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The Multidimensional Life of Gerry Wood

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Contents | Volume 25 | Number 4

Supporting the visions of entrepreneurs one story at a time

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The Multidimensional Life of Gerry Wood

Telecommunications: Can We Talk? Inspiring and Rewarding Environmental Leaders

On our coverGerry Wood, owner and president of

the Wood Automotive Group

99

48

32 55

COVER FEatuRE 48 The Multidimensional Life of Gerry Wood The heart and soul and caring and biz smarts By John Hardy

PUBLISHERSPat Ottmann & Tim Ottmann

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Frank Atkins David ParkerLonnie Tate

THIS ISSUES CONTRIBUTORSColleen Wallace

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Cassandra McAuleyMeghan OckeyBen FreelandEric LowtherTiffany BurnsLisa Johnston

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Contents | Volume 25 | Number 4

Supporting the visions of entrepreneurs one story at a time

this MOnths FEatuREs 24 Urbanomics|UrbanDevelopmentDiscussion: LandSupply Thats where it all begins By John Hardy

32 CanWeTalk? Canadas telecommunications companies have

undergone a little-noticed transformation in recent years and are quietly transforming the way business works.

By Ben Freeland

40 RockyViewRegionalPlanning Regional Planning Between Rocky View and the City of

Calgary Increasingly Strained By Eric Lowther

45 TheUp&DownNumbers Oil prices are just one factor By Colleen Wallace

55 InspiringandRewardingEnvironmental Leaders

The Alberta Emerald Foundation has been recognizing achievers in environmental sustainability for over 20 years. Meet two winners from their 2014 Emerald Awards.

By Nerissa McNaughton

64 TheThreeSeparateSectors Juggling the flux of office, industrial and retail space By Parker Grant

68 Diversity:Itsmorethanculturaldifferences HR experts weigh in on managing todays incredibly

diverse workplaces By Nerissa McNaughton

76 TheCountdowntoFore! Getting the golfer and the course ready By Parker Grant

REgulaR COluMns 14 SpringtimeintheRockies By Richard Bronstein

16 LookintheMirror,Albertans By Frank Atkins

18 TheArgumentforSpendingandBorrowing inAlberta

By Lonnie Tate

99 LeadingBusiness 105 TheCalgaryReport Current developments for Calgary Telus Convention Centre,

Tourism Calgary, Calgary Economic Development, and Innovate Calgary

110 MarketingMatters By David Parker

COMpany pROFilEs 79 LupiLuxuryHomes 45 Years of Home Grown Success

95 FlesherMarble&Tile 105 Years

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Springtime in the Rockies Richard Bronstein

By RICHARD BRONSTEIN

You have to love April. Spring is in the air. It is definitely the month of mirth.April 1 this year happens to be an important anniversary of the United Nations adopting the concept of R2P the Responsibility to Protect.

Canada was very influential in pushing this as a new international norm. In fact it was former Liberal cabinet minister Lloyd Axworthy who led the charge of the right brigade.

The idea is that nation states forfeit their right to absolute sovereignty within their own borders when it is shown they are failing to protect their own citizens from genocide, mass murder and other serious human rights abuses.

Under R2P, the international community may intervene with force in order to protect citizens who are victimized by their home governments.

The Responsibility to Protect is what motivated Canadas military mission in Libya a few years ago and it is once again being used to justify our current military involvement against Islamic State in Iraq.

Various African states are contemplating an R2P mission against Boko Haram in Nigeria.

The idea is that things have to be bad, really bad, in order for R2P to kick in. But it doesnt seem to work so well in non-democratic countries. They seem to be at war all the time so when we join in, it just makes it more fun for them. But maybe R2P could work better in democratic countries.

Well, may I humbly suggest that Canada might be in need of some outside intervention these days?

Consider the stain on our good name from some of these shameful events.

As evidence I offer this perceptive comment by James Mirtle, a reporter for the Globe and Mail who noted on March 5, It was another sign that the Maple Leafs quick, painful descent down the NHL standings has also become a descent into madness.

Descent into madness thats the kind of eloquent poetry one expects from Joseph Conrad or Ernest Hemingway, not a hockey writer.

But there you have it Leafs Nation is a failed state. Alert the UN Security Council. Activate NATO. Call in the foreign troops.

Obviously the rulers of the Maple Leafs have no regard

for the well-being of our citizens because they keep staging games with pretend players, pretend management and coaches, and pretend rebuilding campaigns.

The pyramids were built with fewer people than all those who have claimed a paycheque from Maple Leaf Sports and Entertainment to revive this national institution.

We dont need new security legislation to protect us from terrorists we need it to protect us from Maple Leaf oligarchs who keep enriching themselves while they continue to drive our national game into disrepute. Is there anyone out there who can save us from ourselves?

If anyone else could stand to benefit from a foreign rescue mission it might be Albertans. Weve been governed by the Progressive Conservative Party for 44 years already.

We are probably close to or already in an election campaign by the time this column appears in print. And it seems very likely this group will be in power for another four years.

Thats where Alberta politics too is a descent into madness.No government in Canada has received as much resource

revenue windfall as the Alberta government.It is also true that no government in Canada has

mismanaged its largesse so poorly as successive Progressive Conservative governments of Alberta.

Jim Prentice is exactly right. His mirror, mirror on the wall speech is probably the most truthful thing a politician ever said in Alberta, that if you keep electing us, we are going to keep doing the same thing over and over again. Which is to keep making a mess of things.

In my books that makes our province a failed state and requires the presence of foreign troops to set things right.

Someone has to write a heartfelt letter to the secretary general of the United Nations, Ban Ki-moon, and ask for foreign intervention. We are not to be trusted with our own future because we keep electing the same old gang.

Remember that old bumper sticker from the 1970s? If we ever get another boom, I promise not to ps it away.

Well, we did, many times over. The latest iteration is the current budget difficulties of the Alberta government.

Has anyone noticed a pattern here? That if you keep doing the same thing again and again, you get the same results. BiC

Springtime in the Rockies

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Look in the Mirror, Albertans Frank Atkins

By FRANk ATkINS

I have always thought that it must be very difficult to be a politician. Everything that politicians say and do is carefully scrutinized, and roundly criticized, in the press. It is not often that you see the press actually praise a politician. The exception may the CBC, which appears to try very hard to pretend that it does not love everything that Justin Trudeau does. Generally speaking, the media loves to fan the flames of any controversy involving politicians, and Premier Prentice recently felt the full brunt of this.

In early March of this year, Premier Jim Prentice made what I thought was an obvious, and very truthful remark, when he said that Albertans should look in the mirror when they wish to see who to blame for the current fiscal mess in Alberta. Certainly, all Albertans have to bear the blame for the current fiscal situation, and there is no reason to think that this should exclude the members of the Prentice administration.

We should all remember that it takes two sets of individuals to make a transaction. In the case of a government budget, it takes individuals who are recipients of money to ask for more, and the government to grant this request. The most obvious of those who request more money (although this is not the only group, just the one that seems to be in the news a lot) is Alberta teachers. The Alberta Teachers Association (ATA) seems to be perpetually making statements about lack of funds and classroom size

and how the children will be the ones to suffer if there is not more money for teachers. Between the ATA and the government, someone came up with a scheme at some point in the past

whereby teachers would be granted an automatic raise based on the average rate of change in wages in Alberta, according to Statistics Canada. This cost the government an awful lot of money. However, it was somehow negotiated between the two parties involved.

Alberta universities (of which I am a member) act in a similar manner to the teachers. After the Klein cuts, we asked for and received pay increases that not only made up for the cut in

wages during the early Klein years, but put us quite a bit ahead of where we had been prior to the wage cuts. This was also negotiated between two parties, one a recipient of government money, and the other the government.

The list goes on and on. Alberta nurses often buy media time to explain to the public how vital of a service that they provide to Albertans. I am with them in the sense that I believe nurses provide a vital service. However, I do not understand why this has to translate into very large wage increases. Again these increases are negotiated between, and agreed to by, both the nurses and the government. Listen to groups such as the Friends of Medicare, who preach doom and gloom for the Alberta medical system if we do not pour more money into health care. The government seems to agree with this one also. The strange thing is that health care now takes the biggest portion of the government budget, but the health-care system in Alberta is badly in need of some kind of repair.

We have all been asking for too much, and successive governments have been too willing to provide these increases. So, look in the mirror, Albertans, and this includes the government. It is time to stop whining about blame and finally get around to fixing the problem. BiC

FRAnk AtkinS iS An ASSoCiAte pRoFeSSoR oF eConoMiCS At the UniveRSity oF

CALgARy And ReSeARCh ChAiR, FinAnCe And CApitAL MARketS, At the FRontieR

CentRe FoR pUBLiC poLiCy.

Look in the Mirror, Albertans

Premier Jim Prentice

made what I thought

was an obvious, and

very truthful remark,

when he said that

Albertans should look in

the mirror when they

wish to see who to

blame for the current

fiscal mess in Alberta.

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the Argument for Spending and Borrowing in Alberta Lonnie Tate

By LONNIE TATE

In the previous few columns, I have advocated a major capital spending program for Alberta that might require $50 billion in borrowing and as much as $100 billion in expenditures over the next 10 years. Is it the work of a raving tax-and-spend liberal? Not on a bet! But it would provide appropriate lifestyle alternatives for a conservative Alberta.

Im old. I know that saving is important. My wife and I did save once we knew the family was comfortable. When their infrastructure was sound, their health in good form, their education looked after and there was a roof over their heads we saved.

Along the way we financed, and worked the system like crazy. Early on, there were no luxuries. When my wife and I completed post-secondary education in 1971, our assets were two kids, budding careers and a net worth of minus $20,000. As we grew, those debts were paid off, we borrowed for big-ticket items a basic car or two; a house and so on.

By 1981, we were looking pretty prosperous; we had some pretty good assets and pretty good debt to go with them. Then we went on to pay down that debt and save. It worked. Im writing this in our modest condo in Palm Springs.

In my view, there is a corollary between where the province is today and where my wife and I were in 1981.

The entire electorate knows what I am talking about. Most of us are somewhere on the debt-then-save continuum. As I said, Im old and at the end of the continuum. Lots of others are getting there. We should think of our province in the same light.

We need sensible health care, education for our children, roofs over our heads and roads to get to and from work. We have assets, arguably the most of any province in the country. What is missing is debt to fund satisfaction of our basic needs.

But we dont need debt right away. There are billions upon billions of dollars stuffed in a multitude of government nooks and crannies. Pick a number it is something between $30 and $50 billion!

As Spock used to say: It is not logical. It seems we are short 100 schools in the province. There are great gaps in health care hospital emergency rooms are full to overflowing; seniors extended care is short thousands of beds. Road systems are operating beyond capacity. And every demographic study says the problems will get worse as the population expands.

But Spock had an advantage, he wasnt dealing with nitwits. How we can have billions in the bank and allow our citizens to suffer from a poor health system is beyond comprehension. Our school systems are regressing at a time in our history when knowledge is ever more required. And still we save for the future. How illogical can you get?

I read the other day where one of the nitwits said: Our citizens are not prepared to pay for debt carrying costs. If that thought is considered in isolation it is true. But give them a choice between physical pain while waiting for a hospital bed and paying debt service charges, their answer changes. The same goes for raising their children to be illiterate morons versus borrowing to give them decent educations.

Look! If the government borrowed $50 billion tomorrow, the annual service requirement would be less than $3 billion. That is affordable in a $50-billion budget (that will soon be $60 billion). And dont forget there is $31 billion sitting in portfolio investments it is in the governments annual report.

What is missing? Common sense and courage of conviction. What we get is platitudes from the past. It was Benjamin Franklin who said: A penny saved is a penny earned. Some of our provincial politicians are still in his world notwithstanding that was 250 years ago. Pennies are banned now and so should politicians who think that way.

Surely we can expect fundamental policies that fix what is broken and at the same time, facilitate the future. Saving can wait until the essentials of life are in hand. BiC

The Argument for Spending and Borrowing in Alberta

BUSINESS IN CALGARYDIMENSIONS: 7.875 X 10.75PROJECT: The RiverMEDIA DEADLINE DATE: MAR 05, 2015

CMYK

Visit our DISCOVERY CENTRE: 120-396 11th Avenue SW. Open weekdays 11am-4pm or call us to arrange a personal tour

THE RIVER is being developed by 26th Avenue River Investments Inc., a dynamic affiliate of Ledcor Properties Inc. The developer reserves the right to make changes to the information contained herein. Renderings, photographs and maps are representational only and may not be accurate. E.&O.E.

Contact Anne Clarke, Director of Sales 403.263.5133 [email protected]

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BUSINESS IN CALGARYDIMENSIONS: 7.875 X 10.75PROJECT: The RiverMEDIA DEADLINE DATE: MAR 05, 2015

CMYK

Visit our DISCOVERY CENTRE: 120-396 11th Avenue SW. Open weekdays 11am-4pm or call us to arrange a personal tour

THE RIVER is being developed by 26th Avenue River Investments Inc., a dynamic affiliate of Ledcor Properties Inc. The developer reserves the right to make changes to the information contained herein. Renderings, photographs and maps are representational only and may not be accurate. E.&O.E.

Contact Anne Clarke, Director of Sales 403.263.5133 [email protected]

This fall, callTHE RIVER home.

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PROFILE

When you meet Jay Westman, you meet a man full of enthusiasm, sincere in his drive to run successful companies and a thoughtful contributor with his time and donations to so many deserving causes.

Under the Jayman Built umbrella, his businesses include homebuilding, land development and the hospitality industry with hotels under the Wyndham flag and two Marriott hotels under construction in Seton that will open later this year.

Although Westman is a very busy man, he still found the time to establish the Westman Centre for Real Estate Studies at the University of Calgary. He is also a great supporter of education matters at SAIT Polytechnic while maintaining a high level of involvement in many charities, focusing primarily on the MS Society and the Mustard Seed.

Four generations of his family have suffered from MS and Westman has been diligent in raising funds for the society over many years. Along with his wife, Karen, they have co-chaired the hugely successful annual Seeds of Hope Gala benefiting the Mustard Seed. The Mustard Seed is one of the nine agencies within the RESOLVE Campaign and the funds raised from the annual Seeds of Hope Gala were split between the Mustard Seeds operations and their capital project within RESOLVE.

Westman is clearly a busy man so when RESOLVE cabinet chair Alan Norris approached him to sit on the cabinet he had good reasons to decline. But he listened. And he was so impressed when the goals were explained, he decided one just couldnt be too busy not to pitch in and help.

He was impressed with the data and reports that have been amassed regarding the homeless population and how the information is being shared between agencies that are all working towards a common goal.

As a cabinet member on the RESOLVE Campaign since its beginnings, Westman was encouraged by the math that

had been done to show that RESOLVE is a practical and achievable solution. RESOLVE will provide 3,000 keys to doors for vulnerable and homeless Calgarians. This will be done by raising $120 million, which is above and beyond the commitment pledged by the provincial government.

Westmans caution before jumping in with both feet was also relieved upon discovering just how well the nine agencies are run and by such talented and professional staff.

To date, 11 of his fellow homebuilders have stepped up to the table with contributions of $1.4 million each, and others are responding to the call.

Enough has been raised to represent 915 keys, that is 915 individuals with a safe and affordable place to call home and the campaign is gaining momentum.

Westman believes the campaign will reach its target and leave a lasting legacy on the city.

This is just the most compelling campaign I have ever been involved in.

RESOLVECalgary.ca

Leaving a Lasting Legacy on CalgaryBy David Parker

Jay Westman points to his companys name at the kickoff of the first RESOLVE build. A listing of the 11 homebuilders were painted on the building before construction began to represent their commitment to the Campaign.

RESOLVE is a partnership of nine leading social service agencies with one simple goal: building affordable rental housing for 3,000 homeless and vulnerable Calgarians. Were working directly with government, business and community leaders to put roofs over heads and end homelessness in Calgary.

Learn more at RESOLVECalgary.ca

Wed like to recognize our Cabinet of business and community leaders for helping make RESOLVE a reality.

Honorary Patrons:

Dick & Lois Haskayne Steve SnyderBetty Ann Smith

Alan Norris, Chair John Brussa Trevor Daroux Stephanie FeleskyRandy Findlay Charlie Fischer Jim Gray

Bob Hamilton Tim HearnCraig Hill Ken King Sam Kolias Ann McCaigGrit McCreath

Bill Sembo Michelle ThrushMac Van WielingenChris Wallace Jay Westman

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Theres no doubt about it! roars the passionately committed Karen Rutherford, executive manager of Alberta Roofing Contractors Association (ARCA). As far back as 50-plus years ago, professional commercial roofers were concerned about their industrys profile and reputation.

She admits that much of the misunderstanding stemmed from public confusion and situations happening with small and independent residential roofers and some consumers. As Rutherford is adamant to explain, with unlimited technical detail, the highly skilled trade of commercial roofing is drastically different from the service of residential roofing.

The differences are not only the concepts, techniques and materials, the specialized skills and qualifications of the trained technicians and installers, but the solid reliability of Albertas commercial roofing companies.

It has always been a fiercely competitive industry and even the reputable commercial roofing companies were left to work on their own. There was some cooperation and relationships but no professional networking, sharing

of industry information and collaboration, no defined and technical industry standards and certainly nothing even remotely like a formal warranty.

All that changed in 1961. A group of Calgary and Edmonton commercial roofers had a vital good idea. They collaborated and formed ARCA a volunteer, not-for-profit group of industry professionals who continue to define specific standards and guidelines for commercial roofing product applications and numerous other ways that support and advance Albertas commercial roofing industry.

Today, the association is active and dynamic, says Rutherford with professional pride. We have 34 commercial roofing company members who employ more than 1,600 staff in Calgary, Edmonton, Red Deer and Medicine Hat. ARCA also plays an important advocacy role for the industry and is affiliated with the Canadian Roofing Contractors Association and the National Roofing Contractors Association in the U.S.

ARCA members have a respected track record of providing the most up-to-date and highest quality of workmanship and ARCA member contractors perform more than 70 per cent of Albertas commercial roofing applications, new and reroof.

ARCA has also defined a formal and detailed code of standards and procedures that are valuable and referenced not only by our member companies but architects and engineers and accessible to the public. We continue to create advanced training opportunities, implement stringent safety programs in conjunction with the Alberta Construction Safety Association as well as a key industry innovation ARCAs development of a solid commercial roofing warranty program.

Rutherford enthusiastically highlights one particular aspect of the associations industry role. With five modules of technical training already in place, ARCA is about to ramp up the crucial importance of skilled trades to deliver the complex work of commercial roofing training, standards and professional accreditation.

On April 17, 2015 the association will launch two new, exciting programs to further enhance the reputation and profile of the highly specialized industry: the Accredited Roofer of Alberta (ARA) for technical staff and installers and the Certified Roofing Professional (CRP) for the management component.

We are satisfied with ARCAs uncompromised high standards of skilled trades, quality of workmanship, our emphasis on training and education, [and] workplace safety. Together with our solid industry warranty program, it continues to enhance the respected reputation and profile of the commercial roofing industry in Alberta. BiC

off the top News

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URBANOMICS | Urban Development Discussion

Thats where it all begins | BY JOHN HARDY

Supply and demand is a catchy concept but it is often misunderstood. The legendary Henry Ford said people can have the Model T in any colour so long as its black.

A popular marketing adage says: its not supply and demand if nobodys buying!

That is still the ultimate explanation for consumer decisions about everything from groceries, cars and gadgets to furniture, fashion and new homes.

The recent contentious and frosty situation about Calgarys growth, development and housing choice and affordability seems to be thawing, thanks to the relatively recent and encouraging consultations between Calgarys Urban Development Institute (UDI), representing a majority of Calgarys residential developers, and city officials. Until the two groups agreed to sit down and talk, there was a stubborn standoff about various Calgary urban planning issues including the vital supply-and-demand use of land

that area developers have been pushing for versus the targeted use that is consistent with the citys ideology and planning strategy.

Some say it is a clash between the practical housing demands of contemporary Calgary consumers versus the land supply approved by municipal ideology.

In the past five months or so, since the most recent oil price slump began last year, some people have been predicting a downturn in Calgarys economy and suggesting the convoluted short-term logic that it translates into a reduced need for Calgary to approve new land for development.

Land supply is the key. Thats where it all begins, says David Allen, president of communities for Calgary and area at Brookfield Residential. He speaks from years of development expertise in the Calgary market and he underscores the concept of serviceable land being the linchpin to development, community growth and various aspects of the local economy.

land supply

businessincalgary.com | BUSINESS IN CALGARY April 2015 25

The availability of serviceable land determines the price of land. The price of the land determines the affordability of housing and the availability of housing choices.

He fast forwards past the other domino effects of subdivision development, from municipal property taxes to consumer spending on everything from appliances to household services.

A lot of cities, like Vancouver and Toronto, wish they had Calgarys problems about growth. The fact that we have lots of land just waiting for city approval. Land supply is not like a tap you can turn off, just because there is a momentary downturn, he explains. There are always economic cycles. From a developers perspective, theres no such strategy as short- or long-term planning. Land supply is always a long-term vision. Most people outside the industry dont realize that the cycle from land approvals to occupancy is complex. It can easily take seven to nine years.

There are basically four factors that directly impact the supply of lots for construction, Allen highlights the industry logic about the supply of serviceable land. First, the timing of the supply is crucial and ultimately determines everything else, from a builders schedule for development, sales to actual construction. Then there are the various stages (and delays) of the regulatory process applying for and getting permits. Theres also infrastructure the in-ground and other vital services to support the various needs of the land development. And finally, the demand factor. You can have all the land supply, but there must be demand for the types and price points of homes that can be built on the land.

Canadian municipalities are required to have a Municipal Development Plan (MDP), detailing the citys plan for approving land for development. The Plan It Calgary urban planning master plan was passed by council in 2009. It is anti-sprawl and integrated with the Calgary Transportation Plan (CTP). It sets out how Calgary will evolve, develop and adjust to accommodate about 1.5 million more people moving to the city in the next 60 years.

The master plan is detailed and complex. While it does include single-family, inner-city suburb areas, the prime focus is on build-up housing, like condos, and an emphasis on rapid-transit expansion and high-density development, especially near LRT stations.

Mostly area developers, some urban planners, economists and even a few outspoken city officials share festering concerns that Plan It Calgary is flawed, particularly when it comes to limiting availability of approved land.

Its more than a generalization. The citys urban planning strategy is definitely downtown development, roars the Calgary-boosting and outspoken Joe Magliocca, councillor for Ward 2. The city may not believe in sprawling but reality has to be a factor; there must be a balance and the plan must be changed. Calgary is not just the downtown core and we simply cant tell people how and where to live. There are about 40,000 people coming to Calgary every year. They are looking for quality of life.

Magliocca refers to Calgary stats that more than 80 per cent of people have opted to live in the suburbs.

The trend and actual numbers are proof that many people dont want to live downtown. Some do but many dont. Its absolutely a matter of choice. We have a shortage of approved land and it is squeezing both Calgary choices and affordability. And homebuyers must have choice. If its a highrise, downtown condo? Fine. But if its a four-bedroom house with a double garage and a backyard, there must be a balance. They will go wherever they find what theyre looking for.

I prefer not to compare anything to Toronto, he shrugs. But Toronto basically leaves development to developers. When its all done, the city takes it over and collects the taxes.

Supply versus demand for approved land? The citys emphasis on high-density, downtown development versus choice and affordability for Calgary homebuyers?

Although it is much too early to consider anything remotely close to a compromise, there seems to be a definite thaw in the standoff. BiC

David Allen, president of communities for Calgary and area, Brookfield Residential.

Joe Magliocca, Ward 2 councillor, City of Calgary.


Time to Dig Out Your Green Jacket!This year the Alberta Childrens Hospital Foundation is thrilled to be presenting the 2015

Mike Weir Miracle Golf Drive for Kids in partnership with the Mike Weir Foundation and Childrens Miracle Network.

The events will include a kids golf tournament on Fathers Day (June 21) and then a golf clinic, golf tournament and celebration dinner with Mike Weir on June 22, 2015 at the Silver Springs Golf and Country Club, plus a sponsorship reception at the Ranchmens Club on June 21.

All moneys raised from the event will stay locally and will support the highest priority needs of the Alberta Childrens Hospital including investments into pediatric brain health initiatives to help kids with brain illnesses and injuries.

Mike Weir has used his success as a professional golfer as a platform to help other people by creating the Mike Weir Foundation. Since its inception in 2004, the Mike Weir Foundation has raised more than $5 million for childrens health and wellness in Canada.

If interested in sponsoring, playing or volunteering please call: Liz Ballendine, senior director, Alberta Childrens Hospital Foundation at 403 955 8828 or email [email protected]. BiC

Generous and tireless Calgary boosters Larry and Gloria Macdonald were completely caught off-guard and surprised!

Late last month, the dynamic and personable Calgary couple was internationally recognized and honoured for their lifetime of (mostly flying under the radar) caring and community support.

At a special ceremony in South Carolina, the Macdonalds were awarded the Alexis de Tocqueville Award, the highest United Way Worldwide honour and the prestigious award that recognizes not only extraordinary and long-standing volunteer and philanthropic leadership in a community but making an impact with philanthropy across national borders.

The list of past Award winners includes American philanthropists such as the legendary Bob Hope, the Bill Gates Family and Presidents Jimmy Carter and Ronald Reagan. Calgarys Larry and Gloria Macdonald are the first ever winners outside of the U.S in the awards 42-year history.

When we first heard the news, we looked around with a blank stare and we thought it was mistake, Gloria Macdonald

told Business in Calgary. Philanthropy has been a natural part of our familys life for so long that the definition of community is centred here at home but it really is global.

As you start to give your definition of community is global. It is an opportunity to help improve lives in developed as well as developing parts of the world.

Larry Macdonald is chair of Vermilion Energy, which corporately supports United Way in Calgary and in France. Privately the couple has been active and supportive of the United Way in Calgary for more than 28 years and they are distinguished members of the Million Dollar Roundtable, for donating over a million dollars to United Way of Calgary and Area. In addition to giving back locally, the Macdonalds have contributed more than $500,000 in support of United Way International and United Way in France.

When I was first asked to volunteer for United Way, I had limited knowledge about the organization or the cause, he admits. But it changed our life. We quickly realized that things are not rosy for everybody. Giving back is an important part of life and a lot of people, at home and around the world, need our help.

As with many philanthropists who have a genuine passion for giving back, Larry and Gloria Macdonald admit to being a bit awkward and outright uncomfortable with awards and recognition.

Although its flattering and very humbling, recognition for giving back does have some value, Larry points out. He was instrumental in developing the United Ways Major Gifts Expansion Initiative which underscores the vital and proven logic that sometimes recognizing the philanthropy of wealthy people brings credibility and exposure to the cause and that attracts other donors and givers to get involved.

Its more than recognition, Gloria says. Its modeling for others. BiC

International Honours for a Special Calgary Couple

off the top News

Mike Weir

Larry and Gloria Macdonald

Riddell Family Charitable Foundation

THANK YOU

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Who are some of Canadas boldest female leaders who will stop at nothing to push boundaries within their careers and organizations?

This past November, the Womens Executive Network (WXN) revealed its 2014 Canadas Most Powerful Women: Top 100 Award Winners at a gala in Toronto. A followup to the event took place on March 4, 2015, when WXN celebrated the winners from Alberta, Manitoba and Saskatchewan at their Canadas Most Powerful Women: Top 100 Leadership Summit and Awards Gala at the Westin Calgary.

These events shine a spotlight on remarkable women who are agents of change in reshaping Canadian organizations at the highest levels.

Despite ever-changing styles and tastes, great leadership is classic, says WXN founder, Pamela Jeffery. Top 100 Award Winners are a testament to the incredible range of female talent and leadership in Canada and proof that change is happening, with more women earning a place at the highest levels of Canadian organizations.

The Leadership Summit featured keynotes and a panel discussion from Top 100 Award Winners Andrea Robertson, president and CEO, STARS (Shock Trauma Air Rescue Society); Una Power, chief financial officer, Nexen Energy; Allison Grafton, president, Rockwood Custom Homes; Lesley-Anne Scorgie, bestselling author and founder, MeVest; and Ann Lewis-Luppino, president and CEO, Calgary Philharmonic Orchestra.

The awards gala also featured several guest speakers including the Honourable Jim Prentice, premier of Alberta, as well as a keynote from Nazanin Afshin-Jam MacKay, international human rights and democracy activist.

The Top 100 Award Winners from Alberta were: Debby Carreau, CEO & Founder, Inspired HR Heather Treacy, Office Managing Partner, Calgary, Davis

LLP Andrea Goertz, SVP, Strategic Initiatives & Chief

Communications and Sustainability Officer, TELUS Una Power, Chief Financial Officer, Nexen Energy Allison Grafton, President, Rockwood Custom Homes Geeta Sankappanavar, President & COO, Grafton Asset

Management Joanne Alexander, SVP, General Counsel & Corporate

Secretary, Precision Drilling Corporation Kate Chisholm, SVP, Legal and External Relations,

Capital Power Anne Kirker, Partner, Norton Rose Fulbright Canada LLP Sherry Schluessel, Senior Managing Partner, ProCura

Real Estate Services Sharon Carry, President & CEO, Bow Valley College Andrea Robertson, President & CEO, STARS (Shock

Trauma Air Rescue Society)

The full list of WXNs 2014 Canadas Most Powerful Women: Top 100 Award Winners can be found online. BiC

Womens Executive Network Celebrates Top 100 Prairie Winners

off the top News

Keynote Nazanin Afshin-Jam MacKay -- International Human Rights & Democracy Activist; Author and Public Speaker; Co-Founder, Stop Child Executions; Founder, The Nazanin Foundation.

Awards celebrate legacy of female leaders who continually redefine what is possible

2015 Ernst & Young LLP. All Rights Reserved.

Are you an entrepreneurial star? Its your time to shine! Canadas top entrepreneurs are true business stars. Join us in celebrating their achievements. Nominations close 30 April 2015. Submit your nomination today!

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Are you an entrepreneurial star? Its your time to shine! Canadas top entrepreneurs are true business stars. Join us in celebrating their achievements. Nominations close 30 April 2015. Submit your nomination today!

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It is a well-known fact that telecommunications companies rank among the least-admired companies throughout much of the world. Nowhere is this truer than among Canadas neighbours to the south, where a recent survey by the American Customer Satisfaction Index (ACSI) showed that cable giants Comcast and Time Warner Cable had the lowest customer satisfaction ratings of any company across all industries, including banks, airlines, and health insurance providers. So colossally unpopular are Americas telecom titans that the consumer blog BGR.com quipped that its unfortunate that ACSI didnt ask how people felt about (cartoon villains) Skeletor, Gargamel and Cobra Commander, because we get the feeling that Comcast and TWC would have had lower ratings than them as well.

Can We talk? Telecommunications

Can We Talk?Canadas telecommunications companies have undergone a little-noticed transformation in recent years and are quietly transforming the way business works.

BY BEN FREELAND

16.03.15FPROOF

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Material deadline - Tues, March 17, 2015Run Date - Wednesday, April 1, 2015PUB: BUSINESS IN CALGARY MAGAZINE

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While Canadas leading cable providers have rarely incited comparisons to 80s cartoon antagonists, they scarcely receive much in the way of plaudits. Canada continues to trail much of the developed world (including the United States) in terms of Internet download speeds, and when telecoms appear in the news it is typically after somebody has inadvertently incurred an astronomical data roaming bill or a company has launched some sort of challenge to net neutrality. That said, the customer satisfaction picture for Canadas wireless incumbents is far less grim than for their stateside counterparts. The introduction of the Canadian Radio-television and Telecommunications Commissions (CRTC) new wireless code at the end of 2013 saw wireless phone bills drop on average by $7 per month within a year,

and with it rapid increases in customer satisfaction.Of the major players in Canadas wireless scene, few have

benefitted more from the CRTCs new regulatory regime than Telus. Not long ago, ranked among the countrys least-admired companies, the Edmonton-born, Vancouver-based telecom reached Waterstones Top 10 Most Admired Companies list in 2013, and continues to outperform industry standards for customer retention and positive corporate culture. We currently have the highest wireless customer retention rate in North America, says Telus chief corporate officer Josh Blair. Weve also reduced our level of customer complaints by 53 per cent over the past three years, while the rate for the industry has gone up by 42 per cent over the same period.

The next frontier of telecommunications, Jacobs asserts, is

machine-to-machine communications the so-called Internet of Things

(IoT), a front on which he expects Alberta to lead the way.

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Blair contends that the federal gov-ernments new regulatory framework, which aims to ensure the presence of at least four telecom players in every region, has had a positive overall impact on service nationwide. Telus has always been something of an out-lier as a company, one thats always been supportive of allowing foreign competition, he asserts. And I really have to hand it to the feds for estab-lishing this new system. A recent study from the University of Calgary has shown that Canada has the third most competitive wireless market in the OECD, which is remarkable con-sidering our limited population.

While consumer prices and Internet download speeds may be the most visible aspects of the telecommunications business, Telus and other providers are doing much to transform the countrys communications landscape behind the scenes. While Canada had a 4G LTE penetration rate of only eight per cent in 2013 (compared to 19 per cent in the US and a phenomenal 62 per cent in South Korea), Canada has begun to close the gap thanks to colossal infrastructure investments by Canadas wireless providers. Were currently investing $3 billion a year in LTE infrastructure, says Nauby Jacobs, vice president of products, services and content with


The next frontier of telecommunications, Jacobs asserts, is

machine-to-machine communications the so-called Internet of Things

(IoT), a front on which he expects Alberta to lead the way.

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The additional piece of the puzzle is wallet technology,

whereby you can upload your transit pass, building access

passes, and even personal identity cards onto your phone.

Were developing this now. We dont have a market

launch date yet, but its not far off.

~ Nauby Jacobs


Bell Mobility. Thanks to this, weve extended coverage to 86 per cent of the country, and were aiming for 100 per cent soon. Jacobs, like Blair, contends that Canadas telecommunications market has truly emerged as one of the most vital and competitive in the world. The market here is significantly ahead of most other countries, especially when you consider the vast distances we have to contend with here.

The next frontier of telecommunications, Jacobs asserts, is machine-to-machine communications the so-called Internet of Things (IoT), a front on which he expects Alberta to lead the way. Alberta has always been ahead of

the curve in wireless communication, and were definitely expecting the province to punch above its weight in terms of industrial applications, says Jacobs. The most obvious application is for the resource industry. Oil pipelines, for example, are typically monitored with meters, and these meters are being converted to smart meters that are con-nected to the Internet. Were also looking at applications for drilling equipment, so that speed and irregularities can be monitored remotely and transmitted directly to the network. These types of innovations have huge productivity implica-tions for Albertas leading industries.

Another transformational trend in the telecommunications


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business is so-called Push-To-Talk (PTT) a 21st century twist on old-school CB radio that allows for real-time communication across a wide network area at the push of a smartphone app button. PTT technology has seen a recent upsurge among construction firms and other involved in large-scale projects spread over large areas, and again, Alberta has stood out as an early adopter. Radio culture has always been huge in Alberta, and this new PTT technology has caught on very quickly, notes Jacobs. Among its early industrial adopters is Calgarys Graham Construction. You dont realize how important it is to be able to have that instant communication until you dont have it anymore, especially on a construction site where safety is a priority and the team needs to be constantly connected, says Danielle Bywater, Grahams senior equipment administrator.

The next phase, Jacobs asserts, is smart cities a domain in which Calgary is already ahead of the game, having been cited by Macleans as Canadas most wired city. Jacobs cites the French city of Nice, which last year garnered global plaudits with the launch of an extensive online smart city

platform dubbed Connected Boulevard, as an example of what Calgary could easily become within the next decade, wherein everything from traffic lights to the C-Train is interconnected via the IoT. The technology is there and cities need to take advantage of it, he contends. The additional piece of the puzzle is wallet technology, whereby you can upload your transit pass, building access passes, and even personal identity cards onto your phone. Were developing this now. We dont have a market launch date yet, but its not far off.

From the consumer front to smart cities to digitally connected oil drilling and pipeline technology, Canadas once repudiated telecommunications industry is quietly transforming Canada into a wired country par excellence in spite of geographical challenges that established wireless powerhouses like Germany, Japan and South Korea have never had to confront. Most of what we are doing goes far beyond what people are talking about, says Jacobs. The Internet of Things is an innovation on par with the electrification revolution of the industrial age. Were on the verge of some massive transformations. And its coming faster than most people realize. BiC



Rocky view Regional planning News

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Some of the most valuable land in the province is in Rocky View County. Rocky View County is approximately one million acres surrounding Calgary on the east, north and west boundaries of the city. Rocky View landowners are a broad cross-section of people ranging from pioneering ranch families to acreage and small-town residents. More recently, significant commercial interests are also being drawn to Rocky View. The east Balzac commercial park and the CrossIron Mills retail complex in Rocky View are real success stories for the county. Eric C. Lowther

Regional Planning Between Rocky View and the City of Calgary Increasingly StrainedBY ERIC LOwTHER

Rocky View Regional Planning


Although Rocky View County has a history of excellent working relationships with other municipalities, some issues with the City of Calgary are increasingly strained. The question comes down to who will ultimately control development, servicing and transportation in the county of Rocky View. Within the context of provincial guidelines one would automatically hold it should be the landowners and taxpaying residents of Rocky View and their elected

representatives on their own municipal council.If the Calgary Regional Partnership (CRP) gets its way,

Calgary will have much of this control even outside the citys democratic jurisdiction. The Calgary Regional Partnership is an initiative funded largely by the province for the past 15 years that has generated the Calgary Metropolitan Plan (CMP). The budget of the CRP has grown to almost 3.5 million tax dollars per year with much of that going


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to compensation for the director, staff and board members. Proponents of the Calgary Metropolitan Plan are pushing hard to have it legislated into law. Calgarys Mayor Naheed Nenshi seems to want it most of all.

The decision-making protocol within the CMP gives Calgary the power to veto development and servicing concepts outside of Calgary that do not conform to Calgarys idea of what development should be, and where and when it should take place. Rocky View believes that Mayor Nenshis general approach of restricting residential and commercial options to concentrated high-density urban forms results in less choice, less market competition and higher housing prices as demonstrated in many municipalities across North America. Imposing this ideology is not in the best interest of people looking to move to the region. Limiting market choice to concentrated urban forms within the city can also sterilize Rocky View land values for the majority of residents, especially agriculture landowners who may be counting on their holdings for retirement.

Under the leadership of Premier Jim Prentice and Minister Diana McQueen, Rocky View 2020 hopes the province has recognized the legitimate resistance to the CMP by county taxpayers and council. Recently the provincial bureaucracy suggested another approach that would see the


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implementation of a new growth management board or more direct provincial control under the broad southern regional plan.

Rocky View County reeve, Margaret Bahcheli, in her recent letter to the province, clearly articulated a number of reasons why the millions of provincial tax dollars spent every year on the Calgary Regional Partnership should be stopped. In addition, Reeve Bahcheli pointed out that adopting a recently conceived growth management board would unnecessarily increase provincial control over the region, and add more costs and layers of time-consuming bureaucracy that would not provide any real value.


Recently the provincial bureaucracy

suggested another approach that

would see the implementation of a

new growth management board or

more direct provincial control under

the broad southern regional plan.

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County Reeve Bahcheli stated in her February 12, 2015 letter to the minister of municipal affairs, Diana McQueen, that: Rocky View County recognizes the need for sound regional planning, but we believe the existing statutory mechanisms, coupled with the Countys commitment to cooperation, consultation, and collaboration, negate any need for the additional layer of bureaucracy created by legislating the Calgary Metropolitan Plan.

The reeve stated in her letter to the province that Rocky View has consistently demonstrated the ability to work with neighbouring municipalities to resolve regional growth pressures. She also notes that disagreements can be effectively managed through existing legisla

BIC April 2015

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Transcript of BIC April 2015