BL600 Fall 2018 - BLPT MBA Program · Assignment #1 – Negotiation outcome Weight: 5% of your...

MBA BL600 – 1

Fall 2018

MBA BL600 Leadership Fundamentals

Fall 2018 Course Outline

DeGroote School of Business, McMaster University

COURSE OBJECTIVE

This course provides participants with an opportunity to engage in learning experiences and reflection

exercises designed to increase leadership effectiveness in both professional and personal contexts. The

process will begin by helping students establish baseline assessments of their existing leadership

strengths and styles, while highlighting opportunities for development, including through coaching

feedback. As part of the process, students will develop an increased understanding of established

leadership literature and models of effectiveness for leading self, others, teams and organizations.

Numerous opportunities for applying these models will expose students to different leadership

situations requiring different responses. Key outcomes will include the creation of structured

leadership development and learning journeys that will evolve throughout the course and MBA, in turn

becoming a key component to the Program Synthesis and Future Planning course in the final semester.

As part of this process, students will become critical thinkers and consumers of related literature and

models with an increased ability to distinguish between what is empirically known about leadership

development from popular fads and myths that can undermine personal effectiveness.

INSTRUCTOR AND CONTACT INFORMATION

Dr. Eva Klein

Professor

Dept. of Psychiatry and

Behavioural Neurosciences

Dr. Haniyeh Yousofpour

Professor

DeGroote School of Business

[email protected]

Amy Pachai

Educational Developer

DeGroote School of Business

[email protected]

[email protected]

COURSE ELEMENTS

Credit Value: 3 Leadership: Yes IT skills: Yes Global view: Yes

Avenue: Yes Ethics: No Numeracy: Yes Written skills: Yes

Participation: Yes Innovation: Yes Group work: Yes Oral skills: Yes

Evidence-based: Yes Experiential: Yes Final Exam: No Guest speaker(s): Yes

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www.degroote.mcmaster.ca

LEARNING OUTCOMES

Upon completion of this course, students will be able to complete the following key tasks:

Be familiar with leadership theories and models

Have a better understanding of their own leadership style and effectiveness

Assess and strengthen leadership, management and teamwork skills

Engage in integrative negotiation and conflict resolution

Influence others with whom they work

Effectively coach others and lead them to lead themselves

Manage and lead change more effectively

Articulate their own personal vision and developmental leadership plan

REQUIRED COURSE MATERIALS AND READINGS

Avenue registration for course content, readings and case materials

http://avenue.mcmaster.ca

Custom Courseware: MBA BL600

Follow this link to access the course materials: https://hbsp.harvard.edu/import/555210

You must create an account to gain full access to the coursepack

OPTIONAL COURSE MATERIALS AND READINGS

Harvard Business Review’s 10 Must Reads on Leadership

Marshall Goldsmith and Laurence Lyons. Coaching for Leadership: The Practice of

Leadership Coaching from the World’s Greatest Coaches. Pfeiffer.

Jay Conger & Ronald Riggio (2006). The Practice of Leadership: Developing the Next

Generation of Leaders. Jossey-Bass.

James MacGregor Burns (1978). Leadership. New York: HarperCollins.

Bennis, Goleman & Toole (2008). Transparency: How Leaders Create a Culture of Candor.

Jossey-Bass.

Douglas Stone & Sheila Heen (2014). Thanks for the Feedback: The Science and Art of

Receiving Feedback Well. Penguin Random House

John Oetzel and Stella Ting-Toomey (2003). Face Concerns in interpersonal conflict: A

cross-cultural emperical test of the face negotiation theory. Communication Research.

Groysberg, B. & Slind, M. (2012). Leadership is a conversation. HBS Publishing.

http://avenue.mcmaster.ca/

https://hbsp.harvard.edu/import/555210

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Giles, S. (2016). The most important leadership compotencies according to the leaders

around the world. HBS Publishing.

Harvard Leadership Presence (HBS Emotional Intelligence Series)

EVALUATION

Learning in this course results primarily from on-line discussion, on-line tests, in-class discussion

and participation of comprehensive business cases as well as out-of-class analysis. The balance

of the learning results from the lectures on management concepts, from related readings, and from

researching your presentations, cases, assignments, and projects. All work will be evaluated on an

individual basis except in certain cases where group work is expected. Group members will share

the same grade.

All deadlines are clearly indicated in the course schedule. There are no extensions. Any work

submitted after the deadline will not be accepted and will receive a grade of zero.

Your final grade will be calculated as follows:

Components and Weights

Assignments

1. Negotiation outcome (group)

2. Leadership Vision (individual)

3. Self-Reflection Leadership Journal (individual)

4. Mount Everest Challenge Report (group)

5. Change Simulation (group)

5%

5%

15%

10%

10%

Tests

1. On-line test #1 (individual)

2. On-line test #2 (individual)

3. In-class test#1 (individual)

5%

5%

5%

Integrative

Project

1. Written report (pairs)

2. Oral presentation (pairs)

3. Board interview (pairs)

10%

5%

5%

Participation 1. In-class (individual)

2. On-line (individual)

10%

10%

Total 100%

http://www.mcmaster.ca/policy/Students-AcademicStudies

http://www.mcmaster.ca/policy/Students-AcademicStudies

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Assignment #1 – Negotiation outcome

Weight: 5% of your final grade Marked: as a Group

Due: Monday September 24, 2018 at 4:30pm ET Submitted: upload on Avenue

During your first residency you will engage in a group negotiation with another group (intergroup

negotiation) to reach an agreement. Upon completion of this exercise you have to submit a 3-page

report summarizing your learnings from the process, how your group and each individual

contributed to the negotiation and outlining three practices you could have applied to have a more

successful negotiation outcome.

A digital copy of this assignment will be reviewed on Turnitin.com

Assignments that are submitted late will receive a grade of zero

Assignment #2 – Leadership Vision

Weight: 5% of your final grade Marked: individually

Due: Monday Oct 1, 2018 at 4:30pm ET

Submitted: upload on Avenue

You will develop a personal leadership vision, based on your personality, values (some of the

assessments you have taken) and where you are hoping to develop and grow. The vision should

include specific actionable behaviours that exemplify your vision and can help guide you in this

course and as you continue to develop as leaders.

Assignment should be no more than 2 double-spaced pages in 10-point font (no more than 900 words)

in Times New Roman font.



Assignment #3 – Mount Everest Reports

Weight: 10% of your final grade Marked: as a group

Due: Thursday November 1, 2018 at 4:30pm ET Submitted: upload on Avenue

After the second in class module you are expected to complete the Mount Everest Module with

you team. The instructions and your role will be shared with you during the second residency.

Upon completion of the simulation, you have to write a 6-page double space report on your team

experience, decision making process, conflicts and challenges faced and how your team overcame

them and performed as a whole. Reflecting back, you have to discuss three learnings that you could

apply in your next group challenge.

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Assignment #4 – Change Management

Weight: 10% of your final grade Marked: as a group

Due: Friday November 23rd, 2018 at 4:30 pm ET Completed: upload on Avenue

As a group, you will write a six-page double spaced (no more than 2700 words, 10 font Times

New Roman) analysis of your team’s organizational change simulation experience. Do answer all

the questions. However, high marks will be given to write-ups that are thoughtful and observant.

As well, consider how your team-mates behavior affected you during the exercise.

a. Describe your experience with the change simulation. Briefly assess the effectiveness of

your overall Team’s change approach. What worked and what didn’t work? Why? What

are your preferred change styles?

b. How is this exercise similar and different from your real change experience?

c. What would you do differently if you were able to start over from the beginning?

d. Team functioning What did your team do well and could have been done better? What

were your roles in the team?

Assignment #5 – Leadership Journal

Weight: 15% of your final grade Marked: individual

Due: Self Reflection Report: Monday Dec 3, 2018 at

4:30pm ET

Submitted: upload on Avenue

During the course, you will keep a Journal commenting on your Leadership journey. You should

make notations at least twice a week, preferably in a notebook. These do not have to be long but

rather an opportunity to reflect on yourself. It should include encounters at work, encounters with

family and encounters with the course material. It will be handed in for the final project and will

be confidential. What are your major challenges? What are your top priorities? What helps/hinders

your ability to effective as a leader? How could you add more value as a leader? Be specific (for

example: motivating direct reports, reporting upwards, delegating, personally delivering).

In your final assignment, you will synthesize your findings as well as make a developmental plan

that will guide you throughout your MBA.

Final assignment should be no more than 6 double-spaced pages (2700 words, double spaced, 10

font).

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On-line Test #1 – Feedback


Due: Saturday September 29, 2018 at 5:00pm ET Completed: Avenue

This will be a combination of approximately 25 multiple choice and short answer questions,

based on the webinar and other materials we have covered before on this topic. Test will be 30

minutes long.

On-line Test #2 – Persuasion and Influence


Due: Saturday October 27, 2018 at 5:00pm ET Completed: Avenue

Multiple choice test online based on the Persuasion and Influence material covered in the online

seminar and assigned videos. There will be 20 multiple questions and you will have 30 minutes

to complete the test online.

In-Class Test #1 – Communication


Due: Sunday October 14, 2018 Completed: In Class

This will be a combination of approximately 15 multiple choice and short answer questions,

based on the second residency lectures and other materials we have covered before on this topic.

Test will be 30 minutes long.

Integrative Project

The integrative project is worth 20% and has three components which include:

1. Written report (individual) 10%

2. Oral presentation (individual) 5%

3. Board interview (individual) 5%

Integrative Project – Written Report

Weight: 10% of your final grade Marked: pairs

Due: Friday November 16, 2018 at 4:30pm ET Submitted: Avenue

The integrated project is a shared project for both MBA BL600 and MBA BL610. For your

integrated project you have to combine your learnings from the management and leadership

fundamental courses. You and your partner are required to select a single leader you believe has

been effective and assess their character, performance and impact in the organization. In your

report you have to cover:

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1- Why you have selected this leader?

2- What characteristics has contributed to his/her success, referring to leadership theories?

3- What has his/her impact on the organization has been?

4- What are some of the best management practices s/he has applied?

5- What have you learned from his/her success that can help you in your careers?

The report is 8 to 10 pages double spaced (2000-2500 words). This does not include the appendices

(you can have a maximum of 5 appendices). 5 peer reviewed journal articles have to be referenced

to support your argument.

You are required to confirm the leader you have selected by the end of the second residency on

Sunday, October 14, 2018.

Integrative Project – Oral Presentation


Due: Sunday November 18, 2018 in class Completed: in person

You will be given 5 minutes to present with your partner the summary of your report focusing on

your learnings from the leader you have assessed. You will be presenting to a panel.

Integrative Project – Board Interview


Due: Sunday November 18, 2018 in class Submitted: in person

After presenting to the panel, you will be asked a few questions about your learnings, growth and

take away from the term. This process will take 5 minutes after your presentation.

Participation

Name cards are used to help give credit for your participation. You must have a name card with

your full first and last name clearly written and displayed in front of you for every residency.

The MBA program requires students to be collaborative in sharing their views. Hence, it is

imperative that you prepare for each and every class. Instructors and TAs will feel free to cold-

call on anyone at any time. Debate and challenge are important activities that help in the learning

process and the willingness of individuals to engage in such activities with their classmates is

appreciated.

The latter may involve your role in leading class discussions on a particular reading, creating and

analyzing live leadership cases, participating in pre-arranged debates on various issues, reporting

on specific companies, surveying members of the larger business community, and completing

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other short projects that will advance our class as a learning community. Behind the scenes

activities that help others in our group to develop are also important.

Expect to talk in each class session. Your comments and questions are welcome and you will not

be judged if you are “wrong”.

During the term students can consult us about their level and quality of participation. Your TA

will be assigning a grade for participation after each residency. Participation marks cannot be

made up if you miss a part of a class. You will also have an opportunity to evaluate yourself on

participation and compare it to the TA’s evaluation of you. A roster of your participation will give

you opportunity for feedback and an opportunity to learn. There are ways we can help you to

participate more effectively.

Attendance in all residency components of this program is mandatory.

Grade Conversion

Your overall percentage will be converted to a letter grade (point) in accordance with the

following:

LETTER GRADE (POINT) PERCENT LETTER GRADE (POINT) PERCENT

A+ (12) 90 – 100 B+ (9) 75 – 79

A (11) 85 – 89 B (8) 70 – 74

A- (10) 80 – 84 B- (7) 60 – 69

F (0) 00 – 59

All instances of failures are reviewed by the appropriate Faculty Committee on Graduate

Admissions and Study or the Associate Dean acting on its behalf. The Faculty Committee on

Graduate Admissions and Study or the Associate Dean acting on its behalf requests a departmental

recommendation regarding the student, and this recommendation is given considerable weight. In

the absence of a departmental recommendation to allow the student to continue, the student will

be required to withdraw.

Communication and Feedback

Students who are uncomfortable in directly approaching an instructor regarding a course concern

may send a confidential email to the Program Director.

Students who wish to correspond with instructors or TAs directly via email must send messages

that originate from their official McMaster University email account. This protects the

confidentiality and sensitivity of information as well as confirms the identity of the student. Emails

regarding course issues should NOT be sent to the Area Administrative Assistants.

The TA will provide a personal interim update for each student on class participation performance

soon after the first residency weekend is completed.

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Students who wish to have a course component re-evaluated must complete the following form:

http://www.mcmaster.ca/policy/Students-AcademicStudies/Form_A.pdf

In order for the component to be re-evaluated:

the component must be worth 10% or more of the final grade in the course

students pay a fee of $50 in Gilmour Hall #209 (receipt is then brought to the Student

Experience – Academic Office DSB #112)

the Area Chair will seek out an independent adjudicator to re-grade the component

an adjustment to the grade for the component will be made if a grade change of three points or

greater on the 12-point scale has been suggested by the adjudicator as assigned by the Area

Chair

if a grade change is made, the student fee will be refunded

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COURSE OUTLINE

Date Topic Delivery

September 15 Self-Awareness and Emotional

Intelligence In class by Dr. Eva Klein

September 16

Negotiation and Conflict

Resolution

Communication

In class by Dr. Haniyeh

Yousofpour

September 29 Feedback Online Webinar by Dr. Eva

Klein

October 13 Coaching and Stewardship In class by Dr. Eva Klein

October 14 Teamwork In class by Dr. Haniyeh

Yousofpour

October 27 Persuasion and Influence Online Webinar by Dr.

Haniyeh Yousofpour

November 17 Change Management and

Simulation In Class by Dr. Eva Klein

November 18

Morning: Bringing it all together

(Organizational Culture)

Afternoon: Final presentation for

Integrated Project

In class

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PRE–RESIDENCY (AUGUST 15 – SEPTEMBER 14)

Each student must complete the following tasks prior to the start of the residency period. These

videos and readings are available on Avenue:

Mandatory Readings and Videos

Video: Theories of Leadership by Gregg Learning, available on AVE

The Hersey-Blanchard Situational Leadership® Theory, PDF available on AVE

Leadership Theories, link available on AVE

Situational Leadership, link available on AVE

Drucker, P. F. (2004). Managing Oneself. HBS Publishing.

Lax, D. A. & Sebenius, J. K. (2006). 3D Negotiation: Powerful Tools to Change the Game

in your Most Important Deals. Chapter 1 available on AVE

Mandatory Assessments

Barrett Personal Values Assessment: Link is available on AVE

Total Leadership Skills Assessment: Link is available on AVE

StrengthsFinder Assessment: You will be emailed access instructions

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Fall 2018

RESIDENCY 1 (SEPTEMBER 15 – 16, 2018)

Saturday September 15, 2018

09:00 – 10:30

Introduction to Management Course and expectations

Debrief on pre-residency learnings

Intro to Strategy: Part 1

10:50 – 12:00 Intro to Strategy: Part 2

Business Fundamentals – telling a story: Four Seasons Hotel

12:45 – 14:30

Introduction to Leadership course

Personality and Leadership, Situational Leadership and other theories

of Leadership

14:50 – 16:00 Importance of Self-Awareness

Emotional Intelligence

Evening Individual or Group work

Sunday September 16, 2018

09:00 – 10:30 Porters 5 Forces – description and simulation

Connecting back to business: Value Chain

10:50 – 12:00

Introduction

Assignment of negotiation teams and preparation

Team Negotiation Exercise

12:45 – 14:30

Negotiation Exercise Debrief and Learnings from the exercise

3D negotiation

Individual conflict resolution style and negotiation approach

14:50 – 16:00

Effective Communication

Verbal and Non-verbal communication

Active Listening

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Fall 2018

ON-LINE (SEPTEMBER 17 – OCTOBER 12, 2018)

Each student must complete the following tasks prior to the start of the residency period. These

readings and videos are available on Avenue:

Mandatory Readings

Jackman, J. M. & Strober, M. H. (2003). Fear of Feedback. HBS Publishing.

Gabarro, J. J. & Kotter, J. P. (2004). Managing Your Boss. HBS Publishing.

Edmondson, A. C. (2012). Teamwork on the Fly. HBS Publishing.

Gratton, L., Voigt, A., & Erickson, T. J. (2007). Bridging Faultlines in Diverse Teams. MIT

Sloan Management Review.

Online Lecture

Attend Webinar lecture on Feedback on September 29th at 4PM

Assignments Due

Assignment #1 – Negotiation Outcome

Date: September 24

Time: 4:30PM

Assignment #2 – Leadership Vision

Date: Oct 1, 2018

Time: 4:30PM

Scheduled Tests

Test #1– Feedback

Date: September 29th

Time: at 5.00PM

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Fall 2018

RESIDENCY 2 (OCTOBER 13 – 14, 2018)

Saturday October 13, 2018

09:00 – 10:30

Sales vs Marketing

Segmentation within the healthcare and Consumer Package Goods

(CPG) sector

10:50 – 12:00 5 P’s of Marketing

Launching a product into the Canadian marketing place

12:45 – 14:30 Coaching and Mentoring

Role playing exercises and feedback

14:50 – 16:00 Leadership as stewardship


Sunday October 14, 2018

09:00 – 10:30 Financial analysis 101

10:50 – 12:00

Reading and understanding a balance sheet

Return on Investment

12:45 – 14:30

Characteristic of effective teams

Diversity as a double edge sword (identify individual strengths)

Resolving team challenges and conflicts to reach high performance

14:50 – 16:00

Handling difficult behavior in teams

Case study

In Class Test #1

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Fall 2018

ON-LINE (OCTOBER 15 – NOVEMBER 16, 2018)

Each student must complete the following readings prior to the start of the residency period. These

readings are available on Avenue:

Mandatory Readings

Video: Persuasion by Dr. Haniyeh Yousofpour, to be posted on AVE

o Must be watched prior to the Online Lecture on October 27th

Experience Point Change Simulation. You will need to set side at least two hours in order to

individually complete the following:

o Sign on the ExperiencePoint website

o Read the materials pertaining to the Global Tech Simulation, in particular Kotter’s

Change Model

o Interview Global Tech employees

o Read through and understand all of the tactics

o Decide with your team before coming to class a change implementation plan

o Do NOT implement any tactics before class. We will do that in class.

Online Lecture

Attend Webinar on Influence and Persuasion on October 27th at 4:00PM

Assignments Due

Assignment #3 – Team work Reflection Paper after participating in the Mount Everest Challenge

Date: Thursday November 1, 2018

Time: 4:30PM

Scheduled Tests

Online Test #2 – Influence and Persuasion

Date: Sunday Oct 28th

Time: 5:00pm

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Fall 2018

RESIDENCY 3 (November 17–18, 2018)

Saturday November 17, 2018

09:00 – 10:30 Defining Corporate Responsibility in the workplace

Triple Bottom Line

10:50 – 12:00 Code of Ethics

Tying corporate responsibility to a Mission statement

12:45 – 14:30 Review Change models

14:50 – 16:00 Implement tactics

Debrief each of the teams


Sunday November 18, 2018

09:00 – 10:30 Bringing it all together (Organizational Culture)

10:50 – 12:00 Capstone work session with coaching

12:45 – 14:30 Students Schedule for Presentation and Board Interview every 10

minutes

14:50 – 16:00 Students Schedule for Presentation and Board Interview every 10

minutes

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Fall 2018

ON-LINE (NOVEMBER 19 – NOVEMBER 30, 2018)

Mandatory Readings

Finkelstein, S. (2017). The Best Leaders are Great Teachers. HBS Publishing.

Assignments Due

Assignment #4 – Change Management

Date: November 23, 2018

Time: 4:30 p.m.

Assignment #5 – Leadership Journal

Date: Dec 3, 2018

Time: 4:30 p.m.

ACADEMIC DISHONESTY

You are expected to exhibit honesty and use ethical behaviour in all aspects of the learning process.

Academic credentials you earn are rooted in principles of honesty and academic integrity. Academic

dishonesty is to knowingly act or fail to act in a way that results or could result in unearned academic

credit or advantage. This behaviour can result in serious consequences (e.g., the grade of zero on an

assignment, loss of credit with a notation on the transcript “Grade of F assigned for academic

dishonesty”, and/or suspension or expulsion from the university).

It is your responsibility to understand what constitutes academic dishonesty. Please refer to the

University Senate Academic Integrity Policy at the following URL:

http://www.mcmaster.ca/policy/Students-AcademicStudies/AcademicIntegrity.pdf

This policy describes the responsibilities, procedures, and guidelines for students and faculty should

a case of academic dishonesty arise. Academic dishonesty is defined as to knowingly act or fail to

act in a way that results or could result in unearned academic credit or advantage. Please refer to the

policy for a list of examples which include plagiarism (submission of work that is not one’s own or

for which other credit has been obtained), improper collaboration in group work, and copying or using

unauthorized aids in tests and examinations. The policy also provides faculty with procedures to

follow in cases of academic dishonesty as well as general guidelines for penalties.

For further information related to the policy, please refer to the Office of Academic Integrity at:

http://www.mcmaster.ca/academicintegrity

In this course we will be using Turnitin.com which is a plagiarism detection service. Students will

be expected to submit specific work electronically to Turnitin.com so that it can be checked against

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Fall 2018

the internet, published works and Turnitin’s database for similar or identical work. If a student refuses

to submit his or her work to Turnitin.com, he or she cannot be compelled to do so and should not be

penalized.

Instructors are advised to accept a hard copy of the assignment and grade it as per normal methods.

The assignment can be subjected to a Google search or some other kind of search engine if the

instructor wishes. To see guidelines, please go to:

http://mcmaster.ca/academicintegrity/turnitin/guidelines.html

AVENUE TO LEARN

In this course we will be using Avenue (http://avenue.mcmaster.ca). Students should be aware that

when they access the electronic components of this course, private information such as first and last

names, user names for the McMaster e-mail accounts, and program affiliation may become apparent

to all other students in the same course. The available information is dependent on the technology

used. Continuation in this course will be deemed consent to this disclosure.

STUDENT ACCESSIBILITY SERVICES

Student Accessibility Services (SAS) offers various support services for students with disabilities.

Students are required to inform SAS of accommodation needs for course work at the outset of term.

Students must forward a copy of such SAS accommodation to the instructor normally, within the first

three (3) weeks of classes. If a student with a disability chooses NOT to take advantage of an SAS

accommodation and chooses to sit for a regular exam, a petition for relief may not be filed after the

examination is complete. For further information, consult McMaster University’s Policy:

http://www.mcmaster.ca/policy/Students-AcademicStudies/AcademicAccommodation-

StudentsWithDisabilities.pdf

http://sas.mcmaster.ca

POTENTIAL MODIFICATIONS TO THE COURSE

The instructor and university reserve the right to modify elements of the course during the term. The

university may change the dates and deadlines for any or all courses in extreme circumstances. If

either type of modification becomes necessary, reasonable notice with the students will be given with

explanation and the opportunity to comment on changes. It is the responsibility of the student to

check their McMaster email and course websites weekly during the term and to note any changes.

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Fall 2018

ACKNOWLEDGEMENT OF COURSE POLICIES

Your registration and continuous participation (e.g. on Avenue, in the classroom, etc.) to the various

learning activities will be considered to be an implicit acknowledgement of the course policies

outlined above, or of any other that may be announced during classes and/or on Avenue. It is your

responsibility to read this course outline, to familiarize yourself with the course policies and to act

accordingly. Lack of awareness of the course policies cannot be invoked at any point during this

course for failure to meet them. It is your responsibility to ask for clarification on any policies that

you do not understand.

Missed Deadlines

All deadlines MUST be adhered to in this course. There are NO extensions, NO excuses

and NO make-up exams or assignments. All material that is submitted after the deadline

will NOT be evaluated and will receive a mark of ZERO.

Petition for Relief from Missed Academic Work

Where students miss a scheduled deliverable, assessment or class participation for legitimate

reasons (e.g., religious holiday, medical issue) as determined by the Program Director, the weight

for that component will be distributed across other evaluative components of the course at the

discretion of the instructor. Proper documentation explaining such an absence must be provided to

the Program Office within five (5) working days after the deadline.

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