FICO’s Journey to DITA: The Shift from Unstructured FrameMaker to DITA and Beyond
Beyond the Book and the Class: Using DITA for Training & Support
-
Upload
lasselle-ramsay -
Category
Business
-
view
1.308 -
download
1
description
Transcript of Beyond the Book and the Class: Using DITA for Training & Support
![Page 1: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/1.jpg)
Prepared by © 2008 Lasselle-Ramsay
Presented by
Prepared for © 2009 Lasselle-Ramsay
Beyond the Book and the Class Using DITA for Training &
Support
Beyond the Book and the Class Using DITA for Training &
Support
Presenters from Lasselle-Ramsay
Joan Lasselle, Tom Voltz, and
Jana Humphreys
![Page 2: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/2.jpg)
Welcome!Welcome!
• Today’s event is being recorded – link available in follow-up email
• Use Q&A panel to submit questions for Q&A session• Full screen view available for slides• Polling panel
![Page 3: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/3.jpg)
Our PresentersOur Presenters
Joan LassellePresident
Jana HumphreysDirector of Operations
Tom VoltzTechnology Manager
www.LR.com
![Page 4: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/4.jpg)
Lasselle-Ramsay Industry ExpertiseLasselle-Ramsay Industry Expertise
26 years supporting global 2000 clients with their content infrastructure
![Page 5: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/5.jpg)
Information InfrastructureInformation Infrastructure
![Page 6: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/6.jpg)
Information InfrastructureInformation Infrastructure
![Page 7: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/7.jpg)
PollPoll
DITA XML FrameMaker Word PowerPoint eLearning authoring tools
(Flash, Captivate, Articulate, Lectora)
How do you currently create, edit, and manage your content? Check all that apply.
Content Management System
Learning Content Management System
Learning Management System
![Page 8: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/8.jpg)
What is DITA?What is DITA?
• An eXtensible Markup Language (XML)• An XML vocabulary to describe content, like DocBook
and XHTML• An Information Typing Architecture• DITA = “Darwin Information Typing Architecture”• Darwin?
![Page 9: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/9.jpg)
Yes, that DarwinYes, that Darwin
• The DITA architecture was inspired by Darwin’s concepts
– Inheritance
– Specialization
![Page 10: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/10.jpg)
SpecializationSpecialization
![Page 11: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/11.jpg)
DITA Building Blocks: Topics and MapsDITA Building Blocks: Topics and Maps
• Topics – Containers for Content– Generic Topic
– Concept
– Reference
– Task
• Maps – Collections of Topics– Ditamap (generic)
– Bookmap
![Page 12: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/12.jpg)
Topic Specialized to TaskTopic Specialized to Task
![Page 13: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/13.jpg)
Body Specialized to Task BodyBody Specialized to Task Body
![Page 14: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/14.jpg)
Specializing MapsSpecializing Maps
![Page 15: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/15.jpg)
Adult Learning LifecycleAdult Learning Lifecycle
![Page 16: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/16.jpg)
Adult Learning Best PracticesAdult Learning Best Practices
Keep in mind…• Learning is a process not an event• Learning needs to be relevant to the job• Learners have varied learning needs, levels, and
learning style preferences• Learning occurs when training is active not passive
It’s important to design…
• Role based learning roadmaps using a blended approach
![Page 17: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/17.jpg)
Instructional Design Can Increase Value of ContentInstructional Design Can Increase Value of Content
![Page 18: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/18.jpg)
A Learning SpecializationA Learning Specialization
![Page 19: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/19.jpg)
Filtering Content by AudienceFiltering Content by Audience
Participant’s Guide Facilitator’s Guide
![Page 20: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/20.jpg)
Using Specialization for Different AudiencesUsing Specialization for Different Audiences
Participant’s Guide Facilitator’s Guide
![Page 21: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/21.jpg)
Using Maps for Different AudiencesUsing Maps for Different Audiences
![Page 22: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/22.jpg)
Beyond the Book and the Class - Using DITA for Training & SupportBeyond the Book and the Class - Using DITA for Training & Support
![Page 23: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/23.jpg)
Optimizing the Content InfrastructureOptimizing the Content Infrastructure
![Page 24: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/24.jpg)
Collaboratively Build Targeted ContentCollaboratively Build Targeted Content
![Page 25: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/25.jpg)
PollPoll
Across functional groups (tech docs, training, support) Across multiple audiences (end user, system admin) For multiple outputs (Web, PDF, Mobile) For translation
Where do you see the highest opportunity for reusing your content?
![Page 26: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/26.jpg)
Why DITA for LearningWhy DITA for Learning
Effectiveness• Better customer experience• Targeted content for improved
performance• Consistent information • Create custom courses quickly
Efficiency• Efficient reuse• Repurpose material from other
sources• Company-wide standards• Faster development time• Topic-based authoring offers
flexibility in content organization
• Leverage stylesheet development
![Page 27: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/27.jpg)
Keys to SuccessKeys to Success
• Instructional design remains critical• Learning requires context, transition, relevant examples
not simply assembly– Resist too much step-by-step
– Move from simple to complex
• Get training team onboard with the move to XML• Granularity is a challenge in building mastery
![Page 28: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/28.jpg)
Learning MoreLearning More
• Custom courses for DITA for both managers and authors• Custom Courses can make a big difference in adopting
this approach• Just Systems’ archive of recorded webinars• Using Structured Content Whitepaper• Contact us by email
![Page 29: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/29.jpg)
Helpful LinksHelpful Links
• Tom to provide links
![Page 30: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/30.jpg)
Where Are You?Where Are You?
![Page 31: Beyond the Book and the Class: Using DITA for Training & Support](https://reader036.fdocuments.us/reader036/viewer/2022070304/54c563d24a7959e6618b46a3/html5/thumbnails/31.jpg)
QuestionsQuestions
www.justsystems.com
1-866-793-1542