Beverly A. Goldstein, Ph.D. Chair, CVR Youth Outreach Committee Beachwood.
Beverly Chiodo, Ph.D. - AAHAM Chapter Driven... · 2012-05-30 · Beverly Chiodo, Ph.D. "The Doctor...
Transcript of Beverly Chiodo, Ph.D. - AAHAM Chapter Driven... · 2012-05-30 · Beverly Chiodo, Ph.D. "The Doctor...
Beverly Chiodo, Ph.D.Beverly Chiodo, Ph.D.Beverly Chiodo, Ph.D.Beverly Chiodo, Ph.D."The Doctor of Encouragement""The Doctor of Encouragement""The Doctor of Encouragement""The Doctor of Encouragement"
National Business Professor for 1997National Business Professor for 1997National Business Professor for 1997National Business Professor for 1997
Department of ManagementDepartment of ManagementDepartment of ManagementDepartment of Management
Texas State UniversityTexas State UniversityTexas State UniversityTexas State University
San Marcos, TX 78666San Marcos, TX 78666San Marcos, TX 78666San Marcos, TX 78666
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CharacterCharacterCharacterCharacter----DrivenDrivenDrivenDriven SuccessSuccessSuccessSuccess
• Ask forgiveness when you fail.Ask forgiveness when you fail.Ask forgiveness when you fail.Ask forgiveness when you fail.
No one is expected to be perfectNo one is expected to be perfectNo one is expected to be perfectNo one is expected to be perfect....
A Character FailureA Character Failure
• Be accountable.Be accountable.Be accountable.Be accountable.
A character “failure “ may take years A character “failure “ may take years A character “failure “ may take years A character “failure “ may take years
or even a _______________________or even a _______________________or even a _______________________or even a _______________________
to repair.to repair.to repair.to repair.
In a survey conducted by In a survey conducted by In a survey conducted by In a survey conducted by
Motivational Systems,Motivational Systems,Motivational Systems,Motivational Systems,
27% of the workers said
they’d quit and move to a
company known for giving
__________________ and
_____________________.
38% of the workers said they
rarely or never receive any
________________________
from the boss.
Will James said the deepest Will James said the deepest Will James said the deepest Will James said the deepest
craving of the human heart is to craving of the human heart is to craving of the human heart is to craving of the human heart is to
be _______________________.be _______________________.be _______________________.be _______________________.
“I’m convinced “I’m convinced “I’m convinced “I’m convinced
that 90% of failures that 90% of failures that 90% of failures that 90% of failures
in life are character in life are character in life are character in life are character
failures, not ability failures, not ability failures, not ability failures, not ability
failures.”failures.”failures.”failures.”
~~~~Stephen CoveyStephen CoveyStephen CoveyStephen Covey
What should
we praise?
__ Achievement
__ Character
When you praise a When you praise a When you praise a When you praise a
person’s character, person’s character, person’s character, person’s character,
that person will:that person will:that person will:that person will:
1.1.1.1. ________________________________________________________________________________________________________
2.2.2.2. ________________________________________________________________________________________________________
3.3.3.3. ________________________________________________________________________________________________________
4.4.4.4. ________________________________________________________________________________________________________
The four steps to praising The four steps to praising The four steps to praising The four steps to praising
character are:character are:character are:character are:
1.1.1.1. ________________________________________________________________________________________________________________________________
2.2.2.2. ________________________________________________________________________________________________________________________________
3.3.3.3. ________________________________________________________________________________________________________________________________
4.4.4.4. ________________________________________________________________________________________________________________________________
HHHH__________ is a __________ is a __________ is a __________ is a
decision we make to decision we make to decision we make to decision we make to
place high value, place high value, place high value, place high value,
worth, and worth, and worth, and worth, and
importance on importance on importance on importance on
another person by another person by another person by another person by
viewing him or her viewing him or her viewing him or her viewing him or her
as a priceless gift as a priceless gift as a priceless gift as a priceless gift
and by granting him and by granting him and by granting him and by granting him
or her a position in or her a position in or her a position in or her a position in
our lives worthy of our lives worthy of our lives worthy of our lives worthy of
great respect. great respect. great respect. great respect. -- Gary Smalley and John Trent
The Gift of Honor
When you go the first mile, you
_________________________________
________________________________.
When you go the second mile, you
_________________________________
________________________________.
Go the “Second Mile”Go the “Second Mile”Go the “Second Mile”Go the “Second Mile”
1111stststst Paradigm Paradigm Paradigm Paradigm
ShiftShiftShiftShift
Develop theDevelop theDevelop theDevelop the
Y __ ____ ____ ____ __
Attitude!Attitude!Attitude!Attitude!
I want to send my I want to send my I want to send my I want to send my
congratulations!congratulations!congratulations!congratulations!
CCCCongratulations ongratulations ongratulations ongratulations
to you . . . .to you . . . .to you . . . .to you . . . .
My dear Mr. Dolan:
I have just read that you have been promoted to Vice President of your company. It is a great pleasure for me to offer my felicitations.
I am sure your attainment unequivocally substantiates the exemplary service you are giving your employer. I believe you can be justifiably proud of your outstanding performance in the industry.
I forward my heartiest congratulations and best wishes for your continued success in your endeavors.
Dear Mr. Dolan:
Your promotion to Vice President of
General Construction Company was
great news. I was happy to read about
you in this week’s Trade Press.Trade Press.Trade Press.Trade Press.
If ever a man deserved the recognition
your company has given you, you do.
Your courage and hard work in
developing new ways to promote the
services of your firm have won the
admiration of many, including your
competitors.
Congratulations to you, Mr. Dolan, and
best wishes for your continued success.
Circle each “I.”Circle each “I.”Circle each “I.”Circle each “I.”
Character
Qualities
• Alertness
• Attentiveness
• Boldness
• Compassion
• Creativity
• Decisiveness
• Dependability
• Determination
• Diligence
• Discretion
• Endurance
• Enthusiasm
• Flexibility
• Gentleness
• Gratefulness
• Initiative
• Joyfulness
• Loyalty
• Obedience
• Orderliness
• Patience
• Persuasiveness
• Punctuality
• Resourcefulness
• Respectfulness
• Responsibility
• Self-Control
• Thoroughness
• Tolerance
• Virtue
Tom Hill, Kimray Inc.Tom Hill, Kimray Inc.
• Our company had a 25 percent increase in profits in the first two years even though the market we served was depressed.
• Worker’s compensation claims decreased 80 percent.
• Employee morale rose to an all-time high.
Today, employees have more than just a job; they are now representatives of a new way of doing business.
As a result of an emphasis on character,As a result of an emphasis on character,As a result of an emphasis on character,As a result of an emphasis on character,
The Certificate of Recognition The Certificate of Recognition The Certificate of Recognition The Certificate of Recognition
serves several purposes:serves several purposes:serves several purposes:serves several purposes:
• It conveys in written form the essence of what was
publicly stated.
• It communicates to the employee’s family members the
value of the employee to the company.
• A copy of the certificate becomes a permanent part of
the employee’s work record.
• The certificate becomes a character reference in the
resume of the employee.
• The certificate is the source of continuing
encouragement to the employee.