Bm Unit 2.3 Communication
Transcript of Bm Unit 2.3 Communication
1. Think about it…• An Irish poet, by the name of William Butler Yeats (1865-1939), once said “ Think like a wise man but communicate in the language of the people.”• What did Yeats mean by this?• Why is
communication so important?
• What will make you an excellent communicator?
• …
2. Focus Questions 1. What is communication? 2. How many ways do we communicate? 3. Why is it important to communicate? 4. Evaluate which methods of
communication are preferred over others and why?
…
3. An overview… So why is communication as a manager important?
Because a lot of your time will be spent communicating. The purpose of communication is to:
Instruct Clarify Interpret Notify
WarnReceive feedbac
kTo
inform…
4a. Methods of Communication:
Oral / Verbal communication: Involves parties talking and listening to one another. I know a lot of you may think this common sense, but
you would be surprised how many people do NOT know how to listen.
AdvantagesDetailed questions can
be asked.
No delay in answering questions.
No cost involved.A good way to judge an
employee’s ability to communicate: interviews
and presentations.Facial reactions and body language can be seen and
judged.
DisadvantagesInformation may not be truthful.
No permanent record of the conversation.
Confidential messages difficult to verbally
communicate.Meetings and interviews
can be time consuming. …
List examples of
verbal communicati
on.
4b. Methods of Communication:
Non-verbal Communication: What is it?
Basically, all forms of communication which are not oral. Includes all written and visual communication methods and
the use of information and technology. …
Forms of written
communication
(pp.231-234)
Letters
Memorandum
Reports
NoticesExecutiveSummari
es
Abstracts
Research proposals
You need to
understand the format
and usage of
each
4d. Methods of Communication:
• Visual Communication:• Napoleon once said, “A
picture paints a thousand words.”
• Images speak louder than words.
• Visual aids can enhance communication.
…
How can visual
communication be
beneficial?
Understood easily
Communicate
Ideasquickly
CheaperCater to
a Visual learner
Have a longer lasting impact
4f. Different Images for Different Purposes
Bar Chart
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Pie Chart: Sales
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5. Other Examples of Visual Communication: Photographs, symbols, tables, maps,
sketches, and diagrams. Other forms include sign language and
body language. A major disadvantage of all forms of
communication is that of storage space. Homework:
Do Question 2.3.1 on page 235.
UNIT 2.3 COMMUNICATIONLESSON 2: FORMAL AND INFORMAL COMMUNICATION CHANNELSPAGES 235-240,243-245.
IB Business and Management
1. Focus Questions 1. What are some channels of
communication? 2. Explain informal and formal
communication. 3. What are some factors influencing the
choice of communication method? 4. Discuss some barriers to effective
communication. 5. Analyze the consequences of poor
communication. 6. What is channel of communication?
Refers to the methods of communication. Can you think of some examples?
…
2a. Informal Communication Refers to all unofficial channels of communication.
Have you ever heard the expression “through the grapevine”, well one form of this is gossip.
Many managers view gossip as a hindrance to efficiency and productivity in the workplace.
Some view informal communication as beneficial: Fosters a sense of belonging. Foster a sense of security and mutual support. Pooling of ideas can help generate solutions.
2b. Formal Communication Refers to all official channels of communication.
Written communication methods tend to relate to formal channels of communication.
…
2c. Information and Communication Technology
ITC used to aid communication such as: …
Electronic Mail (Email)
Facsimile (Fax)
Video-conferencing
Telephones and Mobile phones
3. Factors Influencing the Choice of Communication Method:
POSSESS
LUC
Personalpreference
s
Organizational
structure
SecurityIssues and
concerns
SkillsAnd
training
EaseOf
use
SizeOf
business
Storageissues
Location
Urgency
Cost
…
4. Barriers to Effective Communication:•High costs.•Technological
breakdown.•Language.•Accents.
* Jargon.* Attitude.* Geographical location.* Internal politics.
* Poor presentation skills.* Chinese whispers.* Physiological barriers.
Consequences of poor
communication
Lowers morale,
confidence and sense of
direction.
Errors and reworking will
rise.
Loss of competitivene
ss.
Lack of control
• To solve these communication problems, you as the manager, mustLook at the causes of the breakdown. • You may have to consider delayering. END