BILLING: PRODUCT &

TECHNOLOGY

Fergus O’Reilly Global VP Solution Management

SAP Hybris

October 2016

$250 B BILLED ANNUALLY BY SAP HYBRIS BILLING

MONETIZING NEW DIGITAL BUSINESS MODELS

SAP Hybris for Customer Engagement and Commerce

DATA & PROCESS MANAGEMENT

PLATFORM, INFRASTRUCTURE, INTEGRATION

EXPERIENCE MANAGEMENT

DIGITAL GOODS

EMAIL DIGITAL ADS

WEB IN STORE / BRANCH

CONTACT CENTER

PRINT MOBILE SOCIAL MARKETPLACE SEARCH KW/ADS

AGENT TOOLS

IOT SMS / NOTIFICATIONS

@

COMMERCE SERVICE SALES BILLING MARKETING

§ Recurring fees, bundling § Usage fees § Metering and entitlements

in real-time § Tiering, overage models

SUBSCRIPTION OFFER DESIGN

INNOVATE WITH NEW DIGITAL BUSINESS MODELS WITH SAP HYBRIS BILLING

§ Target subscription offers § Upselling and cross-

selling § Renewals, extensions,

suspensions § Customer inquiry and

dispute management with guided workflows

SUBSCRIPTION MANAGEMENT

§ Test new pricing offers § Perform what-if analysis on

historical data § Build target customer

subscription and usage profiles

PRICING SIMULATION

§ Transparent consolidated invoicing

§ Handle multiple payment types across the globe

§ Offer credit terms and track customer behavior to optimize collections

§  Integrated with revenue recognition for seamless end-to-end processing

REVENUE MANAGEMENT

SAP Hybris Billing, mediation by DigitalRoute

§  Manage high-volume, multi-source transactional data for billing, fraud and business intelligence

§  Filter, transform, correlate, route

§  Operates in real-time with bi-directional interfaces or in batch

§  Intuitive drag-and-drop GUI for configuration

§  Vast library of standard interfaces and protocols

SAP Hybris Digital Documents by OpenText

SAP Hybris Digital Documents

SAP Hybris Billing

SAP Hybris Marketing

RECENT INNOVATIONS

End-to-End Digital Commerce & Billing for B2B | Business View and Benefits

MONETIZE YOUR B2B SUBSCRIPTION AND USAGE-BASED SERVICES, SELL THEM ACROSS CHANNELS AND TOUCH POINTS, BILL THEM, COLLECT AND RECOGNIZE REVENUE.

Make newly designed subscription offers and pricing available for ordering across all channels.

Sell your subscription offers with guided selling across channels and touch points.

Handle the complexity of dynamically bundled service packages with integrated order capture and change management.

Provide your service agents a single view of customers’ journey for a prompt and expert service with a personal touch.

Exploit market opportunities by quickly designing new subscription offerings with the right mix of products and services.

End-to-End Digital Commerce & Billing for B2B | Key Capabilities

Foundation: Customer, Product, and Price Replication between SAP Hybris Billing and SAP Hybris Commerce

Integrated Product View between SAP Hybris Commerce and SAP Hybris Billing

Provider Order Capture across SAP Hybris Commerce and SAP Hybris Billing to support full subscription sales processes

Support of Contract Change Processes (e.g. Product Change, Contract Extension) across SAP Hybris Commerce and SAP Hybris Billing

Enhanced SAP Hybris B2B Accelerator

Support of a B2B synchronous scenario with simple bundles

End-to-End Digital Commerce & Billing for B2B | Look & Feel

Enhanced Solution Sales and Billing for B2B | Business View and Benefits

STREAMLINE PARTNER SETTLEMENT PROCESSES, SIMPLIFY PAYMENTS BY CARDS, AND EASILY INTEGRATE BILLING DATA FROM EXTERNAL SYSTEMS WHILE COMPLYING WITH IFRS STANDARD AND MOVING TO THE NEW DIGITAL CORE.

Simplify your payment processes by providing your business users with the ability to select one payment card at the solution quote level and to change payment options upon fulfillment.

Handle external invoices in the same way you manage any other invoices, including invoice selection, parking, and cancellation.

Automate the revenue recognition and accounting process for solution quotes and contracts with SAP Revenue Accounting and Reporting, including the migration of open orders and contracts.

Benefit from the only end-to-end digital business solution along with its digital core – SAP S/4HANA.

Seamlessly transfer partner billing documents to SAP Accounts Payable while being able to trace invoices back.

Enhanced Solution Sales and Billing for B2B | Key Capabilities

IFRS Revenue Recognition for Service Orders and Contracts: Integration and operational data load for open orders and contracts

Service Orders and Contracts Integration with SAP Revenue Accounting and Reporting (RAR)

Payment Cards: Enhanced payment processes in an end-to-end scenario using payment cards

Partner Settlement: Invoice process for partner payments including accounting in FI-AP for usages

External Billing Due List: Enhanced integration of billing data from external systems

CI-SD Integration for SAP S/4HANA OP 1511: Enabled SSB scenario within SAP S/4HANA On Premise Edition

Make SAP Hybris Billing charging run on the latest Java 8 environment, including the new G1 Garbage Collector, for more predictable pause durations in combination with very quick responsive times and high throughput.

Enhanced Charging Capabilities | Business View and Benefits

BENEFIT FROM NEW ZONING DETERMINATION FEATURES, SECURED API CALLS ALONG WITH THE SUPPORT OF LATEST JAVA ENVIRONMENT FOR OPTIMIZED PERFORMANCE.

Enable your system administrator to restrict access and require authentication when the Java Charging API is called by client applications in a multi-landscape environment.

Easily implement the longest prefix match algorithm for businesses where zoning determination is required for charging services to customers, such as telecommunications, postal, and transportation.

Enhanced Charging Capabilities | Key Capabilities

Java Charging API Authentication Java 8 Support, including G1 Garbage Collector

Ability to Match the Longest Prefix in a Mapping Table to Enable Zoning Determination (e.g. charging based on “from-to” city pairs or locations)

Enhanced User Experience | Business View and Benefits

LET YOUR EMPLOYEES INTERACT WITH SAP HYBRIS BILLING LIKE NEVER BEFORE AND ENJOY AN EXPERIENCE CENTERED ON THE TASKS AND ACTIVITIES THAT MATTER TO THEM.

Increase employee productivity by reducing the time to perform activities.

Provide employees “on the go” access to SAP software.

Reduce mobile application development effort.

Avoid costs associated with data errors.

Improve employee satisfaction with IT.

Enhanced User Experience | Key Capabilities

New Fiori App for Invoicing Specialist: Invoicing Document Display

New Fiori App for Accounts Payable/Receivable Manager: Dunning Success Analysis

New Fiori App for Invoicing Specialist: Billing Document Display

New Fiori App for Accounts Payable/Receivable Manager: Collection Success Analysis

New Fiori App for Accounts Payable/Receivable Manager: Clearing Reason Analysis

Enhanced User Experience | Look & Feel

BILLING DOCUMENT

DISPLAY

DUNNING SUCCESS ANALYSIS

CLEARING REASON

ANALYSIS

PLANNED INNOVATIONS

Continued Enhancements of User Experience | Key Capabilities

New Fiori App for System Administrator: Charging Administration Cockpit

New Fiori App for Invoicing Specialist: Credit / Debit Memo Request Creation

New Fiori App for Invoicing Specialist: Clarification Case Management

New Fiori App for Accounts Payable/Receivable Manager: KPIs for Revenue Assurance

New Fiori App for Accounts Payable/Receivable Manager: Customer Fact Sheet

A/R A/P FIORI

LAUNCHPAD

MOCKUP ONLY

MOCKUP ONLY

CHARGING ADMINISTRATION

COCKPIT

Continued Enhancements of User Experience | Look & Feel

Improved Support for Digital Payments | Business View and Benefits

STREAMLINE PAYMENT PROCESSES IN AN END-TO-END SCENARIO USING TRADITIONAL PAYMENT CARDS AND DIGITAL PAYMENT METHODS IN COMPLIANCE WITH THE PCI DSS STANDARD.

Avoid persistence of credit card data in an SAP software system for maximum security and compliance with the PCI DSS standard. Store tokens instead.

Be ready to support any existing or future digital payment method without effort.

Benefit from a standardized integration platform to easily connect SAP Hybris Billing, customer financials with payment service providers.

Cloud Quote-to-Cash for Digital Business | Business View and Benefits

RE-INVENT YOUR QUOTE-TO-CASH PROCESS FOR TODAY’S DIGITAL ECONOMY IN THE CLOUD.

Accelerate deal cycles and sell more with CPQ (Configure Price Quote) by dynamically bundling products and services to quickly manage quotes across any channels and devices.

Automate contract lifecycle management and order fulfillment processes across multiple systems with Order Management to create long-lasting customer-centric contracts and subscriptions.

Manage revenue, billing and invoicing for subscriptions, one-time billing, and usage-based billing scenarios with Subscription Billing.

Combine Quote-to-Cash with the SAP Hybris portfolio of Sales, Service, Commerce, and Marketing solutions to deliver great customer experiences, simplify your front office, and transform your business.

Leverage the power of SAP Hybris YaaS to rapidly deploy innovative quote-to-cash capabilities while complementing your on-premise investments.

Cloud Quote-to-Cash

Configure, Price Quote

(CPQ)

Order Management

Subscription Billing

Salesforce Automation

Commerce Finance

End-Customer Consumers

End-Customer B2B Buyers

Salespeople Product Managers

Cloud Quote-to-Cash

YaaS@HCP S/4HANA Cloud

Cloud Quote-to-Cash for Digital Business | Look & Feel

MOCKUP ONLY

SAP Hybris-as-a-Service YaaS Platform & Ecosystem

SAP Hybris Billing | Roadmap Highlights | Key Innovations

§  End-to-End Digital Commerce and Billing for B2B

§  Enhanced Solution Sales and Billing for B2B

§  Enhanced Charging Capabilities

§  Enhanced User Experience

§  Continued Enhancements of User Experience

§  Improved Support for Digital Payments: Customer Financials Integration to Payment Service Providers via HCP Digital Payment Hub

§  Cloud Quote-to-Cash for Digital Business

§  End-to-End Digital Commerce and Billing for B2C

§  Invoicing and Customer Financials in S/4HANA Cloud Edition

§  Support for Enhanced Customer Self Services related to Subscription, Usage, and Financial inquiries

PLANNED INNOVATIONS RECENT INNOVATIONS FUTURE DIRECTION

THANK YOU!

Feel free to connect with us at:

@fergusj

https://wiki.hybris.com/display/ybilling/SAP+Hybris+Billing

fergus.o-reilly@sap.com

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