BMC Remedyforce Modern Service Management for High …...IT run at the speed of business •Social,...
2
Product Features Support the needs of your dynamic business with the robust IT Service Management capabilies available in Remedyforce: Incident & Problem Management: A best pracce approach to the management of incidents, problems, service requests, and tasks. Improve your customer sasfacon levels and resoluon rates while reducing costs. Change Management: Tracks, controls, and reports on the process of IT Change Management, with workflow based on your business requirements. Minimize risk through effecve process enforcement and approval automaon. Configuraon Management: Integrated asset inventory maintains accurate asset informaon in the Remedyforce Configuraon Management Database (CMDB), providing visibility into root cause and impact analysis. Release Management: Management of the processes for planning, scheduling, and controlling the build, test, and deployment of releases and new funconality while protecng the integrity of exisng services. Self-Service & Service Catalog: Intuive portal for customers / employees to resolve their own issues or needs. Users can submit new service requests, search for soluons to common problems in a vast knowledge base or view the status of previously submied incidents. Includes access to self-service via mobile devices. Collaboraon via Chaer & Chat: Collaborate, solve incidents, submit approvals and crowd source informaon via a Chaer post or via a chat session. IT Best Pracces: Out-of-the-box access to industry and ITIL best pracces reduces training, speeds resoluon, and migates risk and compliance / governance. Business Challenge Today’s modern business relies on technology, more than ever before, to gain and maintain a compeve advantage. This reliance on technology has put unprecedented pressure on IT and IT service organizaons to support the ever changing and evolving needs of the business. However, most IT organizaons struggle to support this new level of demand because the technology and processes in place are inflexible and align with business operaons of the past. To stay on pace with the evolving needs of the business, IT service organizaons need modern, flexible, intuive service and support technology that supports the fricon-free flow of informaon among people, teams and departments. The soluon must be fast to deploy, easy to maintain and painless to adapt and integrate. Website: www.vyomlabs.com • Comprehensive IT Service Management and ITIL funconality helps IT run at the speed of business • Social, Mobile and Collaborave capabilies make connecng people and informaon easy • Built from the cloud up on the world’s leading cloud plaorm, salesforce.com, helps you realize value fast and reduces ongoing maintenance • Out-of-the-box integraons to technologies core to your business today including BMC soluons & salesforce.com offerings, as well as 2,500+ salesforce.com AppExchange soluons Product Overview BMC Remedyforce Modern Service Management for High Speed IT [ITSM on Salesforce] Fig: Remedyforce is collaborave, leveraging Chaer to crowd source informaon, answers and resources • Improve business sasfacon by 30% by streamlining processes and expeding request fulfillment • Reduce audit prep me by 96% with out-of-the-box and automated reporng • Realize value and support the business fast with our 60 days value realizaon commitment • Comes with ITSM Implementaon and Services Methodology from Vyom Labs which are commended by Gartner Key Benefits Fig: Remedyforce is intuive, centralizing all revelant work in one easy to navigate console Introducon BMC Remedyforce is built on Salesforce1—the world's most widely used cloud plaorm—to deliver complete IT service management funconality with the secure social, mobile, and collaborave capabilies users expect. The key element in Remedyforce is Personalized self-service that gives users new access to service offerings. Our team specializes in Remedyforce implementaon with Automaon as focus. Vyom AutomaonEdge is aimed at building a strong business case for Automaon in IT. With transparent analysis, ROI calculaons and technical feasibility – our team helps you with automaon of support systems, business applicaons and business needs in Remedyforce. Email: [email protected]
Transcript of BMC Remedyforce Modern Service Management for High …...IT run at the speed of business •Social,...
Product FeaturesSupport the needs of your dynamic business with the robust ITService Management capabilities available in Remedyforce:Incident & Problem Management: A best practice approach tothe management of incidents, problems, service requests, andtasks. Improve your customer satisfaction levels and resolutionrates while reducing costs.Change Management: Tracks, controls, and reports on theprocess of IT Change Management, with workflow based on yourbusiness requirements. Minimize risk through effective processenforcement and approval automation.Configuration Management: Integrated asset inventorymaintains accurate asset information in the RemedyforceConfiguration Management Database (CMDB), providing visibilityinto root cause and impact analysis.Release Management: Management of the processes forplanning, scheduling, and controlling the build, test, anddeployment of releases and new functionality while protectingthe integrity of existing services.Self-Service & Service Catalog: Intuitive portal for customers /employees to resolve their own issues or needs. Users cansubmit new service requests, search for solutions to commonproblems in a vast knowledge base or view the status ofpreviously submitted incidents. Includes access to self-service viamobile devices.Collaboration via Chatter & Chat: Collaborate, solve incidents,submit approvals and crowd source information via a Chatterpost or via a chat session.IT Best Practices: Out-of-the-box access to industry and ITIL bestpractices reduces training, speeds resolution, and mitigates riskand compliance / governance.
Business ChallengeToday’s modern business relies on technology, more than everbefore, to gain and maintain a competitive advantage. Thisreliance on technology has put unprecedented pressure on IT andIT service organizations to support the ever changing andevolving needs of the business. However, most IT organizationsstruggle to support this new level of demand because thetechnology and processes in place are inflexible and align withbusiness operations of the past.To stay on pace with the evolving needs of the business, ITservice organizations need modern, flexible, intuitive service andsupport technology that supports the friction-free flow ofinformation among people, teams and departments. The solutionmust be fast to deploy, easy to maintain and painless to adaptand integrate.
Website: www.vyomlabs.com
• Comprehensive IT Service Management and ITIL functionality helpsIT run at the speed of business
• Social, Mobile and Collaborative capabilities make connectingpeople and information easy
• Built from the cloud up on the world’s leading cloud platform,salesforce.com, helps you realize value fast and reduces ongoingmaintenance
• Out-of-the-box integrations to technologies core to your businesstoday including BMC solutions & salesforce.com offerings, as wellas 2,500+ salesforce.com AppExchange solutions
Product Overview
BMC RemedyforceModern Service Management for High Speed IT
[ITSM on Salesforce]
Fig: Remedyforce is collaborative, leveraging Chatterto crowd source information, answers and resources
• Improve business satisfaction by 30% by streamlining processesand expediting request fulfillment
• Reduce audit prep time by 96% with out-of-the-box and automatedreporting
• Realize value and support the business fast with our 60 days valuerealization commitment
• Comes with ITSM Implementation and Services Methodology from Vyom Labs which are commended by Gartner
Key Benefits
Fig: Remedyforce is intuitive, centralizing all revelantwork in one easy to navigate console
IntroductionBMC Remedyforce is built on Salesforce1—the world's most widely used cloud platform—to deliver complete IT service managementfunctionality with the secure social, mobile, and collaborative capabilities users expect. The key element in Remedyforce is Personalizedself-service that gives users new access to service offerings.Our team specializes in Remedyforce implementation with Automation as focus. Vyom AutomationEdge is aimed at building a strong business case for Automation in IT. With transparent analysis, ROI calculations and technical feasibility – our team helps you with automation of support systems, business applications and business needs in Remedyforce.
Email: [email protected]
Copyright© Vyom Labs 2020. All rights reserved. No part of this document may be reproduced, stored or transmitted in any form without prior written permission of Vyom Labs. Vyom Labs endeavors to ensure that the information in this document is correct and fairly stated, but does not accept liability for any errors or omissions. All other products, company and service names identified herein may be the trademarks or service marks of their respective owners.
Industries We HelpEnergySIs & PartnersTechnology
Logistics Public SectorHealth & PharmaManufacturing
Services We OfferBMCEnterprise ServiceDesk
IT Automation ITIL®, COBIT
IT Operations Remote InfrastructureManagement
Our Add-On Products
MetricEdgeControl-M RestartQuick Start Packs
Cloud BrokerPerformance TestEdgeSSO EdgeArabic Language Pack
SCCM IntegrationEdge
TelecomBFSIHospitality
Key Certifications
ISO 27001International Standards
Certifications
ISO 20000International Standards
Certifications
Website: www.vyomlabs.com
Email: [email protected]
About Vyom Labs
IT Infrastructure and Cloud Management powered by Automation:The unique value we bring in as an organization is blend of• Best of breed IT Management and Automation solutions• Best of breed IT Infrastructure and Cloud Management services powered by Automation• Right size solutions and services for Large, Medium and Small businesses
If you are looking for solution partner or services partner to help you manage your IT, we can bring in unique tools, innovative approaches and years of experience serving customers of various sizes across the world.
Our approach of using expert systems and automation in IT infrastructure and cloud management helps companies save 20 to 40% costs, achieve 3 to 10 times faster response to business, eliminate errors in operations and present value of IT in business terms.
Customer Speak:“Remedyforce is a good product and we are using it for IT and non IT functions. Vyom Labs team is knowledgeable,committed & very quick in their responses.I am impressed with the methodology, speed at which Vyom Labs could setup ITSM solution and build diverseintegrations with various software systems at Cadence .We highly recommend services of Vyom Labs for Remedyforce projects!”
Elite PartnerElite PartnerElite PartnerElite Partner
BMC Consulting Partner
BMC R&D Service Provider BMC ESM Elite Partner
BMC Education Partner
USA
UAE
India
Office Locations
Key Partnerships
Vyom Labs has been mentioned in 5 Gartner Researches
research numbers: G00251821G00258032G00258355G00263439G00263503
R
Sanjay Nanda, Director
Website: www.vyomlabs.com
Email: [email protected]
www.vyomlabs.com | [email protected] USA | Germany | UAE | Singapore | India
