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Billing Introduction

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2 Role of Billing Department Treat the Agent as a customer!

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3 Evans exclusive fuel discount saves our Drivers more than $150,000 each quarter

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4 Role of Billing Department

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5 All Settlements can be viewed on PitStop every Wednesday at 5pm. Each Driver is paid every Friday through Direct Deposit or via Comdata Card.

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6 Role of Billing Department

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7

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9 Issue resolution

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10 Role of Agent Bill Customers Accurately!

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11 Role of Agent Pay Drivers Accurately!

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12 Role of Agent Meet Cutoffs!

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13 Role of Agent Scan Documents Correctly

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14 Role of Agent Unrated Bills

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15 Driver Settlement Report Pay date Tractor owner information Tractor number Income type description Quantity of items paid Line item total Total income Deductions same as income Check amount Cover Page Fuel Discount Information

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16 Driver Settlement Report Evans internal reference # Pro number Billed or entered date Income or deduction type code Income or deduction detail Billed amount Paid or deducted amount Income or deductions total Detail Page

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17 Driver Settlement Report Billed amount now blank Detail Page with No Revenue Shown

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18 Driver Settlement Report Deductions Fuel billed one week delay $1.65 - $1.90 fee Escrow $50 deducted weekly until $1,500 OCACC deducted weekly or monthly Bobtail deducted weekly or monthly Physical damage deducted weekly or monthly Comcheks deducted next check Min $15 fee Placard / Fed Ex Fee deducted when issued

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19 Driver Settlement Report Hold items summary Hold items not included in check amount Hold Items Cover Page

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20 Driver Settlement Report Hold items detail Hold Items Detail Page

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21 View Driver Settlement Report from Agent Portal. Driver Settlement Report

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22 Driver Settlement Report Summarized by tractor Order number Container number Bill-to from & to Driver freight pay Driver fuel pay All other pay items summarized Total driver pay on single order Total driver pay for period selected Web Prelim Report Report shows gross pay before deductions!

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23 Print Agent Commission Report from Agent Portal. Agent Commission Report

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24 Agent Commission Report Order Number Bill-to, from & to Pay Type Billed Revenue Driver Pay Agent commission Agent Commission Detail Page

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25 Agent Commission Report Total revenue by category Total driver pay by category Total commission by category Total commission Agent Commission Summary Page

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26 Cutoff for Billing Billing must be completed by Tuesday 6:00 AM!

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27 Cutoff for Billing 1,500+ Trucks 100+ Agents Bank cutoff Wednesday!

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28 Cutoff for Billing Angry drivers!

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29 Cutoff for Billing No commission check!

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30 Comchecks Must be requested by agent Agent assumes credit risk During business hours contact AAR After business hours, contact West After 4:30 hit 0 for Operator

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What Questions Do You Have?

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End of Billing Training Module