Bigston Corporation

Quality, Service, Innovation

We appreciate this opportunity to introduce you to Bigston Corporation.

Since 1972, we have built a reputation for quality service to the electronics industry. Our commitment to excellence is best demonstrated by the long term relationships we share with some of the premier names in the electronics industry.

We invite you to review the enclosed material to learn about our reverse logistics solutions. and welcome the opportunity to provide you with a customized proposal, or answer any questions on how we can leverage our capabilities to best meet your needs

Again, thank you for considering Bigston Corporation.

Sincerely,

Kimitaka SekiguchiChairman and President

Message from the Chairman & President

Who we are

• A privately held U.S. Corporation• ISO 9001:2008 certified• A certified minority owned & controlled business• Japanese heritage of 5S quality and service

What we do

Who we are and What we do

• Depot repair, refurbishment & triage • Recall & retrofit operations• Consumer returns (RMA), exchanges, & fulfillment• OEM parts depot• Reverse engineering & de-manufacturing

Facilities

Corporate 1590 Touhy Avenue

Elk Grove Village, IL 60007

68,000 square feet

Chase 1440 Chase Avenue

Elk Grove Village, IL 60007

17,500 square feet

Mexican Maquiladora Ave. Industrial Falcon S/N

Parque Industrial del Norte

Reynosa, Tamaulipas

C.P. 88730 Mexico

130,000 square feet

Organization Chart

Chairman and President Kimitaka

Sekiguchi

EVP Takeshi

Kusumoto

VP Sales/Marketing,

IT, QA, ISO, Engineering Tom Sekiguchi

VP Finance & Administration Mary McMahon

GM OPS (HQ) Rob Findlay

GM OPS (MX) Koko Sannomiya

Business Development

ConsultantMike

Stockhaus

Leadership Team Kimitaka Sekiguchi

Takeshi Kusumoto

Tom Sekiguchi

Mary McMahon

Rob Findlay

Tomoko Sannomiya

Mike Stockhaus

− Founder of Bigston. − 40 years management, marketing & manufacturing experience.

− 40 years marketing, factory corporate planning, parts management, customer service− 30 years at SONY Corp. Japan, Brazil & U.S. − 5 years at Bigston international operations & supply chain executive

− 17 years domestic & international supply chain management.− U.S. Customs brokerage license.− 5 years B2B sales & marketing.

− 34 years accounting, finance, HR, facilities, sourcing. 10 years Bigston CFO.− Expertise in Mexican Maquiladora regulations, implementation & international relations.

− 22 years retail sales, operations, customer service, supply chain & technical management.− Six years with Bigston in operations & strategic planning.

− International customer service at Nissan Mexicana and foreign affairs at Mexican Consulate.

− 10 years Bigston de Mexico Maquiladora GM. Trilingual (Spanish, English, Japanese).

− 28 years Best Buy retail/B2B sales, operations, IT, service & reverse logistics management.− 11 years asset recovery & 3PL strategic alliances.

− `

Bigston’s Customer History

Consumer Electronics OEM’s

• Canon• Sony• Panasonic• Toshiba• Sharp• Onkyo• Casio• Medion• Sanyo

• Hitachi• Mitsubishi• Aiwa• JVC• Funai• Marantz• Minolta• Thomson• Bose

• Zenith• Pioneer• Fuji• Kenwood• Okidata• Nikon• Motorola• Leica• Epson

• Delco• Pure Digital• Protronics• Olympus• Harmon-Kardon• Symphonic• VTech• Cobra• TEAC

Retailers

• NEC• NXTV• Buena Vista

Bigston’s Customer History

• Sears• Circuit City• Game Stop• Highland• Rex

Commercial OEM’s

• Jacobs Trading• Hartford• Hyper Microsystems

• Omron• Tanita• Medion

Secondary Markets

Medical and Health OEM’s

Capabilities

Technology

• Web-Web-based IT production and order tracking

• Board level repairs (BGA machines)

• De-manufacturing• Reverse engineering• Lens repair

Reverse Logistics

• Refurbishment• Fulfillment• Recall and retrofit services• De-manufacturing• Reverse engineering• Kitting and assembly• Triage

Product Capabilities

Categories• Digital camera• DVD recorders• Home theater• Gaming • Car stereo• Telephones• Cell phones• Electronic musical keyboards• GPS• LCD’s

• Printers• POS• PC’s & Laptops• Projectors• Microwave ovens• Blood pressure monitors• Blu-ray• Pedometers• Nebulizers• Vacuums• Air conditioners

Customer Service KPI’s

Digital camera customers ranked highest in industry customer satisfaction from achieving KPI’s:

• TAT< 2 days

• Quality (redo) < 0.2%

• Call (abandon ratio) < 5%

• Lower parts inventory < 5%

• Lower parts usage per repair

• Flexible production capacity

• Lower product exchange

Refurbishing KPI’s

Superior refurbishing quality and lower production and costs:

• Receiving TAT

• Production yield ratio

• Cost per unit

• On hand <0.7 M

• Inventory accuracy = 100%

• QA result = QA reject 0%

Quality Management by ISO

Bigston’s ISO 9001:2008 processes ensure consistent high quality

Customer satisfaction

Customer satisfaction

Customer requirements

Customer requirements

Management responsibility

Measurement, analysis and improvement

Resource management

Product realization

Product

QA Systems based on MIL Standards (AQL= 1.5) assure consistent high quality

Maquiladora‘s Competitive Advantages

McAllen/Reynosa

Reynosa, Mexico facility provides:

1. Lower cost per unit (approx. ¼ U.S labor rate)

2. Speed to market

3. High volume capabilities

Utilization of Maquiladora Low Labor Model

Manufacturer

Inspection

Bigston in Reynosa

Quality Assurance

Repair/Cleaning

RetailersRetailers

Shipping

McAllen

Reynosa

Bigston Chicago

Return RetailersRetailers

Return Centerin McAllen

Sales (Drop-ship) / Product Exchange

Return Authorization P.O.

Receiving/Transferring

Storing

Sales (Drop-ship) / Product Exchange

High TechProducts

Labor Intensive

Work