Birmingham International Airport

8/10/2019 Birmingham International Airport

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Answer

Assignment case study : Birmingham international airport

STUDENT NAME : ZAYED HARIB AL JAHOORI

STUDENT ID : 141054

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Answer 1

As a manager , inspection of the operations sequence enables me to make a

proper assessment of the operations dynamics ,provide proper feed back to the

department of the current findings , and when necessary recommend or implement

changes .

At the end of the day the before securing my shift , one of my final managerial

duties is the consolidation of the work tour which pertains crew debrief ,

documentation of daily activities, preparation of statistics for those activities such as

total arriving departing flights including a break down to the types of flight activityinternational or domestic including passenger flow. With the completions of these

statistics I generate the Daily evenue eport package which is furnished to the

finance department for revenue collection and processing.

!eriodically I am also required to chair the operations briefing with the board

of directors on which various operational aspects are discussed, new strategies are

made and directives are given on a new operational course of action to be followed.

At the conclusion of the briefing I associate board decisions with an e"ecutional

plan, and relay this plan for compliance throughout the network of the operations

managers, supervisors and other related subordinate staff.

#perating at a managerial level on one of the biggest international airports has

been rewarding professional e"perience which has increased my cultural awareness

enabling me to work with a diverse workforce ,has strengthened my abilities to think

critically ,make sound decisions under stressful conditions ,and communicate in a

professional level within all the chains of the industry. It has also enabled me to better

understand the world globali$ation factor within the industry, its affect on other

related industrial fields, assess and anticipate changes, and take proactive actions

when needed in order to remain ahead of the turning curve of constant change.

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Answer 2

&he 'ob of the operations director is to oversee and manage about ()) of the *IA

employees, manage day+to+day airports operations, develop short and medium+term

operational planning and plan for long+term design and development of the airport.

-e needs to ensure smooth day+to+day operations in and also outside of the

terminal,make the operation as efficient as possible, make a real difference to both

passengers and airlines and continually improvement to encourage inward investment

and e"ports.

&he main issues he faces in managing the airport is about the decision making. &hese

include/+

i. 0anaging and developing the airports operations

ii. -andling emergency situations such as fire, evacuations, bomb threats, ill

passengers and even deaths in the terminal

iii. fficient allocation of resources especially whenthings go wrong for e"ample

schedule fall apart because of plan delays or mechanical problems

iv. Agreeing slot allocations with different airline companies

v. !lanning of new building pro'ects 2 what and when to build, to ensure that the

terminal is able to handle the growing passengers

The key responsibilities of the operations director

1. 0anage all services and activities of the 0arina 0unicipal Airport, including

contracted services.

%. esearch, evaluate, recommend and write grant proposals and other funding

requests to 3ederal and 4tate agencies

.

5. 0anage daily activities of the airport with ma'or emphasis on safety.

6. Inform tenants of airport, fire department and Administration rules, regulations,

policies, safety measures and lease requirements.

7. 8onduct inspections to insure compliance. Document and inform appropriate

authorities of safety ha$ards, including ha$ardous waste violations.

(. Investigate and resolve tenant complaints with the ob'ective of positive tenant 8ityrelations.

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9. ecommend eviction or lesser action where tenants refuse to comply with

established rules, regulation or policies mandated in lease agreements, and coordinate

activities and the management of issues eal !roperty 8oordinator.

:. !repare preliminary annual Airport Division operating budget to include capital

improvements administer the approved budget, ad'usting e"penditures as necessary

participate in the overall management of the airports financial affairs.;. !lan, direct, coordinate and review the airport work plan. 0eet with 8ity staff to

identify and resolve problems, assign work priorities, monitor workflow, evaluate

work products and ad'ust work plan as needed due to weather, contractor, funding or

other unforeseen delays.

1). valuate operations, maintenance, policies and procedures continuously and make

or recommend changes for improvement to meet established goals and ob'ectives.

Implement changes as needed and in coordination with supervisor, 8ity staff and

tenants as applicable.

11. esearch and recommend capital improvements prepare 'ustifications, grant

requests and other documentation as necessary.

1%. 4elect, train, motivate, supervise and evaluate Airport Division support staff

assign duties and responsibilities, delegate assignments make work schedules,

training plans participate in conducting performance evaluations work with

employees to correct deficiencies and participate in implementing corrective actions.

15. !articipate in drafting the Airport 0aster !lan, participate in the coordinate with

various 8ity departments as required review and revise with supervisor finali$ation of

the plan.

16. !repare and present reports as necessary, and present written and oral information

to 8ity departments, committees, *oards and commissions, as necessary.

17. 0aintain records of operations, leases, pro'ects, grants and proposals, the budget,

and other documents and records related to the airport.

1(. !repare and post public meeting announcements and agendas record and


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i. 0anaging and provide leadership the operations team that work at the airport

to ensure smooth operations in and also outside of the terminal.

ii. #verlook the long term planning and development i.e. construction of new

building, catering outlets, car parks, people mover.iii. !rovide leadership and co+ordination for the other organisations in the

terminal such as airlines, handling agents, retailers, cargo handlers.

iv. 8o+ordination and setting the safety and customer service standards for

everyone adhere to

v. nsure effective operational planning for efficient allocation of infrastructure

to the airlines

vi. Developing and implementing safety management systems to cope up with

emergency situations such as fire, evacuations, bomb threats, ill passengers

and even deaths in the terminal

vii. nsure there are plan in place to deal with the day+to+day problems, such as

changing stand allocations when delays occur or arranging snow clearance

where there is sudden fall

()Ds!&ss the "e%ato$sh* +et,ee$ the #a-'to'#a- tasks a$# the %o$.'te"/ ss&es

a$# e*%a$ ho, R!ha"# /a$a.es to oe"see +oth at the sa/e t/e2

=ong+term operational planning is about making the day+to+day operation as efficient

as possible.>ood processes and procedures need to be in placed so that everyone

know what to do in their day+to+day tasks, these processes and procedures are not

something that people can make it up on the spot, it has to be thought through and

tried and tested.

!lanning for the runways maintaining and agreeing slot allocations with the airlines

will let the plane take off and land as per schedule because the operation team know

their own task, e.g. who is going to get the air bridges, who is going to get certain

stands and who is going to have their passengers bused to the terminal at peak times.

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Implementing of safety management systems and keep the fire crew fully trained is

important when the emergency situations such as fires, evacuations, bomb threats, ill

passengers and even deaths happen in the terminal. &he terminal duty manager needs

to know how to deal with these emergency situations, know what to do when

passengers report that they have seen someone acting suspiciously and when

passenger try to take prohibited items through security.

!lanning of new building pro'ects such as new catering outlets, car parks and people

mover system is to ensure the terminal has enough capacity and resources to handle

the growing passenger rate day+to+day.

ichardmanages to oversee both at the same time because he has different managers

to help him in managing the day+to+day terminal operations and operational planning.

&he terminal managers 'ob is to sort out the day+to+day operational problems in the

terminal for e"ample, ensure that the passenger, catering people and information

services people are informed when schedules fall apart because of plane delays or

diversions and deal with ma'or incidents like bomb threats or stranded passengers at

the airport. &he terminal managers work %6"9 with one senior manager overseeing

each shift.

#perations duty manager is the equivalent of the terminal duty managers that look

after the airfield side. -is 'ob is to deal with the day+to+day problem such as changing

stand allocations when delays occur or arranging snow clearance if there is a sudden

fall.

ichard has the weekly communication meetings with the terminal managers,

operations duty managers and operational planning department to ensure that his

teams have a great understanding of everyones problems and there is an e"cellent

spirit of cooperation.

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Birmingham International Airport

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