BIBLIOGRAPHYshodhganga.inflibnet.ac.in/bitstream/10603/61984/15/15...consequences of customer...
Transcript of BIBLIOGRAPHYshodhganga.inflibnet.ac.in/bitstream/10603/61984/15/15...consequences of customer...
BIBLIOGRAPHY
1. A T Kearney (2005) Windows of Hope for Global Retailers
www .atkearney .com
2. A T Kearney : CHICAGO News Releases (June 2, 2008) Vietnam
Tops A.T. Kearney's Annual List of Most Attractive Emerging
Market Retail Destinations .www.atkearney.com .
3. AT Kearney Report (2006) Emerging Market Priorities for Global
Retailers www.atkearney.com .
4. Aaker See David, Strategic Market Management, (New York:
Wiley,2004); A.Coskum Samli, Up Against the Retail Giants:
Targeting Weakness, Gaining an Edge (Mason, OH: Thomson,
2004). 7th ed.
5. Abu, N.K. (2004). Service quality dimensions: a study on various
s1zes of grocery retailers a conceptual paper.
http: I lvlib. unitarklj l.edu.my I staff
publicationsiKhalidahiService Quality.pdf (accessed on October
20, 2008).
6. AC Nielsen; Taiwan Press Releases ,(26 July , 2005) Taipei
Southeast Asia Outgrew North Asia in 2004 FMCG Sales Share of
Modern Self Service Retailing is Expected to Exceed 50% by 2005
Korea Leads Asia Pacific with Highest Hypermarkets Density
Convenience Stores Mushrooming in China Driving the Asia
Pacific Boom The Emerging Personal Care Stores Not to be
Overlooked; tw.en.nielsen.com.
303
7. Ackerman David , Tellis Gerald, (Spring 2001), " Can Culture
Affect Prices? A Cross-Cultural Study of Shopping and Retail
Prices," Journal of Retailing 77, pp.57 -63.
8. Adcock Dennis , Sullivan Malcolm , (2002) , Retail Marketing ,
Thomson Publication, UK.
9. Agarwal Reeti , Mehrotra Ankit : (2009) Developing Gobal
Competitiveness by assessmg organized retail productivity
using data envelopment analysis , Int. Journal of Business
Science and Applied Management, Vol4, Issue 2 .
10. Ahlert. D, Blut. M.H & Evanschitzky H (2005); Current status
and future evolution of retail formats; distribution (place)
Springer, PP. 289-308.
11. Ahuvia Aaron , Wong Nancy, (1998) " The Effect of Cultural
Orientation in Luxury Consumption," in Advances in Consumer
Research, vol. 25, eds. Eric J.Arnould and Linda M.Scott (Ann
Arbor MI: Association for Consumer Research, pp.29-32).
12. Ailawadi Kusum L, Neslin A. Scotta, Gedenk Karen : (January
200 1) Persuing the value conscious consumer : Store Brands
Versus national Brand Promotions . Journal of Marketing Vol 65
' 71-89 .
13. Ailawadi Kusum L. , Bradlow Erie T. , Draganska Michaela, Nijs
Vineent , Rooderkerk Robert P. , Sudhirk , Wilbur Kenneth C. ,
Zhang Jie , (December 15 , 2008) ·Empirical Models of
Manufacturer - Retailer Interaction : A Review and Agenda for
Future Research.
304
14. Alder P.A., Alder P (1994) observation Technique in N.K. Denjin &
Y.S. Lineor (eds), Hardbook of qualitative research, Thousand
Oaks, CA sage.
15. Alexander A, Shaw G, Curth L, (2005) "Promoting Retail
Innovation: knowledge flows during the emergence of self-service
and supermarket retailing in Britain" Environment and Planning
A 37 805-821.
16. Alexander Andrew , (2008)Format development and retail change:
supermarket' Co-operative Society Management, University of
Surrey, Guildford, UK, Business History, Vol. 50, No. 4, July
2008,489-508
17. Alkas, Avi (February 2004); Shopping Sector Industry in Turkey,
Images Retail, Vol 3, No.2, New Delhi; PP -34-36.
18. Alwitt Lindaf , Donley Thomas D (1997) Retail stores in poor
urban , Neighborhoods , The Journal of consumer affairs , Vol .
31 No. 1.
19. Anderson, E.W., Sullivan, M.W. (1993), "The antecedents and
consequences of customer satisfaction for firms", Marketing
Science, Vol. 12 No.Spring, pp.125-43.
20. Anselmsson John ( Feb 2006) , Sources of customer satisfaction
with shopping mall : A comparative study of different customer
segments, Int. Rev. of Retail distribution and Consumer Research
, Vol-16, No.1, PP: 115-138.
21. Applebaum, W. (1968) Analogue Method for Estimating Potential
Store Sales', Journal of Retailing, Summer,
305
22. Areni Charles. S. , Sparks John R , Dunne Patrick , (1996)
Assessing Consumer's Affective Responses to retail Environments
: A Tale of Two Simultion Techniques, Advances in Consumer
Research , Vol 23.
23. Aroor, S. and Singh, S. (2004); 'Market Dynamics: Cigarette
Retailer As The New King', The Financial Express, Net Edition,
May4.
24. AT Kearney, http:/ jwww.rediif.com/money/2002/aug /21
retail.htm, accessed on 24 April 2004.
25. Babakus Emin , Bienstock C. Carol, Scatter James R. Van, (Fall
2004) , Linking Perceived Quality and Customer Satisfaction to
Store Traffic and Revenue Growth, Decision Sciences, Volume 35
Number 4, Printed in the U.S.A.
26. Babakus, E., Boller, G.W. (1992), "An empirical assessment of
SERVQUAL scale", Journal of Business Research, Vol. 24 pp.253-68.
27. Babin Barry J. , Darden William R. , ( 1995) , Consumer self
regulation in a retail environment ,Journal of Retailing , Vol -
71, No. 1 , PP- 47 to 70 .
28. Babin Barry, Darden William, , Griffin Mitch, ( 20 March 1994), "
Work and/or Fun: Measuring Hedonic and Utililitarian Shopping
Value," Jouranl of Consumer Research 20 pp. 644-56.
29. Babin Barry, Hardesty David , Suter Pracy, (July 2003), "Color and
Shopping Intentions: The Intervening Effect of Price Fairness and
Perceived Mfect," Journal of Business Research 56, pp.541-55.
306
30. Babin, Barry J., David M. Hardesty, Tracy A. Suter (2003), 'Colour
and Shopping Intentions: The Intervening: Effect of Price Fairness
and Perceived Intervening: Effect of Price Fairness and Perceived
Affect', Journal of Business Research, Vol. 56, No.7, pp. 541-51.
31. Badillo Frank, (200 1) Retail Perspectives in Customer Relationship
Management (Columbus, OH: Retail Forward, ), p. 25.
32. Badillo Frank, (2002), Customer Relationship Management
(Columbus, OH: Retail Forward, 2001); Stephan Butscher,
Customer Clubs and Loyalty Programmes (Aldershot, Hampshire:
Ashgate Publishing, Limited,).
33. Bajaj Chetan, Tuli Rajnish, Srivastava Nidhi , ( 2007) , Retail
management, Published in India by Oxford University Press.
34. Baker Julie, Parasuraman A. , Grewal Dhruv, Voss Glenn B.
(2002 ); The Influence of Multiple Store Environment Cues on
Perceived Merchandise Value and Patronage Intentions , Journal
of Marketing, Vol66, Issue 2, Apri, pp 120-141.
35. Baker Julie , Levy Michael , Gvewal Dhruv , ( Winter 1992 ) ,
An experimental approach to marketing retail store
environmental decisions, Journal of Retailing, Vol: 68.
36. Baker J. D. Grewal and Levy (1992), 'An Experimental Approach
to Making Store Environmental Decisions', Journal of Retailing,
Vol. Winter, pp. 445-60,
37. Baker Josephine Pickett , Ozaki Ritsuko ( 2008) , Pro
environmental Products : marketing influence on consumer
307
purchase decision , Journal of consumer Marketing , Vol. 25 ,
No. 5 PP ( 281-293) .
38. Baker Michael (August 5, 200) Top 10 global retail trends;
http:/ fwww.watoday.com
39. Baker Michael , Top 10 global retail trends , August 5, 200;
http:/ fwww.watoday.com
40. Baker, J., D. Grewal, A. Parasuraman,B. Glenn (2002), 'The
Influence of Multi-Store Environmental Clues on Perceived
Merchandise Value and Patronage Intension', Journal of
Marketing, Vol66, April, pp. 120-41.
41. Banerjee, Arindam , Banerjee Bibek · (2000); Effective Retail
Promotion Management: Use of Point Of Sales Information', Vol.
25, No. 4, October-December, pp 51-59.
42. Barbour Rosaline : ( 2007) , Doing Focus Group , Published by
SAGE Publications Ltd.
43. Barksdale Hiram, Jr., Bellenger Danny , Boles James, Brashear
Thomas, (Spring 2003), "The Impact of Realistic Hob Preview and
Perceptions of Training on Sales Force Performance and
Continuance Commitment: A Longitudinal Test," Journal of
Personal Selling & Sales Management 23, pp. 125-40.
44. Baumeister Roy, Mick David, (March 2002), "Yielding to Temptation:
Self -Control Failure, Impulsive Purchasing, and Consumer
Behavior," Journal of Consumer Research 28, pp.670-77.
45. Bell, David R,. Teck-Hua Ho , Christopher S. Tang 1998,
'Determining Where to Shop: Fixed and Variable Costs of
308
Shopping,' Journal of Marketing research, Vol 35, August, pp
352-69.
46. Bellizzi Joseph A. & Bristol Terry, (2004), "An Assessment of
Supermarket Loyalty Cards in One Major US Market," Journal of
Consumer Marketing 21, no. 2, pp. 144-54.
47. Ben-Akiva, M., Lerman, S.R. (1985), Discrete Choice Analysis:
Theory and Application to Travel Demand, MIT Press, and
Cambridge, MA.
48. Benito Oscar Gonzalez ( 1 January 2001) , Inter- format spatial
competition of Spanish hypermarkets, Int. Rev. of Retail,
Distribution and Consumer Research 11: 1 January 2001 63-81 .
49. Benito Oscar Gonzalez and Benito Javier Gonzalez ( 2005) , The
role of geodemographic Segmentation in retail location strategy ,
International Journal of Market Research, Vol47, Quarter 3.
50. Bennett Roger (February 1998) "Queues, Customer
characteristics and Policies for Managing Waiting- Lines in
Supermarkets," International Journal of Retail & Distribution
Management 26, pp.78-86.
51. Bentley Trevor ( November 1998) Retailing revolution
52. Beri G.C. : marketing Research : Tata McGraw- Hill Publishing
Company Ltd. (2006).
53. Berman and Evans (2002), 'Retail Management: A Strategic
Approach, 8th edn., Pearson Education, New Delhi.
54. Berman and Evans 1989, Retail Management: A Strategic
Approach, Macmillan Publishing Company, New York, NY.
309
55. Berman Barry , Evans Joel R. (1989) , Retail Management ( A
strategic Approach), Maxwell Macmillan Internatioanl editions ,
Macmillan Publishing Company . New York, Collier Mac -Millan
Publishers (London) .
56. Berman, Barry and Joel Evans (2003), Retail Management: A
Strategic Approach, 9th edn. Prentice Hall, Pearson Education,
New Jersey, USA, P. 219.
57. Berman, Barry and Joel R. Evans, (2001) "Retail Management
Strategic Approach; Eastern economy Edition; Prentice -Hall,
India, P.115.
58. Berman, Barry and Joel R. Evans, (2002), 'Trading Area Analysis'
Retail Management-A Strategic Approach', 8th edn, Prentice-Hall
India, p. 299 ..
59. Berry V.A, Parasuraman, A., Zeithaml, L. L., (1991) "Refinement
and Reassessment of the SERVQUAL Scale", Journal of Retailing,
67(4), 420-450.
60. Bezawada Ram , S. Balachander, Kannan P.K. , & Shankar
Venkatesh (2009) Cross-Category Effects of Aisle and Display
Placements: A Spatial Modeling Approach and Insights 2009,
Journal of Marketing, May .
61. BharatBook.com (Jul, 2009): Retail market Research and sector
trend analysis for India.
62. Bhatnagar Amit , Ratchford Brian T (2004), A model of retail
format competition for non-durable goods , Intern. J. of Research
in Marketing 21 (2004) 39- 59 ,
310
63. Bhushan, R. (2002), 'The show begins here', Business Line,
Thursday, December 26.
64. Bindu , (2010); Job Opportunities in the Retail World;
www .chilli breeze .com I articles_ various I retail-world.asp I
25.02.2010
65. Bindu Rathore; (2010); CEO- WebTotal Marketing; Hyderabad
Area, India; www. bindurathore.com .
66. Bitner Merry Jo, (Spring 2001), " Self-Service Technologies: What
Do Customers expect? In This High-Tech Word, Customer Have
Not Changed - They Still Want Good Service," Marketing
Management, ,pp.10-15.
67. Biyani Kishore , Baishya Dipayan , ( 2007) , It Happened in
India, The Story of Pantaloons, Big Bazar ,Central and the Great
Indian Consumer. Published by Rupa & Co.
68. Blattberg Robert C., Getz Gary , Thomas Jacquelyn S.
(2001)Customer Equity: Building and Managing Relationships as
Valuable Assets (Boston: Harvard Business School Press, ), pp.
112-15;
69. Bleichrodt, H., van Rijn, J., Johannesson, M. (1999), "Probability
weighting and utility curvature in QALY-based decision making",
Journal of Mathematical Psychology, Vol. 43 No.2, pp.238-60.
70. Bock Dieter , Treiban Bernhard , ( 5th Dec 2003) , Studying new
product Performance in virtually created Retail . Environments ,
Technovate 2 , Esomar, Technovate Conference , Barcelona ,
TECHNOVATE 2 .. www.emeraldinsight.com
311
71. Bolen William H , Jr , and Davis Robert . J ., (1997) Over
reaching for Mass Retailers . The McKinsey Quarterly 1997 No.4
72. Bond Ron, (August 15, 2005.), "The Art and Science of Retail
Displays," Enterpreneur.com,
73. Booming Retail Sector in India Repor- Further Description (June;
2008) www.india-reports.com/ Booming Retail Sector in India
Repor-Further Description.
74. Bordley, R.F. (2001), "Integrating gap analysis and utility theory
in service research", Journal of Service Research, Vol. 3 No.4,
pp.300-9.
75. Boulding, W., Kalra, A., Staelin, R. (1999), "The quality double
whammy", Marketing Science, Vol. 18 No.4, pp.463-84.
76. Boulding, W., Kalra, A., Staelin, R., Zeitham, V.A. (1993), "A
dynamic process model of service quality", Journal of Marketing
Research, Vol. 30 pp.7-27.
77. Brady, M.K., Cronin, J.J. (2001), "Some new thoughts on
conceptualizing perceived service quality: a hierarchical
approach", Journal of Marketing, Vol. 65 pp.34-49.
78. Brand Richard , Cronin Joseph , ( January - February 1997) , "
Consumer-Specific Determinants of the size of Retail Choice Sets:
An Empirical Comparison of Physical Good and Service
Providers," Journal of the Services Marketing 11, pp. 19-39.
79. Brengman Malaika , (2004) , The Four Dimensional . Impact of
color on Shopper's Emotions , Advances in consumer Research ,
Vol31 .
312
80. Brengman Malaika , Geuens Maggie, (2003), "The Four
Dimensional Impact of Color on Shopper's Emotions," Advance in
Consumer Research 31 , pp. 122-25.
81. Bridson Kerrie , Evans J ody, (2004) " The Secret to a Fashion
Advantage Is Brand Orientation ," International Journal of Retail
& Distribution Management 32, 8/9 , pp.403-20.
82. Bromley Rosemary D.F. , Matheus David .L. (December 2007) ,
Reducing Consumer disadvantage , Reassessing Access in the
Retail Environment , Int. Rev. of Retail, Distribution and
consumer Research, Vol17, No.5, 483- 501.
83. Brown Stephen W. , Bitner Mary, (1994), "Services Marketing,"
AMA Management Handbook, 3rd ed. (New York: AMACON books
), pp. 15-5-15-15.
84. Brown, S. and R. Reid (1997), 'Shoppers on the Verge of a
Nervous Breakdown', in Brown, Stephen and Turley, Darach (eds),
Consumer Research Post Cards from the Edge, Routedge, London
and New York pp. 79-149; Westbrook, R.A. and W.C. Black
(1985), 'A Motivation Based Shopper Typology', Journal of
Retailing, Vol. 61, No. 1, Spring, pp. 78-103.
85. Bruce; Margart , Moore ; M. Christophar , Elsivier , Birtwistle ,
(2004) International Retail Marketing, A Case Study Approach ,
Butter - Worth -Heinemann , Linacre House , Jordon Hill ,
Oxford.
86. Bryman A . ( 1992) , Quantitative and Qualitative research :
further reflection on their integration , in J Branren (ed} Mixing
313
methods : Quantitative and Qualitative Research , Aldershot ; A
vebury, PP 57-80.
87. Budman Matthew, (March/April 2005 Budman )"Customer
Loyalty: Are You Satisfying the Right Ones?" Across the Board 42,
no. 2, pp. 51-52.
88. Burke Raymond R., (March-April 1996 )"Virtual Shopping:
Breakthrough in Marketing Research," Harvard Business Review,
pp. 120-34.
89. Burns K, Enright H , Hayes F.J, McLaughlin K, Shi C (1997); The
Art and Science of Retail Renewal, The McKinsey Quarterly, No.2.
90. Bums Kathryn , Enright Helene , Hayes Julie Falstad
McLaughlin Kathleen , Shi Christiana ( 1997) ;The Art and Science
of Retail Renewal, The McKinsey Quarterly, No. 2, 1997.
91. Burns Kathryn Bye , Enright Helene , Hayes Julie Falstad ,
McLaughlin Kathleen and She Christiana ( 1997): The Art and
Science of Retail Renewal (The McKinsey Quarterly 1997; No.2)
92. Burns, R.B. (2000), An Introduction to Research Methods, Sage,
London,
93. Business Line (2004), 'Sony India aims to achieve Rs 1,100-cr
turnover', Sunday. May 2.
94. Business Line, 'Sony set to expand retail presence', Friday, March 7.
95. Business Telegraph , Retail returns , Calcutta Friday 9 March
2007.
96. Business Telegraph, Mall magnet, Calcutta Friday 6 May, 2005
97. Business Week e. biz, February 7, 2000.
314
98. Caffey, Andrew A.(1997), 'Opportunity Knocks' Entrepreneur
Magazine's Buyer Guide to Franchise Business Opportunities, p.
3.
99. Carson David , Gilmore Audrey , Perry Chad and Grohaug Kjell , (
2001) , Qualitative Marketing Research. SAGE Publications Ltd.
100.Cascetta, E. (2001), Transportation Systems Engineering: Theory
and Methods, Kluwer Academic, Dordrecht.
101. Casin Smith, Patrica and Ross Curnow 1966, 'Arousal Hypotheses
and the Effects of Music on Purchasing Behaviour', Journal of
Applied Psychology, Vol. 50, Issue 3, pp.2255-6.
102.Category Killers in Europe-A Retail Format for the Future',
European Retail Digest, Spring 1996, p. 42.
103.Ch. J.S. and Aryasri Prasad A.R. ( October December 2008)
Study of Customer Relationship Marketing Practices m
organized Retailing in Food and Grocery Sector in India : An
Empirical Analysis , The Journal of Business Perspective . Vol 12
, No.4
104.Chandran, R. (2003), 'Kodak India rejigs retail strategy', Business
Line, Friday, October 3.
105.Chandrasekhar, Priya 2001, 'Retailing in India: Trends and
opportunities', Business Line Catalyst, February 15.
106. Chapman U., Argyros George, (2000), "An Investigation . into
whether Complaining Can Cause Increased Consumer
Satisfactions," Journal of Consumer Marketing 17, pp. 9-19.
315
107.Chatterjee, P. 2003, 'Kids apparel brand Gini & Jony shifts
creative account', Business Line, Thursday, Nov 06,
108.Chaudhuri Arjun , Ligas Mark ( Fall 2003) , The effect of affect
and trust on commitment in retail store relationship , Marketing
Management Journal .
109.Chen Shu-Ching , Quester Pascale G., (2006 ) This study
developed a model of customer store loyalty for retail service
based on a value-based market orientation practice, Journal of
Services Marketing ,Volume 20 · Number 3 · 188-198.
110.Chernatomy Leslie de , Cottam Susan ( 2008) :- Interactions
between organizational cultures and corpo brands , Journal of
Product & Brand Management, Vol . 17 , No. 1 , ( 13- 24 ).
11l.Chiu S M and Yau Yung (2007); A necessary evil or an income
driver? A preliminary study of public space in retail facilities in
Hong Kong; Journal of Retail and Leisure Property (2007) 6, 299-
309.
112.Christopher, M. (1998), Logistics and Supply Chain Management:
Strategies for Reducing Cost and Improving Service, Pitman
Publishing, Boston, MA.
113. Churchill, G.A. (1979), "A paradigm for developing better
measures of marketing constructs", Journal of Marketing
Research, Vol. 16 No.2, pp.64-73.
114.CII- A.T. Kearney Report (Nov, 2006), Retail 1n India-Getting
organized to drive growth.
316
115.CII Report (2002); Retail Scenario in India -unlimited opportunity;
(Cited at www.scribd.com).
116.Cleaver, Joanne 1999, 'Surfing for Seniors', Marketing News, July
19, pp, 1-7; and GapperJustina 1998, 'The Rise of the New Media
Greys', New MediaAge, January 29, pp. 10-12.
117.Clynes, M. and N. Nethelim 1982, 'The Living Quality of Music', in
M. Clynes (ed.), Music, Mind and Brain, Plenum Press, New York,
pp. 47-82.
118.Coleman Calmetta, (March, 2001), "Kohl's Retail Racetrack," The
Wall Street Journal,, pp. B1, B6.
119.Conner Kathleen, Prahalad C.K., (September- October 1996), "A
resource-Based Theory of the Firm: Knowledge versus
Opportunism," Organizational Science 7 , pp.4 77-501.
120.Connolly. A. and D. Firth (1999), Visual Planning-the power of
thinking Visually', Journal of Brand Management, Vol. 6, No. 5,
pp. 161-73.
121. Consumers and Markets: The Rural Consumer', The Marketing
Whitebook (2003-04);The Essential Marketer's Handbook,
Business world, p. 96.
122.Contri Gloria Berenguer , Malian Maria-Eugenia , Saura lrenne
Gil . ( 1st October 2008) : Relationship benefits and Costs in
Retailing : A Cross industry Comparrison , Journal of Retail &
Leisure Property (2009) 57-66, Published online 14 January 2009
317
123.CORTIN MO' NICA - AS, MARGARITA ELORZ & MARl' A L.
VILLANUEVA (October 2004), Retail Store Loyalty Management
via an Analysis of Heterogeneity of the Service Elements ,Public
University of Navarra, Pamplona, Spain ,Int. Rev. of Retail,
Distribution and Consumer Research,Vol. 14, No.4, 407-436,
124. Cotlier Moria, (October, 2001 ) , "Adieu to Abandon Carts," Catalog Age, ,
p.39.
125. Coz Emi Le, (April 25, 2005) "Mystery Shoppers Help Businesses
Improve Customer Service," Knight Ridder Tribune Business
News, p.1.
126.Crossen Cynthia and Ellen Graham (1996), 'Pressed for Time or
Pressed for Money', The Wall Street Journal, March 8, p. 4;
127.Culnan Mary, (Spring 2000), "Protecting Privacy Online: Is Self
Regulation Working?" Journal of Public Policy & Marketing 19 ,
pp. 20-26.
128.Daholkar, P., Shepherd, C.D., Thorpe, D.l. (2000), "A
comprehensive framework for service quality: an investigation of
critical conceptual and measurement 1ssues through a
longitudinal study", Journal of Retailing, Vol. 76 No.2, pp.139-73.
129.Daholkar, P., Thorpe, D.I., Rentz, J.O. (1996), "A measure of
service quality for retail stores", Journal of the Academy of
Marketing Science, Vol. 24 pp.3-16
130.Daly, A.J., Zachary, S. (1978), "Improved multiple choice models",
in Hensher, D.A. , Sheffi, Y. (Eds),Determinants of Travel Choice,
Saxon House, Westmead,
318
13l.Das Abhijit ; - Mall Management with case studies Published by
Taxman Allied Services (P) Ltd.
132.Davidow Moshe, (February 2003), "Organizational Responses to
Customer Complaints: What Works and What Doesn't." Journal of
Service Research 5, pp.225-51;
133. Davies Barry J . , Jones Peter ( Jan 1993) , International
Activity of Japanese, Department store , The Service Industries
Journal , Vol 13 , No. 1 , PP. 126 - 132 , Published By FRANK
CASS , London.
134.Davies Gary, ( 1993), Patterns in cross shopping for groceries and
this implications for Co-operative in retail location , British
Journal of Management, Vol: 4, 91- 101 .
135.Davies John ,Tilley Nicolas , (July 2004 ), , Interior Design ,
Using the management services approach in retail prem1ses ,
Management Services, Vol .48, Issue-7, PP. 10-13.
136.Dawson, J, Larke, R & Mukoyama, M (Aug 2006); Strategic Issues
In International Retailing; Routledge Publisher.
137.Dawson, J.A (1994), "lnternationalisation of retail operations",
Journal of Marketing Management, Vol. 10 pp.267-82.
· 138.Dawson, J.A (2000), "Retailing at century end: some challenges
for management and research", International Review of Retail,
Distribution and Consumer Research, Vol. 10 No.2, pp.119-48.
139.Dawson, J.A, Sparks, L. (1990), "Editorial", International Review
of Retail, Distribution and Consumer Research, Vol. I No.1, pp.l-
4.
319
140.Dawson, Scott, Peter H. Bloch, and Nancy M. Ridgway (1990),
"Shopping Motives, Emotional States, and Retail Outcomes,"
Journal of Retailing, 66 (winter), 408-427.
141.Daymon Christine, Holloway Immy. ( 2002) . Qualitative Research
Methods in Public Relations and Marketing Communications,
Published by Routledge . New York.
142.Delhi Economic Indicators, 2000-2001 (2009) Demographics &
Retail Analysis Draft 2 ,Dennis Myers - Business Task Force ,
march 6 ,.
143.Detail Summary for Media India Retail Report (2009). Images F &
R Research.
144. Devasahayam, Madona ( 1998); 'Big Deal, Praxis Quarterly
Journal on Management, August, Vol. 2, No.2.
145.Dhanabhakyam M , Shanthi A. (2009) : Indian Retail Industry :
Its Growth Challenges and opportunities
. www .fibre2fashion.com
146.Dinlersoz Emin M , (Summer 2004) , Firm organization and the
Structure of retail Markets , Journal of Economics and
Management Strategy , Vol. 13 , No.2 ( 207 -240)
14 7. Dixon jane , Bridson Kerrie , Evans Jody , Morrison Michael ,
(October 2005), An Alternative Perspective on Relationships,
Loyalty and Future Store Choice , Int. Rev. of Retail, Distribution
and Consumer Research, Vol. 15, No.4, 351- 374.
320
148. Dixon, T. and Marston, A. (2003)The role of UK retailing in urban
regeneration, Reading: College of Estate Management, 2003,
142p. www.cem.ac. uk/ research/ free_research.asp
149.Dixon, T.J. , Marston, A. D. (2002) 'The impact of ecommerce on
retail real estate in the UK', Journal of Real Estate Portfolio
Management, Vol.8 No.2.
150.Dobhal, Shailesh (2001), 'Selling to the Indian Male, Business
Today', September 2,
151. Dobson Paul W, Waterson Michael (Spring 2005) Chain store
Pricing Across; Local Markets Vol14, No.-1 (93-119)
152.Doherty , Nelson (2008) , Customer loyalty to food retailers in
North Ireland ; Devoted loyal on promiscuous switcher ,
International Journal of Consumer studies , Vol . 32 , No. 4 ,
July , PP. 449-455 .
153.Donovan, R.J. and J.R. Rossiter (1982), 'Store Atmosphere: An
environmental Psychology Approach' Journal of Retailing, Vol. 58,
No. 1, pp. 3 4-57.
154.Doris, Newton J. (1993), 'Non-traditional Retailers Challenge the
Supermarket Industry', Food Review; Washington, Jan-Apr.
155.Du gay, Paul (2004); Self service: Retail, Service and Personhood;
Consumption, Markets and Culture 7 (2): 149-163.
156.Dutt, D. (2004) 'An Outlook for Retailing in India, Vision 200'5
(Form a presentation by KSA Technopak at MDI Gurgaon in
January and February).
321
157.Dutta Dev Malya & Mukherjee Swati , ( Jan - March 2006) ,
retail Boom in Kolkata : A Journey Through Years Form a Single
Retail Shop to Organized Mall, Siddhant A Journal of decision
making, Vol. 6, No. 1 .
158.Dutta Dev Malya and Mukherjee Swati , ( 2005) ,. Wooing
Customers Promotional Strategies of Retailer with Reference to
Kolkata markets , The Vision Journal of Management & Allied
Sciences (October- December 2005) , Vol 1 , No. 4.
159. Dutta Devangshu : (2009) The Indian Retail Market , India
Retail Report 2009 .www.imagesretail.com
160.Dutta Devangshu , ( September 2003) retail An Engine for
economic growth , (Images Retail 48)
16l.Dutta DevMalya , Mukherjee Swati , ( 2006) Synergy Journal .
An Interface between CRM and value added Services in
Traditional & Modern Organized Retail Outlets of Kolkata : I.T.S
Journal of I.T.& management, Vol. 4 , January 2006.
162.Dyer Jeffery , Singh Harbir (October 1998), "the Relation View:
Cooperative Strategy and Sources of Interorganisational
Competitive Advantage," Academy of Management Review 23 ,
pp.660-80;
163.Eardon Thomas and Hopkins Rose ( Dec 2006) The
Supermarket Revolution in Developing Countries: Policies to
Address Emerging Tensions Among Supermarkets, Suppliers and
Traditional Retailers , The European Journal of Development
Research, Vo1.18, No.4, December 2006, pp.522-545 .
322
164.Eckelbecker Lisa, , (February 13, 2005 ),"Female Persuasion;
Lowe's, Others Learn How to Design Stores With Women
Shoppers in Mind," Worcester Telegram & Gazette, p. E. 1.
165.Eddy Catherine , Sharp Byron, Page Narelle and Dawes John
(2005), (Grounded Benchmarks for Service Quality , University of
South Australia .
166.Einhorn, H.J., Hogarth, R.M. (1981), "Behavioral decision theory:
process of judgment and choice", Annual Report of Psychology,
Vol. 32 pp.53-88.
167.Electronic Retailing and eMarketing', Newsletter Hermes, Issue 5,
September-October (2000). Pp 98-100.
168.Emery, J.BullringL(2006) a case study of retail-led urban renewal
and its contribution to city centre regeneration, Journal of Retail
and Leisure Property, 5(2), 2006, 121-133. (Email:
[email protected]. uk )
169.Employment Generation by Indian Organized Retail Sector/
http:/ /business.mapsofindia.com; 2010.
170. Enders, Albrecht and Tawfik Jelassi (2000), 'The Converging
Business Models of Internet and Bricks and Mortar Retailers',
European Management Journal, October, pp. 542-50.
17l.EppH Mark J. , D. Shilling James (1996) , How critical is a good
location to a regional shopping centre , The Journal of real estate
Research Vol: 12 , No.3, (Tain Ellen Mermels , Shalback Zid
Linda Abu , 1991Summer , MM Nov / Dec 2005 , Display ,
Location Price , Promotion . )
323
172.Ernst & Young, (2006) The great Indian retail Story.
www.ey.com/ india
173.Everything Must Go-To The Liquadators', Business Week, 1996
January 15, 52. FDM Shopper Update, Columbus, OH: Retail
Forward, February 2004, p.4.
174.Fen, Y.S. & Mei Lian, K (2007); Service Quality and Customer
Satisfaction: Antecedents of Customer's Repatronage Intentions ;
KDU college, Sunway Academic Journal 4; page 59-73.
175. Fernandes, Michael, Chandrika Gadi, Amit Khanna, Palash
Mitra, and Subbu Narayanswamy (2000) 'India's retailing comes
of age', The McKinsey Quarterly 2000, No. 4.
176. Fernie John , Fernie Suzanne , Moore Christopher , (2003) ,
Principle of Retailing, Butter Worth -Heinemann.
177.Fernie, John, Suzanne I. Fernie( 1997), 'The Development of a US
Retail Format in Europe', International Journal of Management,
Vol. 255, No, 11, pp. 342-50.
178.Fitzsimmons James , Fitzsimmons Mona, (2000) , Service
Development: Creating Memorable Experience (Thousand Oaks,
CA: Sage Publications).
179.Fleming Peter, (2007), Retail Selling, How to achieve maximum
Retail Sales; Publishing by Jaico Publishing House .
180.Forman Andrew M , Sriram (2005) , The depesonalization of
retailing , journal of Marketing Management . Vol : 67 no. 2.
324
181.Fourier Susasn, Dobscha Susan, Mick David Glen, (January
February1998) "Preventing the Premature Death of Relationship
Marketing," Harvard Business Review, , pp. 42-50.
182.Fram H. Eugene , (1965) Application of Marketing concept to
retailing , journal of Retailing .
183.Fram H Eugene (1965) Small Business Credit and Finance, Dobbs
Ferry, New York, Oceana Publications, 1966.
184.Fram, E.H. and J. Axelrod (1990), 'The Distressed Shopper',
. American Demographics, Vol. 12, No. 10, pp. 44-5.
185.Freed Larry, (JANUARY 2005) , Foresee results I FGI research
report customer satisfaction, loyalty, and buying behaviour in the
evolving multi-channel retail world.www.jmir.org/25/3/2005 .
186.Frost and Sullivan (1999), Interactive Kiosk Markets', San
Francisco.
187.Fuller, J.B., O'Conor, J., Rawlison, R. (1993), «Tailored logistics:
the next advantage>>, Harvard Business Review, Vol. 71 No.3,
pp.87-98.
188.Gagliano Kathryn Bishop Hathcote Jan (1994) Customer
Expectations and Perceptions of Service Quality in Retail Apparel
Specialty Stores , Journal of Services Marketing.
189.Gardner, M.P. (1985), 'Mood States and Consumer Behaviour'
Journal of Consumer Research, December.
190.Garvey Charlotte, (June 2001), "The Whirlwind of a New Job." HR
Magazine 46, pp. 110-16.
325
191.Gatley See Linda , Clutterbuck David, (October-November1998) ,
"Super drug Crafts a Mission Statement," International Journal of
Retail & Distribution Management 26 , pp.1 0-11,.
192.Gaur 1 Sanjaya S , Agrawal Richa , (2006) Service Quality
Measurement in Retail Store Context: A Review of Advances Made
Using SERVQUAL and RSQS, Indian Institute of Technology
Bombay, The Marketing Review, , 4, 317-330.
193.Gauvreau Paul, (October 2003), "Making Customer Feel Special
Brings Loyalty," Pharmacy Post 11, no. 10, p. 40;
194.George Milne and Mary Ellen Gordon (1994), 'A Segmentation
Study of Consumer's Attitudes toward Direct Mail', 'Journal of
Marketing, Vol. 8, Spring, pp. 45-52.
195. 'Getting organized to drive growth' , A CII Report, A.T. Kearney
Report (November 2006).
196. Ghodeswar Bhimrao M , (2008) , Building Brand Indentity in
Competitive markets : a conceptual modal , Journal of Product &
Brand Management, Vol. 17, No. 1, 2008 (4-12) 29th ed.
197.Ghosh Jayati , Sengupta Amitayu , Roychoudhury Anamitra ,
(December 2007) Employment Policy Papers : The Impact of
Macroeconomic Change on Employment in the Retail Sector in
India :Policy Implications for Growth , Sectoral Change and
Employment. (The Country Employment Unit Employment Policy
Department .
198.Ghosh, A. (1994); Retail Management 2nd edn., The Dryden Press,
New York.
326
199.Ghosh, Avijit and Sara L. McLafferty 1987, "Sales Forecasting and
Store Assessment Methods", Location Strategies for Retail and
Service Firms, Lexington Books, p. 64.
200. Ghosh, Avijit and Sara L. McLafferty (2002), 'Developing Retail
Outlet Networks', Location Strategies for Retail and Service Firms,
Lexington Books, p. 175.
201.Giesen Lauri, (March 2002), "Pre-Screening Drafts Best Players,"
Stores, May 2005, p. 124; Debby Stankevich, "Retailers Focus on
Optimizing Technology," Retailer Merchandise; pp. 55-58.
202.Gilbert G. Ronald et al. ( 2004) , Measuring customer
satisfaction in the fast food industry Journal of Services
Marketing, Volume 18 · Number 5 · 2004 · 371-383 ,380.
203.Gilbert David: (2003) Retail Marketing Management; Pearson
Education.
204.Giibert, G.R., Veloutsou, C., Goode, M.M.H., Moutinho, L. (2004),
«Measuring customer satisfaction in the fast food industry: a
cross-national approach)), Journal of Services Marketing, Vol. 18
No.5, pp.371-83.
205.Gladwell Malcolm (June 2005); The Science of shopping; Images
Multimedia Pvt Ltd.
206.Global Brands Faced Up to International Retailing," (2000)
Marketing Week, October 26, 2000, p.32.
207.Global Retail Development Index Published (27th April, 2006);
www.regoverningmarkets.org
327
208.Gold , R.L ( 1958) "Roles in sociological field observation. Social
forces 36, 217- 223
209.Goldfarb Avi, Samila Sampsa, Silverman Brian (July 2009) ,
Retail format as a Barrier to entry .
210.Goldman Arieh (2009); The Transfer of Retail Formats into
Developing Economies: The Example of China; BABSON
COLLEGE; Vol; 77, issue 2; Volume 77.
2ll.Goldman; (2009}; The Transfer of Retail Formats into Developing
Economies: The Example of China; Arieh BABSON COLLEGE; Vol;
77, issue 2.
212.Good David , Schwepker Charles, (Spring-Summer 2001), "Sales
Quotas: Critical Interpretation and Implications," Review of
Business 22, pp. 32-37.
213.Goodwin Vicki , Wofford J. C., Whittington J. Lee, November
(2001); "A Theoretical and Empirical Extension to the
Transformational Leadership Construct," Journal of
Organizational Behavior 22, pp. 759-72.
214.Graeme D , Hutcheson , Moutinho Luiz , (1998), measunng
preferred store satisfaction and using consumer choice criteria
as a mediating factor , Journal of Marketing Management , 14 ,
705-720.
215.Greenland, S.J. and P.J. Me Goldrick (1992), "Researching the
Effects of Retail Environment upon Customer Behaviour in the
Financial Services Sector'', European Marketing Academy
Conference, May, Aarhus.
328
216.Growth of the Mall in India ( White paper series on Growth of
Malls in India , A Chilli breeze Publication.
217.Guercini Simone : (2008) :- Matching format strategy and
sourcing strategy in clothing retail: A conceptual, representation
Vol2, No.3
218.Gupta SP (2001), Statistical Methods, Sultan Chand & Sons
219.Gupta,R, Pharma retailing gams momentum m India',
www .gaitglobalreview .com.
220.Guyer Lillie, (November 2004), "Best Marketting Tool? It's
Loyalty," Automotive News 79, no. 6122 , p. 30; Fredrick
Reichfeld. The Loyalty Effect (Cambridge, MA: Harvard Business
School Press, 1996).
221.Hajewski Doris, (November 7, 2004 )"JCPenney Now Hot on Kohl's
Heels, Retail Industry Watchers Say," Knight Ridder Tribune
Business News, , p. 1.
222.Hammersley. M, (1996) , The relationship between qualitative
and quantitative research Paradigm loyalty versus
methodological eclecticism in J.T.E. Richardson (ed) , Hand book
of qualitative Research methods for psychology and the social
.Sciences, Leicester; BPS Books PP 159-174
223.Hansen Morten , Nohria Nitin, (Fall 2004), " How to Build
Collaborative Advantage," MIT Sloan Management Review 46 ,
pp.22-28.
224.Harvey Meyer, (2000), "Building a Click and Mortar World',
Journal of Business Strategy, Mar/Apr, Vol. 21 (2), pp. 20-25.
329
225.Hausman Angela,(2000) ,"A Multi - Method Investigation of
Consumer Motivations in Impulse Buying Behavior," Journal of
Consumer Marketing 17, no.415, pp.403-20.
226.Herrick Thaddeus, (April 7, 2005 ),"Discounters Gain as Price of
Gas Rises," The Wall Street Journal, , p.Dl.
227.Hill C. Jeanne ,Motes H. William ,(1995) Professional versus
genenc retail services: new insights, Journal of services
marketing,Vol 9, Issue2 pg-22-35
228. Hindu stan Times Kolkata , Travel to Buy , Tuesday 25 July ,
2006.
229.Holahan, C.J. (1978), Environment and Behaviour, Plenum Press,
New York.
230.Homburg Christian , Fiirst Andreas , (July 2005), "How
Organizational Complaint Handling Drives Customer Loyalty: And
Analysis of the Mechanistic and The Organic Approach," Journal
of Marketing 69, pp.95-107;
231. http: I I en.wikipedia.orglwikiiKolkata_culture
232.http:l I siadipp.nic.inlpolicy fierier/ -report-27052008
233.http:/ jwww. business.mapsofindia.com
234.http:/ jwww.astrainfotech.orglkolkatainformationjcalhert/index.
htm
235.http:/ jwww.business-in-asia.com/china_retail.html
236. http: I jwww. business-in-asia.com/ china_retail.html
237.http:/ fwww.euromonitor.com; 'India's retailing comes of age', The
McKinsey Quarterly 2000, No. 4.January 2007.
330
238. http:/ fwww.euromonitor.com; Retail Trade Inter national 2002
239.http~/ fwww.hindu.com/2006/07 I 15/stories/
240.http:/ fwww.imagesfashion.com/backfexpansionfoutlet_
mar05.html
http: I jwww.metimesxomj 20024 7/ net/ 655_million_interent.
242.http:/ fwww.rimispsp.orgfgetdoc.php
243.http:/ fwww.rpggroup.com/sretail.html;Spencer,19.03.2010
244.http:/ /www.thehindubusinessline.com/2006/ 10/06/
stories/200610061311200.htm;
245. http: fwww. unhabitat.org/habrdd/ conditions/
socentasiajindia.htm, accessed on 24 April2004.
246.Huang Lin Chien-, Wu Shih-Chia , (2006), Influence of Audio
Effects on Consumption Emotion and Temporal perception, The
Journal of American Academy of Business, Cambridge* Vol. 10 *
Num. 1 *September.
247.Huff, D.L. (1964), "Defining and Estimating a Trade Area",
Journal of "Marketing 28, pp. 34-38.
248.Hui M.K. , Tsi ( 1996) , D.K., "What to Tell Consumers in Waits of
Different Lengths: An Integrative Model of Service Evaluation,"
Journal of Marketing 60, no.2 , pp.81-90;
249.Huiskonen, J., Pirttila, T. (1998), «Sharpening logistics customer
service strategy planning by applying Kana's quality element
classification», International Journal of Production Economics,
Vol. 56 pp.253-60.
331
250.ICRIER retail report (May, 2008) impact of organized Retailing on
the unorganized Sector.
251.IIMA; INDIA Research and Publications, (2007)
(http: I lwww. thehindubusinessline.coml 2006 I 10 I 06 I stories I 20
0610061311200.htm; cited at
252.IMAGES Retail ( March 2009) - The next 8 wonders - New
research points to unexplored retail real estate opportunity in
eight towns across India.
253.Images retail (April 2006) , Reliance Retail , The stage is set the
Act Begins, Vol 5 , No. 4.
254.Images Retail (April 2009) : DESIGN A strategy , Using smart
architecture as consumption booster, Vol8. No.4.
255.Images retail (December. 2009): A Concession for Diversity, Why
is the shop in-shop not taking off? Vol . 8, No. 12.
256.Images : Retail , Pegu Padma , (January 2004) , Kolkata : Late
Bloomer, but all set to boom, Vol. 3 , No. 1 ,
257.Images Retail - (June 2006), the shop energizes cart India retail,
Vol5, No.6.
258.Images Retail (Feb 2004), Location goldmines in small towns, Vol
3., No.2.
259.Images Retail (Oct 2004) Malling of India Vol. 3 , No. 9
260.1mages retail (Aug 2006), India's Top Sellers, looking ahead, Vol .
5, No.8.
261. Images Retail ( Aug 2009) : The WOW ! factor the bond between
retail drama and customer retention, Vol8. No.8
332
262.Imag,es Retail ( Future Business ) , March ( 2006) , Union Budget
transforming the 2006 landscape for retail Vol 5,No. 3
263. Images retail ( Future of Business ) ( Aug - 2005) , Franchising
the key to retail replication, Vol4 . No.8.
264.Images Retail ( January 2009) Partner to progress the value of
franchising as a low-investment strategy for expansion has
never been in doubt , But can it keep in a high risk scenario ?
Vol . 8, No. 1.
265.Images Retail (June 2005) The IT Multiplier adding the "Click" 2
"brick".
266. Images Retail (June 2008) Shop fitting India, Materials, Patterns
and applications. Vo. 7, No.6.
267.Images Retail (Sep 2005), Select City Walk- Setting Benchmarks
, Perfect Pitch- A retail , Week report . Photo feature- Stores of
the month, Vol. 4, no. 9.
268.India : 2004/2005 Global Retail and Consumer Study from
Beijing to Budapest .Pricewaterhousecooper
269.India brand Equity Foundation ( Market Overview December
2008)
270.India Brand Equity Foundation (IBEF); (March 07, 2008); Retail;
Gurgaon.
27l.India Retail Industry: Snapshot of Indian Retailer, Indian
Consumer, Indian Retail Market Size and Potential/ www.india
reports.com
333
272.1ndia retail report (May, 2009), Growth of malls m India, A
chillibreeze Publication
273.India Retail SeCtor Analysis (2006-2007); Publish
Date: Apr, 2007; RNCOS.
274.Indian Brand Equity Foundation , Retail by Indian Brand Equity
Foundation
275.Industry Outlook: Department Stores, Columbus, OH: Retail
Forward, February 2004, p.3.
276.Inman, J.J., James, S.D., Jianmin, J. (1997), "A generalized
utility model of disappointment and regret effects on postchoice
valuation", Marketing Science, Vol. 16 No.2, pp.97-111.
277.1RMC (Dec 16. 2005) . Analysis on India Retail opportunity. A. T
Kearney.
278.Iyer, Eswar S. and Sucheta S. Ahlawat 1987, Deviation from a
Shopping Plan: When and Why do Consumers not Buy I terns as
Planned', Advanced in Consumer Research, Vol. 14, Issue 1,
University of Massachusetts, pp. 246-50.
279.Jackson Susan , Schuler Randall, (2003),Managing Human
Resources: Through Strategic Relationships, 8th ed. (Mason, OH:
South-Western, ), p. 328.
280.Jagannathan, V. (2001), 'Vivek's-a store more reputed than the
brands it sells', Business Line, February 5.
28l.Jagnnathan, V. (2000), 'Sony India to restructure, expand
distribution" www.domain-b.com, March 25.
334
282.Jagnnathan, V. (2003), 'Retail reality tales', www.domain-b.com,
March 11.
283.Jaiswal K. U. (November 2008); Observation as Team Leader;
Pantaloon Retail India Ltd, Indore.
284.Jaiswal NEHA (November 2009); PUNE RETAIL REAL ESTATE;
Property One Asia Research; www.propertyoneasia.com/Research
Reports.
285.Jobs in India; www.naukrihub.com
286.Johlke Mark , Duhan Dale, (November, 2000), " Supervisor
Communication Practices and Service Employee Job Outcomes,"
Journal of Service Research, , pp.154-65.
287.Joseph Mathew , Soundararajan Nirupama , Gupta Manisha ,
Sahu Sanghamitra , ( May 2008) . Impact of Organized Retailing
on the Unorganized Sector. Indian Council for Research on
International Economic Relations.
288.Juhasz Aniko , Seres Antal , Stauder Marta ( 2008) Business
Concentration in the Hungarian Food Retail Market, Studies in
Agricultural Economies, No. 108, Page. 67-80.
289.Kahneman, D., Tversky, A. (1979), "Prospect theory: an analysis
of decision under risk", Econometrica, Vol. 47 pp.263-90.
290. Kalhan , A (2007) Impact of malls on small shops and Hawkers,
EPW, June 2, 2007, http:/ /indiafdiwatch.orgjfilejadminfadmin
site/EPW-study-on-impact-of-malls-on-retailers.pdf
291.Kamath, V. (2003), HLL Shakti', Business Line' New Delhi, April
25.
335
292.Kannan, S. (2001), 'Huge potential awaits retailing', Business
Line, Thursday, December 26.
293.Katz K.L., Larson B.M. , Larson R.C., (1991), "Prescriptions for
Waiting in line Blues: Entertain, Enlighten, and Enrage," Sloan
Management Review 32, no.4 , pp.44-53;
294.Kaufonan Peter , Jaya- Chandran Satish , Roes Randall L : (
November 2006) The Role of Relational Embeddedness in Retail
Buyer's Seclection of New Products , Journal of Marketing
Research, Vol . XLIII , Page 580-587 .
295. Kaul Subhashini (October 2005 ) Measuring Retail Service
Quality: Examining Applicability of International Research
Perspectives in India , liMA?? INDIA Research and Publications
,W.P. No. 2003-10-02 Page No. 14 W.P. No. 2005-10-02 .
296. Keeney, R.L., Howard, R. (1976), Decision With Multiple
Objectives: Preferences and Value Tradeoffs, John Wiley & Sons,
New York, NY.
297.Kelly, J.R. (1991), 'Commodification and Consciousness: An initial
study', Leisure Studies, Vol. 10, pp. 7-18.
298.Kelton Christina M.L, Rebelein (2007) Can we have a High- end
Retail Department store , Economic Development Journal Winter
, Vol -6, No. 1.
299.Kerfoot, S., Davies, B. and Ward,P.(2003),'Visual merchandising
and the creation of discernible retail brands', Internal Journal of
Retail & Distribution Management, Volume 31, No.3.
336
300.Kerin Roger A. , Jains Ambuy , Howwed Daniel J. ,( Winta
1992) , St ore shopping and consumer price - quality - value
perception , Journal of retailing:- Vol 68 No. 4,
301.Kerr Orin S., (March 2004), "The Fourth Amendment and New
Technologies: Constitutional Myths and the Case for Caution,"
Michigan Law Review 102, no. 5 pp. 801-89;
302.Kim Iksuk, Christiansen Tim , Feinberg Richard , Chol Hyunjip
(2005) , Mall entertainment and shopping behaviour: A graphical
modelling approach Advances in consumer Research, Vol- 32.
303. Kim Kijoo , Kim Eyong B (2006) Suggestion to enhance cyber store
customers satisfaction . The Journal of American Academy of
Business , Cambridge , Vol -9 , No. 1 .
304. Klasser Michail L. , Dinnls Cleyson and J as pel ( April 1996 )
,perceptual effect of a sales persons stigmatizes appearance on
store image: An experimental study of students. The international
review of Retail , Distribution and Consumer Research.
305.Knight Frank India Research (Mumbai) 2002, 'Searching for
space', Praxis Business Line, January.
306.Kolter,P. 1973-74, 'Atmospherics as a Marketing Tool', Journal of
Retailing, 49, pp. 48-63.
307.Kong, Hong; Chiu shuk Man; Yau Yung, ( 2007) A necessary evil
or an income driver? A preliminary study of public space in retail
facilities,Received (in revised form): Journal of Retail and Leisure
Property (2007) 6, 299-309.19 October 2007
337
308.Kopalle, P.K., Lehmann, D.R. (1995), "The effects of advertisement
and observed quality on expectations about new product quality",
Journal of Marketing Research, Vol. 32 pp.280-90.
309.Kostecki M. (1996) "Waiting lines as a Marketing Issue," European
Management Journal 14, no. 3, pp.295-303;
310.Kothari C.R. Research Methodology , Methods and Techniques :
New age international publishers ( 2009)
3ll.Kotler Philip , Marketing Management , ( 2001) The Millennium
Edition, Prentice Hall of India Pvt. Ltd. , New Delhi .
312.Kotler, Philip (1973), 'Atmospherics as a Marketing Tool, Journal
of Retailing, Vol. 49, winter, pp. 48-64.
313.Kotler, Philip (2000), Marketing Management, lOth Ed., Prentice
Hall of India Pvt Ltd, New Delhi.
314.KPMG International (2006) Indian retail: On the fast track,
bridging the capability gap.
315.Krishna Trichy; Koelemeijer Kitty & Rao Ram ( 2002 ) ,
Consistent Assortment Provision and Service Provision in a Retail
Environment , Marketing Science, Vol21, No.1, Winter, pg 54-73.
316.Krishna Vishal , ( January 2008) , Squaring Up To Survive ,
Small retailers give big retail a run for its money .
317. K S A Technopak (I) Pvt Ltd, the Indian Operation of the US-based
Kurt Salmon Associates
318.KSA Technopak (2001), Consumer Outlook Report, ksa
technopak.com.
319. KSA Technopak-Consumer Outlook, (May 2002).
338
320.Kumar Purushottam , (2008)0rganized Retail In India; hhtp:l I
logs.expressindia. com I showblogdetails
321. Kumar V. , Shah Denish, (2004)"Building and Sustaining
Profitable Customer Loyalty for the 21st Century," Journal of
Retailing 80, no. 4 , pp. 317 -30;
322.Kumar, K (2008) "New firm formation and employment growth in
Bangalore's IT sector: The role of local entrepreneurs and
multinational firms" Paper presented at the 3rd European
Conference on Entrepreneurship and Innovation (ECEI 2008) at
The University of Winchester, UK on 15-16 September.
323.Kuruvilla Shelja Jose, Ganguli I ( 26 February 2008 ) Mall
development and operations: An Indian perspective , Journal of
Retail and Leisure Property ( 2008) , Vol .7, No.3, PP 204- 215.
324.Laczniak Russell N. , Decarlo Thomas E. , Motley Carlo M. ,
(1996), Retail equity perception and consumer's processing of
negative word -of"""" Mouth communication , Journal of Marketing
theory and Practice .
325.Lambert, D.M., Stock, J.R. (1993), Strategic Logistics
Management, 3rd ed., Richard D. Irwin, Homewood, IL.
326. Langrehr W. Frederick , ( 1991) , Sub: Retail Shopping Mall
Semiotics and hedonic consumption , Advances in Consumer
Research , Vol 18 .
327.Lattin James M , Bucklin Randolph E. , ( 1992) A Model of
Product Category Competition Among Grocery Retailers, Journal
of Retailing , Vol 68 , NO. 3.
339
328. Laudon David L , Bitta Albert J. Della ( 1993) Consumer Behavior
(Concepts and applications ) , Published by Tata MeGraw-Hill
Publishing Company Ltd.
329.Lavin, M. 1993, 'Wive's Employment, Time Pressure, Phone and
Mail Order Shopping- an Exploratory Study', Journal of Direct
Marketing, Vol 7, No. 1, pp. 42-9; Kelly, D. 1994, 'Doing the Time
Crunch-Again', Prospects, May 27, Lehman Brothers Global
Economics, New York.
330.LeBlanc Ronald , Turley L.W., (1994) "Retail Influence on Evoked
Set Formation and Final Choice of Shopping Goods," International
Journal of Retail & Distribution Management 22, pp.10-17.
331.Lehman Donald , Winer Russell, (2004); Analysis for Marketing
Strategies, 6th ed. (Burr Ridge, IL: Mc-Graw-Hill/Irwin,.
332.Lei David, Jr John Slocum., (February 2005), "Strategic and
Organizational Requirements for Competitive Advantage,"
Academy of Management Executive, pp.31-46.
333.Leszczyc, Peter T.L. Popkowski, Ashish Sinha , Harry J.P.
Timmermans 2000, 'Consumer Store Choice Dynamics: An
Analysis of Competitive Market Structure for Grocery Stores,'
Journal Of Retailing, Vol. 59, No, 2, Summer, pp. 75-105;
334.Levy and Weitz (2002,) Retailing Management, Tata McGraw-Hill
Publishing Company Ltd, New Delhi.
335.Levy Michael, Weitz Barrton A, Pandit Ajay (2008), Retailing
Management, Published by Tata McGraw- Hill Edition.
340
336.Levy, M. and B.A. Weitz (2002), 'Multiple Regression Model', 'Site
Selection', Retailing Management,' 4th edn, Tata McGraw-Hill, p.
267.
337.Levy, M. and BJL Weitz (2003,) Retailing Management, 5th edn,
Tata McGraw-Hill, Delhi.
338. Levy, Michael and Barton A. Weitz (2002) Retailing Management,
Tata McGraw-Hill, 4th edn, p. 81.
339.Levy, Michael and Barton A. Weitz (2002); Retailing Management,
Tata McGraw-Hill, 4th edn, p. 172.
340.Levy, Michael and Barton A. Weitz (2004}, Retailing Management,
5th edn, McGraw-Hill.
34l.Lewis, William (2001), 'Unlocking Potential: Renove Barriers to
India's Growth', The Wall Street Journal, 11 September.
342.Lewison, Dale (1997), Retailing, 6th edition. Upper Saddle River,
NJ: Prentice Hall 29. Timmermans, H (1994), "Editorial", Journal
of Retailing and Consumer Services, Vol. 1 No.1, pp.3-5.
343.Liang Chiung-Ju., Wang Wen-Hung , (12th October, 2005) ,
Evaluating the interrelation of a retailer's relationship efforts and
consumers' attitudes and behaviour , Received (in revised form):
The Marketing Review, 2006, 4, 317-330.
344.Lim Andrew, Rodrigues Brian, Zhang Xingwen: ( 2004) ,
Metaheuristics with Local Search Techniques for Shelf-Space
Optimization ,
INFORMS.
Management Science 50(1), pp. 117-131, ©
341
345. Lindeman Teresa, ( October 17, 2004) "Limited Assortment"
Grocery Stores Battle Supermarkets m Pennsyvania," Knight
Ridder Tribune Business News, , p.1.
346.Lindstorni Martin. Don Peppers and Martha Rogers (2001),
'Clicks, Bricks and Brands: the Marriage of Online and Offline
Business', Kogan Page, London, P. 11.
34 7. Lindstrom, Martin 1999, 'The Role of Retail in the Internet Age',
www.clickz.com, July 1.
348.Lubovek Seth, (December 4, 1995) "Don't Listen to the Boss,
Listen to the Customers," Forbes, , pp. 45-46.
349.Lusch and Dunne 1990, Retail Management, South-Western '
Publishing Co., Cincinnati, HO.
350.Machintosh Gerrard , Lockshim Lawrence , (1997), "Retail
Relationships and Store Loyalty: A Multi-Level Perspective,"
International Journal. of Research in Marketing 14,
pp. 487-97.
351.Machleit Karen A. , Eroglu Sevgin A. , Mantel susan Powell ,
(2000) , Perecived Retail crowding and shopping satisfaction :
What modifies this relationship. Journal of Consumer Psychology
, 9 (1) , 29 to 42 ,
352.Mahler Peter (2008) India- future of retailing,
www.rai.net.in/ articaljindia.
353.Majumdar Aveek (December, 2005) , A model for customer
loyalty for retail stores inside shopping malls- An Indian
342
perspective , Journal of Services Research, Special Issue,
Institute for International Management and Technology.
354.Majumdar, S. (2002), 'FDI in retailing: India as a supermarket',
Business Line, Tuesday, Sep 17.
355.Maltzler, K., Hinterhuber, H.H. (1998), "How to make product
development projects more successful by integrating Kane's model
of customer satisfaction into OFD", Technovation, Vol. 18 No.1,
pp.25-37.
356.Mangold, W.G., Faulds, D.J. (1993), "Service quality in a retail
channel system", Journal of Services Marketing, Vol. 7 No.4,
pp.4-10.
357.Maptila AnnaS. , Wirtz Jochen, (Summer 2001) , "Congruency of
Scent and Music as Driver of In-Store Evaluations and Behavior,"
Journal of Retailing 77, no. 2, pp. 273-89.
358.Marineau Phillip ,(June 17, 2004) "Fitting In: In Bow to Retailer's
New Clout, Levi Strauss Makes Alterations," The Wall Street
Journal, , p.Al.
359.Markin, R.J., C.L. Lillis and C.L. Narayana (1976), Social
Psychological Significance of Store Space', Journal of Retailing,
Vol. 52, No, 1, pp. 43-54.
360.Matilla, A.S. and J. Wirtz (2001), 'Congruency of Scent and Music
as a Driver of In-Store Evaluation and Behaviour', Journal of
Relating, Vol. 77, pp. 273-89.
343
36l.Mattila Anna S., (December 2001 )"Emotional Bonding and
Restaurant Loyalty," Cornell Hotel and Restaurant Administration
Quarterly., pp. 73-80;
362.Mayo, James M (1993); The American Grocery Store: The
Business Evolution of an Architectural Space. Westport, Conn.:
Greenwood Press.
363.Mc Goldrick Peter J. , Betts Erica J. , Wilson Alexander F. (
January 1999) , Modelling Consumer Price cognition : evidence
from discount and super store sector , The service industry
journal , Vol: 19 No. 1 Page :- 171- 193.
364.Mc Guire Rose, Page Walter (Febuary 2008) , Retail Sales & The
Economy.
365. Me. Goldrick Peter J , (2002) , Retail Marketing , Me. Graw Hill
Education. UK.
366. McCarthy Cathleen, (April1992) "Aromatic Merchandising:
Leading Customers by The Nose," Visual Merchandising And
Store Design, , pp.85-87.
367.Mdntosh A; (2006); The Contribution of the Retail Sector to the
Economy, Employment and Regeneration; King Sturge.
368.McKinney Letecia N , Traylor Dana Legette , Kincade Doris H . ,
Holloman Lillian 0., ( October 2004 ) Selected social Factors and
the clothing buying Behaviour Patterns of Black College
Consumers . Int. Rev. of retail , Distribution and consumer
Research , Vol 14 . No.4, 389 -406.
344
369.McKinnon John, (June 1996 )"Retailers Beware!" Florida Trend, ,
p. 3.
370.McQueen, R.A., Chritina, K. (1999), Research Methods in
Psychology: A Practical Introduction, Prentice-Hall, New York, NY,
37l.Megicks Phil and Waranly Gary, (Feb -2008), Market orientation
and performance in small independent retailrs in the UK, The
international Review of retail , Distribution and Consumer
Rsearch Vol- 18 , N0.1 ( 105- 119) .
372.Mello, Adrian (2001), Tour Myths of Online Re tailingS, November
7.
373. Mermelstein, shalback zid lina, Abu: (2005) Marketing Brief, MM
November /December
374.Messinger, Paul R. , Narasimnan Chakravarthi 1997, 'A Model of
Retail Formats Based on Consumers' Economising on Shopping
Time', Marketing Science, Vol. 16, No. 1, pp. 1-23.
375.MICA (1998),VALS Among Residents of Ahmedabad Unpublished
Study';
376.Miles , MB and Huberman , A.M. ( 1994) Qualitative data
analysis- An expanded source. Books, Sage, New Bury. Park.
377.Milestornes, an ORG-MARG publication
378.Milliman, Ronald E. (1982), 'Using Background Music to Affect
the Behaviour of Supermarket Shopper', Journal of Marketing,
Vol. 46, pp. 86-91.
379.Mirgan Michael (31st July, 2006 ), Making space for experience,
Journal of retailing, Vol- 5 , pp- 305- 313.
345
380.Mitchell A , Kirkup M H (2003); Retail Development and Urban
Regeneration: A Case Study of Castle Vale, International Journal
of Retail and Distribution Management, 31 (9): 451-458.
38l.Mitra S.N , ( 2007) , Retail Management , Published by Pointer
Publishers.
382.Mittal, V., Ross, W.T. Jr, Baldasare, P.M. (1998), "The asymmetric
impact of negative and positive attribute-level performance on
overall satisfaction and repurchase intentions", Journal of
Marketing, Vol. 62 pp.33-47.
383.Miyamoto, J.M., Wakker, P.P., Bleichrodt, H. (1998), "The zero
condition: a simplifying assumption in QALY measurement and
multiattribute utility'', Management Science, Vol. 44 No.6,
pp.839-49.
384.Moe Windey , Fader Peter , (Winter 2004) , "Capturing Evolving
Visit Behavior in Clickstream Data," Journal of Interactive
Marketing, pp.5-16.
385. Mohanty Sangeeta and Panda Abhaya ( August 2008) , Sub :
Factors exploring the consumers attitude towards choosing a
grocery store :An empirical study, Vol . 1 (5).
386.Montgomery Cynthia , (April 1995), "Creating Corporate
Advantage," Harvard Business Review, May- June 1998, pp.71-
80; Shelby Hunt and Robert Morgan," The Comparative
Advantage Theory of Compitition," Journal of Marketing 59, pp.l-
15;
346
387. Moore Christopher M , Lochhead Malcolm, (Sep. 1998 ) , The
Management of retail design : Demystifying the activity , Journal
of consumer studies and home economics, Vol: 22 , Issue . 3 ,
PP 121- 130.
388. Moorthy Sridhar, Ratchford Brian, Talukdar Debabrata, ( Summer
1996) ," Consumer Information Search Revisited: Theory and
Empirical Analysis, "A Proposed Model of Consumer External
Information Search," Journal of the Academic of Marketing
Sciences 24 , pp.246-56.
389.Morgan Michael (2006) Making space for experience , Journal of
Retail and Leisure Property, Vol- 5, pp- 305-313.
390. Moss Philip, Salzman Harold , Tilly Chris (2006) Under
Construction: The Continuing Evolution of Job Structures in Call
Centers. ; Industrial Relations; November 2006.
391.MTV's 2001 survey of India's young adults (15-24 years), The
Marketing White book 2003-04,The Essential Marketer's
Handbook, Business World, pp. 108-113.
392. Mukherjee Swati (17th April , 2005) , The Growing Inter-
Relationship between Information Technology and Retail
Marketing , Souvenir , Emerging Trends in it Enabled
Management, Institute of Management and Information
Technology.
393. Munoz J. Mark , Raven Peter V. (2006 ) , an exploratory study of
retail service management in the Philippines . Welsh Dianne H.B
(2006) Vol. 1 .
347
394.Nagasubramanian M.M. 2003, 'Living it up', WWW;etretailbiz, Nov.
395. Nair , Suja , ( 2007) : Retail Management , Published by Himalaya
Publishing House Pvt. Ltd.
396. Nath Kamal (03 Aug 2005) , sez for punjab soon , Press Releases;
Ministry of Commerce & industry ; New Delhi .
397.Nava, M. (1996), 'Modernity's Disavowed Women and the
Department Store', in Nava, M. and A. 0'
398.Neo Lynda Wee Keng , Wing Tong Kok , (2005) , The 4 Rs of
Asian Shopping Centre Management , Published by Marshall
Cavendish Academic .
399.Newman, A.J. and P. Cullen (2002), Retailing: Environment and
Operations, Thomson Learning, 1st edn, pp. 14-15.
400.Nicholls Walter, ( January 12,2005 )"Destination Supermarket:
The growing Attraction of Dining In, with the Eggplant Close,"
Washington Post, , p.FOl.
401.Noble Stephanie M. , Phillips Joanna, (Winter 2004), "Relationship
Hindrance: Why Would Consumers Not Want a Relationship with
a Retailer?" Journal of Retailing 80, no. 4 ,pp. 289-303.
402.Noble Steve , Shenkan Guggenheim Amy , Shi Christiana
December 2009) , The Promise of Multi - Channel Retailing ,
Page 47-50.
403.Nyeck Simon , Morales Miguel , Ladhari Riadh , Pons Frank
(2002) European Marketing Association (EMAC).
404.0beroi Dhruv (November 2009); Articles authored on 'Personal
Finance' published online at www.personalfn.com
348
405.0beroi, R ; (December, 2009), Best Job Opportunities in 2010 in
India; http: I I ezinearticles.coml R. Oberoi.
406.0EEC (1960); Shopping in Suburbia, British Market Research
Bureau, London.
407.0hbora Tatsuo, Oishi Kanoko, and Yamanashi Hirokazu ,
The emperor's new stores ,The wrenching transition through
which Japanese retailing must now pass opens many windows of
opportunity for foreign as well as domestic companies . (The Me
Kinsey Quarterly 1994 No.2)
408.0i Walter Y. (2004) Policy Forum : Competition Issues in the
Australian Grocery Industry , The Supermarket : An Institution
Innovation , The Australian Economic Review , Vol 37 , No. 3 PP
(337 -42)
409.0liva,T.A., Oliver, R.I., Rearden, W.O. (1995), "The relationship
among consumer satisfaction, involvement, and product
performance", Behavioral Science, Vol. 40 No.April, pp.412-32.
410.0liver, R.I. (1993), "Cognitive affective and attribute base of the
satisfaction response", Journal of Consumer Research, Vol. 20
No.December, pp.418-30.
411!.0sborn Suzanne Barry, (November 1, 2000), "Is your Customer
Being SERVER?" Chain Store Age, p.52.
412.Palazzo Suzanne Vita, (2005)"House of Cards: Frequent Shopper
Programs Must Give Customers Reason to Value Their Shopping
Experience if They're to be Anything More than Price Vehicles,"
Grocery Headquarters 71, no. 5, p. 53.
349
413.Parameswaran, M. G. (2003), 'Understanding Shoppers: Building
powerful brands using shopper research, Tata McGraw-Hill.
414.Parasuraman, A., Zeithaml, V.A., Berry, L.L. (1988); "SERVQUAL:
a multi-item scale for measuring consumer perceptions of service
quality", Journal of Retailing, Vol. 64 (1) , pp.12-40.
415.Parasuraman, A., Zeithaml, V.A., Berry, L.L. (1991), "Refinement
and reassessment of SERVQUAL scale", Journal of Retailing, Vol.
67 No.4, pp.420-50.
416.Park, J.T., Baek, J.W., Honk, J.W.K. (2001), "Management of
service level agreements for multimedia Internet service using a
utility model", IEEE Communications Magazine, Vol. 39 No.5,
pp.100-6.
417.Parsons, A.G. (2003), 'Assessing the effectiveness of shopping mall
promotions: customers analysis', International Journal of Retail &
Distribution Management, Volume 31, No.2.
418. Patton M.Q ( 1990) Qualitative evaluation and Research Method
, SAGE , New Bury Park , CA .
419.Peattie S. (1998), 'Promotional competitions as a marketing tool in
food retailing', British Food Journal,
Volume 100, No. 6.
420.Penaloza Lisa , Gilly Mary, ( Summer 1999) ,"Marketer
Acculturation: The Changer and the Changed," Journal of
Marketing 63, pp. 84-95.
42l.Perkins John and Freedman Craig : Organizational Form and
Retailing Development : The Department and Chain Store ,
350
(1860-1940) , The service Industries Journal , Vol 19 , No. 4 PP
123-146, Published by Frank Cass London
422.Phau Ian , Sequeira marishka, Dix Steve . ( 2009) To buy or not
to buy a " Counterfeit " Ralph Lauren Polo Shirt . The role of
lawfulness and legality toward purchasing counterfeits . Vol . 1 ,
No.1 . PP (68 -80).
423.Philip, G., Hazlett, S. (1997), "The measurement of service quality:
a new P-C-P attributes model", International Journal of Quality &
Reliability Management, Vol. 14 No.3, pp.260-96.
424.Philip, G., Hazlett, S. (2001), "Evaluating the service quality of
information services using a new P-C-P attribute model",
International Journal of Quality & Reliability Management, Vol.
18 No.9, pp.900-16.
425.Porter Michael, (November-December 1996), On Competition
(Bostos: Harvard Business School Press, 1998); Michael Porter,
"What Is Strategy?" Harvard Business Review,, pp. 61-78.
426. Pradhan Swapna , ( 2009) , Retailing Management Text & Cases
Tata McGraw - Hill Publishing Company ltd. 3rd Edition.
427.Prasad Ch. J.S. and Reddy Raghunatha ( October - December
2001) A study on the role of demographic and phychographic
Dynamics in Food and Grocery retailing, The Journal of Business
perspective , Vol. II , No. 4 .
428. Price waterhouse coopers; ( 2004-2005) Global retailing and
consumer study from bey to Budapest.
351
429.Pricewaterhouse Coopers (1999), 'Food for Thought', Special
Insert 30 (1), July. www.merceroliverwyman.com, 'Retail Banking
Industry: Challenges'.
Industry Canada (2000), 'Logistics and Supply Chain
Management: Sector Competitiveqess Framework'.
430.Product Penetration and Consumption Patterns -The Marketing
Whitebook (2003-04); 'The Essential Marketer's Handbook;
Business World, p.65.
431. Putrevu San jay , Ratchford Brian T., (Winter 1977) , "A model of
Search Behaviour with an Application to Grocery Shopping,"
Journal of Retailing 73, pp.463-87.
432. Rahul & Rahil on Retail , (2007) Organized Retail " Inquilab" in
india Current landscape of retail 1n India
cs.stanford.edujpeoplejthathoojretail.pdf.
433. Raja Gopal ( 19th January , 2009 ) , Sub: Growing shopping malls
and behaviour of urban shopper , Journal of Retail Leisure
property, Vol- 8, Page- 99 -118.
434.Rajicic ,Biserka Novakovire , Ciric Maja , { 2008 ) , the
importance of service quality for achieving customer satisfaction ,
Economic and Management Academy, Novi Sad, Serbia Rapidly
Expanding Garment Retail Sector.
435.Rath, Lee {1984), 'Store Music Directly Affects Buying Trend:
Expert Advises Tailoring it to Suit Clients', Merchandising,
August.
352
436.Raven Peter, Welsh Dianne H.B. (2004) , An exploratory study
of influences on retail services quality: a focus on Kuwait and
Lebanon, The Journal of service Marketing, Vol 18, Issue 3, pg-
198-214
437.Reardon, T, Berdegue J.A. ( 2007 ), WDR Background paper on
retail led Transformation of agri-food systems, Box focusing on
whether the rise of super markets includes small farmer.
438.Reardon, T, _Hopinks Countries : Policies to address emerging
Tensions among super markets, suppliers, and Traditional
Retailers, European Journal of Development Research, 18 ( 4 ).
439. Reilly, W. J. 1931, The Law of Retail Gravitation, Knickerbocker,
New York.
440.Reinartz Werner , Kumar V., (October 2000), "On the Profitability
of Long-Life Customers in a Noncontractual Setting: An Empirical
Investigation and Implication for Marketing," Journal of Marketing
64, pp. 17-33,
441. Resseguie H.E , ( 1965) , Format development and Retail change
,Business history review.
442.Retail in India, (28 December, 2007), Pricewaterhouse India retail
report.
443.Retail in India : Getting Organized to drive growth A.T. Keaney
report.
444.Retail Mall & Brands India 2008 (August 22 & 23 , 2008 Hyatt
Regency, Mumbai, India) A Network opportunity for developers
of Malls and Brand Managers.
353
445.Retail Omnibus: (May, 2009); Four Reports on the Retail Scene in
India, Chillibreeze Solutions Pvt. Ltd .publication.
446.Retail Scenario in India , ( unlimited opportunity ), www.cn
online.org.
447.Retail Scenario in India,(unlimited opportunity) www.ciiindia.org
448.Retail Talent Evolution :- How Retailers are adapting in Today's
Complex Environment . (Deloitte.) (2009), www.deloitte .Comfus
/Retail.
449.Retailing The Sunrise Sector, Marketing Series, ICFAI.
450. Rollag Keith, (November 2004), "The Impact of Relative Tenure on
Newcomer Socialization Dynamics," Journal of Organizational
Behavior 25, pp. 853-73;
451.Roy Abhik, (1994) , Correlates of Mall visit frequency, Journal of
Retailing, Vol 70 , No. 2 , PP- 139.
452.Rust Roland T. , Donthu Naveen , (February 1995 ) Capturing
Geographically Localized Misspecification Error in Retail store
choice Models, Vol. XXXII, 103-110.
453.Rust, R.T., Inman, J.J., Jianmin, J. (1999), "What you don't know
about customer-perceived quality: the role of customer
expectation distributions", Marketing Science, Vol. 18 No.1,
pp.77-92.
454.Ryan P ( September 2006) India's Growing Consumer Product
and Retail Market
.www.marubeni.com/ dbps_datajresearch0609./ 27-6-07
354
455.Sabnam, Arunn, Paul Bino GD ( 2008 ) TATA institute of social
sciences, Deonar, Mumbai, Adecco institute
http: I I atlmri.googlepages.coml
456.Sagon Candy, "Move It Along, Please," Washington Post, June 8,
2005, p. FOl.
457.Sainsbury Alan (1967); chairman of Sainsbury's from 1956 to
1967 and president from 1967 to 1998 (b. Aug. 13, 1902, London,
Eng.-d. Oct. 21, 1998, Toppesfield, Essex, Eng.);
www. britannica. com
458.Sakashita Noboru (2000). An Economic Analysis of convenience
store location, Urban studies . Vol. 37, No.3, 471- 479.
459.Salil Panchal and Morpheus Inc. (2003), 'What is VAT? And why
VAT', www.rediff.com, April 12.
460.Sawmong Sudaporn , Omar Ogenyi , (Oliver, 1997). The Store
Loyalty of the UK's Retail Consumers South Bank University,
London, , The Journal of American Academy of Business,
Cambridge* September 2004.
461. Sayre Shay, (200 1), Qualitative Methods for Marketplace
Research, Published by, SAGE Publications Inc.
462.Schept Ken : ( July 2008) Retailing in India Challenges and
Opportunities, www.emerald.com.
463. Schiffman Leon G , Kanuk Leslie Lazar (2003) Consumer
Behavior, Publishing by Prentice- Hall of India Pvt. Ltd.
355
464. Schlosser Ann E. ( 1998), Applying the functional theory of
attitudes to understanding the inflations of store atmosphere on
store, Journal of Consumer psychology, Vol: 7 (4) 345-369,
465.Sckokai Paolo , Soregaroli Claudio ( 2008-1) , Impact of private
label development across retail formats: Evidences from the
Italian dairy market , Review of Agricultural and Environmental
Studies, 87 (2008 - 2), 27-4 7
466.Seiders Kathleen , L. Berry Leonarel , Gresham G. Larry , (
Spring 2000 ) , Attention , Retailers ! How convenient in your
convenience strategy, Sloan Management review.
467.Sekaran Uma : Research methods for business (2006), a skill
building approach , Wiley India (P) Ltd. ( 2006) .
468.Shabnam Shaoni , Paul Bino G.D December, (2008) , Tata
Institute of Social Sciences, Deonar, Mumbai.
469.Sharma Arunn , Levy Michael , Kumar Ajith (2000) , Knowledge
structure and retail sales performance An empirical
examination. , Journal of Retailing, Vol- 76 (1), PP: 53- 69 .
470.Sharma, A., Levy, M., & Kumar, A. (2000), Knowledge Structures
of Salespeople," Journal of Personal Selling and Sales
Management, Vol. 27, No. 2,169-181.
471.Shaw , Gibbs J., (1999(, "Procurement Strategies of small
Retailers Faced with Uncertainty: An Analysis of Channel Choice
and Behaviour," International Review of Retail, Distribution and
Consumer Research p, no 1 , pp.61-75.
356
472.Shaw G, Alexander A, (2006) ; "Interlocking Directorates and the
Knowledge Transfer of Supermarket Retail Techniques from North
America to Britain" International Review of Retail, Distribution
and Consumer Research 16 375-394.
473.Shaw G, Curth L, Alexander A, (2004) ; "Selling Self-Service and
the Supermarket: the Americanisation of food retailing in Britain ,
1945-60" Business History 46 568-582 .
474.Shea, (eds), Modern Times: Reflections on a Century of English
Modernity, Routledge, London, UK.
4 75. Shy Oz and Stenbacka Rune ( 2008) , Price completion business
hours and shopping flexibility , The Economic Journal , ( 118
Aug .. )
476.Simon Bernard , (October 19, 2003)
Convenience," New York Times, p.Bl.
"Going Beyond Mere
4 77. Singla Vikas , Virdi Singh Sandeep Singla Bhushan Bharat
(January 2009 ) Sub: Measuring Service Quality : A Study of
Retail Industry , IME Journal , The research journal of Institute
of Mgt education , Gaziabad (India) , Voll - III , No- 1 , ISSN -
0974-0716.
4 78. Sinha Piyush Kumar, Prasad P. V. R. , (2004) Reference Price:
Impact of Shopper's Behaviour at the Store, Decision, Vol. 31, No.
1, January - June,
479.Sinha, K.P , Kar, K.S (1997) An Insight into the Growth of New
Retail Formats in India'; www.iimahd.ernet.in W.P. No. 2007-03-
04.
357
480.Sinha, P.K , Uniyal, D.P, (2007) , Managing Retailing; Oxford
Higher Education;
481.Sinha, P.K. (2003), 'The world within shop',
www.thehindubusinessline.com, Jan. 3.
482.Sinha; P.K. and D.P. Uniyal (2003), 'Using Observational Research
for Behavioural Segmentation of Shoppers', presented in the lOth
International Conference on Recent Advances in Retailing and
Services Sciences, Portland, USA, August 2003.
483.Sinha, Piyush Kumar and Dwarika Prasad Uniyal (2004), 'Using
Observation Research for Segmenting Shoppers, Journal of
Retailing and Consumer Research, Netherlands.
484.Sinha, Piyush Kumar and Dwarika Prasad Uniyal (2005); 'Using
Observational Research Behavioural Segmentation of Shoppers',
Journal of Retailing and Consumer Services, January, Vol. 12,
Issue 1, pp. 35-48.
485.Sinha, Piyush Kumar, Arindam Banerjee, Dwarika Prasad Uniyal
2002, 'Deciding Where to Buy: Store Choice Behaviour of Indian
Shoppers', Vikalpa, Vol. 27, No. 2, pp. 13-28;
486.Sirdy M. Joseph, Grewal Dhrub , Mangleburg Tamara, (August
2000), "Retail Environment, Salf-Congurity, and Retail Patronage:
An Integrative Model and Research Agenda," Journal of Business
Research 49, no. 2,pp. 127-38.
487. Sivakumar, A. 2003, 'All that surrounding air' '
www.etretailbiz.com, March.
358
488. Smith Howard , Hay Donald ( Spring 2005 ) Street , Mall ,
Supermarket, Journal of Economics and Management Strategy,
Vol , No. PP . 29-59.
489.Sommers, R. and Susan Aitkens (1982), 'Mental Mapping of Two
Superstores', Journal of Consumer Research, Vol. 9, pp. 211-15.
490.Spangenberg R. Eric, Crowley E. Ayn and Henderson W. Pamela
, (April , 1996) Improving the store environment : Do Olfactory
cues affect evaluations and behaviour? Journal of Marketing ,
Vol- 60.
491.Sparks John , Schenk Joseph, (December 2001),"Explaining the
Effects of Transformation Leadership," Journal of Organizational
Behavior 22, pp. 849-68;
492.Spenberg, E.R., A.E. Crowley and P.W. Henderson (1996),
Improving the store environment: Do olfactory cues affect
evaluation and behavior', Journal of Marketing Vol. 60, No. 2, pp.
67-80.
493. Spencer's Retail, Client, Hindu B. Line edition, Banglore ,Octber
24, 2009,pp 19
494.Spiller Achim , Bolten Jan , Kennerknecht Raphael (June 10-13
2006) , : Customer Satisfaction and Loyalty as success factors in
organic food retailing. (paper presented at the 16th Annual World
Forum and Symposium "Agribusiness , Food , Helth , and
Nutrition ") lAMA Conference , Buenos Aires , Argentina .
495.Spradley . J.P. (1980} Participant observation , Fort worth , Tx:
Harcourt Brace? Janovich College Publishers.
359
496.Spreng, A.M., Mackenzie, S.B., Olshavsky, R.W. (1996), "A
reexamination of the determinants of customer satisfaction",
Journal of Marketing, Vol. 60 No.July, pp.15-32.
497.Sreejith A , V.P. Jahgathy Raj , ( 8-10 April , 2007 ) Organised
Retail Market Boom and the Indian Socity , International
Marketing Conference on Marketing and Socity , IIMK .
498.Stevenson, Lawrence N., Joseph C. Schlesinger and Michael R.
Pearce 1999, Power Retail, McGraw Hill, Canada, pp. 58-84.
499. Stobart Jon, Hann Andrew (April 2004), Retailing Revolution in
the Eighteenth Century? Evidence from North-West England,
Business History, Vol46, No.2, PP 171- 194.
500.Stobart J. & Hann A. (April 2004); Retailing Revolution in the
Eighteenth Century? Evidence from North-West England;
Business History, Volume 46, Number 2, pp. 171-194(24)
Publisher: Routledge.
501. Store Brands today, "Private Label Manufacturers Association
Homepage, http:/ fwww.plma.com, accessed April21, 2005.
502.Sturge King (2006)tribution of the retail sector to the economy,
employment and regeneration,28p.: www.kingsturge.co.uk ).
503.Sudalaimuthu S , Devi S (2007); Handloom industry in India;
www .fibre2fashion.com/ industry-article .
504.Sudhakar, V.S. (2004), 'E-Tailins:-The Opportunities and the
Challenges', Presentation at Indian Institute of Management,
Ahamedabad.
360
SOS.Sullivan M & Adcock, D; (2002) Retail Marketing;. Thomson
Publication, UK.
506. Summary of Retail Scene in India - Updated April 2009
http:/ jwww.india-reports.com
507.Summers Teresa A. , Hebert Paulette R., (November 2001),
"Shedding Some Light on Store Atmospherics; Influence of
Illumination on Consumer Behavior," Journal of Business
Research 54, no. 2, pp. 145-50.
508.Sunday Times of India , Shoppers Feel Good , Once Again ,
Kolkata October 4 , (2009) .
509.Sunggs Thelma, Retailing:- The Quest to keep up with Market
forces - The Black collegian , second semester super issue ,
(2003) EBSCO publishing.
510.T.L. Peter , Leszezyc Popkowski , and Timmermans Harry .
Experimental choice analysis of shopping strategies / Journal
of Retailing 77(2001) 417-424.
511. Takei Hirokazu , Kudo Ken-ichi Miyata Tomoaki ( Oct , 1 ,2006) ,
ITO Yoshifumi Retail Industries in Japan ::- Adaptive strategies
for Japan's Retail Industry . Facing a Turning Point- Rebuilding
corporate Strength to respond to change with agility: NRI paper
No. 110.
512.Tan, K.C., Shen, X.X. (2000), "Integrating Kana's model into the
planning matrix of QFD", Total Quality Management, Vol. 11
No.8, pp.1141-51.
361
513.Tang, Christopher S., David R. Bell , Teckhua Ho (2001), 'Store
Choice and shopping behaviour: How Price Format Works',
California Management Review, Vol. 43, No. 2, Winter, pp. 56-61.
514.Tauber, E. (1972), 'Why Do People Shop', Journal of Marketing
Vol. 36, Oct, pp. 56-59.
515.Taylor S., (1995) "The Effects of Filled Waiting Time and Service
Provider Control over the Delay on Evaluation of Service," Journal
of the Academic of Marketing Science 23, pp. 38-48.
516.Taylor, S. (1994), "Waiting for service: the relationship between
delays and evaluations of service", Journal of Marketing, Vol. 58
No.Spring, pp.56-69.
517. The Telegraph, Mall Plus Elbow room , Calcutta Saturday 16
December 2006.
518.The Telegraph, Experiential destination , Calcutta Monday 20
March 2006.
519. The Telegraph, Mall Area - Struck , Calcutta Monday 15 August
2005.
520. The Telegraph, Mall mania , Monday 23 June 2008 .
521.The Telegraph, Market Rebirth , Sunday 10 January 2010.
522.The Telegraph, Mixed-bag menu for retail boom , Calcutta Friday
30 July 2004.
523. The Concept of Atmospherics Was Introduced By Philip Kotler,
"Atmosphere As A Marketing Tool," Journal of Retailing 49 (Winter
1973), pp. 48-64.
362
524. The Consumer's Food-buying Habits, European Productivity
Agency, Paris, 1958.
525.The Global Retail Development Index (2006), AT Kearney.
526. The Statesman, No new takers for century - old Hogg Market,
Wednesday 24 May 2006.
527.The Statesmen, Warehouse of deficiencies, Thursday 25 May,
2006.
528. The Sunday Statesman Magazine , The Next Retail Growth,
September 5 , 2004
529.The Telegraph, A task force for tech town, Calcutta Monday 21
August, 2006.
530.The Telegraph, Happy hunting, Calcutta Saturday, 14 August,
2004.
531. The Telegraph, Marketing makeover, Calcutta Sunday 5 June
2005.
532. The Telegraph, Mega mall in Puja debut, Calcutta Tuesday 27
December 2005.
533. The Telegraph, Retail Roll, Calcutta Wednesday 26 January 2005.
534. The Telegraph, 89, and that's chillax for you , Calcutta Thursday
24 June 2004 .
535. The Telegraph, Bigger, better mall sequel , Calcutta Saturday ,
16 April, 2005.
536. The Telegraph, Chain reaction, Calcutta Saturday 30 July 2005.
537.The Telegraph, Mall mania with music, Calcutta Thursday 16
September, 2004.
363
538. The Telegraph, Malls mull survival tools, Tuesday 3 August, 2004.
539.The Telegraph, Retail tale: Crawl to Canter, Calcutta Sunday 1
August 2004.
540. The Telegraph, Retail tale m news hub, Calcutta Saturday 19
August, 2006.
The Telegraph, Retail therapy, Wednesday 7 December 2005.
541. The Telegraph, Revolution in a shopping mall , Calcutta
Wednesday 18 August, 2004.
542.The Telegraph, Shopping for 24X7 mall hours , Calcutta Tuesday
2 August 2005
543.The Telegraph, Shopping on the express way, The Manigraph,
Saturday 16 April 2005.
544.The Telegraph, Street fight, Calcutta Sunday 18 July 2004.
545. The Telegraph, The changing face of the Indian middle class,
Saturday, 2 October 2004.
546. The Times of India , Times to Retail, Kolkata November 11, 2005
54 7. The Times of India , Kolkata , Mall man1a Something for
everyone , Wednesday, November 24, 2004,
548. The Times of India , Kolkata , Multiples Casts spell on Kolkata
cine buffs. Saturday, July 24, 2004.
549.The Times of India , Raining jobs in Retail , Tuesday , July 10,
2007.
550. The Times of India, Re-telling Retail, Monday November 22, 2004.
364
55l.The Times of India 2004, 'India to have 220 malls by 2006',
Wednesday, April 14.
552.The Times of India, At a Mall Near You, Kolkata March 17,2006.
553. The Times of India, Mall maths : Movies & Food sell , not brands,
Kolkata, Monday, August 15, 2005.
554.The Times of India, Real Business, Kolkata December 23, 2005.
555.The Times of India, A big thumbs up to supermarket culture, after
glitz comes a mall with attitude, Saturday, June 26, 2004.
556. The Times of India, Brandwagon : The final shoppers' stop ,
Sunday, Kolkata, November 21, 2004.
557. The Times of India, Kolkata , Shoe giant has mega plans for
Kolkata , Monday, July 31 , 2006 .
558. The Times of India, Kolkata, Middle class fire dreams of large -
scale retailers , Monday , July 5 , 2004 .
559.The Times of India, Kolkata, City Centre II: Mall with a difference,
Saturday , October 31, 2009 .
560. The Times of India, Kolkata, Mall rats rule roost, march 27, 2005
561. The Times of India, Mall boom spurs facelift of Salt Lake markets,
Monday July 5 , 2004 .
562. The Times of India, Mall Mania , Highs & Lows , Kolkata
Saturday , August 11, 2007
563. The Times of India, Mega farmer meet on agri- retail business,
Thursday, October 15, 2009.
365
564.The Times of India, Metro malls wake up to multiplex magic touch
.Kolkata Friday, June 18, 2004.
565. The Transfer of Retail Formats into Developing Economies: The
Example of China; Arieh Goldman; 2009 BABSON COLLEGE; Vol;
77, issue 2 .
566.Thiessen, A.H. and J.C. Alter 1911, 'Precipitation Average for
Large Areas', Monthly Weather Review,' Vol. 39.pp. 1082-1084;
Dirichlet, G.L. 1850, 'Uber Life Reduktion der Positiven
Quadratischen Formen Sumit Drei Unbenstimmten Ganzen
Zahlen', Journal for die Reine und Angewandte Mathematik
40:216, in Ghosh, Avijit and Sara L. McLafferty 1987, Strategies
for Retail and Service Firms. Lexington Books.
567.Thomas Colin, Bromley Rose May & Tallon Andrew ,
( February 2006) New High Streets , in the Suburbs , The
Growing Competitive Impact of Evolving Retail Parks , Int, Rev ,
of Retail , Distribution and Consumer Research , Vol 16 , No.1,
43-68.
TOC- India 20 retail Industry Insight, Indian Retail Industry.
568.Todd Beck, "Want Loyal Customers? Don't Stop At Satisfac~ion,"
Customer Inter @ction Solutions, February 2005, pp.36-49.
569.Treadgold, A. and Davies, R.L. (1998), The Internationalisation of
Retailing, Harlow, Longman.
570. Uniyal, (D.P. 2000), 'Atmospherics', POP Today, Oct-Nov.
571. Used Products Are Hot as Japanese Discover the Joy of Buying
Second-Hand', Wall Street Journal, 22 June, (2000).
366
572. Varnes Steven , (January 28, 2004, )"Hot Topics Aims to stay
Ahead of Teen Trends," The Wall Street Journal, p.Al.
573. Van Kenhove, Patrick, Kristof De Wulf, Walter Van Waterschoot
(1999); 'The Impact of Task Definition on Store Attribute Salience
and Store Choice, Journal of Retailing', Spring, Vol. 75, pp. 125-
35.
574.Vare]y, R. (2001), Retail Product Management, Routledge, New
York.
575. Vasal Vikas ( 26 September 2008) Preparing for the future
Changing Regulatory Environment. KPMG New Delhi.
576.Vedamani Gibson G (2007) : Retail Management ; ( Functional
Principles & Practices, Published by Jaco Publishing House .Vol.
44, Issue 2, pp. 73-77.
577.Voyce Malcolm (2005); 'Shopping Malls m India': New Social
'Dividing Practices' Based on Middle Class Consumption?
Economic and Political Weekly.
578. Wagner Stephen , JohnsonJean, (November 2004)"Configuring
and Managing Strategic Supplier Portfolios," Industrial Marketing
Management, , pp.717-31;
579.Wakefield L.Kirk, Baker Julie, (1998) , Excitement at th:e Mall :
Determinants and effect on shopping Response , Journal of
Relating., Vol4(4) PP 515-539 .
580. Walter Rockney G. , ( April 1991 ) , Assessing the impact of
retail price promotions on product substitution , complementary
367
purchase , and inter store sales displacement , Journal of
Marketing, Vol : 55, page 17-21 .
581.Walter Y. Oi (2004); The Australian Economic Review, vol. 37, no.
3, pp. 337 -42; Sept, 2004.
582. Wang I. Ming , Shieh Chich - Jen , (2006), The relationship
between service quality and customer satisfaction: The example
of CJCU Library , Journal Information and optimization science
, Vol. 27, No. 1, PP. 193-209.
583. Wang, H., Xie, M., Goh, T.N. (1999), "Service quality of Internet
search engines", Journal of Information Science, Vol. 25 No.6,
pp. 499-507.
584.Wanous John , Rechers Arnon, (Winter 2000), "New Employee
Orientation Program," Human Resource Management Review 10,
pp. 435-52;
585. Ward James C. , Bitner Mary Jo , Barnes John ( Summer
1992) , Measuring the Prototypicality and Meaning of Retail
Environment , Journal of Retailing, Vol 68 , No. 2.
586. Ware, Jeff and Gerald L. Patrick 1984, 'Gelson's Supermarkets:
Effect of Music on Purchasing Behaviour of Supermarket
Shoppers', MUZAK Research Report.
587.Wayland Jane P. ,Swift Cathy Owens, complying with the ADA:
An examination of department and specialty stores ( Marketing
Management Journal, Fal12002.
368
588. Werthar William , Kerr Jeffrey, (May-June 1995), " The Shifting
Sands of Competitive Advantage," Business Horizon 38, pp. 11-
17.
589. Wilhelm Wendy Bryee and Mottner Sandra , (Spring I Summer
2005) Teens and shopping Mall Preference : A conjoint Analysis
Approach to understanding the Generational shift toward an
Experience Economy (Journal of shopping centre Research) Shift
toward an experience Economy, vol12 No. 1.
590. Wilkie William , Dickson Peter R., (1985) , "Consumer Information
Search and Shopping Behavior," working paper, Management
Science Institute, Cambridge, MA.
59l.Williams, H.C.W.L. (1977), "On the formation of travel demand
models and economic evaluation measures of user benefits",
Environment and Planning A, pp.285-344.
592. Wilson Marianne, "ADA; Open to Interpretation," Chain Store Age,
July 2002, p. 110.
593. Wilson Marianne, "Building Insecurity," Chain Store Age,
November 2001, pp. 129-30.
594. Wilson Marianne, "Peak Experience," Chain Store Age, June 2000,
pp. 144-45.
595.Winsor Robert D, Sheth Jagadish N. , Manolis Chris ( 2004)
Differentiating goods and services retailing using from and
Possession utilities . Journal of Business Research 57 (249-255).
596. Wong Amy, Sohal Akrik, (2003), "A Critical Incident Approach to
the Examination of Customer Relationship Management in Retail
369
Chain: An Exploratory Study," Qualitative Market Research 6, no.
4, pp. 248-62.
597. Woodruffe, Burton H., S. Eccles and R. Elliott 2002, 'Towards a
Theory of Shopping: A Holistic Framework', Journal of Consumer
Behaviour, February, Vol. 1, No. 3, pp. 256-66.
598. www. http: I fbusiness.mapsofindia.com/)
599. www.anderson. ucla.edu
600. www. bata.com.
601. www. bharatpetroleum.com
602. www. brandequity.com
603. www. business.mapsofindia.com
604. www. businessweek.com
605. www.economictimes.indiatimes.com 2004,
increase presence in India, April 19.
606. www.emediaplan.com
607. www .excahnge4media.coni
608. www.fashionimages.com
609. www.financialexpress.com
610. www.globalretailbusiness.com
611.www.http:/ farticles.fibre2fashion.com/2007
612. www.imagesfashion.com
613. www .indiainfoline. com
614. www .ipan.com
615. www.mona-advertising.com
370
Citibank to
616. www .. morepen.coni
617. www. pan taloonretail.in I oct. 7-. pdf
618. www.prweb.com
619. www .retail biz. com
620. www.retailyatra.com
621. www.rpggroup.com
622. www.smallindustryindia.com
623. www.studyplaces.com/ August 2008; Creative
624. Counsellor
625. www. thaneweb.com
626. www. thehindubusinessline.comf Bureau; New Delhi,
627.Nov. 24, 2005
628. www. theindiatravelguide .com
629.www.titan.com
630. wwwfinancialexpress.com
631. wwwindiareacts.com
632.Yalch, Rand E. Spangenberg (19900, 'Effects of Store Music on
Shopping Behaviour', Journal of Consumer Marketing, Vol. 7, No.
2, Spring, pp. 55- 63.
633. Yang Chyan Wang Tsung - Cheng ( James ) , LU Wen - Min ( 17
June 2005) , Performance measurement in military provisions.
The case of retail stores of taiwan's general welfare service
ministry.
634. Yoshida Junko, (2005)"Sounding the Alarm as Big Brother goes
Digital," Electronic Engineering Times, April4, pp. 1-2.
371
635.Youn Seounmi , Faber Ronald, (2002), "The Dimensional
Structure of Consumer Buying Impulsivity: Measurement and
Validation," Advances in Consumer Research 29, no.l , P.280;
636.Yu Carrie, Sivakumar N.V , Mehra Vivek , ( 2006- 2007) New
consumer dynamics, the impact on modern retailing.
637.Yu Carrie ( 2006 /2007) Executive Summary, 5th edition , New
consumer dynamics : The Impact on Modern retailing , Price
Water House Coopers .
638.Yu Carrie , Sivakumar N.V. , Mehra Vivek , (2006/2007) Sao
Paulo Shanghai New Consumer Dynamies : The impact on
modern retailing.
639.Zeithaml Valarie, . Parasuraman A ., Berry Leonard , (Spring
1985) , " Problems and Strategies in services Marketing," Journal
of Marketing 49, pp.33-46.
640.Zeithaml; Parasurman, Berry A. V., Berry, L. L., (1985) "A
Conceptual Model of Service/Quality and Its Implications for
Future Research", Journal of Marketing, 49, 99-104.
64l.Zeithaml, V.A., Berry, L.L., Parasuraman, A. (1993), "The nature
and determinants of customer satisfactions of service", Journal of
the Academy of Marketing Research, Vol. 21 No.1, pp.l-12.
642.Zeithaml, V.A., Parasuraman, A., Malhotra, A. (2000), "A
conceptual framework for understanding e-service quality:
implications for future research and managerial practice",
372
643.Zeithaml, V, (1988), 'Consumer Perception of Price Quality and
Value: A Means-End and Model and Synthesis of Evidence',
Journal of Marketing, Vol. 52, July, pp. 2-22.
644.Zeitheml Valarie, Berry Leonard, Parasuraman A, (April 1996)
"The Bahavioral Consequences of Service Quality," Journal of
Marketing ,Vol .60, pp.31-46.
645.ZID Linda Abu Shalback : Jedidi Kamel , Mela Carl , Gupta
Sunil Lehmann ( 1996), " Managing Advertising and Promotion for
Long -run Profitability" MSI Report Report No. 98-132.
646.Zutshi Sudhir (January- June , 2004 ) , Retailing : A catalyst
for the Growth and Development of India Economy, Synthesis,
Vol-1 , No.2, page- 41-55.
373