Telephone: +612 8007 4277Email: info@engagementhub.com.au

Skype: Engagement Hub24Hr Helpdesk: engagementhub.ticksy.com

Engagement Hub is software solution by My Business App Pty Ltd - ABN 99 069 154 829

better engagement,greater insights

The power of a centralised, integrated and secure online

solution for engaging, managing, communicating and reporting.

2019 Global Finalist in 3 Categories.

ACCREDITED

"More than 1.3 million Australians have participated in a consultation powered by Engagement Hub."

Engagement Hub is the most comprehensive, cost-effective and secure application available globally. It is also the only proprietary (not built on open source technologies such as RubyRails or Concrete5) online engagement

platform developed in Australia.

Engagement Hub enables you to inform, collaborate and engage with your stakeholders and community 24/7 from anywhere, resulting in more effective, efficient and meaningful consultations. It has been designed to be best in class whilst also simple to use for both administrators and stakeholders.

Engagement Hub is like no other software on the planet, as it offers the only complete engagement and stakeholder management toolbox (stakeholder engagement, stakeholder management and communications, issues management and reporting) - providing the only end-to-end solution. Trusted by all levels of government, corporates and not-for-profits.

"We are passionate about deliberate and inclusive collaboration in achieving better outcomes for organisations and their stakeholders"

In 2013, our Founder, a stakeholder engagement strategist with 25 years private and public sector experience, was frustrated with the limited software options on the market and administration burden of requiring 3-4 different software

solutions to drive effective online engagement. With our Technical Development Manager and much determination and user testing, Engagement Hub was launched in March 2016.

Our team of stakeholder engagement strategists and software engineers collaborate with our clients to design and deploy more functions and features to ensure Engagement Hub continues to lead the way in digital stakeholder engagement.

Our clients not only benefit from the best-in-class stakeholder engagement software but from our team’s diverse experience across stakeholder engagement, communications, issues management, place making, economic development, community capacity building and software development.

We look forward to discussing your organisational requirements and desired outcomes.

About us.WHY EHUB?

OUR TEAM

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EHub Security and Compliance.

SOFTWARE AND DATA CENTRESECURITY

Our team adopt the latest in cybersecurity technologies.• Secure Dedicated Data Centre located in Sydney, Australia• 100% cloud-based solution – no software downloads required• SSL and TLS are installed on our server so data is encrypted in

transit. • Data is encrypted end to end with TLS1.2 at the transport layer.

• Uptime: We are committed to providing reliable cloud-based software backed by a 99.99% uptime guarantee. The software and server is monitored 24/7.

• Backups occur daily to a centralised backup system for storage• Data stored on a RAID 10 array. O/S stored on a RAID 1 array.

DATA PRIVACY AND PROTECTION

ACCESSIBILITY COMPLIANT LANGUAGE

TRANSLATORBuilt-In Language

Translator featuring over 100 languages

100% RESPONSIVEBuilt for all devices,

browsers and operating systems.

100% ACCESSIBLEAccessibility Compliant:

Tested for WCAG 2.0 Level AA

PRIVACY COMPLIANTComplies with privacy and

data protection legislation and regulation. Includes the Australian

Privacy Act 1988, Privacy Regulation 2013 and the Privacy Amendment (Enhancing Privacy.

DATA CONFIDENTIALITY AND INTEGRITY

Engagement Hub data is not shared with any third party. Only

clients and their nominated project administrators have

access to their users and data.

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EHub Core Software Features.

COMPLETE EASY WEBSITE BUILDER

CORPORATE BRANDING

Your site branded to your identity: logo,

imagery, colours, font and more

UNIQUE URLYour site built on yoursite.

engagementhub.com.au or on your domain

engage.yourdomain.com

UNLIMITED PAGES AND PROJECT

Add unlimited informative menu pages and 1 to

unlimited consultative pages

INTUITIVE ADMIN PANEL

If you can use Microsoft Word, you can master

Engagement Hub

FEATURE FLEXIBILITY

At any stage turn features on / off -

use as little or all of Engagement Hub

features

COMMUNITY BUILDER

Optional to enable your stakeholders to follow

one another

USER PERMISSION LEVELS

Four levels of user permissions: site

admin; project admin; registered user; offline

user

SOCIAL MEDIALink and embed your social media profiles

and encourage social sharing of your

consultations

PROMOTE KEY MESSAGES

Utilise a range of tools to promote key

messages and projects, including Pop Up

Message, Above Footer Content and Banners

SECURE ADAPTIVE ONLINE CONSULTATION AND ENGAGEMENT SOFTWARE

INTEGRATED STAKEHOLDER RELATIONSHIP MANAGEMENT AND COMMUNICATIONS

EXTENSIVE DATA DRIVEN REPORTS INSTANTLY AT THE PUSH OF A BUTTON

EXTENSIVE SUPPORT AND EXPERT-LED ADVICE

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STAKEHOLDER RELATIONSHIP MANAGEMENT SYSTEM

USER EXPERIENCE

STAKEHOLDER SEGMENTATION

Add custom categories and segmens to group stakeholders. Optional to include segments

in the registration form to enable self-

segmentation.

STAKEHOLDER RELATIONSHIP SYSTEM (SRM)Integrated SRM

to manage /view stakeholders and their

online activity. Add offline activity/notes to individuals and groups

EMAIL /NEWSLETTERSEmail indivdual or

groups of stakeholders directly through the

system. Including based on demographics,

segmentation and by activity undertaken or

not undertaken

USER REGISTRATIONCreate a bespoke user registration

form to capture as little or as much

data on your

SEARCH STAKEHOLDERS

Search stakeholders by a range of fields

and custom segments. Download individual stakeholder reports

USER DASHBOARDEvery stakeholder can access their own dashboard to edit their profile / preferences, unsubscribe and view their activity. If user following is

enabled, they can view who follows them and who they

follow

ENGAGING TOOLS23 informative and

collaborative tools to engage with diverse groups and projects

MITIGATE USER FRUSTRATIONOption to enable

account approval on email verification and

disable moderation on project/tool/item level resulting in a dynamic

user experience

EMAIL CONFIRMATIONSWhenever a registered stakeholder

undertake a proactive action, for example registers; submits a comment etc, they

receive an automated confirmation email. These template emails are modifiable.

SOCIAL SHARINGIf sorical sharing is enabled, your

stakeholders can assist you in sharing your consultations via their

social profiles

IMPORT DATABASESImport existing

stakeholders into the system and quickly

invite them to register (converting them from offline to online user) or to collaborate in a private consultation

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All-in-one Consultation Toolbox.

Project CloningCreate consultation project templates to clone or duplicate an existing project

and update content to reflect the new

consultation

Follow This Project

Enable users to follow a project.

When a new item e.g. survey, document etc,

the project admin can instantly share by email with the project followers

Comment Moderation

Within each open commenting tool on a project,and

item basis, project administrators can

control the enabling of moderation

Tool SelectionEach project includes an

independent widget tool dashboard. Each tool can be disabled /

enabled throughout a consultation

lifecycle.

Consultation Page DesignRearrange the layout of the

consultation widget tools. Change and/or hide widget tool titles. Recolour the background colour

of titles.

CONSULTATION FLEXIBILITY # Projects

Select the software licence package

based on your requirements: one project licence; up to 4 projects per

annum licence; or unlimited projects

per annum

Private and Public

ConsultationsOn individual

projects determine who can view and participate within a consultation. By a

tick of a box change status from private

to public

Project StatusBy default when

setting up a consultation it is

set to ‘unpublished’ status. At anytime change the status

to published, in review, closed or

archived

Project Scheduling

Going on annual of the date a

consultation is to commence or close? Not a problem, with Engagement Hub as every

consultation can be date and time

scheduled

Comprehensive Proj-ect Reports

With one click download a comprehenisve Micro-

soft Word .doc report which includes all online

and offline feedback received

Individual Widget Tool Reports

Each feedback widget tool item generates a detailed .csv report which links the users registration

information with their feedback

Governance Auditing Reports Download a detailed activity report

on individual projects in-cluding every online and offline action taken on a

consultation project

Monitor Project Suc-cess

At anytime quickly view your success in reaching your stakeholders and

converting them to active participants.

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CONSULTATION COMMUNICATIONS Emails and

NewslettersSend individuals

or groups of stakeholders

newsletters and emails. Even target users who have not

participated.

System Generated Emails

When a user undertakes particular

tasks e.g. registers, makes a comment or

rsvps to an event, they are automatically sent an email notification.

Instant Project Updates

If a user is following a project, when the project admin posts a new item / update

they can elect to instantly send an update to project

followers

Rejection Notifications

If you decide to not publish a user’s

comment or unpublish their comments, send a message to explain why the comment has

been rejected.

CONSULTATION REPORTING Comprehensive

Project Reports With one click

download a comprehenisve

Microsoft Word .doc report which includes all online and offline feedback received

Individual Widget Tool Reports

Each feedback widget tool item generates

a detailed .csv report which links the

users registration information with their

feedback

Governance Auditing Reports Download a detailed

activity report on individual projects

including every online and offline action taken on a

consultation project

Monitor Project Success

At anytime quickly view your success

in reaching your stakeholders and

converting them to active participants.

Tag Commenting and SentimentCreate custon topic categories and tag to quickly identify key themes and sentiment. Turn

qualitative feedback into quantitative data

at a click

Active UsersReview who your most committed users are. Use this information

to invite them to participate in working

groups including community reference groups, committees and citizen panels

Influential Users Quickly view the users

whose comments are gaining the most

support or lack of support. Monitor their social media influence

via the SRM

User DemographicsAre your registered

users who are participating

reflective of all your stakeholders? Spatially also view

a heat map of users locations.

Many of these reports are also available across your entire Engagement Hub Platform

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INDIVIDUAL CONSULTATION PAGES FEATURE 23 CUSTOMISABLE WIDGET TOOLS TO ENABLE/DISABLE AT ANY STAGE OF THE CONSULTATIVE PROCESS

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14 INFORMATIVE TOOLS TO ENSURE YOUR STAKEHOLDERS UNDERSTAND WHAT YOU ARE CONSULTING ON

Project Overview ToolProvide a summary of what the consultation is all about.

Determine if it is public (viewable by all) or private

(invitation only).

Project Background ToolProvide your stakeholders with

the background/history of the project/program you are

engaging on – embed anything to support the project

Latest News / Blog ToolKeep your stakeholders and

community informed with updates and media releases.

Document Library ToolInclude relevant plans,

documents, spreadsheets and presentations in a well laid out

folder system.

FAQ ToolFrequently Asked Questions on a project/consultation basis –

includes categories.

Image Gallery ToolUpload photos and images.

Video Gallery ToolEmbed YouTube, Vimeo and

Animoto videos.

Who‘s Listening ToolHumanise - show that ‘real people’ are listening to the

conversation.

Project Timeline Tool

Publicly display the steps within your engagement process and other key

dates to the project

Project Links ToolCreate links to external urls on a project basis.

Content Dock Tool x 2

Two flexible rich content areas for adding further

information, images, videos and block quotes.

Project Banner ToolDisplay unique banners

and sliders for each project.

Embed Anything Tool

Embed source code and/or iframes for Twitter, Facebook,

Slideshare, Prezi etc

9 FEEDBACK AND COLLABORATIVE TOOLS TO RECEIVE COMMUNITY CONTRIBUTIONS AND OPENING UP THE COMPLETE DIALOGUE WITH YOUR STAKEHOLDERS

Survey ToolOur flexible survey tool enables surveys with a 11 question types

and various report options.

Quick Polls ToolMake it easy for the community

to assist you in prioritising options with text, image and

video polls.

Interactive Mapping ToolEnable the community to pin by category and respond to comments on an interactive

map! Others can like, dislike and respond.

Events Registration ToolNotify and encourage

your community to attend workshops, forums and events.

This is a complete event registration system!

Forum / Q&A ToolGet a conversation going with

our online forum.

Ideas and Story Wall Tools x 2

Creative tools for stakeholders to pitch ideas and share their

stories and have them voted on

Interactive PDF / Image Tool

Upload your concept plan and have your stakeholders pin comments directly onto it!

Submission ToolAnyone can quickly complete

an online submission, including attachments.

EHub Software Licence Fees.We work with our clients to ensure they have the licence arrangement, implementation plan and support package to suits their requirements.

Single3 month licence - 1 project

LimitedAnnual licence - 1 to 4

projects

UnlimitedAnnual licence - unlimited

projects

Clients have the option to undertake self-implementation or for our team to undertake fast track implementation.

Support packages available.Standard Support (Included with all Engagement Hub Licences)• 24/7 Help Desk Team for technical assistance.• Two Hour Screen Share Meeting / Training to assist your team in getting started• Pre-launch Platform and Project Review.• Ongoing collaboration of new features and functionality.• Access to online resources including instruction manuals, tips, image library etc• One hour of virtual training and/or advice per month.

Premium Service Package • All elements of the Standard Support Package.• Two hours of additional pre-launch training.• Ongoing review of your site and projects.• A dedicated Stakeholder Engagement Strategist to provide you with eight hours of service per month.

The service provided is based on client needs at any stage and typically includes a mix of: management and updating of your site, creating new projects/consultations, independent moderation when commenting tools are being utilised, providing strategic advice on your online consultations, compiling reports on your consultations.

EXPLORE THE ENGAGEMENT

HUBDEMO SITE

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8007 4277 TO DISCUSS YOUR NEEDS

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HUBPROPOSAL

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DEMO

Succeeding With Online Engagement.

Governments and organisations are increasingly recognising the importance of online stakeholder engagement and management in enabling more stakeholders to participate in deliberative dialogue and improving efficiencies, resulting in more accountability and better outcomes.

A cloud based online engagement platform is an enabler to deliver online engagement opportunities and as such strong engagement from your stakeholders will only result from a well planned communications and engagement strategy which focuses on sound methodology, tactics. A vital key to this is developing a sound ‘business case’ and undertakingstakeholder analysis and identifying how to reach each stakeholder group effectively.

What does authentic engagement look like?Ultimately, authentic stakeholder engagement (on the IPA2 spectrum, consult to empower) needs to be an opportunity for conversation and deliberation, where stakeholders have a level of influence over the outcomes, not a public relations exercise to justify decisions that have already been made.

15 CRITICAL QUESTIONS TO ASK WHEN SELECTING AN ONLINE ENGAGEMENT PLATFORMSecurity and Data Security1. How robust are the security infrastructure and

practices put in place?2. Who has access to your user data and how is

it encrypted?3. Is your platform hosted in a secure data centre

in Australia?4. Is the installation of SSL/TLS Encryption

included within your licence fee?Compliance and Accessibility5. Is the platform compliant with government

privacy legislation and regulation?6. Does the platform comply the global web

accessibility protocol WCAG 2.0?7. To enable participation by all stakeholders, is a

language translator built in?Support and Advice8. What level of support is included with your

software licence?9. Does the business provide additional expert

stakeholder engagement services?Functionality and Features10. Does the platform meet your objectives?11. Are there an array of versatile tools available

to suit different types of consultations?12. Is a stakeholder management tool built-in?13. How collaboratively does the business work

with clients to develop new features? And request the development changelog

14. How frequently are new features deployed?Value for Money15. Does the platform provide value for money?

BEING ENGAGEMENT READYThe level of engagement appropriate for each situation can range from a one-way transfer of information (providing and/or receiving information) through to dynamic collaboration, actively involving or empowering stakeholders in the decision making process.

Therefore prior to launching any engagement activity, we strongly recommend that clients have adopted an organisational Stakeholder Engagement Framework.

PREPARING FOR SUCCESSFUL ENGAGEMENTTHROUGH DEFINED PLANNING1. Start planning early!2. Clarify the consultation objectives3. Undertake Stakeholder Identification and Analysis

including levels of influence on the engagement process, the dynamics of decision making, and levels of fairness and equability

4. Develop a sound Communications Plan to ensure all stakeholders are aware of the consultation opportunities

5. Prepare key messages and anticipate what the frequently asked questions will be

6. Develop the content and collateral7. Define your engagement strategies: how does the

program enable or discourage different opportunities for participation: Integrate online consultation with traditional methods

8. Implementation of the agreed engagement strategies

9. Undertake rigorous quantitative, qualitative analysis10. Develop a Stakeholder Engagement Outcomes

Report11. Formally and individually acknowledge all

stakeholders12. Reflect and Learn

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