Best Practices for Working From Home WW26 June 18, 2020 · • Log off VPN –unless your on a...

Best Practices for Working From HomeWW26 – June 18, 2020

Intel® Corporation Copyright 2020

Content Overview

COVID-19 Policy & Executive Summary

• Staying Healthy at Home• Intel’s COVID-19 Response

Remote Office Setup & Tools

• Workspace Configuration• Taking Home Hardware• Technical Considerations• Low-bandwidth Considerations• Suggested Hardware

COVID-19 Policy & Executive Summary

• Prepare Your Message• Being Camera Ready

Running Meetings Remotely

• Keep it Professional• Meeting Best Practices• Video Meeting Best Practices


The Covid-19 (Coronavirus) pandemic crisis is rapidly changing requirements in how our sellers engage and collaborate with customers in a remote fashion. More importantly, the expectations of our customers are changing, including their expectations regarding their sales experience with vendors. These changes will likely have a long-term impact, creating a “new normal” in how we engage customers long after the crisis is behind us.

This document is a curated result of best practices developed and tested over time by our Inside Sales teams and augmented by a broader set of Intel contributors.

Executive Summary


Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

*Other names and brands may be claimed as the property of others.

Legal


• If you aren’t feeling well, take care of yourself first.

• If you have a loved one who needs your help prioritize them and work with your team to cover.

• Check in often with your teammates. Share what’s going on in each others lives.

• If you are feeling alone or overwhelmed, reach out to family and friends so we can support each other.

Online Resources*COVID-19 WHO Fact Sheet

CDC - Printable Handwashing Guides

CDC – Printable Hand Sanitizing Fact Sheet

Managing Anxiety and Stress

Navy Seal breathing technique

Meditative Stories Podcast

UK’s Supporting Mental Health While WFH

International Resources

Tableau COVID-19 Data Hub

Coronavirus COVID-19 Global Cases by Johns Hopkins

European Centre for Disease Prevention and Control

Japan Ministry of Health, Labour and Welfare

Australian Government Department of Health

Ministry of Health: Singapore

Government of India: Ministry of Health and Family Welfare

Centers for Disease Control(US)

World Health Organization

World Economic Forum: COVID Action Platform

Staying Healthy & Informed

SMG Customer Experience and Scale*Other names and brands may be claimed as the property of others.

https://www.cdc.gov/coronavirus/2019-ncov/downloads/2019-ncov-factsheet.pdfhttps://www.cdc.gov/handwashing/fact-sheets.htmlhttps://www.cdc.gov/handwashing/pdf/hand-sanitizer-factsheet.pdfhttps://www.med.navy.mil/sites/nmcphc/Documents/health-promotion-wellness/psychological-emotional-wellbeing/Combat-Tactical-Breathing.pdfhttp://podcast.meditativestory.com/https://soco.intel.com/docs/DOC-2700989https://www.tableau.com/covid-19-coronavirus-data-resourceshttps://www.arcgis.com/apps/opsdashboard/index.html#/bda7594740fd40299423467b48e9ecf6https://www.ecdc.europa.eu/enhttps://www.mhlw.go.jp/stf/seisakunitsuite/bunya/0000164708_00001.htmlhttps://www.health.gov.au/https://www.moh.gov.sg/covid-19https://main.mohfw.gov.in/https://www.cdc.gov/https://www.who.int/https://www.weforum.org/platforms/covid-action-platform

Intel® Corporation Copyright 2020 5

Intel announces an additional $50 million in a pandemic response technology initiative to combat the coronavirus

Examples of COVID-19 related projects that may qualify include: ▪ Artificial Intelligence technologies for research and diagnosis▪ Diagnosis and infection validation▪ Research to improve diagnosis, treatments and vaccine development and

manufacturing▪ Telehealth services including remote care and monitoring▪ Smart Access Control including Fever Scan▪ Remote / Online Education solutions

Solutions areas of interest:• Monitoring (temperature, infection detection)• AI-enabled diagnostics• Treatment (telehealth, patient monitoring, health delivery operations)• Research & Development (strategic vaccine collaborations)• Solutions that enable approaches the current and future pandemics

Have more questions? Talk to your Intel Sales Representative today!

Intel Pandemic Response Technology Initiative

“Our opportunity to help save and enrich lives through Intel technology has never been more vital.” - Bob Swan, CEO

6

Our COVID-19 Response

Investing more than

$100Mto support our

employees

>1MPPE for healthcare

workers

$10Mrelief efforts in

communities around the globe

Factory operations

>90%on-time deliveries*

Tech collaborations TELEMEDICINE, CRITICAL CARE,

RESEARCH

$50MIntel Pandemic

Response Technology Initiative

GrantingFREE ACCESS TO IP

for COVID-19 researchers and

scientists

* As o f Ap r i l 2 3 , 2 0 2 0


Learning Resources

7

Intel® Partner University

Intel Education Tools & Resources

Intel Technology Provider (ITP) Training

Intel FPGA Training Resources

LinkedIn* Learning (formerly Lynda*)


https://partneruniversity.intel.com/cwhttps://www.intel.com/content/www/us/en/education/k12/teachers.htmlhttps://www.intel.com/content/www/us/en/technology-provider/training/overview.htmlhttps://www.intel.com/content/www/us/en/programmable/support/training/overview.htmlhttps://www.linkedin.com/learning

Remote Office Setup and ToolsCreating the best environment for work and customer engagement


Workspace Configuration

9

Natural Light from your windows is great to make you feel good throughout the office day. However, if you are on video, light from windows can cause starker shadows. For best results have a lamp with a shade to one side of your camera.

Make sure your background is free from clutter. Avoid slatted window blinds as they can cause issues with your web camera's auto exposure system. Try to cover windows or pull shades closed to minimize these issues ensuring you look your best!

Make use of lights: You can redirect bright LED desk lamps, and many have adjustments for dimming and color temperatures. Try pointing the lamp light toward a nearby wall rather than pointing it straight at your face. If that doesn’t work, try taping a heat resistant material like this over the lamp. These techniques give a more pleasing look on the camera.

SMG Customer Experience and Scale

https://www.amazon.com/dp/B00VUTAFR8/?tag=thewire06-20&linkCode=xm2&ascsubtag=AwEAAAAAAAAAATvKhttps://www.amazon.com/dp/B06XSBDWXX/?tag=thewire06-20&linkCode=xm2&ascsubtag=AwEAAAAAAAAAATAu


▪ Smaller peripherals, easily transferable (for example: an external keyboard, headset, mouse, etc.)

▪ Computer monitors

▪ Chairs – for ergonomics requirements

▪ Do not remove desks , shelves, or other furniture from the office

Basic tech we take home from work to use?


Please speak with your manager and fill out any required forms before removing assets from your building.


Technical Considerations

Test all your A/V settings before the meeting:

Audio: • Always mute microphone when joining a meeting.• Check your PC’s setting to automatically adjust the microphone or

mic level.

Video:• Disable the mirror effect in video settings of your conferencing tool. • If you have lower Internet bandwidth (than shown below), do not

connect to VPN as this lowers your external bandwidth. If still too slow, at least try to do introductions on video before disabling.


Test your network (while NOT on VPN) before you call for support: Wifi issues: Use an ethernet cable to connect directly into your router for stability. For video meetings,

Confirm your Internet cable/Wifi bandwidth of 2 to 8 Mbps download and 1 to 2.5 Mbps upload using an Internet speed test. On the web, try: http://speedtest.net, http://fast.com, or check your local ISP for internet speed tests

It may seem cliché for IT support, but this is the first/best recommendation for troubleshooting a home network. If the SpeedTest* below reveals speeds lower than expected from your ISP plan, or if you have issues connecting to the Internet, first try rebooting your Internet router and/or cable modem. Restarting PC systems and networks is a good way to “start fresh.”


http://speedtest.net/http://fast.com/


Sharing Presentations & Content on a Low-Bandwidth Connection

Hosting a meeting from a low-bandwidth connection effects all viewers. If you have low bandwidth issues at home the following tips will help keep your session solid:

• Change your screen resolution before the meeting to 1280x720 – this lowers the size of the data your conference tool compresses and sends out (sharing).

• Log off VPN – unless your on a Public network (i.e coffee shop) your company’s VPN will reduce your bandwidth, which is not needed for most web conferencing solutions (which can be encrypted).

• Pause Online Backup Solutions (like OneDrive*, Google* Drive, or DropBox*) for the duration of your meeting

• Close all applications not in use. Specifically make sure to close all applications that use the network (like Skype*, or other chat/IM apps).

• Use hard wire (ethernet) connection if possible instead of WiFi*.• Plug in your laptop to AC power for best performance, then click the battery icon

in the Windows toolbar and adjust to “Best Performance”• Share only the content/presentation vs entire screen. This will hide your toolbar

and other applications, but uses less bandwidth.• Do not use Intel Unite to share unless you are in the same room.• Talk to your household before your meeting, ask them to stay off streaming

entertainment services (Netflix*, Youtube*, gaming etc) or other apps that might utilize your network only for the duration of your meeting.

Low Internet Speed?



Best tips for managing a professional PowerPoint presentation1. Know your content and be prepared with backups for anything “live”

like a demo. Rehearse with a friend or colleague to gain confidence.

2. Limit the words on the slides, but be prepared to speak to these important bullets.

3. Know your audience. Be prepared to speak to engineers and executives

4. Modulate your voice with emotion. Monotone speaking is like a lullaby

5. Start strong and end strong. Impactful Intros keep attention longer and conclusions give a chance to review and make plans for next steps.

6. Align colors and fonts across your presentation. Use an approved template for your organization is recommended.

7. Use hotkeys - F5 to quickly launch into presentation mode. Shift-F5 to begin presenting from current slide

PowerPoint* Power Tips


Have a second monitor? Be sure to use “Presenter View” to see your speaking notes on a second monitor. If they see your notes, be sure to select the correct monitor under the Slide Show Tab


Suggested Hardware

14

Camera

A High quality (1080P) webcam is suggested for meeting customers on video. Ideally, your outgoing video is at least 720p but is encoded. 1080p ensures a good output for web-based meetings. 4K is slightly better, but not necessary in most cases.

Audio

A USB or wireless headset with an ACTIVE noise cancelling microphone is best. This will help significantly reduce background noise in meetings.


If you have hardware requirements, please discuss your needs with your manager.

Note: Surge pricing is in effect on some online shops and prices are higher due to demand. Check with the manufacturer or other retailer

as MSRP may be the best price.

Running Effective Audio & Video Meetings Remotely


Keep It Professional

16

Remove all interference: Avoid pets, kids, parents, or anything else moving around behind you. This can be distracting and cause you (or worse your customer) can become distracted and lose the impact of the discussion. Talk to your household before the meeting and maybe consider a sign on your workspace door when you are busy.

If you’re working on video:

Dress appropriately for meeting in person. Follow the same guidelines you would if meeting them on site.

Don’t spin around or move a lot in your chair: The effect can be disorienting to the viewer, and sounds picked up may be a lot louder than they appear to you.



Remote Meeting Best PracticesLike you’re meeting them in person

• Make sure to prepare in advance with your platform and content

• Greet them and run the meeting as if they are in the room

• Speak loudly and clearly so you are well understood

• Prepare in case video is used:

• Dress like you’re meeting them in person

• Don’t slouch and remember your body language

• Cosmetic use is up to you, but feel good and comfortable. That said, a little powder can help with shine



Running a Video Meeting – Best Practices

• Include in the invite that you are going to ask people to use VIDEO so please be prepared to present with their camera on.

• Attach a picture of a video camera in your calendar invite so the request stands out more.

• Ask everyone to turn their cameras on for just the introductions portion so you know who is in the room (then allow people to turn off their camera for the rest of the meeting if needed)



Resources from LinkedIn*

19

How to Work Remotely Effectively

• Video: Tools for Virtual Teams

• Course: Leading at a Distance

• Article: How to Keep Global Teams Engaged

• Article: Making Virtual Teams Work

Leading Remote Teams Effectively

• Video: Tools for Virtual Teams

• Video: Communicating in Virtual Meetings

• Course: Working Remotely

• Article: How to Stay Focused

• Article: Stay Motivated

Editors are tracking #coronavirus #covid19 #covid2019news on LinkedIn

If any of these links don’t work for you,visit http://www.linked.com/learning first and sign in with

your Intel ID (via SSO)

SMG Customer Experience and Scale*Other names and brands may be claimed as the property of others.

https://nam06.safelinks.protection.outlook.com/?url=https://www.linkedin.com/learning/communication-tips/tools-for-virtual-teams&data=02|01|[email protected]|cbd6ff3f5a4b45fbf7cc08d7c1db8406|72f988bf86f141af91ab2d7cd011db47|1|0|637191020879388271&sdata=j5olv6m2DLhyUbXvdMi7qAczNfYUiXGx6dxuYGskR00%3D&reserved=0https://nam06.safelinks.protection.outlook.com/?url=https://www.linkedin.com/learning/leading-at-a-distance/remote-workers-are-the-future-of-business?u%3D104&data=02|01|[email protected]|cbd6ff3f5a4b45fbf7cc08d7c1db8406|72f988bf86f141af91ab2d7cd011db47|1|0|637191020879368283&sdata=VhFlrGjnuslVfH0cGttMCJZGfAiOam95vbGHS1I7iz8%3D&reserved=0https://nam06.safelinks.protection.outlook.com/?url=https://microsoft.myhbp.org/leadingedge/asset/view/H04BF0-PDF-ENG&data=02|01|[email protected]|cbd6ff3f5a4b45fbf7cc08d7c1db8406|72f988bf86f141af91ab2d7cd011db47|1|0|637191020879368283&sdata=Yg%2Bx%2BRDwfXUjEXiyBLYBOMZ4E%2BMCT2B/Tn4nS4iKdQE%3D&reserved=0https://nam06.safelinks.protection.outlook.com/?url=https://hbr.org/2013/06/making-virtual-teams-work-ten&data=02|01|[email protected]|cbd6ff3f5a4b45fbf7cc08d7c1db8406|72f988bf86f141af91ab2d7cd011db47|1|0|637191020879378279&sdata=xMZu5LlUBt8yC58MqhmniC0uLODSDkt1ocQGyXL1v2A%3D&reserved=0https://nam06.safelinks.protection.outlook.com/?url=https://hbr.org/2013/06/making-virtual-teams-work-ten&data=02|01|[email protected]|cbd6ff3f5a4b45fbf7cc08d7c1db8406|72f988bf86f141af91ab2d7cd011db47|1|0|637191020879378279&sdata=xMZu5LlUBt8yC58MqhmniC0uLODSDkt1ocQGyXL1v2A%3D&reserved=0https://www.linkedin.com/learning/communication-tips/tools-for-virtual-teamshttps://www.linkedin.com/learning/communication-within-teams/communicating-in-virtual-meetingshttps://www.linkedin.com/learning/working-remotely-2/the-value-of-working-remotelyhttps://hbr.org/2017/09/how-to-stay-focused-when-youre-working-from-homehttps://www.rewire.org/work/stay-motivated-work-home/https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2F%3Fkeywords%3Dcoronavirus%26highlightedUpdateUrns%3Durn%253Ali%253Aactivity%253A6641442760333324288&data=02%7C01%7Cnlieber%40linkedin.com%7Cf200296591c6486f005108d7c5dcbdde%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637195424183439266&sdata=g3YdFUQXsbUqlCWo%2FcFAATotvX211iKJ290m6489cAw%3D&reserved=0https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2F%3Fkeywords%3Dcovid19%26highlightedUpdateUrns%3Durn%253Ali%253Aactivity%253A6641442760333324288&data=02%7C01%7Cnlieber%40linkedin.com%7Cf200296591c6486f005108d7c5dcbdde%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637195424183449223&sdata=Dmudo7YXGAZf0xXF%2Fvq24zXLvy9X%2FDFRuhb6u2osYKw%3D&reserved=0https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2F%3Fkeywords%3Dcovid2019%26highlightedUpdateUrns%3Durn%253Ali%253Aactivity%253A6641442760333324288&data=02%7C01%7Cnlieber%40linkedin.com%7Cf200296591c6486f005108d7c5dcbdde%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637195424183449223&sdata=ILzbVPaPgo1bDmFc0kyKhSk4xNZPdPVx921wYFvYZhQ%3D&reserved=0http://www.linked.com/learning

Content ideas and best practices


Prepare Your Message

21

In addition to your script, your local studio may require a creative brief to understand and scope your project

• Write out your message in a friendly, approachable tone

• Rehearse your delivery out loud until you're comfortable with your script

• Don't worry about memorizing your script, each studio has a teleprompter


10 Steps to Being Camera Ready

22

1. The camera does not provide feedback, act like your talking to a person

2. Slow down and enunciate clearly

3. Use your hands naturally

4. Don’t slouch or move around, stand tall and look at the camera.

5. Use facial expressions that meet your message

6. Understand your audience so you can speak at their level

7. Dress for your audience

8. Write out message- Use the teleprompter. You don’t need to “memorize your lines”

9. Remember the power of your background. Never wear green in front of green screen!

10. Practice. Practice. Practice. Rehearse and get comfortable with your message.


“Bad companies are destroyed by crisis, good companies survive them,

great companies are improved by them.” -Andrew S. Grove (Intel CEO 1987-1998)

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