Biggby coffee
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Transcript of Biggby coffee
Biggby Coffee3499 East Lake Lansing Road
Don WuCasey ArringtonBrent WilsonRyan SchumacherRachel Jedrzejas
Table of ContentsAbout BiggbyFacility LayoutCustomer FlowStockroom & InventoryTechnology
AboutBiggby is a privately owned coffee
franchise that was started in East Lansing, MI
Currently has over 100 stores in the U.S.
Ranked #28 fastest growing chain restaurants
Interesting Facts3rd Most
profitable store in America
Runs independent marketing campaigns
Biggby had its 15th birthday in March
Facility Layout – Front of HouseFront of House is where
product is assembled and customers are served.
WorkstationThe workstation has three
stations: Cashier Shot-puller Milk
steamer
Facility Layout – Back of HouseBack of House is
used for storage of inventory and food preparation.
Customer FlowCustomers are dealt with in FIFO
system. Single line, multiple phase
queuing system.
Service BottleneckThe bottleneck
often occurs at the espresso machine.
It takes 30 seconds for the machine to produce 2 shots of espresso, and has a maximum capacity of 4 shots at a time.
Customers in LineWaiting psychology is employed
to keep customers occupied and happy while in line.
Stockroom & InventoryInventory is tracked by
managementMaterial is replenished on a
weekly basis and kept at a minimum.
Material OrdersMaterial is replenished on a
weekly basis and kept at a minimum.
Technology – Point-of-SaleRadient Touchscreen SystemAloha Point-of-Sale Software
Technology – Espresso MachineEspresso Machine
Thank You!