BILBOROUGH AND ASSARTS FARM

MEDICAL CENTRE

PATIENT SURVEY 2013

Question 1.

If you have in the last few months attended the Emergency Department at the hospital, roughly what time did you arrive?

13%

64%

23%

Before 8.00am

Between800am-630pmAfter 6.30pm

Question 2

In your opinion could your condition have been dealt with by your local Pharmacist? Add chart

14%

86%

Yes

No

Question 2 continued …..

Comments

Never used this service before Never been Not sure if it could help

Question 3

If you attended between 8.00am – 6.30pm in your opinion could your GP Practice have dealt with your condition 37%

63%

YesNo

Question 3 continued..

If your answer to question 3 is Yes, did you try to make an appointment with your GP practice

75%

25%

Yes

No

Question 3 continued..

If your answer to question 3 is Yes, were you offered an appointment to be seen within the GP practice

Comments: Wasn’t open at the

time

64%

36%Yes

No

Question 4

If you visited the emergency department outside of surgery opening hours, did you attempt to contact the emergency out of hours service provider NEMS (Nottingham Emergency Medical Services)?

32%

68%

Yes

No

Question 4 continued

Comments

Unable to as heart had stopped Yes. They were very good

Question 5

Did you attempt to contact the emergency 111 service set up for when you need medical help fast but it’s not a 999 emergency?

24%

76%

Yes

No

Question 6

Are you aware that NHS Direct has 24-hour telephone/on line Health Advisory service

90%

10%

Yes

No

Question 6 continued

Comments

Have used but haven’t been given the correct advice

They were very helpful and patient

Question 7

Would you consider using this service

in the future?

87%

13%

Yes

No

Question 7 continued…..

Comments

Have used but incorrect advice given Heard of it, but not sure what the criteria

is for using it was

Question 8

Are you aware that Nottingham has a GP Led Walk in Centre open 7 days a week 8.00am-8.00pm, 365 days a year on Upper Parliament Street offering health advice and treatment? 84%

16%

Yes

No

Question 8 continued….

Comments They have one in town

Question 9

Would you consider using this service in the future?

90%

10%

Yes

No

Question 10

Are you aware of the following NHS

cancer screening programmes?

Breast Cancer Screening - for 50+year old females

Breast Cancer Screening

55%

45% YES

NO

Question 10 continued….

Bowel Cancer Screening - for 60-69 year old males and females

Bowl Cancer Screening

45%

55%

YES

NO

Question 10 continued….

Cervical Cancer Screening – 25-64 year old females

Cervical Cancer Screening

58%

42% YES

NO

Question 11

Are you aware that the practice runs a monthly Carers Drop in Clinic to help the carers access support for them?

Carers Drop in Clinic

21%

79%

Yes

No

Questionnaires incorrectly completed

Incomplete Questionnaires

5%

95%

Yes

No