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Better Libraries by Design - ALAO 2016
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Transcript of Better Libraries by Design - ALAO 2016
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Better Libraries
By Design
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Courtney Greene McDonald (@xocg) | ALAO | 10.28.16
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I can’t do that!
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beautiful solutions
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designingbeautiful solutions
for libraries
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service design
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“If the point of contact between
the product and people becomes a
point of friction, the designer has failed …
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If on the other hand, people are made safer,
more comfortable, more desirous of purchase,
more efficient – or just plain happier –then the designer has
succeeded.”H. Dreyfuss, 1950
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http://dx.doi.org/10.3998/weave.12535642.0001.201
Book, published June 2016:
Available now
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our supporting
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someone else's shoes
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user experience
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more than usable
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all aspects of the end-user’s interaction with the
company, its services, and its products
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puttingthe user
first...
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“the user”
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mind the gap(s)
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design thinkingcc:kugel- https://www.flickr.com/photos/57768341@N00
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http://dschool.stanford.edu/dgift/
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understand
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ideate
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experiment
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questions
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What things arelibraries doing thatusers already love?
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What things areyour libraries doing that
users already love?
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THE FUTURE OF LIBRARIES:
to invent?or
to discover?cc:LotusCarroll- https://www.flickr.com/photos/11248435@N04
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questions
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Beautiful questions
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Why
What IfHow
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Why
What IfHow
Beautiful solutions
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(eco)system thinking
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harmonious design
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seamless integration
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Imagining libraries
as abeautiful solution
for the future
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it’s the little things
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can't do it without
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askingbeautiful questions
designingbeautiful solutions
for libraries
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questions?
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Barlow,Amy&CourtneyGreeneMcDonald.“DialogBoxInterview/Dare.”Weave:JournalofLibraryUserExperience 1(1).http://dx.doi.org/10.3998/weave.12535642.0001.105
Bell,Steven.2014.“DesigningtheFutureAcademicLibraryExperience.”Portal:LibrariesandTheAcademy 14(3):369–82.
IDEO.2014.“DesignThinkingforLibraries:AToolkitforPatron-CenteredDesign.”http://designthinkingforlibraries.com/
Marquez,Joe,andAnnieDowney.2016.Libraryservicedesign:aLITAguidetoholisticassessment,insight,andimprovement.Lanham,MD:Rowman&Littlefield.
Marquez,JoeandAnnieDowney.2015.“ServiceDesign:AnIntroductiontoaHolisticAssessmentMethodologyofLibraryServices.”Weave:JournalofLibraryUserExperience 1(2). doi:http://dx.doi.org/10.3998/weave.12535642.0001.201
McDonald,CourtneyGreene.2014.PuttingtheUserFirst:ThirtyStrategiesforTransformingLibraryServices.Chicago:AssociationofCollege&ResearchLibraries.
StanfordUniversityInstituteofDesign.2016.“ChartaNewCourse:PutDesignThinkingtoWork.”D.school.http://dschool.stanford.edu/dgift/chart-a-new-course/
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Alsosee:DesigningBetterLibraries(http://dbl.lishost.org/blog/)– ablogbyStevenBell
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[email protected]://courtneymcdonald.ly
@xocg
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