Blended Learning: Finding the Right Mix Work Expectations Profile Explores the “psychological...

Blended Learning: Finding the Right Mix

Work Expectations ProfileWork Expectations Profile Explores the “psychological contract” of

needs and expectations between employees and employers


Work Expectations ProfileWork Expectations Profile

Provides a framework to help employees and managers understand and discuss these needs and expectations

Explores the “psychological contract” of need and expectations between employees and employers


Basic InsightsBasic Insights Personal Insight into Work Attitudes and

Preferences


Basic InsightsBasic Insights

Understanding of Current Work Satisfaction

Personal Insight into Work Attitudes and Preferences



Managers and Supervisors Understand the Expectations of their Employees





A Common Language to Understand and Discuss Work Expectations






Address Unmet Work Expectations

A Common Language to Understand and Discuss Work Expectations






Additional response section measures extent to which expectations are met

Gap Analysis gives participants an at-a-glance understanding of where to focus development efforts

Group Report provides valuable information for group members, facilitators, and organizations

What’s New in the Work Expectations Profile on EPIC?


Work Expectations ProfileWork Expectations ProfileModel

The profile measures 10 areas of work expectations along with the degree to which each of these expectations is met

Autonomy

Balance

Career Growth

Diversity

Environment

Expression

Recognition

Stability

Structure

Teamwork


Work ExpectationsWork Expectations

AutonomyNeeds Authority to make decisions Input on personal and

organizational goals Opportunity to improve skills

Goals Independence Personal development New accomplishments Impact on workplace



BalanceNeeds Colleagues’ understanding of

personal/professional commitments

Ability to pursue goals at work and at home

Goals Work-life balance Support from colleagues

and supervisors



Career GrowthNeeds Opportunities to develop skills Tangible achievements Strategic plan for career

advancement

Goals Increased status and authority Opportunities for leadership Progress toward career

objectives



Diversity

Needs Organizational commitment

to diversity Co-workers with a variety of

perspectives and backgrounds

Consideration of everyone’s ideas

Goals Respectful debate about

differences Supportive environment



EnvironmentNeeds Physical and social comfort at

work Friendly co-workers Personalized workspace Easy access to equipment

and resources

Goals Respect and support from

colleagues Enjoyable work environment Personal well-being



ExpressionNeeds Opportunities to be creative Freedom to express ideas,

opinions, and feelings Connection between work and

personal beliefs

Goals Workplace that supports new

ideas Work that reflects personal

identity Authenticity



RecognitionNeeds Acknowledgement and praise Understanding of personal

contribution to organization Opportunities for

accomplishment

Goals Appreciation from colleagues Valuable work assignments Increased status



StabilityNeeds Consistent policies and

procedures Clear performance standards Strategic plan Support through transitions

and change

Goals Job security Trusting relationship with

supervisor Unchanged work environment



Needs Instructions, direction, and guidance Pertinent information Access to resources Understanding of others’ expectations

Goals Organized workplace Strategic plan Methodical work approach

Structure



TeamworkNeeds Openness to everyone’s ideas Opportunities to contribute Willingness to share knowledge

and information

Goals Collaborative work environment Cooperative spirit among

colleagues Commitment to everyone’s

success


Work Expectations ProfileWork Expectations ProfileResponse formSection 1: 61 items measuring the 10 areas of work

expectations



Response form

Section 2 Rates how

much expectations are being met in each of the 10 areas


Work Expectations ProfileWork Expectations ProfileResponse formSection 2 Rates how much expectations are

being met in the 10 areas


Importance GraphImportance Graph

This Graph shows how the respondent rated the importance of each expectation.


Career Growth and Recognition both have high importance to the respondent.

Work Expectations GraphWork Expectations Graph


Diversity and Environment both have low importance to the respondent.

Career Growth and Recognition both have high importance to the respondent.

Work Expectations GraphWork Expectations Graph


Met and Unmet ExpectationsMet and Unmet Expectations

How Much Your Expectations Are Met indicates the degree to which each work expectation is currently being met.


Gap AnalysisGap Analysis

The Work Expectations Gap Analysis compares how the respondent rated the importance of each Work Expectations category to the extent to which it is currently being met.


Gap AnalysisGap Analysis

The Work Expectations Gap Analysis compares how the respondent rated the importance of each Work Expectations category to the extent to which it is currently being met.

Focus is on categories that need the most attention from the respondent.


Work Expectations FeedbackWork Expectations FeedbackPersonalized feedback about each Work Expectation category.


Work Expectations FeedbackWork Expectations Feedback

Personalized feedback about each Work Expectation category.

The respondent can further customize their feedback by selecting statements that apply to them.


Work Expectations FeedbackWork Expectations FeedbackPersonalized feedback about each Work Expectation category.




The respondent can then reflect on the information and use it to complete the Expectations Workspace on the next page.

Personalized feedback about each Work Expectation category.




The Act section allows the respondent to consider the various actions available while planning next steps.


Work Expectations FeedbackWork Expectations FeedbackThe Act section allows the respondent to consider the various actions available while planning next steps.


Action PlanAction Plan

Highlights the respondent’s most important expectations

Action Plan


Action PlanAction Plan

Presents a concrete process for managing them

Action Plan


Group ReportGroup Report

The Work Expectations Profile Group Report can be used to help pinpoint the likely sources of dissatisfaction in the group.



The Group Gap Analysis table displays information about the expectations of this group.




The length of the bars indicates the percentage of respondents in the group who had high scores on each scale.




The length of the bars indicates the percentag of respondents in the group who had high scores on each scale.




The length of the bars indicates the percentage of respondents in the group who had high scores on each scale.

The category names in bold represent expectations that are unmet for the majority of the group.



Each Work Expectation category has item specific group level information that includes: Percentage of the

group’s responses at each rating level



Percentage of the group’s responses at each rating level

Mean score for the group on each item

Each Work Expectation category has item specific group level information that includes:



Group mean for importance of each category

Percentage of the group’s responses at each rating level

Mean score for the group on each item

Each Work Expectation category has item specific group level information that includes:

Blended Learning: Finding the Right Mix Work Expectations Profile Explores the “psychological...

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