BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean...
-
Upload
hugh-shields -
Category
Documents
-
view
213 -
download
1
Transcript of BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean...
![Page 1: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/1.jpg)
BHSIntroduction to Lean
September 24th, 2014
![Page 2: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/2.jpg)
2
Agenda
• Welcome and Introductions• Understanding Lean• What is Value• Identifying Waste• Brief Introduction to Lean Tools
![Page 3: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/3.jpg)
3
Defining Lean
“A systematic approach to identifying and
eliminating waste (non-value-added activities) – through continuous improvement – by flowing the service – at the demand of the customer – in pursuit of perfection”
![Page 4: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/4.jpg)
4
Defining Lean
“Lean implementation is therefore focused on getting the right things to the right place at the right time in the right quantity to achieve perfect work flow, while minimizing waste and being flexible and able to change.”
“Essentially, lean is centered on preserving value with less work.”
![Page 5: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/5.jpg)
5
Why Lean?
• Budgets shrinking• Positions vacated and not replaced, work
redistributed• Unwieldy processes• No time to make it better, too much to do already!• Stressful work environment• Not responsive to our customers
![Page 6: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/6.jpg)
6
What Can Lean Do for Me?• Reduce time to complete tasks• Take redundancy out of processes• Increase quality of work completed• Completion of a day’s work in a day… (less stress!)• Proper use of technology• Expand my abilities through cross-training • Make my work-life more enjoyable!• More time to complete other tasks• Better serve both internal and external customers• Sense of accomplishment and satisfaction
![Page 7: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/7.jpg)
7
Understanding Lean
In order to better understand Lean, we must first understand:• Value • Waste
![Page 8: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/8.jpg)
8
Customer ValueCustomer Value Added
Any activity that the customer expects and would be willing to pay for regarding
the service provided.
Non-Value Added
Any activity that consumes time and resources, but from the customer’s
perspective does not “add value” to the service provided. (These activities
should be eliminated, simplified, reduced or integrated.)
Non-Value Added, but Necessary
Sometimes work must be performed in order to comply with state or federal
regulations or as necessary business activities. (These activities should be
simplified, reduced or integrated)
![Page 9: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/9.jpg)
9
Sound Familiar?
![Page 10: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/10.jpg)
10
Waste
Any Non-Value added activity is considered “Waste”.
Any activity which absorbs resources, but creates no value
![Page 11: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/11.jpg)
11
Video
Before Lean
What did you see?
![Page 12: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/12.jpg)
12
Focus - Eliminating Waste
![Page 13: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/13.jpg)
13
Transportation• Transporting documents and information around
the office
Examples:– Poor location of office to other essential departments– Physical routing of documents for signature– Routinely taking files to a central area away from your work
area– No signs identifying areas or departments– Walking back and forth to correct mistakes
![Page 14: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/14.jpg)
14
Transportation
Centralized Printer
![Page 15: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/15.jpg)
15
Inventory• “Any supply in excess of a one-piece flow through your office
process”
Examples:– Batches of documents– Files pile up on or between work areas– Unbalanced work load in a process– Documents waiting to be matched or signed– Reward system based on “quantity buys”– No storage space because it is filled with supplies we don’t need yet
![Page 16: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/16.jpg)
16
Inventory
Arrived this morning…
![Page 17: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/17.jpg)
17
Inventory
Extracolorcartridge
![Page 18: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/18.jpg)
18
Excess Motion• “Any movement of people or action that does not
add value to the service provided”
Examples:– Poor layout of office area– Walking to printers and copiers– Un-filed papers– people must keep moving them– Poor workplace organization and housekeeping– Time spent looking for items because they do not have a
defined place
![Page 19: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/19.jpg)
19
Excess Motion
![Page 20: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/20.jpg)
20
Waiting
Idle time created when waiting for…– Documents in a batch not being attended to– Printer or computer break-down– Unbalanced Workload– Attendees not all on time for meetings – Redundant approvals– Routing for Signatures
![Page 21: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/21.jpg)
21
Waiting
![Page 22: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/22.jpg)
22
Overproduction• Processing more information than is needed, or sooner than is
needed, by the next step in the process
Examples:– Working ahead. Making 5 days worth of work for the next step
in the process.– Printing documents in batches due to long printer/copier set-up
times– Printing documents and keeping an electronic, just-in-case– Memos/Emails to everyone
![Page 23: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/23.jpg)
23
Over Processing• Effort that adds no value to the service from the customer’s
viewpoint
Examples:– Printing, faxing, overnight mailing, and emailing the same memo– Filling out more information on a form than needed– Repetition of same information in different forms– Re-keying information
• Use of different or incompatible software • Use of “back-up” software/systems (this is a biggie!)
![Page 24: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/24.jpg)
24
Correction / Defects
• Inspection and correction of paperwork
Causes of Defects:– Inadequately or improperly trained employees– Lack of communication/information– Performing monotonous work– Doing process in a rush– Poor design of forms and equipment– Lack of or confusing procedures
![Page 25: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/25.jpg)
25
Underutilized People• Not using people’s abilities, talents or skills
Examples:– Not asking workers for input to make improvements– Inadequately or improperly trained employee– Unclear expectations of performance– Politics/Culture (department silos vs. shared resources)– Start using software without proper training– Not providing opportunity for growth
![Page 26: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/26.jpg)
26
Video
What changed?
After Lean
![Page 27: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/27.jpg)
27
Lean Tools
![Page 28: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/28.jpg)
28
Kaizen - literally "change for the better" or "improvement“
改善 In Japanese this is pronounced 'Kaizen'.
改 ('Kai') means 'change' and善 ('zen') means 'good'.
Definition - Kaizen
![Page 29: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/29.jpg)
29
Kaizen Events: Key Elements
Go to GembaObserve, listenLook for work arounds and variationsID “extreme users”Build relationships, champions & language changes
![Page 30: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/30.jpg)
30
5 Initial BHS Teams
• “Breakfast Club” - Living Community of St. Josephs, St. Joseph, MO
• Supply Acquisition - St. Anne Extended Care, Winona, MN
• Intercompany Therapy Billing - Corporate Finance, Cambridge, MN
• “Project Face Time” - St. Gertrude’s, Shakopee, MN
• New Employee Hire/Train/Retain Team & “Blissful Mornings” - Villa St. Vincent, Crookston, MN
![Page 31: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/31.jpg)
31
What Can You Do?• Identify opportunities in your own work areas to
conduct a kaizen event.• Reach out to the leaders of the first 5 events and
understand how their improvements can apply to your areas.
• Contact your OVP and volunteer to participate in a future one-day Lean training session and conduct a kaizen event (dates scheduled for early December 2014 and February 2015).
• Apply what you have learned today!!!
![Page 32: BHS Introduction to Lean September 24th, 2014. Agenda Welcome and Introductions Understanding Lean What is Value Identifying Waste Brief Introduction.](https://reader030.fdocuments.us/reader030/viewer/2022032803/56649e315503460f94b2289d/html5/thumbnails/32.jpg)