Better Banking Customer Experiences (by @peoplemetrics @smcdade)

Research from the 2013 MECx Study on Banking

Better experiences Banking

Across Industries, Customer Experiences are Improving

of bank executives thought their

customer experience had

improved

78%

Copyright © PeopleMetrics Inc.

Customer Experience is Differentiated By Feelings


Did you know that: Taking action on individual customer feedback is the

#1 practice of growth Banks


Did you know that: Community banks and credit unions boast NPS ratings

5x higher than national banks


Did you know that: Banking customers want an experience to be enjoyable.

This is defined as one that leaves them feeling valued, appreciated, and cared for


28%

78%

Did you know that:

78% of banking executives say their customer experience has improved over the last 12 months, only 28% of

banking customers say the same


Read the 2013 MECx: Retail Banking study by visiting the Learning Center at:

www.PeopleMetrics.com

Interested In Learning More?


Better Banking Customer Experiences (by @peoplemetrics @smcdade)

Economy & Finance

Transcript of Better Banking Customer Experiences (by @peoplemetrics @smcdade)