces (e.g. roof).

The process of vehicle washing in a car wash installation with conveyor system must comprise of the following:

- Pre-wash - Rim wash (without brushes, exclusively via nozzles) - Main wash - Rinsing - Drying

Fig. 57: Automatic vehicle wash (example)

Automatic underbody wash (optional) The following requirements must be fulfilled with regard to automatic underbody wash:

- Water pressure: 10 bar to max. 15 bar - Washer jets/nozzles: Angle of 60°, alignment in direction of travel and

against direction of travel - Water quality: Fresh water [pH value 7 (± 1)] - Duration: 25 (± 5) seconds

The entire vehicle underbody must be cleaned from the front bumper to the rear bumper. The wheel guides must also be cleaned.

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Car wash installations with conveyor systems must be configured in such a way as to deliver an optimal cleaning result. 5.3.2 Manual vehicle wash

5.3.2.1 Manual vehicle wash requirements

The manual vehicle wash must be carried out under cover. It must be ensured at all times during washing that the vehicle incurs no damage. Before washing it is necessary to ensure that all windows, doors and tailgates and the roof are closed. The following requirements must be satisfied with regard to the manual wash:

- Devices for vehicle washing: High-pressure lance with fan nozzle

- Water pressure: 10 bar to max. 20 bar - Water temperature: 10°C to max. 30°C - Water quality: Fresh water - Lance distance to vehicle: 50 cm (20 inches)

5.3.2.2 Manual washing process

The process of manual vehicle washing essentially comprises the following:

- Pre-wash - Main wash - Rinsing - Drying

Within these process stages of the manual wash, it is important to ensure that washing always starts on the vehicle roof and ends with the cleaning of the rims. A stepladder may be needed to clean the roof.

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Process: Pre-wash The vehicle must be completely cleared (roof, side surfaces, hood and tailgate) with the high-pressure lance (distance to vehicle: 50 cm) of coarse contaminants from top to bottom (see Fig. 58).

Fig. 58: Manual pre-wash

Process: Main wash Three different containers with a warm water/shampoo mixture must be used for the main wash. All the containers must be fitted with a dirt separator.

- Container 1: May only be used for painted surfaces. - Container 2: May only be used for heavily fouled areas, e.g. sills

or bumpers. - Container 3: May only be use to clean the rims.

If one of the containers runs empty, it must be cleaned prior to being reused. Cloths, sponges, etc. which are used for the main wash must be constantly cleaned and washed out with fresh water during the main wash and before each new vehicle. Cloths and sponges must be regularly replaced. The vehicle must, starting from the roof, over the windows, doors, fenders, hoods and tailgates, be shampooed with the water/shampoo mixture. A different sponge from that used for the other parts of the vehicle must be used for the rims. The entire vehicle must be shampooed (see Fig. 59).

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Fig. 59: Manual main wash

Process: Rinsing After the main wash the entire vehicle must be rinsed using the high-pressure lance (distance to vehicle: 50 cm), starting from the roof down to the rims, with clear water. It must be ensured that the shampoo is rinsed off the vehicle without leaving any traces (see Fig. 60).

Fig. 60: Manual rinsing

Process: Drying Observe the following procedure when drying the vehicle:

- After rinsing the entire vehicle must be dried with a clean microfibre cloth, starting from the roof and working downwards.

- The glass windows must be dried again with a clean, dry cloth. - Metal or chrome parts must be polished separately to prevent beads of

water from forming. - A separate cloth must also be used to dry the rims.

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- After each work process the microfiber cloth must be washed out and wrung out.

- It must be ensured that all microfiber and drying cloths are free of sand and dirt so as to prevent scratches and other surface damage.

- Drying the vehicles with a squeegee is not permitted. - Vehicles with matt paint may not be polished.

Manual underbody wash (optional) The vehicle must be raised on a vehicle hoist (lifting platform) for the manual underbody wash. The underbody must be cleaned with the high-pressure lance at a distance of 20 - 35 cm from the front bumper to the rear bumper. 5.3.3 Acid-based vehicle wash

An acid-based vehicle wash must be carried out if the vehicle in question was transported in an open rail wagon (no later than on the third day after the open rail transport). The acid-based wash serves to remove surface rust and brake dust of rail wagons (abrasion of the overhead power cable). Vehicles with matt paint must be subjected to an acid-based wash no later than two days after open rail transport. Open rail transport, above all for vehicles with matt paint, is to be avoided (see Section 4.4.1.1). It is absolutely essential before each acid-based wash (automatic or manual wash) to remove the protective film and all additional transport protection measures (e.g. door edge protection, etc.). After the wash all the transport protection measures must be re-applied. Moreover, a new protective film as required by process specification PV07047 must be applied. The process specification can be retrieved via the B2B portal of the BMW Group (https://b2b.bmwgroup.net). To safeguard the acid-based wash process the process specification “PV 04034 – “Treatment of painted surfaces of new vehicles after transportation and storage” (https://b2b.bmwgroup.net) must be observed.



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5.3.3.1 Automatic acid-based vehicle wash

The following cleaning procedure must be observed for the automatic vehicle wash:

Area/ process step Process materials Procedure parameters/ sequence

Quality requirements/ remark

High-pressure cleaning

Normal water High-pressure cleaning In the event of serious fouling high-pressure cleaning is necessary before the surface rust remover is applied.

Cooling Normal water Cooling of the vehicle surface.

In the event of climatically hot temperatures the vehicle surface must be cooled before the surface rust remover is used.

Use of surface rust remover

- BMW surface rust remover “Professional” - Spray ring - Service water

Uniform application to the entire surface. Mixture ratio: surface rust rem. : water = 1:1

Direct sunlight must be avoided.

Exposure time - BMW surface rust remover “Professional” - Spray ring - Service water

Exposure time: 5 min. (±10s).

The exposure time must be observed precisely.

Rinsing Normal water Rinsing off of the cleaning solution.

No acid-based cleaner must be left on the vehicle.

Car wash - Alkaline cleaning solution - Service water - Automatic car wash installation

The vehicle must be cleaned in accordance with the regulations and directions of the car wash installation manufacturer (see Section 5.3.1).

High-pressure cleaning must definitely be carried out prior to automatic cleaning with brushes!

Drying Drying agent Automatic drying with air and drying agent.

Inspection Checking of the proper cleaning result. All rust particles should be removed!

If the cleaning result is not sufficient, the vehicle must be treated again.

Inspection and treatment of rubber and plastic parts

- BMW plastic care product - BMW rubber care - Cloth

Manual application of the BMW plastic (or rubber) care product on non-painted plastic parts or rubber parts.

Precise inspection of non-painted plastic parts and rubber parts is necessary so that all the affected parts can be immediately treated accordingly.

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5.3.3.2 Manual acid-based vehicle wash

The following cleaning procedure must be observed for the manual vehicle wash: Area/ process step Process materials Procedure

parameters/ sequence

Quality requirements/ remark

High-pressure cleaning

Normal water Manual high-pressure cleaning.

In the event of serious fouling high-pressure cleaning is necessary before the surface rust remover is applied.

Cooling Normal water Cooling of the vehicle surface.

In the event of climatically hot temperatures the vehicle surface must be cooled before the surface rust remover is used.

Use of surface rust remover

- BMW surface rust remover “Professional” - Spray bottle or sponge - Service water

Uniform application to the entire surface. Mixture ratio: surface rust rem. : water = 1:1

Direct sunlight must be avoided. Protective equipment must be worn for manual application (observer manufacturer's directions).

Exposure time - BMW surface rust remover “Professional” - Spray bottle or sponge - Service water

Exposure time: 5 min. (±10s)

The exposure time must be observed precisely.

Rinsing Service water Rinsing off of the cleaning solution.

No acid-based cleaner must be left on the vehicle

Car wash - Alkaline cleaning solution - Service water - Car wash equipment (natural sponge recommended)

The vehicle must be cleaned in accordance with the regulations and directions of the car wash installation manufacturer (see Section 5.3.1 and 5.3.2.2).

Mechanical exposure by means of a sponge or suitable washing brushes (non-scratch) is necessary to remove all rust particles.

Drying Cloths Manual drying of the vehicles with suitable cloths (non-scratch).

To avoid scratches, it is important to ensure that the drying cloths are clean.

Inspection Checking of the proper cleaning result. All rust particles should be removed!

If the cleaning result is not sufficient, the vehicle must be treated again.

Inspection and treatment of rubber and plastic parts

- BMW plastic care product - BMW rubber care - Cloth

Manual application of the BMW plastic (or rubber) care product on non-painted plastic parts or rubber parts.

Precise inspection of non-painted plastic parts and rubber parts is necessary so that all the affected parts can be immediately treated accordingly.

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5.4 Usage of chemical products in VDCs

In VDCs with BMW employees: A hazard assessment via ZEUS has to be conducted in case of usage of chemical products (see BMW Group Instruction “Release of Chemical Products” via https://b2b.bmwgroup.net). In VDCs without BMW employees: It is required to use BMW Aftersales approved or recommended chemicals, care products and paints. The Contractor commits a documentation of all types of used chemicals, care products and paints incl. a hazard assessment regarding health & safety, product quality and environmental protection per working area. The contractor provides this documentation to BMW upon request. The Contractor ensures this for all 3rd party providers and subcontractors within the VDC process.


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6 Damage/Claim Adjustment

6.1 Claim adjustment guidelines

Generally no repairs are made to vehicles during the distribution process. Exceptions: Damage which could cause further damage such as e.g. glass breakage or non-loadable vehicles may only be repaired by arrangement with the “Vehicle Distribution and VDCs” department and only by an authorized BMW repair dealer. In the event of glass breakage the vehicles must be sealed to eliminate the possibility of water ingress. Repairs to vehicles for importer markets may only be carried out by arrangement with the responsible sales department. If no specific regulations are in place between transport partners, the following will apply: For the purpose of bordering of liability the vehicles must on hand-over, i.e. before they are moved by the delivering means of transport, be thoroughly checked for external damage i.e.(scratches, dents, breaks, cracks, interior fouling, etc.) and for completeness of the delivery specification according to the printed sheet attached to the inside of the respective vehicle's windshield incl. theft-prone optional equipment described with 3 stars *** (see Section 6.5.2.2). The printed sheet only applies for BMW and Mini vehicles. Defects and/or damage must be reported immediately to the delivering transport partner at the place of identification (according to the work instruction for the survey of BMW Group vehicles, see Section 6.5). The causer is obliged for the purpose of declination of responsibility to acknowledge the defect or damage with their signature. The Transport Quality Control system (TQC) must be used for the recordation of damages (according to the work instruction for the survey of BMW Group vehicles, see Section 6.5). In exceptional cases the damage can be recorded via the form (according to the work instruction for the survey of BMW Group vehicles, see Section 6.5). Defects and damage which were identified after handover the risk and responsibility and not registered in writing on hand-over are charged to the transport partner responsible at the time of identification of the damage.

BMW Group BMW Group Operations Manual

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Doc. no.: DID-27052015-EN Version: 6.1 Valid from: 1 June 2017

Page: 74 of 88

If the insurer, starting from a certain level of damage, requests the services of a neutral expert, the latter should also state in their expert opinion whether the value of the vehicle when it was new can be re-obtained by the repair. If the new value cannot be re-obtained, the expert must state the reduction in value created by the damage.

Only experts recognized by BMW may be appointed.

The completed damage/claim documents must be sent immediately to the relevant damage/claim adjuster for recourse processing.

6.2 Obligation to retain the damage/claim files

Damage/claim files created by the transport partners must be kept available up to six months after completion of processing.

6.3 Major damaging events

6.3.1 Procedure for major damaging events

The following events or damage must be immediately reported by telephone/e-mail to the persons responsible at the BMW Group, “Vehicle Distribution and VDCs” department and to the Group's insurers (Bavaria Wirtschaftsagentur):

- Accident involving means of transport- Write-off/total loss- Hail damage- Vandalism- Theft- Unusual incidents with associated damage to the vehicles.

In case of a hail damage the guideline for processing with a hail damage have to be observed. This guideline and a gerneral guideline for processing with major damaging events can be retrieved via https://b2b.bmwgroup.net). In case of a natural phenomenon the compound area operators have to provide a preparedness plan.

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6.3.2 Blocking vehicles at compounds, ports and VDCs

In the interest of maintaining product quality and preserving customer satisfaction all vehicles potentially affected by major damage events must be blocked without exception at compounds, ports and VDCs. Events which can give rise to the blocking of vehicles include flooding, hailstone damage, extreme storms and other external influences. The following information on the event must be sent to the BMW Group's insurers and to the persons responsible for the respective markets at the BMW Group:

- Date - Address of the compound, port or VDC. - Description of the event. - Nature of the damage. - Number of all the potentially damaged vehicles (in storage areas and

in transit). - Complete VIN list of damaged vehicles.

6.4 Recourse handling

Damage/claims handling, recourse handling and recourse agreements are regulated in the specification and schedule of prices, in contracts or in separate partner agreements. 6.5 Work instruction for the survey of BMW Group vehicles

6.5.1 Purpose of the work instruction

To check the vehicle surfaces for damage and to check the vehicles for completeness at the beginning and end of the transport processes, from production through to the customer. Ascertained damage, fouling or missing parts in/on the vehicle must be recorded by means of TQC. The aims of an allocation of damage based on causation are:

- Location of the source of the defect. - Initiation of the defect correction process. - Charging of the damage costs to the party that caused the damage.

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6.5.2 Procedure for the takeover of vehicles

The following procedure must be adopted in the takeover of BMW Group vehicles in the transport process from production through to handover to the dealer (Section 6.5.2.1ff). 6.5.2.1 Documentation of the vehicle identification number

Documentation of the vehicle identification number (VIN) of the checked vehicle (recording of the vehicle identification number from the windshield label; in writing or by DP).

6.5.2.2 Check for completeness

Check vehicles for completeness: - Ignition key, wheel nut adapter and spare key. - Keys present in the glove box. - Accessories bag intact in the luggage compartment (does not

apply to Rolls-Royce). - If vehicle has steel rims: wheel trims in the luggage compartment

(does not apply to Rolls-Royce). - Tools in the trunk compartment or in the spare wheel well (does

not apply to Rolls-Royce). - All theft-prone optional equipment (listed on the reverse of the

printed sheet attached to the windshield with 3 stars ***) must be checked without fail for completeness, e.g. BMW 7-Series: (SA 6U9, 460, 4F5, 6FR, 7GZ) “BMW Touch Command” tablet (see Fig. 61, Fig. 62).

- Electric pump for tire repair (SA) Yes/No? - Mobility pack (not provided if run-flat tires and compact spare

wheel are fitted).

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Fig. 61: Printed sheet attached to windshield in

the vehicle

Fig. 62: Optional equipment “BMW Touch

Command”

6.5.2.3 Check for damage

Check for and recording of damage and/or fouling on/in the vehicle.

The following must be checked in/on the vehicle:

- The entire surface of the vehicle on both the outside and the inside must be checked (see Section 6.5.5).

- All the exterior single parts of the vehicle to be checked are described in the “Damage Notification” form.

- The state of charge of the battery must be checked. A damaged or exhaustively discharged battery (see Section 5.1.1) must be reported without fail in TQC or in the damage form.

The checker must check for the following damage (defect classification):

- Scratches are linear, mechanical damage to the paintwork on the surface of varying depth.

- Stone impact is a point form chipping of the paintwork, possibly down to the sheet metal, as the result of an impact. Further damage can be found on glass, plastic and chrome parts.

- Dents are depressions/impressions/warping in the sheet metal or

plastic surface inwards into the component or vehicle body panel.

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- Chips are damage of varying size and depth in the paintwork caused by mechanical force, frequently on door and hood edges, and sills.

- Surface rust is corrosion caused by the diffusion of flying iron particles into the paint surface (frequently caused by the brake blocks of rail wagons).

- Bulges are curvatures on the sheet metal or plastic surface progressing outwards from the component (as a rule not transport damage)

- Etchings are points in the vehicle paintwork through which chemical or biochemical substances destroy the paint surface. The size and appearance can vary markedly.

- Swellings are increases in volume caused by the absorption of liquids,

vapors or gases in the paint film. Discolorations or softening can also occur.

- Paint discolorations are local changes of the pigments or varying expansion in the clear coat finish caused by external influences.

6.5.2.4 Regulations for the check

The check of the surface is performed with the naked eye (or with spectacles). The noted damage is recorded in the TQC system. All the parties involved are automatically informed with the aid of TQC.

- Place of check: Adequate light conditions for detecting damage are essential. In addition, there must be sufficient space for checking around the vehicle.

- Object of check: The part to be checked is in its installed position, the

vehicle must be at ground level.

- Position of check 1: The viewing distance between the eye and the part to be checked is greater than 0.5 m, the viewing height is 1.0 m to 1.8 m above the ground.

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- Auxiliary materials and equipment: The Transport Quality Control (TQC) system. In exceptional cases: The Damage Notification form of the “Vehicle Distribution and VDCs“ department of the BMW Group.

6.5.3 Allocation of damage

The following characteristics are generally transport damage:

- Damage with great force. - Rim damage accompanied by curved scratches in reflecting vehicle.

Movements of the wheel and tire. - Damage under torn/damaged protective film. - Damage under damaged paint surface. - Broken parts. - Broken glass with obvious outside influence. - If damage is already recorded as transport damage in TQC. - Fouling/damage inside the vehicle. - Dents

The following characteristics can point to other parties (generally a plant) having caused the damage:

- Damage in bodywork gaps. - Areas/points on the surface which during transport are not accessible

or can only be accessed with difficulty. - Scratches/chips under undamaged paint surface. - Damage with the same damage pattern, in the same position, with high

frequency (cause could be in the production process), damage (by tools, etc.) which can be caused during assembly operations.

- Cracks in mounted parts. - Damage which is already recorded in TQC. - Wheel damage on the inside if the rim between tire and wheel or in the

vicinity of the wheel bolts In the event of significant, frequent or recurring damage, the service provider must notify the BMW Group “Vehicle Distribution and VDCs” department by submitting comprehensive documentation.

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6.5.4 Damage recording in Transport Quality Control (TQC)

Damage which was detected during the survey must be recorded in the TQC system. Only damaged vehicles are to be recorded in TQC. The damage must be recorded within 24 hours for a daytime delivery and within 48 hours for a nighttime delivery. A TQC instruction manual can be retrieved via the B2B portal of the BMW Group (https://b2b.bmwgroup.net). The damage must be entered in the following screen mask:

Abb. 63: TQC input screen mask

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6.5.5 Damage recording using the form

In exceptional cases detected damage can also be recorded using the form. The damage must be entered on the following form:

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Type______ Color_____ Metallic Solid VIN____________ Cause of damage: Transport Storage Plant Causer: _____________ _______________

Type 24 21 37 20 19 34 32 29 09 06 27 30 26 28 07 31 33 18 16 Length TRS Extent

Type 67 22 25 17 44 45 15 11 40 41 05 03 01 04 02 38 39 08 14 10 42 43 Length TRS Extent

Type: B = Bulge C = Loose paint D = Dent F = Missing part K = Scratch L = Paint defect P = Airless (tire)

S = Other V = Fouling T = Technical fault X = Breakage

Length: A = small (<2.5 cm) B = medium (2.5 to 7.5 cm) C = large (>7.5 cm) TRS: Record defect location according to telephone keypad 1-9, frontal to surface (1=top left)

roof / slide/tilt sunroof in direction of travel (1=front left) Extent: X = small Y = down to priming coat

Z = down to metal W = strongly pronounced 46

Floor assembly

47 Exhaust system

48 Interior

49 Carpets

50 Seats

51 Radio

53 Spare wheel

54 Engine

55 Gearbox

Type Length Extent

Ventil

TRS für Reifen undFelge

5

1

2

346

7

89

1 2 3 4 5 6 7 8 9

TRS

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6.5.6 Using BMW damage codes

The following explanation for composing and using BMW damage codes applies both to the TQC system (see Section 6.5.4) and to damage recording using the form (see Section 6.5.5). Type of defect: B = Bulge

C = Loose paint D = Dent

F = Missing part K = Scratch L = Paint defect

P = Airless (tire) S = Other T = Technical fault

V = Fouling X = Breakage Affected part on the vehicle see figure (Section 6.5.5) Position of defect on the affected part (as per the telephone keypad)

1 2 3

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7 Dimensions and weight of BMW Group vehicles

A list of dimensions and weight of the vehicles of the BMW Group can be retrieved via the B2B portal of the BMW Group (https://b2b.bmwgroup.net).

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Update Service

Brief description of the change / in section

Change Date Department code/ Name

New edition 1.1. July 2002 TV-6, Paul-Andrew Johnson

Part 1: Incorporation rocker switch (battery master switch) Part 3: Update release wagons Part 4: Stowage athwartships on RoRo ships, container sheet Part 8.1.2: “Battery” handling regulations Part 9.1.5: “Assessment of setdown positions“ checklist Part 9.3.1: Update vehicle dimensions Part 9.3.2: Update weights list

1.2. November 2004

TV-6, Paul-Andrew Johnson

New edition 2.1 January 2007


New edition 3.1 October 2008


New edition

- Omission of various appendices.

4.0 July 2012 TV-6, Paul-Andrew Johnson

New edition due to BMW “i” vehicles 5.0 August 2013


New edition (restructuring of the document)

- Introduction of the General Stipulations section.

- Revision of the road, rail, ocean and air transport section.

- Integration of electrified vehicles (BMW i and hybrid).

- Revision of upkeep measures (regulation of vehicle washing).

- Revision of damage/claim adjustment.

- Adaptations to format, navigation within the document.

- Omission of various appendices.

6.0 May 2016 TV-6, Christoph Haussmann / Paul-Andrew Johnson

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Update of the document

- Specification of required safety distances during ship transportation

- Integration of requirements of desiccation bags

- Dimensions and weight of vehicles of the BMW Group added

- Specification of Hail protection nets added.

- Integration of car transporter inspection

- Rolls-Royce specific information added

- Several amendments

6.1 June 2017 TV-6, Christoph Haussmann / Paul-Andrew Johnson

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Keyword Index

A Acid-based wash 40, 69 Adhesive film 30, 32 Approach angle

Ramp angle 44 Approach ramp 49 Audit 27 Automatic transmission 16, 22

B B2B portal 11, 30, 32, 34, 56, 60, 61 Battery chargers 57, 60, 61 Battery charging 29 Battery charging calendar 56, 57, 58, 59, 62 Battery symbol

red 62 red 15, 57

Battery upkeep 29, 56, 61 Blocked transmission 18, 19 BMW authorized repair shop 18 BMW i vehicles 19 BMW Service Mobile 18 Booster battery 15

C Chargers 60, 62 Clear coat finish 26, 40, 69, 78 Compounds 26, 75 Containers 48, 49, 50, 51, 52, 53 Convertible 64

D Damage recording 73 Damage/claim adjustment 2, 73 Disposable pallet 50 Dolly 17, 19, 44 Doubledeck wagons 40 Drive 23 Drive-on angle

Ramp angle 27 Driving readiness 14, 23, 24

E Electric vehicles 19 Environmental influences 29, 32 Environmental protection 27

G Gloves 13

H Handling areas 26 Harbor areas 22, 28 Hazardous goods regulations 54 High-voltage battery 63 High-voltage battery unit 19 HVB 61, 62 Hybrid 24, 26, 58, 61 Hybrid vehicle 21 Hybrid vehicles 14, 19, 20, 21, 23, 25, 31

I i3 23, 31 i8 48 IATA 54 Ignition key 22, 38, 76 Instrument cluster 38 Instrument cluster display

Instrument cluster 56, 62

J Jump leads 15, 20, 21

L Lack of fuel 15 Lashing 35, 36 Lashing eye 47, 48 Lashing straps 33, 34, 35, 36, 38, 39, 47 Lead seals 52 Lighting 26, 28 Lithium ion starter battery

Lithium ion battery 61 Loading against direction of travel 36 Loading in direction of travel 35 Loading platform 19, 21, 39, 40, 42, 43 Loading speed 41

M Major damaging events 74 Maneuvering mode 19, 21 Matt paint 27, 69

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N Navigation fin 31 Negative battery terminal 20, 21

O Optional equipment 63, 73, 77

P Pallet 54

Disposable pallet 50 Pallet, disposable pallet 55 Park 23 Park position 22 Parking brake 19, 24, 25, 26, 47, 50, 55

Handbrake 38, 42, 47, 50, 55 Parking the vehicles 22, 24, 25, 26, 27, 29, 38 Partial protective cover 30 Parts catalog 30, 32 Passage of risk 32, 62, 73 Patent lashings

Lashing eyes 50 Lashing eyes 47, 48, 50

Positive and negative terminals 20 Preparing the trucks 34 Process specification 30, 32, 69 Protection of vehicles 30, 32 Protective cover 30, 32 Protective film 22, 30, 31, 32 Protective system 30, 32

R Rail wagons 40, 78 Ramp angle 33 Recharging cycle 58 Recourse handling 75

S Safety distance in the ship 48 Securing of load 36, 38, 42, 47, 55 Selector lever 19 Selector lever position 23, 24, 25 Snow and ice 14, 15, 34, 40 Space required 28 Spring strut blocker 34

Staging 2, 22, 26, 54 Start assistance 18 Start/Stop button 14, 23, 24, 25 Starter battery 56, 60 State of charge 23, 57, 61, 62, 77 Storage 26, 28, 29, 30, 31 Storage area 29 Storage areas 26, 38 Support point connection 15, 20, 59 Survey 15, 28, 57, 73, 75

T Takeover of vehicles 32, 76 Terminal clip 20, 21 Tire pressure 63 Towing 18, 19, 21 TQC 15, 73, 75, 77, 78, 79, 80, 83 Training courses 11 Transport carrier 32 Transport damage 79 Transport mode 61 Transport Mode 23 Transport position 42, 43 Transport protection 32 Truck loading zones 26

U Underbody wash 49, 65, 69 Unloading zones 28 Unlock button 16 Upkeep measures 22, 27

V VDC 26 VDI Guideline 34 Vehicle storage 2, 26, 29 Vehicle washing 27, 29, 30, 64, 65, 66, 69, 70, 71

W Wagon 40, 41, 42, 69 Water pressure 64, 65, 66 Water quality 64, 65, 66 Water quantity 64 Wheel chocks 33, 34, 35, 36, 38, 39, 40, 42 Work clothing 13 Work gloves 13

BMW Group Doc. no.: DID-27052015- - GEFCO Baltic · BMW Group BMW Group Operations Manual...

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Transcript of BMW Group Doc. no.: DID-27052015- - GEFCO Baltic · BMW Group BMW Group Operations Manual...