Exam Format 20% text book 80% prezi slide, lecture notes, workshops and assignments 2 multi choice questions from each learning unit WRITE NAME AND DEFINITION FOR PART C AND D

Lecture one LinkedIn A professional communication Google Drive Web based productivity, work based Blog Web based RSS feed Really simple syndication (RSS) pulls updates from various sources and gives you a full list into you RSS feed reader. It is more efficient Information literacy 2 advanced searches google advanced search Wolfram alpha

CARROTS Framework Complete Accurate Reliability Relevance Timely Source Used to evaluate the quality of the information you are using. Free from bias.

A Flat world ANSWER WITH THREE EXAMPLES WHETHER YOU AGREE OR DISAGREE People can communicate better through technology source. Impacts you have after you graduate from the flat world Greater competition to get a job More freedom for us Can move to different countries More approachability Prepare for the flat world by: Trying to specialise in different areas learning different languages If agree, use examples for the source Fall of berlin wall Political chambers and situations help us to communicate better Netscape IPO First web browser, changed the way we accessed information Work flow software No need to be in the same office to communicate Offshoring, open-sourcing, outsourcing Getting someone to do your job from other countries Insourcing From the same umbrella location Wireless If disagree, Affordability and accessibility Some people cannot afford internet use Time zone difference barrier Social cultural and economic Certain situations stop people to be able to access the internet.

Does IT matter? Competitive advantage = To do something better and to provide better service Is temporary because companies will catch up on the service Utility Just to get things done

Lecture 2 System three components input = transformation = output IT software, hardware infrastructure IT involves into ICT Example: No need to connect phone into a wire = we have now 4G uses telecommunication framework to involve IS Three concepts Transformation = IS transforms input data into output information Storage = stores for later retrieval Dissemination = distributes to people who need to use this information Online processing done immediately

Format for IS description: General description External description: External view diagram: Internal description: Internal view description:

Lecture 3 Marketing Product development based on customers and their preferences through buying behaviour and pattern. 2 way communication Manufacturing If you dont integrate, each department will have their own data ad be disjointed and no good quality of data. Financial focuses on cash, investment, capital, financial planning

Lecture 4 First-mover Advantage Being the first one, identifying your market. Example: Apple Trains customer on how to behave through unlocking the phone Primary activities Must do daily to keep the business running Supporting activities: Must be done effectively and efficiently More procurement option Having more suppliers Must listen to what they are saying if you have one supplier

Lecture 5 B2C C2B Who actually sells the product? Online auction Reverse auction lowest bid wins Operational transactional information = Means the same thing

Data warehouse: To aggregate information Logical collection of information Data mart Restricts information that we access to relative people. Executive Drill down areas that must be investigated then use the slice and dice

Neural Networks Based on the human brain Genetic Algorithm Survival of the fitness process, simulation test (e.g. how a lecture hall is built) room evacuations.

Lecture 6 CRM Customer Relationship Management A strategy, Only three key points: Retention Profitability Loyalty Based on buying behaviour Businesses treat each person as an individual Marketing campaigns to suit peoples needs.

Primary forces driving the explosive growth of CRM Automation/productivity/efficiently = automates the list of the promotion Competitive advantage = going back to the store based on loyalty program deals Increase revenue = marketing pamphlets are emailed Decrease cost Customer support Inventory control Accessibility

Operation CRM Information systems: Marketing operational CRM List of the people your sending promotions too Whether your campaign is going well Cross selling up selling = combining products to make it better Sales operational CRM IS Customer services = contact centre, providing feedback online

Analytical CRM IS Finding out and analysing customers to find a pattern and predict what kind of customer we have

SCM Supply Chain Management Managing information flow across the supplier, company and the customer Procurement Acquisition of the raw materials Logistics Storing and transportation External organisation Supplier and customer Transformation then downstream Giving it to customers

Four drivers Facilities place where you process raw material into the finished product Inventory stock thats suppliers supply to customers Transportation Moving inventory to the different places of the supply chain. Processing raw material to product = facilities Moving inventory around = transportation Information Push vs pull strategy = RSS Feed

Efficiency performance of the system, the speed Effectiveness Impact of the system (the result, the activity, the quality) Businesses need to manage both effectiveness and efficiency

Ballwhip effect Surge fluctuation If we perform better we can have products at an optimal level and achieve maximum profit.

ERP Enterprise Resource Planning Integrate Information sharing Standardisation

Example: ERP integrates information into one. OASIS is an example of ERP because it contains all students information. Help the standardisation process.

Flexible Changes can be made very easily Modular and open All interrelated information will be grouped together as a module Comprehensive No need to know any other applications. Gives the user access to relative information to do your job Beyond the company Provides information about the industry, competitors and rules and regulations

ICT infrastructure Computer Limited process Server Faster more processing

Web server Businesses need to use to publish their web page to they can share their information with their partners, customers, suppliers at a low cost.

Application server can be used so that enterprise application can be deployed and the user can use this enterprise application by using the browser without installing there application on their computer. E.g. no need to install/update blackboard.

Database server: Can stall large forms of data in a structural way. Can scale up and down in the way we want it too.

Businesses need to use the backup system to back up there servers and there systems.

Networking Local area network (LAN) to connect things in the same place Wide area network Connect different countries Virtual primary network Provides employees to do their job no matter where they are

Voice over IT Internet protocol Cheap but not as good quality Traditional analogue Expensive but good quality

Three tier network Client Using web browser to access application server Business application Database management system

Standard operating environment (SOE) list of application will be the same, better management

Lecture 11 Outsourcing saving money instead of getting technicians Can outsource the job to everyone. Using there (IT technician) expertise so you can focus it on your own expertise. Other people can take care of the system.

Disadvantages If we have the system, we have less control over the system Depends of the data sensitivity