Beth Hochstedler [email protected] Amy Terry amy ... · APHA Innovation ... Health Impact...

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Beth Hochstedler [email protected] Amy Terry [email protected] www.shl.uiowa.edu

Transcript of Beth Hochstedler [email protected] Amy Terry amy ... · APHA Innovation ... Health Impact...

Page 2: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Administration & Management Fellowship National Internship Model iExploreSTEM Festival

Page 3: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Why: Need leadership with experience in science and standard business practice

Outcome: To develop an individual who is

well rounded in management and administration of a public health laboratory who can immediately step into a management position

Page 4: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Big picture thinking Maximize efficiency and resources Groom person for COO & deputy/assistant

position Complete the career pathway from lab to

management

Page 5: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

90% hands on, 10% formal Mentors: Two Perspectives

Bonnie Rubin-Operations & Strategic Planning

Beth Hochstedler-Education & Partnerships

Develop goals & objectives Funding from current resources

Grants

General funds

Page 6: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Policy Development Financial Management Organizational Management Project Development Project Management &

Implementation Leadership Training

Page 7: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

The Affordable Care Act: Implications for Public Health Laboratories Analysis of legislation, impact statement, Op-Ed

State Appropriation Reduction Develop impact statement

Internal Policy Duty Officer SOP Visitor Policy Telecommuting Policy COOP

Page 8: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Purchasing Justifications Budget development &

tracking Trending & Forecast Fee schedule increase

Page 9: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

New program analysis and justifications

Third party billing?

Analysis of current programs to ensure sustainability

What do we need to do to prepare for ACA?

HR

Position justifications, classification changes

Search committee

Strategic Planning Executive Team

Page 10: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Completion of National Internship Model Completion of ROI with Mt. Mercy MBA

students Grants

APHL Innovation

APHA Innovation

Carver Trust build out

DOL

Page 11: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

iPassport Implementation

Timeline

Training

Oversee “go live”

Affordable Care Act Forums

Planning, logistics, execution

Budget oversight

Draft final report

Page 12: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Effective leadership: Motivate, support, lead, communicate

Advanced Management Series

Supervising Today’s Students

Performance Management Mini-Series

Page 13: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Hands on experience Behind the scenes

Why do they do the things they do?

How to survive in the world of public health politics

Networking and diversification

HIA, Benchmarking group, Governors Conference, ASCLS, CLMA,

Page 14: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Help to complete languishing high priority projects for the administration

Some projects would not have happened if I was not in the fellow position

Bring back information from course work that have provided ideas and recommendations for staff development

Ask questions & challenge the status quo and help administration make better decisions and rethink thought process

Page 15: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Costs Time Salary Rate Paid year

Hours worked 52 weeks

Mentor 1 (time X Salary) 104 71.03 7,387

Mentor 2 (time X Salary) 104 50.47 5,249

12,636

50,000

100

5,640

2,500

200

250

58,690

-

500

100

600

71,926 Total Costs

On boarding and exit

Advanced Management Series Training Cost

Subtotal

Subtotal

Subtotal

Subtotal

Operations

Other

Intern Salary/Stipend

Benefits/Health/ Dental

Professional Membership

Conferences

Travel (gas, Mileage)

Office and Supplies

other

Page 16: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Gains

% Grant amt

Grant 1 25% 410,000 102,500

Grant 2 0% - -

Grant 3 0% - -

102,500

Projects Time

Project ACA 75 5327

3% Fee Increase Calculations 10 710

Annual SSN Audit 10 710

Impact Statement State Appropriations5 355

Sole Source Justification/purchase iPassport5 355

Implementation iPassport 40 2841

Strategic Planning Executive Team15 1065

Benchmarking Google Group Admin5 355

National Internship Model Development40 2841

Influenza Case Study 15 1065

Baldrich/LSIP Grant Activities 10 710

Policy revisions 20 1421

Health Impact Assessment Research30 2131

Duty Officer SOP Update 20 1421

21,309

other -

Subtotal -

123,809

72.1%Return On Investment

Subtotal

Subtotal

Total

Page 17: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Should SHL continue this?

Yes

Should this happen on a national level?

Perhaps

Page 18: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship
Page 19: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Workforce Development/Recruitment

Advances Projects

Partnerships/ Community Awareness

Recruitment and Retention

Page 20: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Internship Model Components

Page 21: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Do we need an Internship?

Needs Assessment

Building Partnerships

& promotion

Internship Objectives

Evaluation & Return On Investment

Onboarding To

Completion

Recruiting Strategic

Planning& Workforce

Development

Internship Tracking System

Cons Pros

Relationships

Advances Projects

Community awareness

Other

Funds

Resources

Administrative Constraints

Location of facility

Other

Workforce Development/Recruitment

Internship Objectives

Page 22: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

What do you hope to achieve? Organization Benefits

Student Benefits What type of internship do you need?

What is the cost? Does the organization have the time and

resources ?

Are staff onboard?

Page 23: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Return on Investment

Staff application for a student

Name__________________________________

Year___________________________

Costs Time Salary Rate Paid year

Hours worked 52 weeks

Mentor 1 (time X Salary) 104 71.03 7,387

Mentor 2 (time X Salary) 104 50.47 5,249

12,636

58,690

500

100

600

71,926

Gains

% Grant amt

Grant 1 25% 410,000 102,500

Project ACA 75 5327

3% Fee Increase Calculations 10 710

Annual SSN Audit 10 710

Impact Statement State Appropriations5 355

Sole Source Justification/purchase iPassport5 355

Implementation iPassport 40 2841

Strategic Planning Executive Team15 1065

Benchmarking Google Group Admin5 355

National Internship Model Development40 2841

Influenza Case Study 15 1065

Baldrich/LSIP Grant Activities 10 710

Policy revisions 20 1421

Health Impact Assessment Research30 2131

Duty Officer SOP Update 20 1421

123,809

72.1%

Internship Return on Investment

Return On Investment

Total

Operations

Other

Subtotal

Subtotal

Subtotal

Total Costs

Onboarding and exit

Advanced Management Series Training Cost

Page 24: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Internship Tracking System

Needs Assessment

Building Partnership

& Promotion

Internship Objectives

Evaluation & Return on Investment

Onboarding To

Completion

Recruiting

Create Internship Tracking System

Strategic Planning & Workforce

Development

Internship Tracking System

Internship Tracking

Spreadsheet

Policies and Procedures

Forms and Reports

Data collected

from Intern

Other

Date of Initial Contact

Date of Response

Student Name

Contact Info

Contact Hours

Completed Evaluation

Application and Resume

Agency Agreement

Registration Forms

Checklists

Exit Interview

Internship SOP

Blank Forms

Other

Completed Projects

Photos

Publications

Program Evaluation

Career Outcomes

Lectures & Conferences

Attended

Completed Training

Page 25: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Why do I need an tracking system?

Demographic Information Forms and Reports Policies and Procedures Intern

Date of initial contact Application Internship SOP Project Successes

Date of response Resume Blank Forms Training or professional development attended

Student name Agency Agreement Intern Request Forms Conferences Attended

Contact information Registration Forms Completed Training Certificates Lectures or Presentations given

Program Evaluation Checklists Publications

Career Outcomes Exit Interview Web Articles

Contact Hours Completed Evaluation News Stories

Partnering organizations Photos

Page 26: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Internship Objectives

Needs Assessment

Building Partnerships

& Promotion

Internship Objectives

Evaluation & Return on Investment

Onboarding To

Completion

Recruiting

Create Internship Tracking System

Strategic Planning & Workforce

Development

College Requests/ Curriculum

Requirements

Student Proposals

Molecular Biology,

Environmental, Business, IT, Journalism

Funding (grants,

scholarships, sponsors )

Clinical Laboratory

Science/Medical Technology

(See CLS Model)

List of Priorities from PHL

Strategic Plan

Internship Objectives

Building Partnerships &

Promotion

Data Compiled

For Tracking System

Internal capacity and

capability

Page 27: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

In alignment with strategic goals Shape professional development and provide

public health experience Clear and well defined S.M.A.R.T

Specific

Measureable

Attainable

Relevant

Timely

Page 28: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Training video on You Tube ▪ http://www.youtube.com/watch?v=2Jb4raVHAVU

Page 29: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Building Partnerships & Promotion

Needs Assessment

Building Partnerships & Promotion

Internship Objectives

Evaluation & Return on Investment

Onboarding To

Completion

Recruiting

Create Internship Tracking System

Strategic Planning & Workforce

Development

Building Partnerships

Recruiting

Promotion

Community Organizations

Social Media

Career Fairs

Printed Media

Facebook

High Schools

National/State Assoc, Orgs, &

Agencies

Hospital & Environmental

Labs

Universities/ Colleges

Data Compiled

For Tracking System

Page 30: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Should have formal agreement in place

May need MOU

Available tools:

Call for Internship Project

Agency Acceptance Form

List of partners

Page 31: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Recruiting

Needs Assessment

Building Relationships &

Promotion

Internship Objectives

Career Leads

Onboarding To

Completion

Recruiting

Create Internship Tracking System

Strategic Planning & Workforce

Development Recruiting

Onboarding

Strategic Planning & Workforce Development

Through: Sending Newsletters to Partners

Media-Success stories

Classroom Visits

APHL

Laboratory Tours

Make brochures and information

available online

Career Fairs

Community Project Work

Science, Technology Engineering, Math (STEM)

University Internship database

Centers for Disease Control

High Schools

Colleges / Universities

Community Colleges/Tech

Programs

Application Processes

Paid/ Unpaid

College Credit

Mentor/ Student Match

Check Student’s

References

Meet with Student/ Advisor

Data Compiled

For Tracking System

National/State Associations,

Organizations, & Agencies

Page 32: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Match skills of intern with project

Match intern with mentor

Mentors should be trained prior to having an intern!

Revise objectives based on intern’s abilities if needed

Mentor & Intern meet to discuss expectations

Page 33: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Mentoring toolkit

Student Application

Interviewing guidelines

Interview Scoring Form

Page 34: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Onboarding to Completion

Needs Assessment

Building Partnerships & Promotion

Internship Objectives

Evaluation & Return on Investment

Onboarding To

Completion

Recruiting

Create Internship Tracking System

Strategic Planning & Workforce

Development

Onboarding to Completion

Evaluation & ROI

Logistics

Determine Schedule

Determine Plan of Action

Completion of Required

Forms

Complete Required Training

Onboarding Steps

Mentor/ Intern Regular

Meetings

Intern Completes

Project

Mentor Review and

Approval

Exit Interview & Final Survey

Coordinate First Day

Intern Checklist

Data Compiled

For Tracking System

Page 35: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Make the first day or week go smoothly

Have necessary supplies and equipment ready for the first day

Complete all HR forms & arrange access to the building

Page 36: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Host laboratory checklist for mentor

Orientation checklist

Page 37: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Evaluation is critical

Midterm: Allows for adjustments, provides benchmark

Final: Provides a realistic picture

Page 38: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Midterm/final survey for interns

Midterm/final survey for mentors

Exit Interview form

Progress Report

Page 39: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

An important and often overlooked part of an internship program.

Page 40: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Evaluation &ROI

Needs Assessment

Building Partnerships

& Promotion

Internship Objectives

Evaluation & Return On Investment

Onboarding To

Completion

Recruiting

Create Internship Tracking System

Strategic Planning & Workforce

Development

Evaluation Data

Data Compiled

For Tracking System

Return on Investment

Process Improvement

Page 41: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Analyze exit data Complete the Return on Investment Identify successes Continual Process Improvement

What could have gone better?

What could have been done differently?

What can be done to make the program more successful?

Page 42: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Costs Time Salary Rate Paid Semester

Hours worked 8 weeks

Mentor 1 (time X Salary) 16 50.47 808

808

1,600

20

1,620

-

300

300

2,728

Projects Time Salary

Baldrich ACA Coordination 50 2523.5

2,524

2,524

-7.5%Return On Investment

Subtotal

Subtotal

Subtotal

Subtotal

Total Costs

Subtotal

Total

On boarding and exit

Gains

Operations

Intern Salary/Stipend

Other

Office and Supplies

other

Costs Time Salary Rate Unpaid

Hours worked

Mentor 1 (time X Salary) 10 50.47 505

Mentor 2 (time X Salary) 10 27.00 270

Subtotal 775

-

-

-

775

Gains % Grant Amt

-

ROI Tool 16 50.47 808

808

808

4.2%

Subtotal

Subtotal

Total

Return On Investment

Subtotal

Total Costs

Other

On boarding and exit

Subtotal

Operations

Paid Unpaid

Page 43: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

Paid

Yearly

Paid

Semester Unpaid

Costs 71,926 2,728 775

Gains 123,809 2,524 808

ROI 72.1% -7.5% 4.2%

Page 44: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship

APHL Member Resource Center

http://www.aphl.org/MRC/Pages/default.aspx

APHL/National Center for Public Health

Laboratory Leadership (NCPHLL)

http://www.labsciencecareers.com

Page 45: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship
Page 46: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship
Page 47: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship
Page 48: Beth Hochstedler beth-hochstedler@uiowa.edu Amy Terry amy ... · APHA Innovation ... Health Impact Assessment Research30 2131 Duty Officer SOP Update 20 1421 123,809 72.1% Internship