Biller Direct 6.0 (English).ppt

8/10/2019 Biller Direct 6.0 (English).ppt

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SAP Financials Supply ChainManagement 6.0SAP Biller Direct 6.0

Application Solution Management


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SAP 2008 / Page 2

1. SAP Biller Direct Business Requirements 2. System Architecture & Deployment Systems3. User Management4. Supported Business Processes5. Various User Modes6. Buy-side e-Invoicing (Payer Direct)7. Summary and Roadmap

Agenda


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SAP 2008 / Page 3

What is EIPP ?

lectronic: Electronic delivery and receipt using the Internetand customer or supplier portals

I nvoice: Display of invoices, payments and credits

P resentment: Presentation of account information via theInternet

&

P ayment: Initiate payments , receive invoice and paymentstatus information

EIPP represents a way of presenting and delivering invoice andaccount information electronically from the biller to the customer.


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What are the Goals of EIPP ?

Cost savingsThrough non-paper invoice processing, archiving, and streamlining ofbusiness processes

Improved customer contactThrough rapid communication between biller and recipient and provision ofself-service functions

Quality assuranceBy avoiding manual errors in bill entry

Marketing instrumentImproved use of bills for sales and marketing purposes


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SAP 2008 / Page 5

SAP Biller Direct Commercial Factors

Bill creation

0.35-0.75 US$

Creation ofbill filePrintput in envelope

Cost savingpotential:7-15* Bill. US$

Dispatch

0.25-0.60 US$

Postage


Receipt ofpayment

0.20-0.60 US$

InformationprocessingPostingCustomer service


* Figures based on round 20 billion bills created in the US each year.

Source: PSW3/DMR

Payment ofCustomer

Payment

Clearing


0.05-0.12 US$


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SAP 2008 / Page 6

SAP Biller Direct is part of SAP Financial Supply Chain Management andprovides functions for Electronic Invoice Presentment and Payment (EIPP)

Using SAP Biller Direct, invoice recipients can see their account balancewith the biller and look at their bills, credits or payments

Invoice recipients can initiate payments or download bills into theiraccounts payable system

Invoice recipients can dispute bills from the Internet and collaborate withthe biller

SAP Biller Direct enables real-time integration between the SAP backendsystem and the Internet without any data redundancies

SAP Biller Direct What is it?


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Advantages for the Biller

Billing

Lower cost of billing with no printing and postal chargesUse of open communication and data standards (HTTPS, XML)Customer participation in electronic business without EDI

Payment ProcessingEfficient processing of payments and exceptions

More precise cash management and improved liquidity planningFaster invoice approval and payments by customersBetter explanation of payment deductions

IntegrationData integration with accounts receivable and cash managementIntegration with other business processes, e.g. dispute and collectionsmanagement

MarketingBetter customer retention (retaining a customer is five times cheaper thanacquiring a new one)Competitive advantages through attractive service offerings

Opportunities for one-to-one marketing


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Advantages for the Bill Recipient

PaymentsSimplified and secure processing of electronic payments using 365/24 access tothe InternetControl over the time of payment and management of the outgoing cash flowFavorable payment conditions can be better exploitedPayment details can be easily analyzed

InvoicesFewer accounting and settlement errors

Comprehensive data analysis is possibleImmediate access to invoice copies (no archiving necessary)

IntegrationUpload of invoices into accounts payable, no reformatting of data necessaryNo changes of existing business processesEasy change of master data

Only Web Browser needed


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1. SAP Biller Direct Business Requirements2. System Architecture & Deployment Systems3. User Management4. Supported Business Processes5. Various User Modes6. Buy-side e-Invoicing (Payer Direct)7. Summary and Roadmap

Agenda


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Overview: Architecture of SAP Biller Direct

SAPApplication

Server

Open ItemsManagement

SAP FI-CA /SAP FI-AR

Dispute Mgmt. SAP BillerDirectFront End(Java)

JCO

Fi

r ewall

BrowserWebServer

Fi

r ewall

SAP WebApplication Server

RFC

Transfer ofBill Data

Billing Appl.(e.g. CRMBilling, SD)

Enterprise System Architecture

SSL

+

HTTPS

SSL

+

HTTPS

C u s t o m e r

B i l l e r

OpticalInvoiceArchive


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SAP Biller Direct Availability

SAP ERP 6.0 SAP NetWeaver 2004swith usage type AS-Java

SAP Biller Direct 6.0SAP Biller Direct 6.0

SAP ERP 6.0SAP ERP 2004

SAP R/3 Enterpriseor

SAP R/3 4.6C

RFC


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Back End

The following components are available as back-end componentsFI-AR (Accounts Receivable)FI-CA

In addition, SAP Biller Direct has been integrated with the followingFSCM components :

SAP Cash Management (the cash management position and the liquidityforecast for released or paid bills is automatically updated)

SAP Dispute Management (customers can create dispute cases, view thestatus of the dispute case and can communicate with the dispute managementdepartment via notes)


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SAP Web Application ServerComprises 4 components

Internet Communication Manager (ICM)J2EE conform runtime environmentConventional ABAP development and runtime environmentIntegration and exchange infrastructure

Combines the advantages of the stable and widely available SAP Basissystem with the advantages of the J2EE standardEnhancement of SAP basis technology with open Internet protocolls andstandards such as http, https, smtp, XML, SOAPEnables the creation of interactive Web applications and XML basedmessage applications

AdvantagesStraightforward integration of external applicationsObject oriented component developmentCombined use of the SAP database for ABAP and Java applicationsReliability of SAP Basis system and security of existing applicationinvestments


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Presentation LayerStructured according to the MVC2 (Model View Controller) approach,which separates the user interface from the business process logic andthe dataJAVA ServerPages for the dynamic creation of HTML pagesHTML pages can be individually adapted according to customerbranding

Link between Front and BackendSAP-specific communication protocol RFC and SAP Java Connector(JCO)JCO: Toolkit for bi-directional communication between JAVA and ABAPcomponents


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Individual Look-and-Feel of SAP Biller Direct


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Agenda


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Different Types of Users within Biller Direct

Web User

Pool User

ReferenceUser

Customer

BusinessPartner


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Pooled Versus Named Connections

Web User 1 Web User 2 Web User 3

SAP Application Server

ConnectionPool

SAP Web Application Server


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User Log On SAP Biller Direct with SAP CRM

Reference UserBusiness Partner / Customer

Biller DirectWeb User

Web UserReference User

Business Partner / Customer

CRM

ERP

12

3

4


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User Log On SAP Biller Direct without SAPCRM

Web UserReference UserBusiness Partner/Customer

ERP


1

2


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User Log On SAP Biller Direct with LDAP

ERP


User-ID/Password

Reference UserBusiness Partner / Customer

LDAP Data-base

UME 4.0 (part of WAS 6.40)

2

1

4

3

Business PartnerCompany CodeReference User


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Company Administrator

Company AdministratorXYZ AG

Company AdministratorUVW Inc.

User XYZ AG User UVW Inc.


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Assignment Of Accounts In UME


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Additional Functions in User Management (1)

Active and Passive EnrollmentCustomers can themselves log on to the Biller Direct Service

A biller can notify several customers of the service using a report in FI- AR or FI-CAChange passwords

Various User RolesSAP delivers a range of standard roles to which customers can assignthe required authorizations (using transaction PFCG)

Support for User Management Engine (UME) Administration GUI is completely based on iViewsSAP Biller Direct makes use of several UME functions (Create, copy,modify, search users)

Support of Sub-ObjectsHead-Office And Branch-OfficeBill-to/Sold-to


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Additional Functions in User Management (2)

Logging Activities in the SAP R/3 back end that need to be logged have to bespecifiedThe retention period of logged entries can be specifiedReporting

All log entries for each user

All log entries for each document

Supported ISR Scenarios for SAP Biller DirectCreate or change bank details or payment cardsRequest a new userChange address data


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Agenda


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List of Open Bills

Customers cansee all of their billsand credit notes

They can displaythe documents asPDF, HTML orXML

They candownload bill dataas PDF,XML or CSV

SAP Biller Direct istightly integrated

with FI-AR or FI-CA (no separatedatabase)


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Invoice and Payment History

Customers cansee a history oftheir paymentsand invoices

Invoices andpayments canhave a differentstatus dependingon the backendprocesses

Scheduledpayments can becancelled providedthat no paymentrun took place


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Payments

Customers can paytheir invoices using

credit cards or bankcollection (FI-AR)

Online credit cardauthori-zation andsettlement aresupported

Partial payments,offset with creditsand cash discountsare supported

When a customerhas paid an invoice,a payment method,bank details, orcredit card detailsare entered in theopen items thatbelong to the

selected invoice


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Integration with SAP Cash & LiquidityManagement

Customers candownload invoicesin XML, PDF andCSV format

Customers candirectly uploadinvoices in XMLand/or PDF in theirSAP AccountsPayables system

Documents areautomaticallyarchived andattached to theposted document

Customers donthave to scaninvoices anylonger


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Integration With SAP Dispute Management

Customers can createdispute cases for bothpartial payments orthe entire invoice

They can selecta reason code anddownload or uploaddocuments

An initial note for thedispute managementdepartment can beentered

They can select acontact person out ofthe customer contactlist

The disputemanagementdepartment can replyto the customer


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Invoice Upload in Accounts Payable

Customers canprovide their businesspartners with adownload of invoices(XML, PDF and/orCSV)

Its possible to directlyupload invoices (XMLand/or PDF) in theSAP AccountsPayables system

Documents areautomatically archivedand attached to theposted document

Accounting errors arereduced

Scanning of invoicesis no longer

necessary


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Display balances and Line Items

Customers canview balance andline item infor-mation from FI-AR(transaction FD11)

Download ispossible in CSV orExcel format

Access is to amonthly sum-marization and isseparated accor-ding to receivab-les and payments


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Open Item Display

Customers canview line itemdetail information

Customers candisplay accoun-ting documents inHTML, PDF orXML

Customers candownloadaccountingdocuments inXML, PDF format


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Creation of Payment Advices

Customers canassign paymentsto invoices in andsend paymentadvice notes to thebiller

The assigneditems can bechanged up untilthe point when thebillers accountingclerk hasprocessed them

The responsible

accounting clerkcan access thepayment advicenotes from his SAPinbox


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Balance Confirmation

Customers can(not) confirm totalbalances

They can give noreply or specifyreasons why theycannot process thebalanceconfirmation

They can eitherprint the list ordownload it in Excelor CSV format.

The returnedbalance compa-rison appears in theinbox of theaccounting clerkassigned in the SAPsystem.


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Master Data

Customers candisplay andchange theiraddress, bank orcredit card data

They can grant orwithdrawautomatic debitauthorizations

They can modifytheir notificationpreferences

d d f


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Extended Configuration Management

Customers canconfigure the webapplication to theirneeds

Settings can bemade for the userinterface, the usermanage-ment andcertain applicationfunctions

Technical set-tings can be madefor poolconnections, theBusinessConnector andthe JCo-Server

A d


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Agenda

Bill Di P i M d


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Biller Direct Processing Mode

SAP Biller Direct can be operated in various modes

Biller DirectStandard Mode

Biller DirectAgent Mode*

Biller DirectCall Center Mode

Biller DirectBalance Mode

* only available with FI-CA

Bill Di S d d M d


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Biller Direct Standard Mode

The standardmode covers allfunctions thecustomer can usevia the Internet

Invoices andpayments aredisplayed in a lineitem overview form

Bill Di t B l M d


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Biller Direct Balance Mode

The balance modeallows users toview balances andtransactions

The account ispresented to thecustomer like abank account

Transactions arepresented on thescreen chrono-logically in total,including bills inprocess, paid bills,credits andpayments

Oth Bill Di t P i g M d


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Other Biller Direct Processing Modes

Call Center ModeMakes all the standard mode functions availableThe option exists of integrating SAP Biller Direct as a Java-basedsubcomponent in a call centerThe call center application can be expected to transfer the number ofthe business partner to the Web application

Agent ModeFor integration with collection companies

All standard mode functions are available to an agent who collectsreceivables on behalf of your companyThis mode is only available in conjunction with FI-CA

Ag d


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Agenda

Buy side e Invoicing (Payer Direct)


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Buy-side e-Invoicing (Payer Direct)

Architecture and User Management

Payer Direct uses the same architecture and user management as SAP Biller DirectIt is integrated with FI-AP (Accounts Payable) and provides suppliers with an entireinternet view on their accountThere are currently no separate enrollment functions available

Presentation LayerPayer Direct can be deployed in two ways:

as business package, i.e. as iViews within a SAP Portal (e.g. in the Supplier Portal)as stand-alone application on J2EE basis (like SAP Biller Direct)

Payer Direct povides a web based HTMLB user interface.

Buy side e Invoicing: Bills View


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Buy-side e-Invoicing: Bills View

Suppliers can seeall of their invoicesin-cluding theirstatus (e.g. if theyare paid or not)

They can alsoview additionalpayment in-formation (e.g.check number)

Buy side e Invoicing: Bills View


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Buy-side e-Invoicing: Bills View

Suppliers can seeall of the pay-ments scheduledby the payer(buyer)

They can alsoview a paymenthistory in order toexplain whichinvoices wereprocessed by thepayment

Buy side e Invoicing: Credits View


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Buy-side e-Invoicing: Credits View

Suppliers can seeall of his creditsposted in thepayers system

Agenda


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Agenda

Business Benefits


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Business Benefits

Lower cost of billing with no printing and postal charges

Efficient processing of payments and exceptionsMore precise cash management and improved liquidity planningBetter explanation of payment deductionsData integration with accounts receivable, accounts payable, cash managementand dispute management

Better customer retentionOpportunities for one-to-one marketingFewer accounting and settlement errorsImmediate access to invoice copiesNo changes of existing business processes

Productivity gain for A/R and A/P departments

New Release Strategy


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New Release StrategyStabilizing the core while delivering continuous innovation

SAP ERP 6.0 is the Go-ToRelease for SAP R/3 Customers.

2006 2007 2008 2009 2010

SAP ERP 6.0

SAP NetWeaver

Enhancement Packages NextMajorERPRelease

Availability


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SAP Biller Direct6.0 (part of SAP ERP 6.0)

Available since May 2006 (default shipment)Future functionality in Enhancement Package 2:BI contentPagination and searchUpload of invoicesMulti-backend supportDisplay of activity history

SAP Biller Direct 3.0 (part of SAP ERP 2004) Available since 2004

Availability

SAP Biller Direct at SONY UK


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SAP Biller Direct at SONY UK

SONY UK runs SAP Biller Direct Enables self-service for dealer networkRapid implementation: 30 daysReduces call center volume for account status by 30%Enables greater focus on cash collections and disputeresolution

SAP Biller Direct augments our dealer portal withinvoicing and account management capabilities. Now, ourdealers have better visibility of account status and abilityto make payments electronically. This has enabled ourcustomer accounts team to focus their time on collectionsand dispute resolution, which will ultimately have a

positive impact on cash flow.

Matthew Jepp, General Manager, Finance, SONY UK

SAP Biller Direct at Ole Miss


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SAP Biller Direct at Ole Miss

Were excited to offer SAP Biller Direct to students. We feel theylltake advantage of this payment option frequently. Right off the batwe had steady activity, with several thousands of dollars intransactions on some days.

Sam Thomas, Bursar, University of Mississippi

UNIVERSITY OF MISSISSIPPI runs SAP Biller Direct: Online bill presentment for students Secure payment option to register for classes

Students didnt wait for the officialannouncement to begin using the new service

SAP Biller Direct and SAP Dispute


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SAP Biller Direct and SAP DisputeManagement at Reynolds & Reynolds

Reynolds & Reynolds runs SAP Biller Direct & SAP DisputeManagement

Invoice copy self service for customers andsales reps to avoid calls, reduce costs andincrease customer satisfactionDisputes are tracked company-wide and by business line

Automatic e-mail notification on disputeescalation

Sales reporting of dispute data

Weve made a corporate investment in SAP as our base

enterprise functionality. If you look at total cost of ownership,youll find that an integrated, flexible solution like SAP is theway to go.

Craig Braunschweiger, Director of Internal DeliverySystems, The Reynolds and Reynolds Company

SAP Biller Direct at Arcor


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SAP Biller Direct at Arcor

ARCOR runs SAP Biller Direct

Electronic Invoicing via Arcor customer portalIncreased customer satisfactionSignificantly reduced efforts for invoicesReduced personnel costsImplementation with 90 man days external and 100 mandays internal effort

The electronic invoicing capabilities of SAP Biller Direct dosignificantly reduce manual process steps and do minimize effortsfor printing, paper and administration.

Thorsten Puzicha, Project Manager in Product Management, Arcor

Further Information


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SAPNet /Service Marketplace /Public Web:

Use ALIAS: FSCM or erp-financials

Further Information

Direct Contact:

SAP ERP Application Solution Management


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Thank you!

Biller Direct 6.0 (English).ppt

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