Beyond the Written Report: Alternative Communication Techniques Web-Based Audit Reports ·...
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Beyond the Written Report: Alternative Communication Techniques Web-Based Audit Reports Rebecca Connolly, Research Analyst Washington JLARC April 2016
Transcript of Beyond the Written Report: Alternative Communication Techniques Web-Based Audit Reports ·...
Beyond the Written Report: Alternative Communication Techniques
Web-Based Audit Reports
Rebecca Connolly, Research Analyst Washington JLARC
April 2016
Web Reports: Presentation to PNIAF April 2016 3
Eat your veggies. They’re good for
you.
Read our 60-page report. It’s good for you.
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So How Do You Start?
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Online reports Adaptive approach Responsive design Positive user response
Business process Features Expertise, training
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Develop a Plan
WHERE
Web Reports
Web Site
Where is your focus?
WHAT
What do users want?
WHO
Who is your audience?
NEWS
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• Fit with current process
• Site security, servers, technology
• Features, functions, and content
• Navigation and styling
• Records retention
• Internal and external experts
Think About…
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… But Don’t Overthink
• Short
• One idea per paragraph
• Get to the facts
• Short, informative headings
• Hyperlinks
• Lists
• www.usability.gov • www.nngroup.com • www.digitalgov.gov/2014/04/16/how-to-tell-your-agencys-story-plainly/
Learn to Write for the Web
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Be Flexible
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Plan
Do
Check
Act
Rebecca Connolly [email protected] 360-786-5175 JLARC Reports: leg.wa.gov/jlarc/AuditAndStudyReports/Pages/default.aspx
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