Beyond the LMS: Building a Virtual Learning Strategy
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Transcript of Beyond the LMS: Building a Virtual Learning Strategy
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Beyond the LMS: Building a Virtual Learning Strategy
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Speaker: Tom Masotto Vice President, Virtual Learning Strategy ON24 INC. Moderator: Kellye Whitney Associate Editorial Director Chief Learning Officer magazine
Beyond the LMS: Building a Virtual Learning Strategy
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Tools You Can Use V SHOW Explore the Virtual Learning Edge to see how a virtual learning environment can improve your company’s training programs.
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Frequently Asked Questions
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Kellye Whitney Associate Editorial Director Chief Learning Officer magazine
Beyond the LMS: Building a Virtual Learning Strategy
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Tom Masotto Vice President, Virtual Learning Strategy ON24 INC.
Beyond the LMS: Building a Virtual Learning Strategy
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Beyond the LMS Building a Virtual Learning Strategy
Tom Masotto Vice President Virtual Learning Strategies
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• What’s Driving Virtual Learning?
• Case Studies & Benefits
• Key Components of a Virtual Learning Strategy
Topics
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Challenges: Global Workforce
Over 36% of learning professionals say “global workforce” is one of their biggest training challenges.
ON24 Survey of Learning Professionals, 2012
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Challenges: Learner Engagement
Over 85% of learning leaders said “improving engagement” is a key reason for incorporating virtual learning environments.
Training Industry Survey, 2013
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15 | ©2013 ON24, Inc.
Challenges: Millennial Expectations
In 2020, Millennials projected to be 50% of the US workforce
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• Our LMS looks static and ugly
• Our LMS is confusing for users to navigate
• Our LMS doesn’t invitingly display course titles and demos
• Our LMS does not have a mobile app (nor is it optimized for mobile)
Challenges: LMS Usability
Source: “12 Common Complaints about Learning Management Systems”, Allison Bickford.
Four of the Top 12 LMS complaints relate to “Usability”
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Enhancing the LMS Experience
Administration and Reporting
Content Creation
Learner Experience
Existing LMS Platforms
Course/Assessment Authoring Tools
Virtual Learning Environments
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18 | ©2013 ON24, Inc.
Virtual Learning Environments: Application Areas
New Hire Onboarding
Leadership Development
Sales / Partner Training
Employee Learning
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Marriott: New Hire Onboarding
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• Objective – Provide new college hires in 73 countries a platform that helps
accelerate their career development and sets them up for success
• Problem – Multiple paper-based onboarding programs – Inconsistent messaging and training
• Solution – Virtual onboarding environment in 22 languages – Live webcasts and e-learning to deliver global training – Scheduled chats with executives to reinforce principles – Global consistency with options for regional training
• Return on Investment – Shorter time-to-productivity & increased retention of future leaders
Marriott: New Hire Onboarding
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21 | ©2013 ON24, Inc.
Sodexo: Sales Enablement
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• Objective – Bring together 4,500 US-based sales managers to communicate and
share learning around specific topics
• Problem – Increase training frequency, attendance and participation – Reduce training costs
• Solution – Virtual leadership environment with webcasts & scheduled Q&A – “Waves” of self-paced training to encourage return visits – Virtual president’s club to recognize team member successes
• Return on Investment – $1.4 million in cost savings annually
Sodexo: Sales Enablement
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23 | ©2013 ON24, Inc.
PwC: Leadership Training
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• Objective – Host a virtual tax conference for over 650 executives to unite and
educate teams while delivering a first-class online experience
• Problem – Needed online format for cost cutting and executive time constraints – Deliver same high-quality content and networking opportunities
• Solution – Virtual environment with live educational webcasts – Departmental booths focusing on key training topics – Strongly encouraged participation in networking and Q&A sessions
• Return on Investment – Over $1 million in cost savings and 80% recommendation rate – Higher participation from senior partners and subject matter experts
PwC: Leadership Training
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How are you using virtual learning today (select all that apply)? A. Onboarding B. Leadership development C. Sales / partner training D. General employee training E. Other virtual training F. Not using virtual learning today
Poll #1 (select all that apply)
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Key Components of a Virtual Learning Strategy
Intuitive & Engaging
Game-Based Learning
Social & Interactive
Formal & Informal
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Design a familiar, welcoming environment
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Keep it simple
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Design clear, logical navigation
Provide navigation between your virtual locations tailored to your audience, use case and personal preferences.
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Support multiple languages
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Optimize for tablets & mobile phones
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Make it “fun”
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Improve engagement with interactive content
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Key Components of a Virtual Learning Strategy
Intuitive & Engaging
Game-Based Learning
Social & Interactive
Formal & Informal
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35 | ©2013 ON24, Inc.
39% of learning leaders plan to incorporate social networking tools into their talent development programs.
• Popular social media
• Enterprise networking
• Idea storming
• Group discussions
Significant interest in social learning
Training Industry Survey, 2013
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Incorporate Twitter and LinkedIn
While social networking is best known for Facebook, Twitter and LinkedIn are most appropriate for talent development programs.
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LinkedIn is most popular choice for executives
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Leverage your enterprise networking tools
Enterprise social networking enables communications and sharing of information between a company’s employees.
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Offer multiple options for interactions
Ad hoc group discussions allow learners to informally interact, share ideas, and learn from others.
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Encourage discussion via thoughtful questions
Idea storming enables the gathering and prioritization of ideas and comments contributed by learners.
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Offer forums for asynchronous discussions
Message boards or forums allow threaded discussions in the form of posted messages around a common set of topics
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42 | ©2013 ON24, Inc.
Make experts easy to locate
An expertise directory is a searchable list that includes employees’ areas of professional expertise
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Key Components of a Virtual Learning Strategy
Intuitive & Engaging
Game-Based Learning
Social & Interactive
Formal & Informal
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44 | ©2013 ON24, Inc.
Associate points with learning activities
Contests can be used to bring learners into virtual environments, drive specific activities, and encourage networking.
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Drive optional learning using contests
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Drive learning using individual competitions
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Drive learning using team-based competitions
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Add game designs to your virtual environment
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Add scavenger hunts to your virtual training
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Key Components of Virtual a Learning Strategy
Intuitive & Engaging
Game-Based Learning
Social & Interactive
Formal & Informal
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51 | ©2013 ON24, Inc.
Provide formal training in virtual classrooms
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Blend with self-paced training
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Augment with quarterly town hall meetings
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Add peer collaboration in breakout rooms
Virtual breakout rooms provide secure locations for cohorts to network, interact, share information, and jointly work on projects.
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55 | ©2013 ON24, Inc.
Incorporate industry blogs
Industry blogs are useful for sharing knowledge, perspectives and information to internal and external audiences
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Learn from experts in informal discussions
Webcam scheduled discussions allow coaches, mentors and experts to share perspectives and answer questions
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57 | ©2013 ON24, Inc.
Add coaching & mentoring via 1:1 interactions
One-to-one chat allows personal communications between learners, coaches, mentors and others.
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Would you like to learn more about how organizations are using virtual learning environments?
A. Yes B. No
Poll #2 (select one)
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