By: Tricia Stacy

INTRODUCTION

My name is Tricia Stacy I am in Business&

Society MGMT 100-02 class at Nichols

College. For my small business interview I

interviewed my Dad, Bill Stacy, owner of

Best Tile in Plymouth and Dedham

DESCRIBE

He manages a standalone business because

he likes to work close with his vendors, workers,

and anyone who walks into the store

Products consist of Ceramic & Porcelain,

Natural Stone, Metal, Glass, Mosaics, Accent Tile

My Dad has been in the retail business for 18

years

BACKGROUND

He started out working at Home Depot for 12 years and then

suffered a neck injury at work when he was doing construction. After

that he tried to come back to work and they wouldn’t take him back

fearing that he would sue the company. He loved what he was doing

and wanted to continue so he started Best Tile. His background in

the business was at Home Depot he was dealing with people at

customer service and also doing construction there too. Home

Depot are two different types of companies because Home Depot is

in the corporate business and Best Tile is family run business.

SUCCESS& CHALLENGES

The success in the business is that he has been recognized for inventory control at Home Depot.

At Best Tile the success was opening a new store and being the only manager that runs two stores

and both being top 12 in the company. Dedham store is number 2 and Plymouth store is 12

The challenges of the business is finding new way for sales and advertising to overcome the

economic downturn is the country

The most challenging aspect of running the business is holding your people to a high standard

while keeping the moral up too

To overcome the challenges, what he does is got to the root of that challenge and working as a

team to work through it

The critical success factors for this type of business is growing your net income by looking for

new and creative ways to put your business out there and at the same time keeping your

expenses down

The fatal flaws in this type of business is not being flexible to the type of products you can sell

and the price because you have to be within reach of the customers reach

THE FUTURE

My Dad does intend to stay in the business and

extend the company as far as he can. Right now he

sells and works with wholesale business which

works with houses and small buildings. To extend

the company he wants to work with commercial

sales which works with bigger and better buildings

which include skyscrapers and high rises.

UNIQUE QUESTIONS

How many vendors did you start out with?

“ I started out with a hand full of vendors and then expanded to

having hundreds. It started out rough but with good advertising I

rose to the top”

How long did it take to launch the business?

“ It takes a while to get the word out to the people because they

all have the store that they already go to and you have to convince

them to buy off of you, once it gets started it only goes up from

there”

SUMMARY

The advise my dad gave to the members of my

class is to work hard, hire good people, and be fair

to the customers and employees

My dad taught me that it takes a lot of hard work

and long hours to launch a new business and you

can’t do it alone you need a good team behind you