How Centers of Excellence Speed Up Digital Process Automation

Digital Transformation Series

Featuring Stone Coast Fund Services

Today’s speakers

2

TODAY’S HOST MAIN SPEAKER

John Webster – CMO, Bizagi Derek Marshall – PMO Manager,

Stone Coast Fund Services

SUBJECT EXPERT

Ana de Miguel Gazquez -Customer Success Manager,

Bizagi

Global customers and partners

PARTNERS

What is a Center of Excellence?for Process Automation

A shared unit responsible for the strategy and consistent delivery of digital process automation

across the enterprise

to accelerate the delivery of structured change across the enterpriseWhy build a Center of Excellence?

“Centers of excellence accelerate the uptake of new technologies and optimize core capabilities with higher efficiency and lower costs.”

Gartner

Create a culture of continuous digital

improvement

Goal

“Of the companies stating that process automation significantly exceeded their goals, 67% had a CoE”

Forrester Research

When operating at a high level of process maturity

Running complex operations across many business units

When you need more than a process factory – what’s your strategy?

But when is a CoE for process automation the right strategy?

1. Prepare the foundation for success

2. Create the perfect CoE team

3. Build your process automation capabilities

4. Work with the right tools

Four steps for building a CoE

Prepare the foundation for successWhat is your overarching business

strategy?Transform, don’t settle for change Create a dedicated COE team Build a foundation of knowledge Motivate and incentivize the team

Create the perfect COE teamKey roles:

Executive SponsorProject ManagerBusiness Relationship ManagersCentral Design Team Quality AssuranceSupport

Build your process automation capabilitiesChoose the right first processEstablish a robust feedback workflowLearn rapid / agile development

methodologies

Work with the right toolsSelect a proven platform that is easy to useFocus on business user enablementConcentrate on standardizationMust scale across the enterprise Implementation methodology

Want to learn more?

www.bizagi.com

Whitepaper:Building a Digital Process Center of

Excellence

Poll Question 2Which element is the hardest part of establishing a

CoEA: Strategy – establishing a strategy that can be translated into practical stepsB: People – getting the right team and executive sponsorship in placeC: Process – to adopt a process-centric view for managing the businessD: Technology – creating process agility in your current IT landscape

How Centers of Excellence Speed Up Digital Process Automation

Digital Transformation Series

Featuring Stone Coast Fund Services

Stone Coast Fund ServicesHedge Fund Administrator

About MeDerek Marshall – PMO Manager

Derek is a Group Manager at Stone Coast and leads the project management team. He brings over 20 years of IT and project management experience leading and delivering large scale, enterprise projects. Before joining Stone Coast in 2015, Derek held senior IT and project management positions at companies such as Thomson Reuters, Nike, Unum and IDEXX.

Objectives

Standardize operations Increase visibility of data Ensure regulatory compliance

Document our business rules Digitize financial processes Create a Center of Excellence

Bizagi Operational Services & Support a.k.a B.O.S.S.

Actions

Why Bizagi

• Try before you buy• Wealth of documentation• Ease-of-use• Platform scalability• Expectation of success

Our Implementation

• Selected Bizagi Partner InnoVelocity• Prioritized training• Self-service tutorials• Learn agile by doing

• Getting IT and business in the same room• Process model becomes the application (6 weeks

total)• Enables conversations around data and

integrations• Increases the visibility of that data in external

systems• Low risk of project failure

Facilitating collaboration

We digitized our complex cash transfer process in just six weeks

Why we created our CoE1. Do the right things – selecting the right projects2. Do things correctly – following best practices3. Provide the training and support people need

What our CoE looks likeWe split our team into three key roles:Planning – Strategic LeadBuilding – Product ManagerRunning – Operations (Support etc.)

My Recommendations Pick an expert implementation partner Start small and prioritise team training Use a platform that helps you to learn Learn agile methodologies by practicing them

Thank you

Questions Answers

WhitepapersCase Studies

For more information visitwww.bizagi.com

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