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Tender Ref No. DEL/CARGO WHS/2019 Dated:29th July,2019

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BID DOCUMENT

SELECTION OF SERVICE PROVIDER

FOR

CARGO HANDLING & WAREHOUSE SERVICES OF

INTERNATIONAL CARGO

FOR

AIR INDIA LIMITED

AT IGI AIRPORT,

NEW DELHI


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DISCLAIMER

The information contained in this tender document (hereinafter referred to as “Tender” or

“Tender Document “or Request for Quotation or RFQ) or/and any information pertaining

to the aforesaid subject matter provided subsequently to the Applicants/Bidders in any

form by Air India Ltd. shall be subject to the terms and conditions which are contained

herein and any other terms and conditions as may be prescribed by Air India Ltd prior to

award of the Tender.

The purpose of this Tender is to provide all Bidders with the information that may be

useful to them in the formulation of their Bids in response to this Tender. The

statements and facts contained herein, which reflect various assumptions and

assessments arrived at by Air India Ltd. do not purport to contain all/exhaustive the

information on the aforesaid subject matter that each applicant may require for the

purposes of submitting their Bids.

The assumptions, assessments, statements and information contained in this Tender

may not be complete, accurate, adequate or correct. Each Bidder should, therefore,

conduct its own due diligence, investigations and analysis and should check the

accuracy, adequacy, correctness, reliability and completeness of the assumptions,

assessments, and information contained in this tender document and shall obtain

independent advice from appropriate sources.

The information provided in this Tender to the Applicants is on a wide range of matters,

some of which depends upon interpretation of law. The information given is not an

exhaustive account of statutory requirements and should not be regarded as a complete

or authoritative statement of law. Air India Ltd. accepts no responsibility for the

accuracy or otherwise for any interpretation or opinion on the law expressed herein.

Air India Ltd. also accepts no liability of any nature whether resulting from negligence or

otherwise however caused arising from reliance of any Applicant/Bidder upon the

statements contained in this Tender.

Air India Ltd. may in its absolute discretion, but without being under any obligation to do

so, update, amend or supplement the information, assessment or assumption contained

in this Tender, from time to time till opening of the Bids (technical and financial).

The Tender does not imply that Air India Ltd. is bound to select a Bidder or to appoint the

Selected Bidder, as the case may be, and Air India Ltd. reserves the right to reject all or

any of the Bids without assigning any reason at any time.

The Bidder shall bear any and all its costs associated with or relating to the preparation

& submission of its Bids including but not limited to preparation, copying, postage,

delivery fees, expenses associated with any demonstrations or presentations which may

be required by Air India Ltd. or any other costs incurred in connection with or relating to

its proposals. All such costs and expenses shall remain with the Bidder and Air India

Ltd. shall not be liable in any manner whatsoever for the same or any other costs or

other expenses incurred by the Bidder in preparation or submission of the proposal,

regardless of the conduct or outcome of the bid selection process as contained herein.

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Air India Limited

SUMMARY OF BIDDING INFORMATION

NAME OF WORK : CARGO HANDLING & WAREHOUSE SERVICES OF

INTERNATIONAL CARGO

PLACE OF WORK : Air India Cargo, IGI Airport, Terminal-II, New

Delhi-110037.

LAST DATE AND TIME FOR : 21st August,2019/ 15:00 Hrs

RECEIPT OF BIDS

DATE AND TIME OF OPENING OF: 21st August 2019 / 16:00 Hrs

BIDS

PLACE OF SUBMISSION AND :AIR INDIA,CARGO SALES,GSD BUILDING

OPENING OF BIDS IGI AIRPORT, TRML-II,

NEW DELHI-1100037.

CONTACT PERSON : Name: Mr. P. Kujur,

Designation: Sr. Asstt. Gen. Manager ©

Phone: 011-47454023 Email: [email protected]

Mob: +91 8800197880


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AIR INDIA LIMITED

INVITATION FOR BIDS

SELECTION OF CARGO HANDLING & WAREHOUSING - SERVICE

PROVIDER FOR AIR INDIA LIMITED AT IGI AIRPORT, NEW DELHI.

1. AIR INDIA LIMITED, a company constituted under the Indian Companies Act

1956, with its registered office at Airlines House, 113 Gurudwara Rakabganj

Road, New Delhi-110001, India, operates as “AIR INDIA” (hereinafter called Äir

India”) as National flag carrier for India. AI operates flights within India, as well

as to the international destinations, and inter alia has major operations and

maintenance bases at Mumbai and New Delhi. Air India is interested in Selection

of Cargo Handling & Warehousing Service Provider for International Cargo

Handling at IGI Airport, New Delhi.

2. The scope of the work (hereinafter referred to as “Services”) for the Cargo

Handling & Warehouse Service Provider shall be as detailed under the Bid

documents.(Annexure A to G )

3. The bidders (hereinafter referred to as Bidders/Applicants) who have experience

in similar works and have established organization for taking up such works and

who satisfy the qualification criteria of Bid Documents need only apply.

4. The Air India invites sealed Technical and Financial Bid. For the bid submission

purposes, tenderers should submit their bids in the prescribed formats in separate

envelopes:-

Envelope (i): To be super scribed with “Technical Bid Part - A, Tender

No:DEL/CARGO WHS/2019, Dated: 29/07/2019, Due Date: 21/08/2019,

Tender for Selection of Service Provider for Cargo Handling & Warehousing

of Air India Limited, International Cargo at IGI Airport, New Delhi ” This

envelope must contain duly filled in Technical Bid Form (Annexure-C) supported

with duly signed relevant documents of evidence, duly signed copies of Annexure

A,B,C,E and F . This envelope must also contain EMD of Rs.2,00,000/- (Rs

Two Lakhs Only) favouring Air India Ltd payable at New Delhi by way of

DD/Pay Order and the envelope be sealed / closed.

Envelope (ii):To be super scribed with “Financial Bid Part - B, Tender No

DEL/CARGO WHS/2019, Dated: 29/07/2019, Due Date: 21/08/2019, Tender

for Selection of Service Provider for Cargo Handling & Warehousing of Air

India Limited, International Cargo at IGI Airport, New Delhi ” This envelope

must contain duly filled Financial Bid Form (Annexure - D) and be sealed / closed

with complete name and address of the Bidder.

Envelope (iii): Master Envelope: To be super scribed with “Tender No

DEL/CARGO WHS/2019, Dated: 29/07/2019, Due Date: 21/08/2019,Tender

for Selection of Service Provider for Cargo Handling & Warehousing of Air

India Limited, International Cargo at IGI Airport, New Delhi ” . This Master

envelop must contain duly closed/sealed two Envelopes i.e. (i) Technical Bid Part

– A (ii) Financial Bid Part – B and the said Master Envelope be sealed / closed.

The Master Envelope should carry the complete name and address of the Bidder

along with the telephone, fax and e-mail address.

Figures quoted in Technical and financial bid should be covered with a transparent

adhesive tape. The Air India invites sealed Technical and Financial Bid.


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5. Bidder should submit the Tender document on Company’s Letter head duly signed

with Seal of the company and all the relevant supporting documents attached with

the said bids should be duly signed and Stamped by the Bidder/ Authorised

Representative. In case the bids are not accompanied by any and all supporting

documents, the bid shall be liable to be rejected.

6. A complete set of bidding documents are available online on the website of Air

India at www.airindia.com. All bids must be accompanied by Earnest Money

Deposit of the amount INR 2,00,000/- (INR Two Lac only.) In the form of valid

DD/Bankers cheque drawn in favour of “Air India Limited” payable at New

Delhi, India. The DD should be attached with Technical Bid.

7. No other forms of payment would be accepted. The EMD for unsuccessful bidders

shall be returned/ refunded at the earliest.

8. All Bids must be delivered to the office of Sr. AGM-Cargo, Air India, Cargo Sales,

GSD Building, IGI Airport, Terminal -II, New Delhi-110037 not later than 1500

hrs on 21st August, 2019.

9. The Air India reserves the right to accept or reject any bid and to annul the bidding

process and reject all bids, at any time prior to award of Contract, without thereby

incurring any liability to the affected bidder or bidders or any obligation to inform

the affected bidder or bidders of the grounds for the Air India’s action.

10. Bidders may obtain any further information/clarification regarding the availability

of Bid documents, from Air India, Cargo Sales, GSD Building, IGI Airport,

Terminal-II, (Mob:8800197880)

11. Wherever the world ground handling/cargo handling services appears in the bid

documents, the same should read as Cargo Handling & Warehouse Handling

Services.

12. The Bidders must forward the pre-signed integrity pact (duly initialled on each

page) as mentioned under (Annexure F) along with the Technical Bid.

13. Annexure of the Bid:

Annexure A : Work Scope (IATA SGHA 2013). (Page 6-10)

Annexure B : General Terms and Conditions. (Page 11-26)

Annexure C : Technical Bid (Page 27-34)

Annexure D :Quote for Terminal charges, Financial Bid (Page 35-36)

Annexure E : Service Level Agreement/Performance Parameters(Page 37-41)

Annexure F : Integrity Pact (Page 42-46)

Annexure G : Air India Flight Schedule, Type of aircraft and ULD

Configuration (47-54)

General Manager-Commercial (NR)

Air India Limited

http://www.airindia.com./


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ANNEXURE -A

WORKSCOPE FOR CARGO HANDLING & WAREHOUSE HANDLING OF

INTERNATIONAL CARGO OF AIR INDIA LIMITED AT IGI AIRPORT, NEW

DELHI

(Relevant clauses taken from IATA GHA AGREEMENT 2013)

SECTION A: REPRESENTATION, ADMINISTRATION AND SUPERVISION

1.1. Representation

1.1.1. (a) provide

(b) arrange for

1. Guarantee

2. Bond

To facilitate the Carrier’s activities

1.1.2. Liaise with local authorities.

1.1.3. Indicate that the Handling Company is acting as handling agent for the Carrier.

1.1.4. Inform all interested parties concerning schedules of the Carrier’s aircraft.

1.2. Administrative Functions

1.2.1 Establish and maintain local procedures.

1.2.2. Take action on communications addressed to the Carrier pertaining to warehouse.

1.2.3. Prepare, forward, file and retain for a period specified in the Annex B, messages/

Reports/ statistics/documents and perform other administrative duties in the

following areas.

(a) Station administration

(b) Load control

(c) Cargo services

1.2.4. Maintain the Carrier’s manuals, circulars and other operational documents

connected with the performance of the services.

1.2.5 Issue AWBs for Direct Booking from Defence/MEA/Postal Dept and any other

category as and when required by Airline and deposit the collection in Airlines

account.

1.2.6 Collect DO fee and/or any other charges from time to time from the clients on

behalf of the airline and deposit the collection in airline account.

1.3. Supervision and /or Co-ordination.

1.3.1. (a) Supervise

(b) Co-ordinate services contracted by the Carrier with third party (ies)


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1.3.2 Provide Turnaround coordinator.

1.3.3. Ensure that the third party (ies) is (are) informed about operational data and

Carrier’s requirements in a timely manner.

1.3.4. Liaise with the Carrier’s designated representative.

1.3.5. Verify availability and preparedness of personnel, equipment, loads,

documentation of third party (ies).Verify dispatch of operational messages.

13.9. Note irregularities and inform the carrier.

1.4 Station Management

1.4.1. Provide representative on behalf of the Carrier to act

(a) exclusively.

1.4.2. The Handling Company is authorized to represent the Carrier’s interest with

regard to resolving governmental and local authorities’ matters.

1.4.6. Liaise with local and Government authorities to ensure that all necessary permits

and licenses are applied for, negotiated and secured in advance of each

seasonal/operational change.

SECTION 5: CARGO AND MAIL SERVICES

5.1. Cargo and Mail handling -General

5.1.1. (a) Provide

(b) Arrange

(1) Warehouse and storage facility (ies)

(2) Warehouse handling equipment.

(3) Warehouse handling services.

(4) General Cargo

(5) Special Shipments (HUM/VAL/PER)

(6) Specialised Cargo products

(7) Post office mail.

(8) Diplomatic mail

(9) Diplomatic cargo

(10) Company cargo/material

(11) Dangerous Goods as per IATA Dangerous Goods Regulations Manual.

5.1.2. (a) Issue

(b) Obtain

(c) Make available to Carrier Receipt upon delivery of Cargo.

5.1.3. Take action to

(a) prevent theft or damage to the Carrier’s cargo and mail in custody of the


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Handling Company.

(b) Prevent theft or unauthorized use of, or damage to the Carrier’s pallets,

Containers, nets, straps, tie-down rings and other material in the custody of

the Handling company. Notify the Carrier immediately of any damage to or

loss of such items.

5.2. Customs Control

5.2.1. (c) place cargo under Customs control.

(d) present to Customs cargo for physical examination for

(1) Inbound cargo

(2) Outbound Cargo

(3) Transfer Cargo

5.4. Physical Handling Outbound/Inbound

5.4.1. Accept cargo, ensuring that

(a) machine-readable Cargo labels are affixed and processed.

(b) Manual labels are affixed and processed.

(c) Shipments are “ready for carriage’.

(d) The weight and volume and number of pieces of the shipments are checked.

(e) The regulations for the carriage of special cargo, particularly the IATA

Dangerous Goods Regulations (DGR), IATA Live Animals Regulations

(LAR), and others have been complied with.

5.4.2. Tally and assemble cargo for dispatch

5.4.3. Prepare

(a) Bulk cargo

(b) ULDs using

(c) Build up materials provided by Carrier.

(d) Build up materials provided by Handling Company and establish -

1. Gross weight

2. Volume weight

3. ULD contour and provide the load control unit with the information.

5.4.4. Perform acceptance check on pre-built ULDs and establish, if accepted

(a) gross weight

(b) Volume

(c) ULD contour and provide the load control unit with the information.


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5.4.5. (a) Load outbound cargo on vehicles.

(b)Assemble cargo for delivery to the aircraft.

5.4.6. (1) Offload bulk cargo from vehicles.

(2) Breakdown ULDs

(3) Check incoming cargo against airway bills and manifests.

(4) Release cargo to the consignee or agent.

5.5. TRANSFER/TRANSIT CARGO

5.5.1 Identify transfer/transit cargo

5.5.3. (a) Provide

(b) Arrange for transport to the receiving carrier’s warehouse.

(1) on airport.

5.5.4 Accept/prepare

(a) transfer cargo

(b) Transit cargo for onward carriage.

5.6. Post Office Mail

5.6.3 Transport mail from

(a) Cargo warehouse to postal facility

(b) Postal facility to Cargo Warehouse

1. on airport.

5.6.5. Prepare

(a) Bulk mail

(b) ULDs and establish

(a) Gross weight

(b) Volume

(c) ULD contour and provide the load control unit with the information

SECTION 6: SUPPORT SERVICES

6.1. Accommodation

61.1. Provide the carrier with

(a) Air conditioned Office space (300 Sq. Meters) fully equipped with Work stations/ Cabins.

(b) Storage space (20 Sq. Meters) with racks

(c) Other facilities, as specified in Annex B

6.2 Automation/Computer Systems

6.2.1 (a) Provide

(b) Arrange for


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(c) Operate

Computer hardware and other equipment (as specified in Annex B) to enable access to

(2) Handling Company’s system

6.2.2. Perform the following functions in

(b) Handling Company’s system

(c) Cargo Handling

6.3. Unit Load Device (ULD) Control - For Built-up ULD’s

6.3.1. (a) Provide or

(b) Arrange for storage space for ULDs

(2) Cargo ULDs

6.3.2. Take action to prevent damage, theft or unauthorized use of the Carrier’s ULDs in the custody of the Handling Company. Notify the Carrier immediately of any damage or loss. (ULDs under the custody of the Handling Company).

6.3.3. (a) Take physical inventory of ULD stock and maintain records (for ULD’in possession of handling company)

6.3.4. Prepare ULD exchange control documentation for all transfer of ULDs and obtain signature (s) of the transferring and receiving carrier (s) or approved third parties

and distribute copies.

6.3.5. Handle lost, found and damaged ULDs and notifies the carrier of such irregularities.

SECTION 7 - SECURITY

7.2. Cargo and Post office mail


(b) Arrange for

(1) control of access to the cargo facilities.

(2) Screening of cargo and/or mail

(3) Physical examination of cargo

(4) Holding of cargo and/or mail for variable periods.

(5) Secure storage of cargo and /or mail

7.5. Additional Security Services


(b) Arrange for (upon request)

Additional security services.

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ANNEXURE “B

GENERAL TERMS AND CONDITIONS

Whereas Air India Ltd. (referred as Airline hereinafter) intends to hire the services from

one of the Custodians at the Cargo Terminal, IGI Airport, Terminal-II, New Delhi with

regard to the following functions necessarily arising out of an effective, efficient and

timely handling of the air export and import cargo and whereas the Airline solicits the

following services from the Custodian, the responses/confirmation of which shall be

tantamount to the “Technical” bid being offered by the Custodian towards compliance of

the desired services by the Airlines. The detailed ambit of work-scope/services required is

mentioned herein under:-

EXPORT CARGO

1. The Custodian shall make necessary arrangements to facilitate the vehicles

carrying the export cargo at the appropriate and convenient entry gate/point.

2. The Custodian shall allocate a dedicated and exclusive cargo offload platform for

smooth, unhindered and quick handing over/processing of export cargo.

3. The Custodian shall arrange sufficient manpower equipped with state-of-the -art

logistics support at the offload station towards a safe and secure offloading of

goods.

4. The Custodian shall position its staff at a strategic location for collection of the

Terminal Charges.

5. The Custodian shall allocate an exclusive cargo storage area pending Customs

clearance.

6. The Custodian, consequent upon the Customs clearance, shall depute

adequate manpower for screening of the goods by Carrier Personnel.

7. The Custodian shall engage adequate and trained manpower towards storage of

the cargo in the warehouse whereby a correct and un-ambiguous location of the

goods shall be marked by them.

8. The Custodian shall provide certain designated area in or around the warehouse

wherein the empty pallets of the airlines could be kept and should be easily

retrievable for unitizing purposes as and when the need arises.

9. The custodian shall provide adequate and skilled manpower to accomplish the

loading/unitization and when advised by the Airline personnel.

10. The Custodian shall provide enough and unhindered space for unitization and

bulk loading in trolleys (BT) in the warehouse prior to their exiting to the bay.

11. The custodian should preferably install an Elevated Transport Vehicle (ETV), if

not already in place, for storage and timely retrieval of the ULDs.

12. The Custodian shall ensure installation of CCTV at all the vulnerable locations.


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13. The Custodian shall position its Security personnel at the all the strategic

locations.

14. The Custodian shall be liable for theft or pilferage, if any, occurring from the

export goods while these are in their custody.

15. The Custodian shall be liable for settlement of an appropriate claim/compensation

of the lost/misplaced/pilfered goods in accordance with the laid-down guidelines

in case any of these mishandling occurs to the exports goods in their custody.

16. The Custodian shall also be liable for discrepant loading, if any, whereby the

pieces are wrongly loaded in the ULDs/BTs and consequently shipped to the

incorrect destinations.

17. The Custodian should necessarily have a Centre for Perishables for their

unitization and storage with varying temperature control including the minus ones.

18. The Custodian should necessarily have a designated place with safe vault inside

the warehouse for storing the Valuable consignment.

19. The Custodian should necessarily have a Centre for storing the Dangerous

Goods and Live Animals, If any feeding arrangement for the AVI is to be done

during its stay in the warehouse, same should be taken care by the warehouse

custodian in liaison with agent/shipper

20. The Custodian should have ample of space for goods’ warehousing and hence in

no case should there erupt any instance of inter-mixing of different consignments.

21. The Custodian shall provide Cargo booking facility with adequate, trained and

experienced staff for shipments coming from Defence, MEA, Postal Depts. and

any other category as and when required by the airline. This also includes direct

booking for transportation of Human Remains/HUM. Designated counters with

sufficient manpower will be provided to cut the AWBs and other documents on

behalf of Airline. It will also be the responsibility of the Handling Company to

deposit the collection in Air India account on daily basis or as advised from time

to time. Handling Agency will prepare DSR on fortnightly basis to be submitted to

airline and no additional cost for it as same will be part of the package. The

Custodian shall be solely responsible for misuse of CBD stock given by the

airline. The Warehouse service provider/Handling agency will collect and deposit

in the airline’s bank account any MISC charges levied by Airline from time to

time.

21. The Custodian will ensure putting in place in certain terms the provisions for

adequate space for acceptance/storage of the cargo on weekly offs and public

holidays, such as collection of cargo on SAT/SUN to utilise the cargo space

available on Monday. Our Monday flights invariably go exceptionally light due no

cargo available to load for the day. No demurrage will be levied for above storage.

In fact, this will give advantage to the warehouse for their business.


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IMPORT CARGO

1. The Custodian shall make sufficient space available outside its Import Warehouse

to facilitate the parking of the ULDs/BTs having offloaded from incoming flights.

2. The Custodian shall install the CCTVs and position the Security Guards in/around

the import goods area outside the warehouse to keep a vigil to avoid any theft or

pilferage.

3. The Custodian shall commence the import action immediately on goods’ receipt

but not later than 2-4 hours after the actual arrival of the flight.

4. The custodian shall depute adequate personnel for an effective, timely, smooth

and faultless checking of the incoming goods towards an early issuance of the

Segregation Report.

5. The Custodian shall ensure storage of the incoming goods in an orderly manner in

the warehouse and shall further avoid any damage or pilferage to these goods

while in storage.

6. The Custodian shall position sufficient windows/counters for acceptance of the

import-related charges in order to avoid delay and inconvenience to the

consignee.

7. The Custodian shall arrange a smooth passage for exit of the import goods after

these are duly delivered to the consignee.

8. The Custodian shall ensure vital inter-electronic connectivity to facilitate the

Electronic Data Interface (EDI) among all the stakeholders.

9. The Custodian will make arrangements for collection of DO fee and/or any other

charges from time to time from the clients on behalf of the airline and deposit the

collection in airline account on daily basis or as advised from time to time. The

Warehouse service provider/Handling agency will collect and deposit in the

airline’s bank account any MISC charges levied by Airline from time to time.

TRANSHIPMENT CARGO

1. The Custodian shall make sufficient space available outside the export/import

warehouse for parking the ULDs in Transit pending their further dispatch.

2. The Custodian shall arrange an exclusive warehouse dedicated to store the loose

transhipment cargo.

3. Delhi being the HUB, the Custodian shall arrange adequate facility for

transhipment ( I to I, I to D & D to I ) should be put in place for smooth movement

of cargo. Min two staff/officer would be positioned by the Handling Company at

coordination cell (24x7).


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GENERAL CONDITIONS

1. Air India being a National Carrier, in case of natural calamity/relief/rescue

if Air India Carriage any FOC material, all warehouse charges will be FOC.

2. In case of carriage of cargo by Air India subsidiaries such AICL (IX), the same will

be handled by the warehouse custodian as for Air India.

3. In case of Company cargo, no warehouse handling charges will be paid to the

handling company (Warehouse Custodian) i.e. it will be FOC in all areas i.e.

Export, import and TP and no demurrage will be paid for company cargo beyond

permissible period.

4. In case of any industrial action or any other dispute, if services are hamper, no

charges will be paid by Air India including demurrage and loss of revenue if any

has to be compensated by the warehouse custodian i.e. Handling Company.

5. Insurance cover required for the purpose of fire, damage and theft of all the goods

and Properties including equipment’s, will be done by the warehouse service

provider.

6. The employees of the Handling Company shall not be deemed to be the employees

of Air India, hence the compliance of all Statutory Rules and Regulations in respect

of these employees will be the sole responsibility of the Handling Company and

Carrier will not be responsible for any liability on this account.

7. Handling company will confirm the custodianship of the Warehouse and the

required undertaking, if any.

EXTRACT OF CARGO WAREHOUSE HANDLING REQUIREMENTS AT INTL.

CARGO TERMINAL

TENDER - CARGO WAREHOUSE HANDLING IN HANDLING AGENT'S

PREMISES

For handling of cargo at ICT the following functions would have to be performed by the

Handling Agency.

Cargo Warehouse Handling Services

1. The Handling Company will provide cargo handling services in their warehouse

and provide necessary manpower, supervision services including dedicated

Customer Service Agent. The job requirement is given in details below.

2. The Handling Company should hold all warehouse equipment duly Insured for

handling the cargo at their cost and provide a list of same to the carrier. The

Handling Company should keep this equipment in serviceable condition at all the

times during the tenure of the contract.

3. The Handling Company/Warehouse should have adequate/dedicated space to meet

the requirement and should be sufficient to accommodate 100% cargo of Air India

at IGI airport at any point of time with complete infrastructure duly


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approved/recognised by airport operator, any other regulatory authority, and

statutory government agencies. Dedicated and adequate Warehouse space/bays for

loading and unloading cargo and also docking space for parking of the vehicles

used for Export/Import.

4. Handling Company should provide the cold storage facility required for

perishables/PER and categories of cold storage facility with different temperatures

required. Similarly, provide adequate storage space with required temperature for

pharma products too. Also, facility of temperature-controlled transportation facility

for PER/Pharma from warehouse to the aircraft and Vice Versa is desirable.

5. Handling Company/Warehouse should be fully equipped to handle dense and

shipments requiring extraordinary handling and care.

6. The Handling Company will provide storage for the ULD's of the Carrier and will

submit an inventory report on weekly basis to Air India personnel.

7. The Handling Company will ensure that all Govt. Formalities like (CASA, ICAO,

ISAGO and IATA) customs, health, safety labour and other mandatory requirements

are complied with.

8. Dangerous goods will be accepted by Handling Company's trained personnel in

accordance with the latest edition of IATA DGR and Carrier's special instructions.

The staff from the Handling Company performing these functions should hold valid

certificate, periodically updated.

9. All special cargo such as VAL, PER, HUM, DGR, etc. either for Export or Import

are to be escorted, treated and to be stored in accordance with instructions of AWB,

IATA, Customs & Security regulations.

10. Consumables for ULD build up for export cargo like skids, ropes, shrink wrap,

plastic cover, lashing etc. will be supplied by the Handling Agency and should be

inclusive in the quoted rate.

11. No extra charges shall be applicable for providing the services at night, on

Saturdays, Sundays or legal holidays.

12. No extra charges shall be applied to the Carrier by the Handling Company due to

the cancellation of the carrier's flight informed 6 hours, prior to STD.

13. The Handling Company will provide X-ray machine meeting TSA requirements

which will be manned by trained and certified Security personnel for X-ray of all

joining /transit cargo and mail.

14. The Terminal charges for export, import and transshipment consignments will be

determined by market practice and will be charged with Air India concurrence.

15. Handling Agency will provide access to their software of Warehouse management

with live view/MIS to the airline.

16. It is desirable that Handling Company has capability to handle Courier cargo too in

case same is shifted to this warehouse on the approval of regulatory authorities and


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the concerned statutory bodies.

17. Any disbursement made by the Handling Company on behalf of the Carrier will

be reimbursed by the carrier at actual cost price.

SECURITY REQUIREMENT

1. The following will be the security requirement, which will be provided by the

Handling Agent.

1. Year wise documents and registers records, related to screening should be kept at

least 3 years as per Air India security SOP and TSA/EU, BCAS, DGCA and other

agencies audits requirements.

i) TSA documents requirements: -

a) AWB

b) shipper security endorsement.

c) Cargo security declaration.

d) 180 days business relationship record.

e) Agents/Shippers ID verification form.

f) Agent ID with sign his mobile number.

ii) EU documents requirements -

a) AWB

b) Cargo security declaration.

c) Duly filled consignment security declaration form with printed ACC3/RA3 UAI code

(unique Alpha Numeric identifier assigned to Air India)

d) Agent ID with his sign and mobile number

e) Shipper security endorsement.

2. Minimum 3 Years training record (TSA awareness training/ EU awareness training/ BCAS screener and Avsec certification/ DGR certification) kept in DCSC admin and must be available at the time of audit.

3. Service provider should install / use latest technology for screening/ surveillance and other security controls as per TSA/EU and BCAS guidelines and update time to time.

4. Provide space/work area at service provider's premises for 15% random physical check by Air India security staff.

5. Security Equipment maintenance / calibration records is readily available with DCSC minimum 1 year.

6. Access control to the warehouse, SHA, and perimeter wall should be provided by the contractor/ service provider.

7. CCTV surveillance/monitoring of cargo warehouse and CCTV recording kept more than 1 month.

8. If there is noncompliance during inspection/ Audit by TSA/EU/DGCA/BCAS and other entity the penalty will goes to service provider.

9. TSA / BCAS compliant X-ray machine in the Cargo warehouse.

II) Strong rooms for keeping the valuable cargo.


17

III) The Handling Agent will allow Air India Security or its authorized agency

to carry out their functions on x-ray machine in the Handling Agents

warehouse.

IV) The Handling Agent should note that the Air India Security or its

authorized agency would escort the cargo while transported to/from

warehouse to Air India flight.

V) Separate designated area for storage of Air India cargo for the purpose of

cooling of the Cargo for storage.

VI) Premises should be safe guarded by trained personnel with modern

security equipment. The selected cargo handling agency, apart from

following DTLR/TSA/BCAS procedures will also have to observe Air

India procedures, which will be apprised to them.

VII) Handling Company should ensure all Security compliances as required by

Airport Authorities like DIAL, CISF, BCAS and other statutory

requirements.

EXPORT/IMPORT HANDLING

1. The Handling Agent will be required to deploy staff depending on volume of

cargo each day, 365 days a year, for handling of Import/Export cargo besides

some dedicated staff as indicated. The reporting pattern of these staff shall be

discussed with Air India officials prior to deployment as per flight schedule.

2. All the staff/supervisors should be direct/outsourced, employees of the Handling

Company. The warehouse staff should be well trained and qualified to operate

handling equipment.

3. All staff of the Handling Company should have valid license for handling

Dangerous Goods and meeting all IATA DGR requirements for handling of Air

India export and import cargo.

4. The Handling Agent will ensure that due care is taken for avoiding damage to the

property. The Handling Agent will also comply with all local health and safety

regulations and the security parameters as drawn and established by Air India. In

addition, the Handling Agency shall also be solely responsible for strictly adhering

to the Local and Federal Regulations.

5. Continuity of staff (trained) in carrying out Cargo functions to be maintained.

6. The Handling Company will be required to co-ordinate with Air India Ground

Handler (AISATS) for the purpose of handling of Export/Import/TP cargo.

7. Complete Import Management will be the sole responsibility of the Handling

Company (Warehouse Service provider).

8. Cargo Handling and related rates levied to Shipper/Freight Forwarder/agents

should be in line with the rate decided by the regulatory authority from time to

time. However, prior to implementation the concurrence of airline needs to be

taken with the perspective of Carrier’s business and its implications.


18

(A) JOB REQUIREMENTS-EXPORT CARGO

Receipt of cargo consignments in warehouse, with all relevant documents to be

checked by agent receiving/accepting the documents. The handling agent staff

shall inspect cargo - condition, count and verify labelling in the presence of

Security.

1. Check and weigh consignment. If cargo is of valuable nature (silver, gold), Duty

Manager or Duty Supervisor to be present during weighing operation. Correction

if necessary to be made on the Airway Bill and AI to be informed.

2. Reading weight/charges etc., in the presence of the freight delivering agent.

3. Documents to be entered in the system for customs purpose, and assigned to the

relevant flight as per the loading sheet, which will be given to the handling agent

by Air India Cargo Operations Loading office every day.

4. Dangerous goods to be checked and cargo to be kept in the area designated for

such cargo. The Handling Company should have a licensed staff to handle

dangerous goods-Export/Import in accordance with current IATA DGR and ensure

that such a staff is made available for acceptance and handling of Air India cargo

containing dangerous goods.

5. Ensure all security documentation are in order, and if not, the same to be obtained

from the exporter/agent. Also a copy of the Security Regulatory Authority letter as

required by local laws is to be obtained and TSA/ACC3/RA3

guidelines to be followed.

6. All Customs procedures to be processed and ERL's to be delivered to customs as

per customs requirement.

7. All efforts to be made for utmost utilization of the aircraft space available. This is

to be done based on the loading sheets provided to the handler by Air India

Operations for out bound flight, and further through telephone calls, and finally

completion upon receipt of final CPM, Post Office mail and company material

also to be forwarded following the above yard sticks, with the ultimate objective

for total utilization of the space available.

8. Any discrepancy pertaining to Loading must be advised to the airline via e-mail.

9. The handling company to act on the Loading Sheet and advice AI, regarding

complete detail via e -mail.

10. Export Tracing: Missing cargo- relevant telexes/emails to be sent to the various

destinations until the cargo has been traced.

11. Over and above the handling company will ensure the following pertaining to

export cargo:-

A Admittance & Registration of Export cargo, bases on valid Carting Order issued

by the Carrier(s) on the same day after verifying the AWB No., Number of

packages having proper marking, labelling and ensuring that the packages are

under apparently good condition ready for carriage and undertaking weighing. (In


19

case of weight amendment Handling Company will furnish a copy of TC receipt

of weight amendment charges to the airlines.)

B Securing, stacking above Export Cargo in the Bonded Warehouse, duly covered by

the ‘Let Export Order’ from Customs.

C. Building ULDs and Bulk with proper lashing as per specifications provided by the

Airline and improper/poor loading of ULDs and the consequences thereof shall be

the responsibility of the Custodian/Handling Company..

D. Storage of ULDs at the multi-level storage decks or at other designated area with

the help of ETV etc.

E. Handing over the loaded ULDs to the airlines for loading into aircraft on airside

from roller bed position on pallet/container dollies provided by the carrier.

F. Retrieving and securing empty ULDs from Air side.

G. Handling Agency will provide access to their software of Warehouse management


JOB REQUIREMENTS - IMPORT CARGO

1. Arrange for transport to the receiving carrier's warehouse, on or in the close

proximity of the airport of arrival of transfer cargo under cover of the transfer

manifest.

2. Discrepancy Report of Import cargo after flight check to be sent to the airline.

3. Release cargo to the consignee or agent upon proper release by Customs and other

government agencies as required.

4. Advise details of undelivered shipments if any to the airline on regular basis.

5. Any shipper built ULD handed over to agent/consignee must be recorded,

reflecting the condition of the ULD with ULD numbers and also to ensure that it is

returned within 3 days in the same condition and when handed out. In the event of

loss or damage, the handling agent must inform Air India, who in turn will take

necessary penalty action against the agent/consignee.

6. To do bond check every week and report to Air India.

7. Pallet stock inventory to be carried out on daily basis and details to be sent to the

airline.

8. Over and above the handling company will ensure the following pertaining to

import cargo:-

A. Acceptance of incoming loaded ULDs and bulk cargo from airlines on air-side in

the designated Import area within the Cargo Terminal against acknowledgement.

B. De-stuffing and tallying the import consignment with the Import General Manifest


20

in the warehouse.

C. Segregation & Binning of the Import consignments, recording of discrepancies

such as damage, excess land & short land, damage report(s), if any, furnishing

weight and other relevant description of damaged cargo.

D. Assigning marking of MAWB/ HAWB/ IGM or Job No/ Flight No. / Date &

location etc; on packages, if required.

E. Handling Agency will provide access to their software of Warehouse management


JOB REQUIREMENT -TRANSSHIPMENT CARGO

A. Inbound and outbound transshipment cargo will be accepted by Handling

Company from the other carriers and stored in the respective enclosure. In the case

of such transshipment cargo, the responsibility for fulfilling all Customs

formalities for shifting of such TP cargo to a place other than the Cargo Terminal

itself will be that of the carrier who carried the cargo to IGI Airport.

B. All other handling functions will be accomplished by the Handling Company, as

in the case of Export and Import cargo.

C. Carting of transshipment cargo of urgent nature like Human remains, perishables,

livestock, lifesaving drugs and such other at odd hours and on customs holidays,

beyond the normal working hours, to Domestic Airlines, Terminal-I etc.;

expeditiously.

GENERAL JOB REQUIREMENT

A. Preparation of Inventory of Export/Import/TP cargo and unclaimed cargo and

furnish copies to the carrier.

B. Providing cargo handling services, on advance information from Carriers in

respect of non-scheduled flights.

DIPLOMATIC MAIL HANDLING

Special attention has to be given for handling the Diplomatic mail bags of Govt. of India.

1. The Category A diplomatic mail bag for export/import should be kept in strong

room after verifying the correctness of the bag as per documents.

2. The Category B & C diplomatic mail bags should be kept in a separate enclosure

and not to be mixed with other general cargo, in order to avoid any mishandling.

ADDITIONAL SERVICES

1. The scale used for establishing the weight of each shipment shall be calibrated

every 6 (six) months by the authorized Govt. Set up.

2. All measures shall be taken by the Handling Company to minimize the waiting


21

time for receipt of cargo. The Handling Company shall endeavour to use

protective material and store in covered area, all import cargo, awaiting flight

check.

3. If shipments are found in bad/damage condition shall be weighed /re-taped in

presence of airline staff.

4. Export AWB data capture will be performed by the Handling Company.

5. Free period for export cargo shall be enforced as per the government directives.

The period of free storage commences at the time export cargo enters the bonded

area after let Export Order by Customs Authorities.

6. Liaise with local authorities.

7. Indicate the Handling Company is acting as handling agent for Air India.

8. Maintain clear, well lit facilities for handling of cargo, protecting cargo from

unauthorized access and weather.

9. Take appropriate action to prevent theft of, or damage to, cargo.

10. Maintain all files (e.g. Security, dangerous goods, live animal, human remains,

mail etc.) in accordance with Air India and regulatory requirements.

11. Check all documents to ensure shipment may be carried in accordance with Air

India’s and all applicable regulatory requirements.

12. Place cargo under Customs control, if required, and clear discrepancies in

accordance with local regulations.

13. Present to Customs, as required, cargo for physical examination.

14. Take immediate action in accordance with IATA Dangerous Goods Regulations in

respect of irregularities damage or mishandling of dangerous goods and special

cargo shipments. Set up inspection services as required.

15. Report to Air India any irregularities discovered in cargo handling. Research and

resolve airway bill discrepancy reports.

16. Handle lost, found and damaged cargo matters, as mutually agreed (Repairs or

repackage damaged containers/cartons for further carriage.)

17. Resolve customer complaints at first point of contact with established guidelines.

18. Non-delivery notices must be completed and mailed for unclaimed shipments.

19. Take action in accordance with applicable instructions when consignee refuses

acceptance.

20. All import short shipments, damages and short landings must be emailed to the

carrier and a proper short shipment and /or damage report filled out.

21. Handle company mail, as mutually agreed.


22

22. All stationary such as Customs clearing documents for import and export to be

provided by handling agent as per industry practice. For example, carrier

certificates, inbound transfer documents etc.

23. Handling Agent should provide his own internet access and computer to comply

with customs Regulations and submission of export declarations for co-mat.

24. Cleaning of the office premises provided to AI should be arranged and provided

by the handling agency.

25. A dedicated area for entire handling of Air India cargo

(export/import/Transshipment) along with manpower should be given

keeping in view the total tonnage uplift by the National Carrier on 24x7 basis

on all days including National Holidays.

LIABILITY

The Handling Company shall be liable for loss or damage to the Cargo occurred

while the cargo is in its possession.

The Handling Company’s liability shall be limited to 19 Special Drawing Rights

(SDR) per kilogram except where loss of or damage to the cargo is caused with

the intent to cause damage or is handled recklessly with an intent to cause loss or

damage to the cargo, provided that any loss or damage take place while the cargo

is in the possession of the Handling Company.

The Handling Company shall also be solely liable for all / every loss/ damage as

may be caused directly / indirectly for the handling of the cargo as also for

performance of all/ every duty/ obligation of the handling company under the

terms of the present Agreement.

For all intents and purposes, the handling company shall keep AI indemnified

against all/ every loss/ claim as may be lodged by any person/ firm/ company

against the handling company/ AI for the jobs (directly/ in-directly) undertaken by

the handling company under the present contract. In case AI is made to defend any

action as may be taken AI/ inter alia against AI, for the jobs undertaken by the

handling company, the same shall be defended by AI, solely at the risks, costs and

expenses of the handling company. In case AI is made to defend any such action,

all/ every expense as may be incurred by AI in defending such action, shall be

reimbursed by the handling company. The amounts as may be adjudicated by AI

for having spent on defending such action, the same shall not be challenged by the

handling company. It shall be the sole responsibility to keep AI indemnified

against all/ every claim and all claims directly or indirectly paid or made to be

paid by AI, shall be made good by the handling company.

The Handling Company shall indemnify Air India against payment of

penalty/third party claims/ damages/ loss of property of Air India, DIAL/AAI, any

other party/ penalty due to mishandling on the part of the Handling Company. In

case any such amount is not deposited/ paid to AI the same shall be deducted from

his monthly bills/ security deposit/future payments due to the Handling Company.

In such cases the Handling Company shall make the Security deposit amount

equal to original within 10 days of such deductions/ adjustments.


23

The limit of liability referred to Sub-Article 8.5 of the Main Agreement of

SGHA version 2013 shall be as follows:

Aircraft Type Limit (Per Incident) in GBP

B777/B747/B787 All series

B737/A321/A320/A319

1,500,000

Notwithstanding Article 8.1, Handling Company/Warehouse agency shall be

liable for the compensation paid towards mishandling, damage to, and

delay or loss of cargo or mail due reasons attributable to the Handling

Company.

FORCE MAJEURE

The Handling Company or the Carrier, as the case may be, shall be entitled to

suspend or excuse performance of its respective obligations under this Agreement

to the extent that the Handling Company or the Carrier, as the case may be, is

unable to render such performance on account of an event of Force Majeure.

If the force majeure event continues beyond a period often (10) days, parties shall

mutually agree on the course of action to be undertaken thereafter. Force Majeure

includes the following events and/or circumstances of the kind listed below.

- War, invasion, armed, conflict or act of foreign enemy in each case involving or

directly affecting India.

- Revolution, not, or other civil commotion, act of terrorism or sabotage in each

case within India.

- Strikes, go-slows and/or lockouts or other industrial action or labour dispute which

is in each case widespread, nationwide or political.

Any effect of the natural elements including lightning fire, earthquake,

unprecedented rains, tidal wave, flood storm, cyclone, typhoon or tornado and

oilier unusual or extreme adverse weather environmental conditions or action

of the elements within India.

WAIVER

Except as otherwise provided in this Agreement, no failure or delay on the part of

either Party in exercising any power or right under this Agreement operates as a

waiver, nor does any single or partial exercise of any power or right preclude any

other or further exercise thereof, or the exercise of any other power or right. No

waiver by a Party of any provision of the Agreement, or waiver of any breach or

default, is effective unless in writing and signed by the Party against whom the

waiver is to enforce.


24

ACCOUNTING AND SETTLEMENT

Notwithstanding with the SGHA 2013 Main Agreement, the Handling Company

shall submit Invoices to the carrier at New Delhi for payment on a monthly basis.

Payment will be made by the carrier to the Handling Company within one month

of the date of receipt of the Invoice.

If the carrier disagrees with any item in the Invoice regarding the fulfilment of the

contract it may withhold payment until after that item has been clarified and an

Agreement has been reached by the two parties within 30 days after notification to

the other party. The carrier should inform the other party about the reasons for

withholding any invoiced item.

SECURITY DEPOSIT (SD)/ PERFORMANCE GUARANTEE (PG)

(i) The successful bidder shall deposit SD@5% of the Contract value for three years

within thirty days from the date of acceptance of LOI/contract. SD can be in the form

of Bank Guarantee/Demand Draft/Bankers Cheque in favour of Air India Limited.

(ii) The SD would be valid till 30 days of after completion of all contractual obligations.

(iii) SD shall be released only after the completion of the contract and on receipt of

confirmation of satisfactory performance of all contractual obligations and other

deductions of penalties, if any, as advised by the user department.

(iv) In case of breach of contract or violation of any terms of the contract, the SD shall be

forfeited.

(v) The cost of submission of SD shall be borne by the successful bidder

(vi) In case of extension of the contract, the validity of the SD shall be extended upto 30

days beyond the period of such extension.

(vii) The Security Deposit will not carry any interest.

AGREEMENT DURATION AND TERMINATION

This Agreement shall remain in force for Three years from the date of signing the

Agreement and shall not be terminated wholly and/or partially before its expiry date,

unless one of the parties to this Agreement does not comply with its contractual

obligations under this Agreement.

After the expiry the Agreement will remain in force until terminated by either party. The

Handling Company shall provide the services as per the terms of this Agreement till the

new Agreement is executed between the parties. Termination notice must be given by

registered letter at their Registered Address 90 days in advance by the Airline and 180

days by the Warehouse Service provider. The Annex-B can be extended on mutually

agreed terms and conditions for another two years subject to performance review by Air

India six months prior to end of 3rd and 4th year of the contract.

Notwithstanding Sub-article 11.11 of the Main Agreement, the Warehousing rates as

specified in Para 1&2of this Annex –B will remain firm for the complete duration of the

contract and no escalation for any reason would apply.


25

Air India reserves the right to terminate this Agreement, in case of substantial failure in

the provision of the services by the Handling Company, which has to be documented and

proved by the Carrier. Substantial failure shall mean a service quality below the targets

and Handling Company’s standards which is within the control of the Handling Company.

Notwithstanding Sub-article 11.2 of the Main Agreement, any modification with 60 days

prior notice shall be in the form of an Annex-B including one made in this Annex-B and

remain valid only if agreed and signed by the Handling Company and the Carrier’s

representative.

LIMITATION

The Parties agree that, as permitted by Indian applicable law, the parties are hereby

entitled to assert all claims arising from this Agreement within the period statutorily

available to them. The Parties hereby waive any right of defence which may limit this

period of time.

HANDLING REQUIREMENTS

1. The Handling Company will ensure that it possesses all necessary permits,

licenses and authorizations to perform the services as specified under this

Agreement at the Airport.

2. The Handling Company will ensure that its officers, agents, servants, employees,

subcontractors etc. Involved in providing the services specified in this Agreement

directly are security checked and fully comply with local security and safety

regulations wherever applicable.

3. In case the Carrier contracts other carriers (OAL) to be handled by the Handling

company under the Carrier’s supervision then the Handling Company will handle

all such cargo as if was the Carrier’s own cargo. All terms and conditions defined

in this Agreement shall extend to such OAL business. For the purpose of monthly

handling charges calculation the Handling Company will add OAL volumes to

the Carrier’s volumes. However, it is been clarified that the handling services of

the OAL cargo shall be charges Provided, however that when such other carrier is

a scheduled carrier then the handling charge for the OAL cargo shall be same as

stipulated for schedule carriers under this Agreement charges shall be charged.

GOVERNING LAW

1. In line with Article 9.1 of the Main Agreement, the governing law shall be the law

of India and the court for the resolution of dispute shall be exclusively the court at

New Delhi.

2. In the event of any dispute or claim concerning the scope, meaning, construction or

effect of this Agreement, the parties shall make all reasonable efforts to resolve

disputes amongst themselves. Failing mutual resolution of the dispute, the parties

shall refer the dispute to the arbitration of a sole arbitrator to be appointed mutually

by both the parties. The arbitration shall be conducted as per the provisions of the

Arbitration and Conciliation Act, 1996. The language of the arbitration proceeding

shall be English and the venue of the arbitration shall be New Delhi. The award of


26

the arbitrator shall be binding on both the parties to this Agreement.

CONFIDENTIALITY CLAUSE

During the course of execution of the contract with AI, the party will occupy a

position of trust and confidence. It is imperative that the Party should not disclose

or discuss the confidential information with any outside world. Handling

Company agrees that except as may be required to perform any of the duties under

contract, disclose to/ share with others, directly or indirectly any confidential

information.

UNDERTAKAINGS

The Bidder has to give undertaking and agree for the following in the technical

bid.

i) The handling company shall provide services as per the work scope and to

the satisfaction of Air India Ltd.

ii) The surprise checks can be conducted by Air India Ltd./ 3rd party

authorised by Air India Ltd./any Govt. Agency/law abiding authorities any

time during the contract period.

iii) The bidder has carefully gone through and has understood and agrees to

abide by all general terms and conditions, work scope and specification

governing the tender.

iv) Air India Ltd. will not be responsible for any injury sustained by handling

company personnel during the performance of their duties and also any

damage or compensation. Due to any dispute between them and its

personnel. Any expenditure incurred by Air India Ltd. to handle the

situation arising out of the conduct of personnel deploying the

handling company will be made good from security deposit/bills.


27

ANNEX- C

HANDLING COMPANY PROFILE- “TECHNICAL BID”

Please furnish the following information and other relevant information pertaining to

your cargo handling company in general and your facility and capability at Indira

Gandhi International airport, Delhi, India, in particular covering the following aspect:

Please provide specific answers to each of the following points of this annexure.

Response should be sealed and submitted in the envelope marked

"Handling Company Profile". Please do not quote price in this envelope.

Sr.

no.

Description Comply /

Agree

Remarks / Info

1. Name, Address, Contact Tel No., Fax No.,

E-Mail address, along with the copies of PAN

No., Service Tax Registration No. must be

given. The copies of Income Tax Returns for

the financial years 2015-16, 2016-17 and

2017-18 along with the copies of relevant

audited Balance Sheets and Profit & Loss

Account must also be submitted.

2. Brief resume of Handling Company

specifying capabilities for providing various

handling services to different aircraft at

Indira Gandhi International airport, Delhi,

India (DELHI). Please confirm that your

Handling Company has minimum 03 years of

Cargo Handling experience.

The bidder should confirm that the Handling

Company has minimum 01 years of

International Cargo Handling experience in

India and/or other countries of its

holding/parent company.

3. Please specify the services you are offering

from the following in this tender and confirm

that you are Authorized/ Licensed Handling

Agent at IGI Airport, Delhi for the services

with reference.

i) Cargo Ware House Facilities

ii) X-ray Screening Facilities

iii) ETD Screening

iv) Trucking Services

v) Automatic Storage and retrieval

system

4. Please give brief description of resources in

terms of manpower and cargo handling

equipment and warehouse facility held at IGI

International Airport & the date since when

providing handling services at IGIA, Delhi.

Please specify that the Manpower held by

you are sufficiently trained in cargo handling


28

Sr.

no.


Agree

Remarks / Info

/ warehouse activities and that they hold

authorized and valid DGR certification.

a) Manpower (on Company’s pay roll)

i) Managerial

ii) Supervisory

iii) No of skilled personnel,

iv) unskilled workmen

b) Assets: Offices, workshop facility etc.

c) Equipment: Number of GS Equipment held

in each type Cargo Equipment like Fork

Lifts, X-ray Machines, and Tugs etc. and

confirm that you will be positioning the

required equipment in the warehouse for

Handling AI cargo.

d) Number of simultaneous flights

(Wide-body / Narrow-body) you can handle

at IGIA, Delhi w.r.t Cargo Handling & Cargo

Warehouse Facilities.

e) Number of flights that you will be required to

handle when AI flights are on ground - Please

specify Day-wise position giving flight

details.

5. Experience as Cargo Handling

Agent/Warehouse Service provider at IGIA,

Delhi.

6. Number of airlines handled at present at

IGIA, Delhi

i) Name of Airlines

ii) Services Provided

iii) Type of Aircraft

iv) Type/ Name of Logistic Management

System Handled

7. Please confirm that you will be in a position

to handle cargo of AI flights in AI's own

computerized LMS.

8. Please provide Handling Company’s approx.

financial turnover and tonnage handled

annually - by way of providing Cargo

handling service at IGIA, Delhi (DEL), India.

9. Contact person for this tender with contact

address, telephone No, email etc.

10. Please confirm that the Handling Company

(Warehouse Service Provider) comply with

all requirements under

IATA/ICAO/FAA/ISAGO/ CAA- BCAS of

India/ BAA, EASA, SAFA LOCAL


29

Sr.

no.


Agree

Remarks / Info

AIRPORT REGULATOR local laws/rules

related with safety, Labour, Airports

Authority and any other applicable

regulations.

Please confirm RA status of the Company or

any other alternative recognised and

authorised by BCAS.

11. Please confirm that resources, procedures and

service standards as per Annex B will be met

and that a Service Level Agreement will be as

Annex shall be entered into.

12. Liability & Indemnity and Standard

Termination clause as per article 8 and 11 of

IATA SGHA 2013 version must be acceptable

to Handling Company. Please confirm.

13. Please confirm that the Handling Company

will be able to commence all services, as

indicated in Annexure B effective (indicate

the date), provided the contract is awarded to

you.

14. As an authorized Handling Agent, you are

required to submit your offer for the

Warehouse functioning.

15.

Annex B, and C are submitted as part of

Technical offer and will be fully compliance

with. Please confirm.

16 Please give details of training set-up related

to cargo handling activities for your staff.

Necessary Carrier’s specific training

including Carrier’s LMS cargo system and

SMS etc. as decided by Air India will be

provided for which no reimbursement will be

made to the Handling Agent by the Carrier

for deputing their staff to undergo the same.

Handling company to arrange for Training

facilities to train their personnel; carrier will

arrange for the trainer. Handling company to

extend all cooperation required for setting

up/integration of IT systems, training hall,

PCs, Projector etc. Please confirm if the same

is acceptable to your company.

17 Please confirm that there will be no

escalation in the handling charges in case of

change in schedule of operations.

18 GHA will be executed in the form of Annex

VI of this Tender (simplified version of IATA

SGHA, January 2013). The standard of

services expected, procedures and staffing

enumerated in Annex II and Service Level


30

Sr.

no.


Agree

Remarks / Info

agreement including the penalty clause as

prescribed in Annex E will form part of the

GHA. Please confirm that the same is

acceptable to you.

19 Please confirm that Handling Company will

comply with all requirements under local

laws / rules related with health and safety,

labour, and any other applicable regulations.

20 Please confirm that standard of service

expected, staff requirement/job requirements

& procedures as given in Annex A, B and E

will be complied with.

21 Warehouse Handling will be executed in the

form of Annex B simplified version of IATA

SGHA, 2013. The standard of services

expected, procedures and staffing

enumerated, and Service Level agreement

including the penalty clause as prescribed in

Annex E will form part of the GHA. Please

confirm that the same is acceptable to the

Handling Company.


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22. MINIMUM EVALUATION / QUALIFYING CRITERIA

A. The Bidder must fulfill the three Mandatory Parameters as given below

(Sr. No i, ii & iii)

B. The term “Ground Handling Services” means Warehouse services meeting all

requirement as in Annex IV of this of ‘IATA SGHA (January 2013& AHM 38th

edition’.

Sr. no. Parameter

Mandatory parameter (Strike out whichever is not applicable)

i) Should have minimum 1 Year Experience in Cargo handling & Warehousing

services for scheduled commercial flights at IGIA, Delhi, India -

YES/NO

ii) Should be providing Cargo Handling & Warehousing Services to Minimum 3

scheduled client airlines at IGIA, Delhi, India. -

YES/NO

iii) Should have a Minimum Annual Turnover INR 14 Cr.. in Cargo Handling &

Warehousing Business at IGIA, Delhi -.

YES/NO

The following parameters are for information only

iv) Indicate number of airports in India where you have Ground Handling services

set up for Cargo warehouse &handling services

v) Total number of scheduled client airlines to which you are providing Cargo

Handling /Warehouse services at IGIA, Delhi.

vi) Indicate the numbers of flights handled by Handling company during the year

(2017) at IGIA, Delhi.

vii) Number of scheduled Cargo flights (Wide Body) handled at the same time

(bunching of flights) at IGIA, Delhi.

viii) Safety Track Record at DEL - Nil Ground Incident and nil findings by SAFA or

CAA-IL at IGIA, DEL, India.

ix) Number of Accreditations / Certifications/Approvals for Ground

Handling/Warehouse services held.

x) No of Star Alliance Airlines handled (Indicate Airlines Names) by Service

provider at IGIA, Delhi.

xi) Indicate Direct/outsourced transportation arrangement to airport from known

shippers’ within the territory of NCR.

xii) Indicate facility of dedicated trucking arrangement of shipments from

Warehouse to other cities in India and vv. ( Desirable ).


32

23. EVALUATION CRITERIA

1. The term “Ground Handling Services” means Cargo Handling & Warehouse

Handling Services only meeting all requirements of ‘IATA Standard Ground

Handling Agreement Annex “A” (2013).

2. Not-withstanding the above, Standard IATA Liability & Indemnity and

Termination Clause (Exit without conditions) as per Article 8 and 11 of 2013

Version must be acceptable to the Ground Handling Agency & is a prerequisite for

Technical suitability. If the pre-requisite stated is not complied with, the bid will

be rejected irrespective of the Agency meeting other Technical and Evaluation

requirements.

3. The commercial offer of only technically suitable parties will be opened.

4. The following para to be included in the GHA, which is mandatory

a. "It is expressly understood and agreed by and between

_______________ (Indian corporation) and Air India Ltd. (the Indian

PSU) that Air India Ltd. (the Indian PSU) is entering into this

agreement solely on its own behalf and not on behalf of any other

person or entity. In particular it is expressly understood and agreed

that the Government of India is not a party to this agreement and has

no liabilities, obligations or rights hereunder. It is expressly

understood and agreed that Air India Ltd. (Indian PSU) is an

independent legal entity with power and authority to enter into

contracts solely in its own behalf under the applicable laws of India

and general principles of Contract Law. The (Corporation) expressly

agrees, acknowledges and understands that Air India Ltd. (the Indian

PSU) is not an agent, representative or delegate of the Government of

India. It is further understood and agreed that the Government of

India is not and shall not be liable for any acts, omissions,

commissions, breaches or other wrongs arising out of the contract.

Accordingly, (Corporation) hereby expressly waives, releases and

forgoes any and all actions or claims, including cross claims,

impleader claims or counter claims against the Government of India

arising out of this contract and covenants not to suit the Government

of India as to any manner, claim, cause of action or things whatsoever

arising of or under this agreement”.

5. Air India is committed to fostering the most ethical and corruption free business

environment. Air India values its relationships with all Counterparts and deals

with them in a fair and transparent manner. Air India is implementing the Integrity

Pact Program in cooperation with Central Vigilance Commission (CVC), Govt. of

India in respect of all the contracts of the INR equivalent value of INR 100 Million

(INR 10 Crores) and above. The vendors would sign the Pact and submit it along

with the Financial and Technical bids. The Integrity Pact Program is attached as

Annex -F.

6. Please confirm whether above is acceptable to you and you agree to include in the

GHA to be executed. This is our mandatory legal requirement. Therefore, it

forms the part of the GHA.

7. Please specify Lead Time for commencement of services if the contract is

awarded to you.


33

8. Please give location and address of your warehouse at IGI airport.

9. PLEASE DO NOT QUOTE PRICE IN RESPONSE TO THIS ANNEXURE

10. PLEASE INITIAL ALL THE PAGES OF YOUR RESPONSE AND TO BE

DULY SIGNED BY AUTHORISED SIGNATORY WITH SEAL.

11. Even though the applicant meets the above criteria, they are subject to be

disqualified if Applicant or any of its constituent partners have:

i) made misleading or false representation in the forms, statements, and

attachments submitted; or

ii) records of poor performance during the last 5 years, as on the date of

application such as abandoning the work, rescinding of contract for which the

reasons are attributable to the non-performance of the contractor, inordinate delays

in completion, consistent history of litigation/ arbitration awarded against the

Applicant or any of its constituents or financial failure due to bankruptcy etc.

12. 10) A Bidder is permitted to submit only one bid per contract package either by

himself or as a member in a joint venture. A bidder who submits or participates in

more than one bid will cause all the proposals with the bidder’s participation to be

disqualified.

13. 11) The bidder shall bear all costs associated with the preparation and submission

of his bid and Air India will in no case be responsible or liable for those costs.

14. At any time prior to the deadline for submission of bids, the Air India may, for any

reason whether at his own initiative or in response to a clarification requested by a

prospective bidder, amend the bidding documents by issuing Addendum.

15. Any Addendum thus issued shall be part of the bidding documents will be hosted

on Air India’s website.

16. To afford prospective bidders reasonable time in which to take an Addendum into

account in preparing their bids, the Air India may extend as necessary the deadline

for submission of bids.

17. Financial Bid/Technical Bid should be duly filled in and signed on each page.

Each part shall be separately sealed and marked in accordance with the scaling

and marking instruction.

18. All pages should be numbered serially, along with an index of submissions. All

figures quoted in financial bid should be covered with a transparent adhesive tape.

19. Bids must be received by the Air India at the address specified above not later

than the time and date specified in the Invitation for Bid. In the event of the

specified date to submission of bids declared a holiday for Air India, the Bids will

be received upto the appointed time on next working day.

20. The Air India may, at his discretion, extend the deadline for submission of bids by

issuing an amendment, in which case all rights and obligations of the Air India


34

and the bidders previously subject to the original deadline will thereafter be

subject to the deadline as extended.

21. Any bid received by the Air India after the deadline for submission of bids will be

returned unopened to the bidder.

22. The bidder who is qualified and selected by the Air India in accordance with the

Bid Documents shall enter into a definitive agreement with the Air India in the

form attached as Annexure B, C and D, with such changes thereto as may be

specified by the Air India in its sole discretion prior to execution of such

agreement. It is clarified that the bid of each bidder constitutes its offer to enter

into the Warehousing Agreement as above, in its financial bid. The scope of work

to be performed by the selected bidder for the Air India shall be as set forth in the

sample Warehousing Agreement Annexure “A” as per IATA GHA 2013.

23. Notwithstanding anything stated above or elsewhere in the Bid Documents, the

Air India reserves the right to accept or reject any bid and to annual the bidding

process and reject all bids, at any time prior to award of contract, without either

Air India thereby incurring any liability to the affected bidder or bidders or any

obligation to inform the affected bidder or bidders of the grounds for the Air

India’s action.

24. Air India will not be responsible for the legality, effectiveness, and adequacy or

enforce ability of any oral discussions or correspondence exchanged;

25. No legal or other obligation shall arise unless and until definitive agreements with

Air India, has been formally executed any conditions precedent to the

effectiveness of each such agreement has been fulfilled.

26. Nothing in the Tender Document shall constitute the basis of a contract; at any

time prior to the deadline of submission of proposals, Air India may, for any

reason, update, amend or modify the tender process; and Air India reserves the

right to accept or reject any proposal and to annul the solicitation process and

reject all proposals at any time prior to the selection of the applicants, thereby

incurring any liability to the affected applicant/applicants or any obligation to

inform the effected applicant/applicants of the grounds for rejection.

27. The applicant should provide accurate information about any litigation or

arbitration resulting from contracts completed or ongoing under its execution over

the last five years. A consistent history of awards against the Applicant or any

partner of a joint venture will result in failure of the application. Suppression of

any information or material in this regard would be construed as a fundamental

breach and Air India reserves its right to take appropriate action including

cancellation of the bid, forfeiting of bid security etc., as may be deemed fit and

proper by Air India at any time without requiring giving any notice to the

applicant in this regard.

a. Signed by Authorized Personnel


35

ANNEXURE-D

COMMERCIAL OFFER Sr.

no.

Particulars

Type of

Cargo

Carriage.

Handling Rates /

KG in INR (to be

collected from

freight forwarder

/

consignee)/Airlin

es

Cash back /

Credit to

Carrier /

Revenue

Sharing

Export Cargo Shipp

er

Airlines

1 Cargo Handling including mail & Courier

(including all documentation, processing

and Custom clearance)

Gen

Cargo

(Unitized

& Loose)

Courier

Mail




PER

Demurrage Charges

Class Cargo

3 Air India COMAT/ GOI Mail –

Non-revenue cargo



Nil

Nil

4. X-Ray Charges (if any)

Note: Please mention clearly the charges, if any, to be paid by the airlines in Cargo

Handling and those to be paid by the shipper directly to the handling company.

5 Any Other Charges to be paid by Airlines.

Please describe the services and the charges.

Any other charges to be paid by

shipper/consignee/consignor. Please

describe the services and charges

IMPORT CARGO Type of

Cargo

Ship

per/

Cons

igne

e

Airli

ne




Gen Cargo

(Unitized

& Loose)

Courier

Mail




PER

3 Demurrage Charges

4 Class Cargo

5 Air India COMAT/ GOI Mail –

Non-revenue cargo



Nil


36

The Selection of L1 would be based on the bidder offering lowest cost to

Air India. / Highest accruals to Air India (Revenue Sharing/Credit- H1)

➢

➢

Authorised Signatory

Name in Block letter

Designation

Date

*Please sign on both the pages (Page 35 & page 36)

*********

6 X-Ray Charges (if any)

Note: Please mention clearly the charges, if any, to be paid by the airlines in Cargo

Handling and those to be paid by the shipper directly to the handling company.

7 Any Other Charges to be paid by shipper.

Please describe the services and the

charges.

Any Other Charges to be paid by Airlines.

Please describe the services and the

charges

Selection Criteria

Minimum charges to

Airlines/Shipper(L1)

Highest Credit to Carrier. (H1)


37

Annexure E

SERVICE LEVEL AGREEMENT/PERFORMANCE PARAMETERS

SERVICE LEVEL AGREEMENT

This SLA is made between the representatives of Air India Ltd. (the Carrier) and

______________________ (the Service Provider) at the location IGI Airport, New Delhi,

concerning service delivery standards for cargo handling services contracted between the

two parties. The service delivery standards outlined below are subject to the Carrier

operating on schedule (+/- 45 minutes) and the factors being within the control of the

Service Provider. Reasonableness will be applied in the application of the standards.

The Service Provider is aware that the delivery of service standards shall not compromise

safety procedures.

The service elements outlined below are general and are based on prevailing industry

standards. They can be extended/reduced or added to as agreed between the parties

considering factors such as facilities available, infrastructure, type of aircraft operated etc.

at the respective locations.

TARGET SERVICE

LEVELS

1. GENERAL

On Time Performance 100%

(No delay acceptable to flight due to Cargo Handling)

2. CARGO

2.1 Export

Completion of building up ULD's/bulk cargo 100%

with optimum utilization of space thereby maximizing

load : D - 6 hrs

Ensure cargo moves out from warehouse and available 100%

for ramp handling company to transport to the

Aircraft: D – 3 hrs

Cargo and Inbound DG Flow Charts provided and any

other instructions issued by the Carrier. )

2.2 ULD

SCM message - weekly 100%

2.3 Safety

PER/DGR/AVI/HUM acceptance strictly as per 100%

IATA regulation and Carrier’s requirement

Non-Compliance of Service Norms

The handling agent will stand committed for providing satisfactory service for

cargo/mail handling in terms of the Agreement. Any unsatisfactory service

experienced or any service norm that is not complied with will be addressed as

follows:


38

Step 1. Air India will notify handling agent of any service level non-compliance noticed.

Step 2. Handling agent will respond in writing giving their investigation and action taken

to prevent recurrence.

Step 3. In case of repeated non-compliance of Service Norms brought to handling

company’s notice, the Executive Head of the handling company will

personally look into the matter and take corrective steps within 24 hrs and advice

Air India accordingly.

Step 4. If the situation still does not improve and non-compliance of Service Norms

continue, the handling company shall be levied with penalty of INR 5000 per

default and shall be deducted from the monthly invoice under

advise to the Handling Agent.

PERFORMANCE PARAMETERS

It is hereby agreed that the maximum time frame of the activities listed below will be as

mentioned against the respective activity, however the Handling Company will make

judicious and optimum utilization of build-up stations and strive to improve upon said

timings.

“EXPORT

ACTIVITY TIME PROPOSED PENALTY (IF

JOB NOT DONE WITHIN

THE AGREED TIME)

Building of main deck

pallet

01 Hour Rs 500/- per ULD

Building of lower deck

pallet

45 minutes Rs 400/- per ULD

Building of Container 30 minutes Rs 300/- per ULD

IMPORT FLIGHT SEGREGATION;

Up to 10 MT 04 Hours

10 to 20 MT 08 Hours

Above 20 MT 12 Hours

For failure to accomplish the activities within the time limit indicated above, Handling

Company is liable to a penalty of 10% of the agreed service charges or Rs. 200/-

whichever is higher.

TRANSHIPMENT CARGO

All Formalities pertaining to transhipment Cargo must be completed within 6 hrs of

arrival of flight.


39

SERVICE STANDARDS AND TRAINING REQUIREMENTS BY THE CARRIER

This attachment may be substituted by another quality agreement mutually agreed

between the parties in line with Carrier’s SLA

1. GENERAL STANDARDS

1.1. Acceptance

1.1.1.

Standard : Ready for carriage check

Description Al shipments have to be duly checked according to IATA Ready for

carriage requirements, as defined in CRM/TACT Rules

Target 100% of accepted shipments are correctly checked

Measurement Local monitoring

1.1.2.

Standard Weight and Volume checks

Description For all pieces received from forwarders/shippers at acceptance

Target 100% of all shipments to be weighed and volume checked.


1.1.3.

Standard Adaptations of bookings at acceptance

Description All acceptances to be done as per booking/ carting order message and

updated


1.1.4.

Standard Storage

Description All shipments including specials must be stored under proper and safe conditions. All VAL shipments must be stored in a secured Vault.

Target: 100 % of shipments are permanently under safe & secure storage.


1.2. LOADING AND DEPARTURE

Note : The airlines will provide the handling company with the Unitisation Schedule for loading and shall endeavour to adhere to the schedule.

1.2.1.

Standard Loading as per disposition

Description All shipments must be loaded according disposition and priority list.

Target 100% of shipments to be loaded and according to disposition.



40

1.2.2

Standard ULD assignment

Description The assignment of every shipment must be reported to respective ULDs in which shipment is loaded.

Target 100% shipments must be assigned before D-6 hrs.

1.2.3.

Standard Documentation

Description Documentation for export shipments/flights must be as per agreed

Procedures with carrier.

Target 100% shipments must be properly documented.


1.3. ARRIVAL

1.3.1.

Standard Storage

Description All shipments including specials must be stored under proper and safe conditions. All VAL shipments must be stored in a secured Vault.

Target 100% of shipments are permanently under safe & secure storage.

Measurement Local monitoring.

1.3.2

Standard Documentation

Description Documentation for Import shipments/flights must be as per agreed

procedures with Carrier.

Target 100% shipments must be properly documented.


1.4. ULD HANDLING

1.4.1.

Standard ULD storage

Description All Carrier ULDs (including loading material) are correctly stored,

transported and loaded as per agreed procedures with Carrier.

Warehouse check to be signed and agreed with supervisor on duty.

Target Max 12 findings per month based on 4 checks per month.


In addition to General Standards as described above following Specific Standards also apply.

2. TRAINING

Minimum training requirements are listed below:


41

Necessary training No. of minimum staff with equivalent qualification at the station

Prof

Basic Cargo All Export Cargo Handling staff

Handling & DGR

Awareness Training

DG CAT 9 All Export Cargo Officers.

DG CAT 6 At least one IATA CAT 6 DGR licensed staff must be present at

any container/pallet build up when DGR is loaded.

Warehouse training Minimum 4 staff dealing with Carrier’s build up process (5.5.3 + 5.5.4

(Wh/A or equivalent IATA SGHA)

Notwithstanding the foregoing the handling Company is obliged to complete and proof

the required training immediately, when requested by the Carrier.

3. MONITORING / AUDITING

3.1. For monitoring the performance of the services provided by the handling

Company, both parties agree that the Carrier will be entitled to perform the

necessary audits on the handling Company’s premises. The Carrier shall

co-ordinate with the Handling Company the date / time of a planned audit 3

days in advance.

3.2. All audit results and/or all automatically monitored standards shall be submitted to

the Handling Company. The Carrier and the Handling Company shall hold

monthly meetings (the level and content to the locally agreed) to evaluate such

results and, whenever necessary, have the stated deficiencies corrected,

improvements implemented and preventive measures adopted.

4. VALIDITY

This attachment may be updated and assessed any time in written upon mutual agreement of the parties.

Signed the Signed the

At At

For and behalf of for and behalf of Air India Ltd.

"The Service Provider" "the Carrier"

By By


42

Annexure F

INTEGRITY PACT

Air India Limited (AI) hereinafter referred to as “The Principal”.

and

……………………………………….. hereinafter referred to as “The Bidder/Contractor”

Preamble

The Principal intends to award, under laid down organization procedures, contract/s for

Cargo Handling and Warehouse Services. The Principal values full compliance with all

relevant laws and regulations, and the principles of economic use of resources, and of

fairness and transparency in its relations with its Bidder/s.

In order to achieve these goals, the Principal will appoint an external independent

Monitor who will monitor the tender process and the execution of the contract for

compliance with the principles mentioned above.

Section 1 – Commitments of the Principal

(1) The Principal commits itself to take all measures necessary to prevent corruption and

to observe the following principles:

- No employee of the Principal, personally or through family members, will in

connection with the tender for, or the execution of a contract, demand, take a

promise for or accept, for him/herself or third person, any material or immaterial

benefit which he/she is not legally entitled to.

- The Principal will, during the tender process treat all Bidders with equity and

reason.

The Principal will in particular, before and during the tender process, provide to

all Bidders the same information and will not provide to any Bidder confidential /

additional information through which the Bidder could obtain an advantage in

relation to the tender process or the contract execution.

- The principal will exclude from the process all known prejudiced persons.

(2) If the Principal obtains information on the conduct of any of its employees or on the

conduct of a Bidder, or of an employee or a representative or an associate of a Bidder

which constitutes a criminal offence under the India Penal Code, 1860, the Prevention

of Corruption Act, 1988 and/or other anti-corruption laws of India or is in

violation of the principles herein mentioned or if there be a substantive suspicion in

this regard, the Principal will inform its Vigilance Office and in addition can initiate

disciplinary actions as per its internal laid down policies and procedures.


43

Section 2 – Commitments of the Bidder

(1) The Bidder commits itself to take all measures necessary to prevent corruption.

He commits himself to observe the following principles during his participation in

the tender process and during the contract execution.

- The Bidder will not, directly or through any other person or firm, offer,

promise or give to any of the Principal’s employees involved in the tender

process or the execution of the contract or to any third person any material or

immaterial benefit which he/she is not legally entitled to, in order to obtain in

exchange any advantage of any kind whatsoever during the tender process or

during the execution of the contract.

- The Bidder will not enter with other Bidders into any undisclosed agreement

or understanding, whether formal or informal. This applies in particular to

Overriding Commission (ORC), specifications, certifications, subsidiary

contracts, submission or non-submission of bids or any other actions to restrict

competitiveness or to introduce cartelization in the bidding process.

- The Bidder will not commit any offence under the relevant Anti corruption

Laws of India; further the Bidder Contractor will not use improperly, for

purposes of competition or personal gain, or pass on the others, any

information or document provided by the Principal as part of the business

relationship, regarding plans, technical proposals and business details,

including information contained or transmitted electronically.

- The Bidder will, when presenting his bid, disclose any and all payment he has

made, is committed to or intends to make to agents, brokers or any other

intermediaries in connection with the award of the contract.

- The Bidder of foreign origin shall disclose the names and addresses of

agent/representatives in India, if any.

(2) The Bidder will not instigate third persons to commit offenses outlined above or

be an accessory to such offenses.

Section 3-Disqualification from tender process and exclusion from future contracts

If the Bidder , before contract award has committed a transgression through a

violation of Section 2 or in any other form such as to put his reliability or credibility

as Bidder into question, the Principal is entitled to disqualify the Bidder from the

tender process or to terminate the contract, if already signed, for such a reason.

(1) If the Bidder has committed a transgression through a violation of Section 2 such

as to put his reliability or credibility into question the Principal is entitled also to

exclude the Bidder from future contract award processes. The severity will be

determined by the case, in particular the number of transgressions, the position of

the transgressors within the company hierarchy of the Bidder and the amount of


44

the damage. The exclusion will be imposed for a minimum of 6 months and

maximum of 3 years.

(2) A transgression is considered to have occurred if the Principal after due

consideration of the available evidences, concludes that no reasonable doubt is

possible.

(3) The Bidder accepts and undertakes to respect and uphold the Principal’s absolute

right to resort to and impose such exclusion and further accepts and undertakes

not to challenge or question such exclusion on any ground, including the lack of

any hearing before the decision to resort to such exclusion is taken. This

undertaking is given freely and after obtaining independent legal advice.

(4) If the Bidder can prove that he has restored / recouped the damage caused by him

and has installed a suitable corruption prevention system, the Principal may

revoke the exclusion prematurely.

Section 4 – Compensation for Damages

Without prejudice to any rights that may be available to the Principal under law or the

contract or its established policies and laid down procedures, the Principal shall have the

following rights in case of breach of this Pact by the Bidder:

(1) If the Principal has disqualified the Bidder form the tender process prior to the

award according to Section 3, the Principal is entitled to demand and recover from the

Bidder liquidated damages equivalent to Earnest Money Deposit/Bid Security.

(2) If the Principal has terminated the contract according to Section 3, or if the

Principal is entitled to terminate the contract according to Section 3, the Principal shall be

entitled to demand and recover from the bidder liquidated damages equivalent to Security

Deposit / Performance Bank Guarantee.

(3) The bidder agrees and undertakes to pay the said amounts without protest or

demur subject only to condition that if the Bidder can prove and establish that the

exclusion of the Bidder from the tender process or the termination of the contract after the

contract award has caused no damage or less damage than the amount of the liquidated

damages, the Bidder shall compensate the Principal only to the extent of the damage in

the amount proved.

Section 5 – Previous Transgression

(1) The Bidder declares that no previous transgression occurred in the last 3 years

with any other Company in any country or with any other Public Sector Enterprise in

India that could justify his exclusion from the tender process.

(2) If the Bidder makes incorrect statements on this subject, he can be disqualified

from the tender process or the contract, if already awarded, can be terminated for such

reason.


45

Section 6 – Equal treatment of all Bidders

(1) The Bidder undertakes to demand from all subcontractors a commitment in

conformity with this Integrity Pact, and to submit it to the Principal before contract

signing.

(2) The Principal will enter into agreements with identical conditions as this one with

all Bidders.

(3) The Principal will disqualify from the tender process all bidders who do not sign

this Pact or violate its provisions

Section 7 – Criminal charges against violating Bidders/Contractors/Subcontractors

If the Principal obtains knowledge of conduct of a Bidder, or of an employee or a

representative or an associate of a Bidder, which constitutes corruption, or if the Principal

has substantive suspicion in this regard, the Principal will inform the Vigilance Office.

Section 8 – External Independent Monitor / Monitors (to be decided by the

Chairperson of the Principal)

(1) The Principal appoints competent and credible External Independent Monitor for this

Pact.

The Principal has nominated Dr.. Meeran Chadha Borwankar, IPS(Retd),C-10/5,2nd Floor,

Vasant Vihar, New Delhi-110057 as External Independent Monitor(s) for the purpose of

administration of this Pact. The task of the Monitor is to review independently and

objectively, whether and to what extent the parties comply with the obligations under this

agreement.

(2) The monitor is not subject to instructions by the representatives of the parties and

performs his functions neutrally and independently. He reports to the Chairperson of

the Board of the Principal.

(3) The Contractors accepts that the Monitor has the right to access without restriction to

all

Project documentation of the Principal including that provided by the Contractor. The

Contractor will also grant the Monitor, upon his request and demonstration of a valid

interest, unrestricted and unconditional access to this project documentation. The

Monitor is under contractual obligation to treat the information and documents of the

Bidder with confidentiality.

(4) The Principal will provide to the Monitor sufficient information about all meetings

among the parties related to the Project provided such meetings could have an impact

on the contractual relations between the Principal and the bidder. The parties offer to

the Monitor the option to participate in such meetings.

(5) As soon as the Monitor notices, or believes to notice, a violation of this agreement, he

will so inform the Management of the Principal and request Management to

discontinue or heal the violation, or to take other relevant action. The Monitor can in

this regard submit nonbinding recommendation. Beyond this, the Monitor has no

right to demand from the parties that they act in a specific manner, refrain from action

or tolerate action. However, the Independent External Monitor shall give an


46

opportunity to the bidder to present its case before making its recommendations to the

Principal.

(6) The Monitor will submit a written report to the Chairperson of the Board of the

Principal within 8 to 10 weeks from the date of reference or intimation to him by the

‘Principal’ and, should the occasion arise, submit proposals for correcting problematic

situations.

(7) Monitor shall be entitled to compensation on the same terms as being extended to /

provided to Outside Expert Committee members / Chairman as prevailing with

Principal.

(8) If the Monitor has reported to the Chairperson of the Board a substantiated suspicion

of an offense under relevant Anti-Corruption Laws of India, and the Chairperson has

not, within reasonable time, taken visible action to proceed against such offense or

reported it to the Vigilance Office, the Monitor may also transmit this information

directly to the Central Vigilance Commissioner, Government of India.

(9) The word ‘Monitor’ would include both singular and plural.

Section 9 – Pact Duration

This Pact begins when both parties have legally signed it. It expires for the selected

bidder after the initial term of the contract i.e after the last payment under the respective

contract, and for all other Bidders 6 months after the contract has been awarded. If any

claim is made / lodged during this time, the same shall be binding and continue to be

valid despite the lapse of this pact as specified above, unless it is discharged / determined

by Chairperson of the Principal.

Section 10 – Other provisions

(1) This agreement is subject to Indian Law. Place of performance and jurisdiction is the

Registered Office of the Principal, i.e. New Delhi. The Arbitration clause provided

in contract shall not be applicable for any issue / dispute arising under the Integrity

Pact.

(2) Changes and supplements as well as termination notices need to be made in writing.

Side agreements have not been made.

(3) If the bidder is a partnership, this agreement must be signed by all partners.

(4) Should one or several provisions of this agreement turn out to be invalid, the

remainder of this agreement remains valid. In this case, the parties will strive to

come to an agreement to their original intentions.

For Principal

____________________________

For the Bidder / Contractor

Chairperson/CEO

Place__________________________

Witness 1: ______________________ Date __________________________


47

ANNEXURE G

AIR INDIA FLIGHT SCHEDULE WITH TYPE OF AIRCRAFTS AND ULD

CONFIGURATION

Weekly FLIGHTS IN SUMMER SCHEDULE 2019 W.E.F. 31 MARCH, 2019

DAYS DEP ARR TOTAL

MON 48 49 97

TUE 52 48 100

WED 46 44 90

THU 52 50 102

FRI 50 45 95

SAT 53 51 104

SUN 51 47 98

TOTAL 352 334 686

WEEKLY CAPACITYES WITH EQUIPMENT AND RESPECTIVE ULD CONFIGURATION

SUMMER SCHEDULE 2019 W.E.F. 31 MAR ,2019

EQUIP ARR DEP TOTAL CAP EQIP TTL CAP

ULD CONF

31N 2 1 3 3.5 10.5 BULK

32A 46 46 92 3.5 322 BULK

32B 8 14 22 3.5 77 BULK

32N 64 62 126 3.5 441 BULK

32T 30 51 81 3.5 283.5 BULK

788 134 128 262 10 2620 4P+4C

77L 9 9 18 10 180 4P+4C

77W 41 41 82 15 1230 6P+6C

TTL 334 352 686 5164


48

SUMMER SCHEDULE 2019 EFF FROM 31MAR2019

ARRIVALS TO DELHI

STA Flt

Desg Dept Arp Subfleet Freq Eff Date Dis Date AADAY

0:10 AI

0335 BKK AI

32N ..345.7 31/Mar/19 25/Oct/19 1456

0:10 AI

0335 BKK AI

32N .2...6. 02/Apr/19 26/Oct/19 37

0:10 AI

0335 BKK AI

32N 1...... 01/Apr/19 21/Oct/19 2

0:45 AI

0902 NJF AI

32N 1..4... 01/Apr/19 30/Sep/19 25

0:45 AI

0902 NJF AI

32N 1..4... 03/Oct/19 24/Oct/19 25

2:20 AI

0349 PVG AI 788 .2.4567 31/Mar/19 26/Oct/19 13567

2:20 AI

0383 SIN AI

32N 1234567 31/Mar/19 26/Oct/19 1234567

3:45 AI

0974 MCT AI 32T 1234567 31/Mar/19 26/Oct/19 1234567

4:45 AI

0992 JED AI

77W 1.3.5.. 01/Apr/19 25/Oct/19 246

4:45 AI

0996 DXB AI 788 1234567 31/Mar/19 26/Oct/19 1234567

5:00 AI

0940 BAH AI

31N 1....6. 01/Apr/19 26/Oct/19 27

5:00 AI

0940 BAH AI 32T .2.4... 02/Apr/19 24/Oct/19 35

5:30 AI

0184 SFO AI 77L 1.3..6. 01/Apr/19 26/Oct/19 247

6:10 AI

0284 CMB AI 32B 1234567 31/Mar/19 26/Oct/19 1234567

7:20 AI

0168 ARN AI 788 ..3.5.7 31/Mar/19 25/Oct/19 146

7:35 AI

0158 CPH AI 788 ....5.. 05/Apr/19 25/Oct/19 6

7:35 AI

0158 CPH AI 788 .2.4.6. 02/Apr/19 26/Oct/19 357

7:40 AI

0122 FCO AI 788 ..3.5.7 31/Mar/19 25/Oct/19 146

7:40 AI

0154 VIE AI 788 1...... 01/Apr/19 21/Oct/19 2

7:55 AI

0140 TLV AI 788 1..4..7 31/Mar/19 24/Oct/19 125

8:00 AI

0140 TLV AI 788 .2...6. 02/Apr/19 05/Oct/19 37

8:00 AI

0140 TLV AI 788 .2...6. 12/Oct/19 26/Oct/19 37

8:25 AI

0138 MXP AI 788 12.4.6. 01/Apr/19 26/Oct/19 2357

8:30 AI

0120 FRA AI 788 1234567 31/Mar/19 26/Oct/19 1234567

8:45 AI

0018 AMD AI 32T 1234567 31/Mar/19 26/Oct/19 1234567


49

9:25 AI

0154 VIE AI 788 ..3.5.7 31/Mar/19 25/Oct/19 146

9:35 AI

0142 CDG AI 788 1234567 31/Mar/19 26/Oct/19 1234567

10:05 AI

0914 DMM AI

32A 1234567 31/Mar/19 26/Oct/19 1234567

10:10 AI

0348 BOM AI 788 .2.4567 31/Mar/19 26/Oct/19 24567

10:15 AI

0118 ATQ AI 788 ......7 31/Mar/19 20/Oct/19 1

10:30 AI

0114 BHX AI 788 1.3...7 31/Mar/19 23/Oct/19 124

10:30 AI

0118 ATQ AI 788 ..3.5.. 03/Apr/19 25/Oct/19 46

10:40 AI

0112 LHR AI 788 1234567 31/Mar/19 26/Oct/19 1234567

11:00 AI

0104 IAD AI

77W ..3.5.7 31/Mar/19 25/Oct/19 146

11:00 AI

0136 MAD AI 788 .2.4.6. 02/Apr/19 26/Oct/19 357

11:15 AI

0113 ATQ AI 788 1.3...7 31/Mar/19 23/Oct/19 124

11:35 AI

0143 MAA AI

32A 1234567 31/Mar/19 26/Oct/19 1234567

11:35 AI

0381 SIN AI 788 1234567 31/Mar/19 26/Oct/19 1234567

11:45 AI

0214 KTM AI

32A 1234567 31/Mar/19 26/Oct/19 1234567

11:50 AI

0282 CMB AI 32T 1234567 31/Mar/19 26/Oct/19 1234567

12:00 AI

0333 BKK AI 788 1234567 31/Mar/19 26/Oct/19 1234567

12:05 AI

0078 BBI AI

32N 1234567 31/Mar/19 26/Oct/19 1234567

12:55 AI

0021 CCU AI 788 1234567 31/Mar/19 26/Oct/19 1234567

14:00 AI

0102 JFK AI

77W 1234567 31/Mar/19 26/Oct/19 1234567

14:35 AI

0126 ORD AI

77W 1234567 31/Mar/19 26/Oct/19 1234567

15:10 AI

0991 LKO AI

32N .2.4.6. 02/Apr/19 26/Oct/19 246

15:55 AI

0174 SFO AI 77L 1.34567 31/Mar/19 26/Oct/19 124567

16:20 AI

0076 BBI AI

32N 1234567 31/Mar/19 26/Oct/19 1234567

16:25 AI

0236 GAY AI 32B ..3.... 03/Apr/19 23/Oct/19 3

16:50 AI

0216 KTM AI

32A 1234567 31/Mar/19 26/Oct/19 1234567

17:00 AI

0307 NRT AI 788 1.3..67 31/Mar/19 26/Oct/19 1367

17:10 AI

0309 MEL AI 788 1..4.6. 01/Apr/19 06/Apr/19 146


50

17:10 AI

0309 MEL AI 788 1..4.6. 08/Apr/19 05/Oct/19 146

17:10 AI

0309 MEL AI 788 1..4.6. 07/Oct/19 26/Oct/19 146

17:50 AI

0244 KBL AI

32A .2.4.67 31/Mar/19 26/Oct/19 2467

18:35 AI

0301 SYD AI 788 ......7 07/Apr/19 29/Sep/19 7

18:35 AI

0301 SYD AI 788 ......7 06/Oct/19 20/Oct/19 7

18:35 AI

0301 SYD AI 788 .2..5.. 02/Apr/19 05/Apr/19 25

18:35 AI

0301 SYD AI 788 .2..5.. 09/Apr/19 04/Oct/19 25

18:35 AI

0301 SYD AI 788 .2..5.. 08/Oct/19 25/Oct/19 25

19:00 AI

0301 SYD AI 788 ..3.... 03/Apr/19 03/Apr/19 3

19:00 AI

0301 SYD AI 788 ..3.... 10/Apr/19 02/Oct/19 3

19:00 AI

0301 SYD AI 788 ..3.... 09/Oct/19 23/Oct/19 3

19:10 AI

0144 BOM AI

77W 1234567 31/Mar/19 26/Oct/19 1234567

19:35 AI

0301 SYD AI 788 .....6. 06/Apr/19 06/Apr/19 6

19:35 AI

0301 SYD AI 788 .....6. 13/Apr/19 05/Oct/19 6

19:35 AI

0301 SYD AI 788 .....6. 12/Oct/19 26/Oct/19 6

20:10 AI

0115 ATQ AI 32T 1234567 31/Mar/19 26/Oct/19 1234567

20:30 AI

0011 AMD AI

32A 1234567 31/Mar/19 26/Oct/19 1234567

21:20 AI

0315 KIX/HKG AI 788 .2.4.6. 02/Apr/19 26/Oct/19 246

21:20 AI

0317 ICN/HKG AI 788 1.3.5.7 31/Mar/19 25/Oct/19 1357

22:00 AI

0310 BOM AI 788 .2.4.67 31/Mar/19 26/Oct/19 2467

22:00 AI

0314 BOM AI 788 1.3.5.. 01/Apr/19 25/Oct/19 135

22:35 AI

0264 MLE/TRV AI

32N 1234567 31/Mar/19 26/Oct/19 1234567

22:40 AI

0926 RUH AI

32N ...4.6. 04/Apr/19 26/Oct/19 46

22:40 AI

0926 RUH AI

32N 1...... 01/Apr/19 21/Oct/19 1

22:45 AI

0023 CCU AI

32N 1234567 31/Mar/19 26/Oct/19 1234567

22:50 AI

0162 LHR AI 788 1234567 31/Mar/19 26/Oct/19 1234567

23:10 AI

0101 BOM AI

77W 1234567 31/Mar/19 26/Oct/19 1234567


51

23:10 AI

0127 HYD AI

77W 1234567 31/Mar/19 26/Oct/19 1234567

23:20 AI

0047 COK AI 788 1234567 31/Mar/19 26/Oct/19 1234567

23:55 AI

0014 AMD AI

32A 1234567 31/Mar/19 26/Oct/19 1234567

23:55 AI

0043 MAA AI

32N 1234567 31/Mar/19 26/Oct/19 1234567

23:55 AI

0087 BLR AI

32N 1...... 01/Apr/19 21/Oct/19 1

23:55 AI

0173 BLR AI

32N 0.234567 31/Mar/19 26/Oct/19 134567


52

SUMMER SCHEDULE 2019 EFF FROM 31MAR2019

DEPARTURES FROM DELHI

STD Flt Desg TO Subfleet Freq Eff Date Dis Date Total

0:20 AI

0913 DMM AI 32A 1234567 31/Mar/19 26/Oct/19 1

1:15 AI

0103 IAD AI

77W ..3.5.7 31/Mar/19 25/Oct/19 1

1:45 AI

0101 JFK AI

77W 1234567 01/Apr/19 26/Oct/19 1

2:20 AI

0127 ORD AI

77W 1234567 01/Apr/19 26/Oct/19 1

2:45 AI

0161 LHR AI 788 1234567 31/Mar/19 26/Oct/19 1

3:00 AI

0925 RUH AI 32N ....5.. 05/Apr/19 25/Oct/19 1

3:00 AI

0925 RUH AI 32N .2....7 31/Mar/19 22/Oct/19 1

3:30 AI

0173 SFO AI 77L 1.34567 01/Apr/19 26/Oct/19 1

3:50 AI

0349 BOM AI 788 1.3.567 01/Apr/19 26/Oct/19 1

5:00 AI

0019 AMD AI 32T 1234567 31/Mar/19 26/Oct/19 1

5:10 AI

0933 COK AI 788 1234567 31/Mar/19 26/Oct/19 1

5:15 AI

0263 TRV/MLE AI 32N 1234567 31/Mar/19 26/Oct/19 1

7:00 AI

0077 BBI AI 32N 1234567 31/Mar/19 26/Oct/19 1

7:10 AI

0235 GAY/RGN AI 32B ..3.... 03/Apr/19 23/Oct/19 1

7:10 AI

0992 LKO AI 32B .2.4.6. 02/Apr/19 26/Oct/19 1

7:40 AI

0213 KTM AI 32A 1234567 31/Mar/19 26/Oct/19 1

10:55 AI

0156 GOI AI 32T 1234567 31/Mar/19 26/Oct/19 1

11:05 AI

0075 BBI AI 32N 1234567 31/Mar/19 26/Oct/19 1

11:20 AI

0117 ATQ AI 788 .2.4.6. 02/Apr/19 26/Oct/19 1

11:40 AI

0348 PVG AI 788 .2.4567 31/Mar/19 26/Oct/19 1

12:15 AI

0114 ATQ AI 788 12.4... 01/Apr/19 24/Oct/19 1

12:15 AI

0308 MEL AI 788 ..3.5.7 31/Mar/19 05/Apr/19 1

12:15 AI

0308 MEL AI 788 ..3.5.7 07/Apr/19 04/Oct/19 1

12:15 AI

0308 MEL AI 788 ..3.5.7 06/Oct/19 25/Oct/19 1

12:30 AI

0142 MAA AI 32A 1234567 31/Mar/19 26/Oct/19 1

12:30 AI CMB AI 32T 12.4567 31/Mar/19 26/Oct/19 1


53

0281

12:35 AI

0243 KBL AI 32A .2.4.67 31/Mar/19 26/Oct/19 1

12:50 AI

0215 KTM AI 32A 1234567 31/Mar/19 26/Oct/19 1

13:05 AI

0113 BHX AI 788 1.3...7 31/Mar/19 23/Oct/19 1

13:15 AI

0104 HYD AI 32B 1..4.6. 01/Apr/19 26/Oct/19 1

13:15 AI

0143 CDG AI 788 1234567 31/Mar/19 26/Oct/19 1

13:15 AI

0302 SYD AI 788 12.45.. 01/Apr/19 05/Apr/19 1

13:15 AI

0302 SYD AI 788 12.456. 06/Apr/19 04/Oct/19 1

13:15 AI

0302 SYD AI 788 12.456. 05/Oct/19 26/Oct/19 1

13:15 AI

0382 SIN AI 32N 1234567 31/Mar/19 26/Oct/19 1

13:35 AI

0121 FRA AI 788 1234567 31/Mar/19 26/Oct/19 1

13:40 AI

0281 CMB AI 32T ..3.... 03/Apr/19 23/Oct/19 1

13:50 AI

0332 BKK AI 788 1234567 31/Mar/19 26/Oct/19 1

13:55 AI

0901 NJF AI 32N 1..4... 01/Apr/19 30/Sep/19 1

13:55 AI

0901 NJF AI 32N 1..4... 03/Oct/19 24/Oct/19 1

14:00 AI

0020 CCU AI 788 1234567 31/Mar/19 26/Oct/19 1

14:00 AI

0111 LHR AI 788 1234567 31/Mar/19 26/Oct/19 1

14:05 AI

0153 VIE AI 788 1.3.5.7 31/Mar/19 25/Oct/19 1

14:15 AI

0123 FCO AI 788 ..3.5.7 31/Mar/19 25/Oct/19 1

14:15 AI

0137 MXP AI 788 12.4.6. 01/Apr/19 26/Oct/19 1

14:30 AI

0157 CPH AI 788 .2.456. 02/Apr/19 26/Oct/19 1

14:50 AI

0167 ARN AI 788 ..3.5.7 31/Mar/19 25/Oct/19 1

15:00 AI

0135 MAD AI 788 .2.4.6. 02/Apr/19 26/Oct/19 1

15:30 AI

0139 TLV AI 788 .2...6. 02/Apr/19 05/Oct/19 1

15:30 AI

0139 TLV AI 788 .2...6. 12/Oct/19 26/Oct/19 1

15:30 AI

0139 TLV AI 788 1..4..7 31/Mar/19 24/Oct/19 1

16:20 AI

0991 JED AI

77W .2.4.6. 02/Apr/19 26/Oct/19 1

16:40 AI AMD AI 32A 1234567 31/Mar/19 26/Oct/19 1


54

0010

16:50 AI

0183 SFO AI 77L .2..5.7 31/Mar/19 25/Oct/19 1

16:55 AI

0016 ATQ AI 32T 1.34.6. 01/Apr/19 26/Oct/19 1

17:00 AI

0102 BOM AI

77W 1234567 31/Mar/19 26/Oct/19 1

17:05 AI

0016 ATQ AI 32T .2..5.7 31/Mar/19 25/Oct/19 1

17:15 AI

0126 HYD AI

77W 1234567 31/Mar/19 26/Oct/19 1

17:20 AI

0042 MAA AI 32N 1234567 31/Mar/19 26/Oct/19 1

17:40 AI

0088 BLR AI 32N ..3.... 03/Apr/19 23/Oct/19 1

17:40 AI

0174 BLR AI 32N 12.4567 31/Mar/19 26/Oct/19 1

18:00 AI

0024 BOM AI 32N 1234567 31/Mar/19 26/Oct/19 1

18:05 AI

0048 COK/TRV AI 32T 1234567 31/Mar/19 26/Oct/19 1

19:20 AI

0973 MCT AI 32T 1234567 31/Mar/19 26/Oct/19 1

19:45 AI

0013 AMD AI 32A 1234567 31/Mar/19 26/Oct/19 1

19:50 AI

0939 BAH AI 31N 1....6. 01/Apr/19 26/Oct/19 1

19:50 AI

0939 BAH AI 32T .2.4... 02/Apr/19 24/Oct/19 1

20:15 AI

0022 CCU AI 32T 1234567 31/Mar/19 26/Oct/19 1

20:30 AI

0995 DXB AI 788 1234567 31/Mar/19 26/Oct/19 1

21:00 AI

0191 BOM/EWR AI

77W 1234567 31/Mar/19 26/Oct/19 1

21:15 AI

0306 NRT AI 788 .2..567 31/Mar/19 26/Oct/19 1

22:25 AI

0283 CMB AI 32B 1234567 02/Apr/19 26/Oct/19 1

23:00 AI

0315 BOM AI 788 .2.4.6. 02/Apr/19 26/Oct/19 1

23:00 AI

0317 BOM AI 788 1.3.5.7 31/Mar/19 25/Oct/19 1

23:00 AI

0334 BKK AI 32N 1234567 31/Mar/19 26/Oct/19 1

23:05 AI

0310 HKG/ICN AI 788 .2.4.67 31/Mar/19 26/Oct/19 1

23:05 AI

0314 HKG/KIX AI 788 1.3.5.. 01/Apr/19 25/Oct/19 1

23:15 AI

0380 SIN AI 788 1234567 31/Mar/19 26/Oct/19 1

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