BI Strategy @ Frucor Beverages
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Transcript of BI Strategy @ Frucor Beverages
Frucor’sBusiness Intelligence
Strategy Journey
Agenda
1. To Create is to Own
2. Synthesize and Collaborate
3. Build a Plan, Sell it, Deliver it
History
1. Strategy project in 2007
2. Architecture issues
3. Questions around toolset strategy
4. Departmental coverage issues
5. Reporting model issues
Limited Progress to mid-2011
1. Strategy had not been refreshed…limited focus
2. No agreed program of work…resourcing issues
3. Technical landscape unclear
To Create is to Own
1. We didn’t create it
2. It wasn’t in our own words
3. We didn’t own it
• Implement Business Objects BI4
• Migrate to SAP Hana (Dev/Test/Prod)
• Implement BPC
• Build Simplified Architecture
• Migrate Cube Content
Technical Migration
Re-ArchitectFor Hana
• Promote New Tools
• Retire Cubes / Excel
• Target Worst Performing Reports……
User Migration
Technical Progress in 2012
2013…Back to Basics
1. What exactly is an IT or BI strategy?
2. Why bother…it’s a lot of work
3. What does it look like…it must be simple
Synthesize and Collaborate
“Combine (a number of things) into a coherent whole”“The action of working with someone to produce something”(The Oxford Dictionary)
1. Key stakeholder workshops - collaboration
2. Business Function EngagementBFA4’s
3. IT Collaboration and Synthesis
2. FlitePlan Approach IT Strategic Planning Methodology
Set-up& Prep
Themes & Messages
BusinessFunction
Strategies
IT FunctionDomain
Strategies
Enterprise context & strategy
IT context & trends
RoadMapsIT Value Proposition & Vision
EFM
ITVP
BFa4
FM&DPs
links
1 Page
collab
Business Service & Process Map – BI Coverage
BI Function RAG Status
1 Initial 2 Basic 3 Intermediate 4 Advanced 5 Optimal
Toolsets-Data Analysis
-ETL-Rpt writing
Support adhoc data analysis
SUPPORT ANALYSIS CAPABILITY
Provide analysis tool training & support
Administer access to Analysis tools
Select & maintain Tools Create & maintain
Data architecture
Administer and run ETL processes
CREATE & MAINTAIN DATA REPOSITORIES
Data Repositories
Design & develop reports
CREATE & SUPPORT DISTRIBUTABLE ANALYTICSDevelop & communicate training documentationGather & analyse
requirementsSupport & Maintain
Reports
Adv Analytics Dashboards
GOVERN BI PORTFOLIO & PIPELINEBI&R
ArchitectureBuild & maintain BI KDM relationships
Oversee and Prioritise BI&R pipeline & portfolio
BI&RRoadmap
Manage vendors & suppliers
Tools
BI CC
StandardReports
Design & develop Analytics / Dashboards
Build & Maintain Semantic Layer
Semantic Layers
Develop & communicate Data Dictionary
CURRENT STATE• Cutting edge database platform for BW• SAP Native ETL (extractors from ECC to
BW)• Multiple strategies and platforms• Multiple semantic approaches• Multiple ETL technologies• Redundancy across multiple technologies• User skill level for tools• Definitions, KPIs and lineage unclear• Highly complex data processing
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Example: Repositories
FUTURE STATE• Condensed ETL processes• Single re-usable repository• Hana centric repositories• End to End integrated SAP• Data Definitions and Dictionary
DEFINITION – Create and Maintain Data Repositories – ETL Processes, Data Repositories, Data Quality, Semantic Layers, Definitions and Documentation
INITIATIVES1. Replicate existing Microsoft Analysis cube data requirements in BW/Hana2. Produce definitions and Data Dictionary
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SEMANTIC (DE-GEEK) LAYERS
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Business Intelligence Overview
At Frucor, BI is an IT function that supports corporate data, reporting, analysis and advanced analytics for
decision-making through information analysis.
Business Intelligence (BI) is an umbrella term that includes the applications, infrastructure and tools, and best practices that enable access to and analysis of information to improve and optimize decisions and performance - Gartner
SERVERS
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USERS
xx
REPORTS
xx
QUERIES
xx
DATABASES
xx
xx
APPLICATIONS
Maintain Repositories & Semantic layers
Data Repositories &
Semantic Layers
Provide tools and Support Analysis Capability
AnalyticTools
Create & support Standard Reports & Analytics
Standard Reports& Analytics
Govern BI portfolio & work pipeline
BI Toolsets
ForInformationConsumers
Behind thescenes foreveryone
For Information Analysts
BI Current State: Business View
Create & support standard reports & analytics
Provide tools & support Analysis capability
Manage Data Repositories and Semantic layers
Data Repositories & Semantic
Layers
AdvancedAnalysis
Tools
Standard Reports
& Analytics
Govern BI portfolio and work pipeline BI Toolsets
Good enough OK but we want to improve High priority focus
• There is a lack of access to quality reports and Information
• Self-service hasn’t worked for core reporting, why can’t IT provide this?
• There is a significant lack of Reporting resource
• There is confusion regarding tool selection
• There is a lack of skill in the use of our tools
• Frucor’s BI system has insufficient coverage of our Business
ForInformationConsumers
Behind the scenes foreveryone
For Information Analysts
Source … - Australia and New Zealand BI Strategy Workshops (Mar / Apr ’13)- 1 on 1 interviews with Directors through IT Strategy Initiative (Apr / May ‘13)
BI Vision and StrategyVISION:
Timely insights for better decisions
Rationalise our tools
IT capacity to engage, educate and evangelise
Leverage BI for competitive advantage
IT delivers standard reporting capability (own the last mile)Co-invest in growing Frucor BI capability
Better insights through visual, mobile and predictive analytics
Co-invest to grow coverage and capability
Run Grow & Transform
Building the Plan
• Director Support Essential
• Co-investment
– #1 priority was to get commitment for their key people’s time
– Invest in “information analyst” capability with a training budget
– IAs commit to training, using new tools and phasing out old tools
What we asked for:
Building the Plan
• Co-investment through BI Sprints
– One sprint per country per quarter
– Department has the full focus of the BI team for the quarter
– A BI budget for developing data extracts
– Senior BI analyst embedded in the department for six weeks
What we offered:
Sell the PlanQ3 2013 Q4 2013 Q1 2014 Q2 2014 Q3 2014 Q4 2014
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BI Sprint Pilot Project
NZ Sales (CI)
NZ Logistics
NZ Supply Chain
NZ Finance
Project 1
Project 2
Project 3
Project 4
Project 5
Projects
BI S
prints
Lessons Learned
1. External support helps with process…own it internally
2. Start early…it can take a while
3. Synthesis and collaboration…that’s the key
Strategy:
Lessons Learned
1. Director ownership is essential
2. Run each sprint as a separate project - time boxed
3. Create a dust storm…communicate success
Planning & Delivery:
Wrap Up
1. To Create is to Own
2. Synthesize and Collaborate
3. Build a Plan, Sell it, Deliver it