BEST program

Building Excellent Support at Tilburg University

Reason for the BEST program

- choice in our strategic plan 2014-2017:

one single, effective university

- remain resilient to challenges and rigors of the future

- we want to enable researchers, teachers, and students to make the difference in a rapidly developing environment

Our goal

- a simple, more flexible and more transparent university

- staff feels part of a greater whole and combines their strengthts with those of others

- decision-making is more transparent and processes are streamlined

Starting points

• the optimization of all essential support services for education, research and valorization of Tilburg University (review the structure of the support organization)

• key approach: the bundling of support

• focus on quality and efficiency

• resources released will be allocated to the primary processes (research, teaching, and valorization) and invested in the quality of the support staff

Steering group

Theo Camps Miranda Noordermeer

Professor of Organization and Managing Director TLS

Administrative Science at TIAS,

Chairman of Berenschot;

Hans Dieteren Bas Werker (Chairman)

Managing Director TSBProfessor Econometrics and Finance

TiSEM

Marcel van Ieperen Student Member

Managing Director GS and FS

Program organization

Marc Bosma Willem Megens program manager

assistant program manager

Baukelien van der Kamp Suzanne Kok

hr expert communication expert

Anneke Overbosch

secretary

Action plan

Stakeholders at all levels will be involved in action teams on specific topics. The action teams will deliver input for the analysis of the optimal organization of support services:

Alumni relations; Communication & marketing; Education support; Facility Services; Finance; HRM; ICT; Internationalization; Project support; Research support; Secretarial support; Strategic support; Valorization support

Action teams will take into account not only the domain-specific processes, but also the process chains that involve several domains.

Assignment action teams

An analysis of the current situation

A detailed description of current key-processes.

An assessment of the current situation along the BEST starting point (“integration of support processes ”) and design standards.

An analysis of the future situation

A feasible “integration of support processes” scenario.

An assessment of the new situation along the BEST starting point (“integration of support processes”) and design standards.

An implementation plan

What is needed to make the new organization work, including investments?

Time frame

May - September

September September-October

28 October November 15 January

13 Action teams (experts and clients) analyze service areas

Action teams submit final reports (proposal for design of future support organization)

Program management makes preliminary design for the new support organization

Executive Board adopts preliminary design for the new support organization

Consultation on the preliminary design within the organization

Executive Board decides on the detailed design for the new support organization

2015

Preparations for implemen-ting the new support organization