VIVEK TOMARContact No: 09871781144E-mail: vivek.tomar97@hotmail.com

Career Objective Seeking for an organization where I get to do mastering in Hardware & Networking technology in Windows

& Server windows for our clients.

Professional Summary

Microsoft® Certified Technology Specialist: Windows Server® 2008 Active Directory, Configuration. Good Working experience with ITIL process (Change and Incident Management).

Possess experience in dealing with, Server Backup, Image Hardening as per Client Requirement, Patches

Management.

Good Knowledge of Windows 2003 and 2008 server. Basic Knowledge of DNS, DHCP, AD. Basic Knowledge of Linux version 6.3 and KVM.

Presently working with Fulfillment lab.

Client Site: - Kalindee Rail Nirman Eng Ltd.Department : IT

Role : Support Engineer

Responsibilities

Installation and Configuration of Trend Micro “Office Scan” Protection antivirus at client End Installation and configuration of Network Printer (HP Laser Jet 3050) Installation and configuration of Mailing Software Outlook. Diagnosis and Rectification of computer systems, Printers, LAN Configuration Resolving VPN issue for user.

Windows & Application Tasks:

Configuring windows as application required Installation & configuration of applications Updating windows and applications as per requirement. Window Hardening as per requirement of client. Image uploading and Deployment through WDS server.

Work Experience:

From 02/2014 to 05/ 2016

i Yogi Technical Services Limited. 

B38/C3, Sector -57 Noida,UP

Department : IT

Role : Service Delivery Executive (IT)

Scenario : Over 2500 Desktop & 400 Laptops. Managing Desktop/Laptops level Problems.

Core Competencies

Operating System : Microsoft Windows XP/ 7, Server2003, Server 2008 Server : IYOGI Desktop/ Laptop Support : Provided Desktop and laptop supports

Responsibilities

Installation and Configuration of Trend Micro “Office Scan” Protection antivirus at client End Installation and configuration of Network Printer (HP Laser Jet 3050) Installation and configuration of Mailing Software Outlook. Diagnosis and Rectification of computer systems, Printers, LAN Configuration Resolving VPN issue for user. IT Inventory Management. Knowledge of Ticketing Tool Manage Engine used by YOGI. Creating, managing and monitoring fileserver permissions. Configuring and managing access rights and delegation. Handling Issues relates to Bomgar (Remote Tools), Harmony (call recording tool)

iMantra (user data tool).

Windows & Application Tasks:

Configuring windows as application required Installation & configuration of applications Updating windows and applications as per requirement. Window Hardening as per requirement of client. Image uploading and Deployment through WDS server.

Last Job Experience

From 06/2012 to 02/2014

1.7 years’ experience with Net Connect Pvt Ltd Noida. As a Technical Support Engineer.# working on Client Site with IBM Global Process.

1st floor Building 2, SEZ Plot No 20&21, Sector-135 Noida, UP

Role : Technical Support Engineer

Scenario : Over 1200 desktop & 200 Laptops. Managing Desktop Level Problems.

Core Competencies

Operating System : Microsoft Windows XP/ 7, Server2003, Server 2008 Servers : IBM Desktop/ Laptop Support: Provided Desktop and laptop supports

Responsibilities

Installation and Configuration of Symantec Endpoint Protection antivirus at client End Managing Tivoli Bigfix server for Patch Deployment Installation and configuration of Network Printer (HP Laser Jet 3050, Xerox) Installation and configuration of Mailing Software, Outlook, Lotus Notes -8.5.2,8.5.3 Diagnosis and Rectification of computer systems, Printers, LAN Configuration Resolving VPN issue for user. IT Inventory Management Knowledge of Ticketing Tool Elixir used by IBM. Creating, managing and monitoring fileserver permissions. Configuring and managing access rights and delegation.

Windows & Application Tasks:

Configuring windows as application required Installation & configuration of applications Updating windows and applications as per requirement. Window Hardening as per requirement of client.

 

Team Mgmt.:  

Coordination with team for proving better support. Handling of escalated calls from my team, management and Client. Monitoring of daily task reports of team. Patches Management through Tivoli End Point Management. OS deployment through Ghost and Tivoli Server.

Previous Last Job Experience.

From 02/2011 to 02/2012

One-year Experience in INS E-Solutions Limited as an IT Support Engineer.

Client : hp India

Project site : Maruti Suzuki Pvt Ltd.

Responsibilities

Provide the best solution on L1 level. Application Software/System software Installation. Troubleshooting the mailing tool Outlook & outlook express. Remote desktop connection /Anti-virus updating. Hardware related Issues. Completing per day Activity.

Technical Key Skills

Configuration & Troubleshooting of Microsoft Server 2003, Active Directory Services. Microsoft Exchange 2003, Installations of various Microsoft Operating System, Configuration & Administration of various software’

Professional Qualifications and Certifications

Certified Server Administrators Window 2008.

Advanced Diploma in Computer Networking from IACL.

Six months’ basic diploma in computer application from APTECH

Educational Qualifications

B.C.A from Central University of Garhwal Uttrakhand.

10+2 from U.P Board.

10th from U.P Board.

STRENGTHS:

Confidence Positive Attitude Hard Worker Straight Forward Quick beginner

PERSONAL DETAILS:

Father’s Name : Mr. J.B TomarDate of Birth : 15-07-1986Marital Status : MarriedNationality : Indian

(I assure you if you give me a chance to serve I will do my best).

Date: ______________

Place: _____________(VIVEK TOMAR)