Black Box Corporation NASDAQ:BBOX pages...Unified Communications is the integration of...
Transcript of Black Box Corporation NASDAQ:BBOX pages...Unified Communications is the integration of...
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Black Box CorporationNASDAQ:BBOX
Investor and Financial Analyst DayDecember 10, 2010
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Welcome
Gary DoyleDirector of Investor Relations
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Agenda
10:00 Introduction Gary Doyle Director of Investor Relations
10:05 Welcome and Strategic Overview
Terry Blakemore President and CEO
10:35 Changes, Challenges and Opportunities
Ken Davis Vice President and Executive Officer
10:55 Enterprise Market Overview
Julie Lyda Vice President
11:15 Federal Market Overview Jeff Murray Sr. Vice President & GMFederal Division
11:35 Financial and Operational Overview
Mike McAndrew Executive Vice President, Chief Financial Officer and Executive Officer
12:00 Q&A Terry Blakemore
Mike McAndrew
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Black Box Network Services
• Forward-Looking Statements - Any forward-looking statements contained in this presentation are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995 and speak only as of the date of this presentation. You can identify these forward-looking statements by the fact that they use words such as "should," "anticipate," "estimate," "approximate," "expect," "target," "may," "will," "project," "intend," "plan," "believe" and other words of similar meaning and expression in connection with any discussion of future operating or financial performance. Forward-looking statements are inherently subject to a variety of risks and uncertainties that could cause actual results to differ materially from those projected. Risk factors are included in our Annual Report on Form 10-K for the fiscal year ended March 31, 2010 and our other filings with the Securities and Exchange Commission (the “SEC”). We can give no assurance that any goal, plan or target set forth in forward-looking statements can be achieved and readers are cautioned not to place undue reliance on such statements, which speak only as of the date made. We undertake no obligation to release publicly any revisions to forward-looking statements as a result of future events or developments.
• GAAP Reconciliation -This presentation also includes, as a supplement to United States Generally Accepted Accounting Principles (“GAAP”), certain non-GAAP financial measures. These non-GAAP financial measures exclude the impact of certain items and, therefore, have not been calculated in accordance with GAAP. Pursuant to the requirements of the SEC’s Regulation G, we provide in our SEC filings additional information regarding these non-GAAP financial measures, including a reconciliation of them to their most comparable GAAP financial measures, management’s explanations regarding the use and usefulness of non-GAAP financial measures and the limitations associated with the use of non-GAAP financial measures. The Company's non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP financial measurements, and should be read only in conjunction with the Company's consolidated financial statements prepared in accordance with GAAP.
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Strategic OverviewTerry Blakemore
President & Chief Executive Officer
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Company Highlights
Financially Strong and Stable• Public company (NASDAQ: BBOX) since 1994• $1 billion in annual revenue• Consistent operating margins• Positive cash flow for 34 consecutive years
At Black Box, we provide service and solutions to help our clients to fully optimize their communications investments.
A Robust Company• 194 offices worldwide• 4,500 team members• 175,000+ clients• Servicing over 85 of Fortune 100
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Integrated, Customer-Focused Offering
Data
Hotline
Voice CommunicationsSystem Integrator
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Communications System Integrator
• Comprehensive portfolio
• Vendor independent
• Cross-platform expertise
•• 7 network operations centers7 network operations centers
•• 5,000,000 communications ports
• Field support (deployable resources)Field support (deployable resources)
• 118,000 products
• Project management
• 3,000+ engineers
• Consulting / engineering expertise
• Complex opportunities
• Strong relationships
Assess & Plan
Design
Source,Implement &
Secure
Operate &Maintain
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Worldwide Market Size
Commercial Market $60B
Federal Market 40B
Total Worldwide Market $100B
Communications and networking products and services
Source: Various industry analyst reports.
BBOX Share
1%
Our market is large and growing.
Market Growth
3 – 4%
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Revenue Growth
Black Box has a plan for consistent revenue growth.
Annual opportunity
Market Growth3 – 4%
Market Share Gain2 – 3%
Mergers and Acquisitions
2 – 4%
Organic Growth6 – 7 %
Total GrowthOpportunity
9 – 10 %
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Key Differentiators
• Multiple systems requiring cross-platform support
• Broad portfolio of interoperable product and service expertise
Customer Challenge BBOX Solution
• Geographically disperse locations • 194 offices worldwide, 7 Network Operations Centers
• Consistent quality of partner service
• Organic resources with technical certifications
Our differentiators will enable us to take market s hare.
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Mergers and Acquisitions
• Deepen Capabilities– Partner expertise– Technical certification– Management talent
• Expand Geographic Footprint– North America– Europe
• Strengthen Client Base– Penetration of existing clients– New client opportunities
M&A creates the
greatest opportunity
for long-term return
on investment.
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High Quality Earnings
• Well diversified revenue
• Flexible cost structure
• High gross margin
• Consistent operating margins
• Strong cash flow
Disciplined financial management through downturn h as put us in a strong position as clients begin to invest in their communications inf rastructure.
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Our Team
Our team is strong, experienced and ready for the c hanges, challenges and opportunities ahead.
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Key Messages
• Black Box is a Communication Systems Integrator
• We have a unique competitive position
• We generate high quality earnings
• We have a plan for profitable growth
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Changes, Challenges and Opportunities
Ken DavisVice President & Executive Officer
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Black Box’s Opportunity
Change Migration from legacy to new systems will occur slowly.
Black Box is the Communications System Integrator of choice.
Opportunity
Challenge Multiple communications technologies will be introduced and will need to be integrated.
Black Box is well positioned to guide its customers through this transformation.
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Transformation
Voice, Video and Data Communications are Evolving Rapidly
Dedicated Hardware
In My Data Center
Wired / At my Desk
Data Network / Voice Network
Communications in Silos
Virtualization
Hosted / In the Cloud
Wireless / Mobility (anywhere, anytime)
Converged Network (data, voice & video)
Unified Communications
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What is UC?
Unified Communications is the integration of communications services:
What we are seeing from our clients:
• Implement UC over time• Integrate best-of-breed technologies• Operate and maintain hybrid environments
This reality makes the Communications System Integrator important!
Voice over IP (enabling technology)
IP Telephony
Email Integration / Unified Messaging
Call Switching
Video Conferencing
Instant Messaging (chat)
Presence (availability, location)
Speech Recognition
Voicemail
PBX / TDM
Traditional Telephony
Call Control (call routing, etc.)
Fax
Computer / Telephony Integration
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Growth in the Overall Telephony MarketEnterprise Telephony Equipment Seat Line Shipments, North America
Source: Gartner, Forecast: Enterprise Telephony Equipment, Worldwide, 2005-2014, 4Q10 Update, November, 2010, Megan Fernandez
2010– 2014 CAGR is projected at 2.9%
Black Box Customer Base byCommunications System Type
PBX / TDM (legacy systems)
IP
PBX / TDM 75%
IP 25%
Source: Black Box customer survey, November, 2010
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Market Needs
Market Needs
Cross-manufacturer support
Technology specializations
Challenges become market drivers and market needs
The market is moving to IP and UC, but interoperability among many manufacturers is the issue. The communications
system integrator becomes more important!
Market Challenges
Multiple manufacturers
Interoperability
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Communications ChallengesHybrid Communications
Voicemail / Email / Unified Messaging
Call Processing / Call Control
Voice, Video and Data Networking
IP Telephony
Smart Phones
Best-of-Breed Technologies
Computer / Telephony Applications
Integration Challenges
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Communications Integration
Unified Communications
Network Infrastructure Carriers
Traditional System Integrators
Black Box is positioned to ensure communications interoperability
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• Enterprise communications is a dynamic, ever-changing market
• Clients will adopt best-of-breed solutions in their total or hybrid communications environment
• The role of the communications system integrator will be critical to the success of building and maintaining enterprise communications
Key Messages
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Q&A
Ken DavisVice President & Executive Officer
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Enterprise Market & Client Strategy
Julie LydaVice President
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Market Drivers for Communications Spending
» Economic Environment
» Macro Trends and Technology Advancements
» Technology Adoption
“With revenue growth weak, firms are under intense pressure to improve margins. Technological advances make investment in improved technology imperative.”
- Standard & Poor’s, U.S. Economic Forecast, Septemb er 2010
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Black Box ClientsRevenues by IndustryRevenues by size of client
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Black Box Differentiators
Consultative Solutions Technical ExpertiseExperience• 34 years of proven results• Diverse and long-term customer
base• Financial strength and stability
• Broad portfolio of cross-platform
product and service expertise
• 3,000+ certified technical personnel (organic resources) available across a broad geographic footprint
• Centers of Excellence
Black Box’s consultative solutions, experience and technical expertise enable us to fill gaps in the operational and strategic communications needs of our customers.
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» Web-enabled trouble ticket initiation and tracking with customer system integration
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Black Box’s NOCs
» 7 Network Operations Centers » 5+ million ports supported /
34,000+ calls per month» Over 99% of trouble calls
resolved without manufacturer assistance
» Over 72% of issues resolved remotely
Operational strength derived from our Centers of Excellence
Black Box’s organic resources greatly enhance its s ervice capabilities.
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» Local & Regional Smaller VARs focused on VARs geographic areas (generally
centric to a single solution set)
» Technology Partners Direct sales on large & Vendors enterprise opportunities
» System Integrators Provide end-to-end IT support
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Competitive Landscape
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An Objective Viewpoint from GartnerMagic Quadrant for Communications Outsourcing and
Professional Services
» Examination of 16 vendors of IT services for business
communications systems in North America
» Minimum Inclusion Criteria» >$200M in COPS revenue
» Industry diversification
» Sole-source provider capabilities
» Significant non-maintenance service revenue
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The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Note: This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available from Black Box.
*Gartner, Inc. Magic Quadrant for Communications Outsourcing and Professional Services North America, Eric Goodness, June 30, 2010
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Gartner’s COPS Magic Quadrant
Magic Quadrant for Communications Outsourcing and Professional Services*
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Client Acquisition and Growth Strategies
» National / Global Sales and Account Management Team
Black Box delivers unique global capabilities to enterprise clients
» System Integrators Support Account Team
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• 10 year client relationship with revenue growth - $1.5M - $40.0M+• Internal Support Services
• 140 on-site personnel• Remote monitoring and Voice system administration and
maintenance• Supporting 15 + HP Clients
» Wells Fargo, Bank of America, Proctor & Gamble, etc.• Voice System Services – remote monitoring and maintenance
• Multiple technology rollouts• Engagement has grown organically and through acquisition
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Customer Snapshot - Hewlett-Packard
Black Box delivers communications services for HP corporation and HP’s customers.
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Key Messages
• Black Box’s broad portfolio of communication products and services is valued by Enterprise and System Integrator clients
• Enterprise client growth is key to Black Box’s organic growth
• Black Box’s strategy and performance will result in continued growth and acquisition of Enterprise and System Integrator clients
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Q&AJulie Lyda
Vice President
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Federal MarketJeff Murray
Sr. Vice President & GMBlack Box Network Services – Federal Division
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Addressable Market
President’s GFY2011 Budget
» Focus on Healthcare + National Defense + Clean Energy + Jobs» $21B cut in Discretionary Spending (100 large programs cut)
• All Contractor Spending $720B
• IT Market $78B ($79/2012; $79/2013) 1% CAGR» New Programs $4B» Telecom $16B» C4ISR for Southwest Asia Combat Operations $2B» Operations and Maintenance Services $106B» White Collar Services $233B
Total Black Box Federal Addressable Market $40B
Source: FedSource Analysis of GFY 2011 President’s Budget Addressable Market is Estimate based on expected spending on 10,325 Projects in Budget
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Budget and Deficit Reduction
Key Deficit Reduction Initiatives Will Drive Opportunity and Growth for Black Box
» Data Center Consolidation
» Regionalization of Telecom Services
» Addition of Commercial Activities from Military Personnel
» Reduction of Travel
» Reduction of Base Support Costs
» Base Realignment & Closure (BRAC) and Joint Basing Activities
Infrastructure Solutions and Services are an Integr al Part of the Plan to Help Make Government More Efficient
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Contract Access
IMODLTLCS
NETCENTSTACSWACCA
SWA BPATETON
FAA Cable LoopGSA Connections
DOESSA
Part 70 ScheduleDHS BPA
ENCORE IITreasury BPA
Access To Funding
FY2010 total funding >$20B IT & Telecom
Compete for and secure
contracts
Opportunity Management
Secure Funding
Execute Contract
Define a NeedDevelop RequirementsEducate CustomerInnovationFind a Bill PayerAcquisition Strategy
Procurement ProcessProposal ProcessNegotiationContract Award
Goal is to be one of Top 3 Companies that Governmen t believes can perform the work needed to meet mission objectives
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A Deliverable Mission Approach
Assess & Plan
Design
Source,Implement &
Secure
Operate &Maintain
» Consulting» Architecture» Planning» Analysis
» Engineering» Interoperability» Technology choices» Command & control
» Sourcing» Resource assignment» Project management» Quality control
» 24x7 support» Monitoring» Performance metrics» Operations management
A Proven Lifecycle Methodology
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Sample List of Customer Agencies
Innovative Solutions for Global Customers
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Competitive Positioning
• Right Size for Government » Large enough to handle large requirements (Low Risk)» Small enough that their business is meaningful to our company (Responsiveness)
• Diverse Partnerships (Innovative Solutions)
• Agility in a Large Business Form Factor (BBOX Model)
• Low Overhead Structure (Competitive pricing)
• Focus on Telecom and Networks (Best Practices)
• Global Organic Resources (Low Risk & Improved Quality)
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UC = Complex Solutions: Fort Bragg
Fort Bragg Infrastructure Modernization - Funded IMOD Contract Value = $93M
By the Numbers
70,000 voice users 110,000 network users1,700 classified users2,200 buildings300 miles of OSP fiber19 DWDM Nodes32 SONET Nodes5 new communications facilities
Ideal End State
• Universal email address• Universal file storage• One telephone number• Standard collaboration tool set
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Key Messages
• Government spending and deficit reduction create opportunity for Black Box to apply innovative solutions to complex operational problems.
• Proven Processes to Secure and Execute Business enable Black Box to continue to be successful in the Federal Market.
• As Government consolidates operationally for efficiency, companies that can deliver services across a broad portfolio will succeed.
Positioned as a Communications Systems Integrator f or Long Term Growth
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Q&A
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Jeff Murray Sr. Vice President & GM
Black Box Network Services – Federal Division
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Financial and Operational Overview
Mike McAndrewExecutive Vice President, Chief Financial Officer
and Executive Officer
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Black Box Operational Excellence
Operational Excellence Drives Strong Execution Capabilities
» Branch Philosophy– Worldwide services delivered on a local basis– Distributed decision making– Bias towards action– Ownership and accountability at the source– Full integration of acquisitions
» Shared Services (Centers of Excellence)– Centers of Excellence where technical expertise is concentrated and nurtured– Shared Services include design, engineering, technical support and sales support – AVST, Cisco, CommScope, Foundry, NEC, Nortel, ShoreTel, Siemens and other technology
partners
» Customer Satisfaction / Quality Control– ISO 9001:2000 Quality Assurance Global Certification since 1994– 99% customer satisfaction based on customer surveys– 92% repeat business– Strong DSOs
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Structured to Execute
Chief Executive Officer
RegionalStructure
National / GlobalSales
Shared Services
BranchManager
Finance/Administration
Sales&
Marketing
Operations(PM & Deployment)
AccountManagerIndirect
AccountManager
DirectNOCs
Design /Engineering
Product Management
• Contract Negotiation
• Product Evaluation
• Subcontractor Certification
• Sales Training & Support
• Technology Training
• Marketing
• Manufacturer Coordination
ProductManager
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Business Framework
4 Key Measurements
• Operating Margin Percentage
• Operating Margin Dollar Growth
• DSO’s
• Revenue Growth
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Growth and Profitability
$210
$220
$230
$240
$250
$260
$270
$280
Q109 Q209 Q310 Q409 Q110 Q210 Q310 Q410 Q111 Q211 Q311 Q411
Rev
enue
s (M
)
Gui
danc
e
Gui
danc
e
FY08 Long-termOrganic Growth Rates FY Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 3Q Guidance TargetData 7% 2% -15% -22% -27% -19% -27% -13% -6% 5% 23%Voice -4% -1% -2% 0% -3% -16% -16% 2% 2% 16% 21%Hotline 6% -1% -5% -13% -24% -24% -20% -10% 0% 9% 2%Consolidated 0% -1% -5% -7% -13% -18% -19% -3% 0% 12% 18% 4% 6% - 7%
OrganicProfitability (M)Revenues 1,017$ 243$ 254$ 262$ 241$ 235$ 232$ 254$ 240$ 264$ 273$ $260 - 265Adjusted Operating Income* 89$ 22$ 28$ 27$ 25$ 22$ 22$ 24$ 23$ 26$ 27$
Adjusted Operaing Margin* 10.3% 9.1% 11.1% 10.3% 10.5% 9.4% 9.7% 9.4% 9.5% 9.9% 9.7% 9.5% - 10.0% 11%
FY09 FY10 FY11
* Reconciliation to GAAP numbers can be found on our Website at www.blackbox.com
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Balance Sheet and Cash Flow
$0
$5
$10
$15
$20
$25
$30
Q109 Q209 Q309 Q409 Q110 Q210 Q310 Q411 Q111 Q211
Free
Cas
h Fl
ow (M
)
FY08FY Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2
DSO 55 54 50 54 53 52 51 52 51 47 48 Inventory Turns 7.1 7.1 8.0 8.6 8.5 8.5 8.4 9.3 8.8 9.5 10.1
Working Capital (M) 134$ 137$ 127$ 126$ 130$ 136$ 127$ 141$ 127$ 138$ 160$ Debt (M) 197$ 192$ 211$ 246$ 251$ 239$ 224$ 237$ 212$ 211$ 208$
Cash Flow from Ops 82$ 12$ 26$ 13$ 20$ 16$ 14$ 12$ 20$ 1$ 7$ Free Cash Flow* 81$ 12$ 26$ 11$ 19$ 16$ 14$ 11$ 18$ 1$ 7$
FY09 FY10 FY11
* Reconciliation to GAAP numbers can be found on our Website at www.blackbox.com
0
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Deployment of Capital
Value to shareholders
Accretive Strategic long-term
value
Dividend
Debt repayment
Share repurchase
Mergers and acquisitions
Yes No
Yes
Yes Yes
Yes
Yes
Yes Yes
No
No
No
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TransformationPhase 1: Expansion of Hotline
Phase 2: Expansion of On-Site Services
Phase 3: Operational Focus
Phase 4: Expansion of Communications Services
Execution of Strategy to create a world-class communication system integrator
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Investment Thesis
• Leadership position in a robust growing market
• Unique offering and defensible competitive position
• Capital structure to enable accelerated growth
• Financial model with expanding earnings power
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Q&A
Mike McAndrewExecutive Vice President, Chief Financial Officer
and Executive Officer
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Black Box CorporationNASDAQ:BBOX
Investor and Financial Analyst DayDecember 10, 2010