1

Free Zone

2

Executive Dashboard

• New customers• Terminated customers• Net growth in

customers• Cumulative number of

customers

Company Growth

• Customer satisfaction• Employee satisfaction• Partner satisfaction

Stakeholder Management

•Time taken to process new customer application

•Time taken for top Commercial & Admin services

•Time taken for emergency maintenance requests

Transaction Efficiency

• Group / community dialogue measures

• 1 to 1 dialogue measures

Customer Intimacy

• Financial ratios• Financial efficiency

Indicators

Financial Ratios & Financial Efficiency

• Occupancy levels (facility leased vs vacant)

• Duration of vacant (lazy) facilities

Asset Efficiency