denise lee yohn december, 2012 1

There are about several blogs I make a point to read regularly. Here are

some of my favorite posts from 2012.

denise lee yohn december, 2012 2

Becky Lang, writing on the Zeus Jones Blog http://www.zeusjones.com/blog/2012/politeness-theory-and-the-millennial-style-of-customer-service

denise lee yohn december, 2012 3

Steve McKee, writing in Bloomberg Businessweek http://www.businessweek.com/articles/2012-05-10/integrated-marketing-if-you-knew-it-youd-do-it

denise lee yohn december, 2012 4

Maz Iqbal, writing on The Customer Blog http://thecustomerblog.co.uk/2012/10/20/what-does-it-take-to-be-a-leader-and-for-leadership-to-show-up-part-iii/

denise lee yohn december, 2012 5

Noah Brier http://www.noahbrier.com/archives/2012/05/the-safety-of-brands/

denise lee yohn december, 2012 6

Tom Fishburne http://tomfishburne.com/2012/09/location-marketing.html

denise lee yohn december, 2012 7

Jason Fried, writing on Signal + Noise http://37signals.com/svn/posts/3318-pruning-making-room-for-something-new

denise lee yohn december, 2012 8

Shawn Parr, writing on the Bulldog Drummond Blog http://bulldogdrummond.com/blog/1691

denise lee yohn december, 2012 9

Rosabeth Moss Kanter writing on HBR Blog Network http://blogs.hbr.org/kanter/2012/09/ten-reasons-people-resist-chang.html

denise lee yohn december, 2012 10

Annette Franz Gleneicki, writing on CX Journey http://cxjourney.blogspot.com/2012_07_01_archive.html

denise lee yohn december, 2012 11

Steve Portigal, writing on All This Chittah Chattah http://www.portigal.com/blog/act-now-pay-later-here-come-the-offsets

denise lee yohn december, 2012 12

John Moore, writing on Brand Autopsy http://www.brandautopsy.com/2012/07/operational

denise lee yohn december, 2012 13

Peter Romeo, writing on Restaurant Reality Check http://restaurantnewsandviews.blogspot.com/2012/02/concept-restaurants-of-future.html

denise lee yohn december, 2012 14

Les McKeown, writing on The Synergist at Inc.com http://links.visibli.com/f65fc8278f2fda32/?web=4bc1dc&dst=http%3A//bit.ly/RgkQ6o

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Tom Asacker, writing on A Clear Eye http://www.acleareye.com/sandbox_wisdom/2012/11/if-you-want-people-to-think-youre-funny-dont-tell-them-youre-funny-tell-them-a-joke-youve-probably-hear.html

denise lee yohn december, 2012 16

C. B. Whittemore, writing on Simple Marketing Now http://simplemarketingnow.com/content-talks-business-blog/bid/128151/Remarkable-

Customer-Experience-Pike-Place-Fish-Market-Style

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Tony Schwartz, writing on HBR Blog Network http://blogs.hbr.org/schwartz/2012/06/the-art-of-letting-go.html

denise lee yohn december, 2012 18

Roger Dooley, writing on Brainy Science at Forbes.com http://www.forbes.com/sites/rogerdooley/2012/10/04/market-research/

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