The International Association Of Independent Tanker Owners ...
Best Practices for Independent Owners
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Transcript of Best Practices for Independent Owners
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Best Practices for Independent Owners
Lori Cooper, Stonebrook Healthcare CenterSteve Flood, New Orange Hills,
John Mastrocola, Newport Nursing and RehabCorey Wright, Vienna Nursing and Convalescent
Hospital
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Taking Quality to the Next Level
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Strategic Planning• Assists you in developing your Mission,
Vision and Values.
• Gives you direction.
• Helps you prepare for the future.
• Makes you deliberate in your actions
• Sets a stage for accountability and results.
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Workforce
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Want a better pod? Get to know the peas.
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GO TEAM!
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Benefits of a Team–Reduced medical errors– Improved quality of care–Addresses workload issues–Reduces burnout of healthcare
professionals–Higher levels of patient
satisfactionClements, D. (2007)
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Celebrate Success
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Customer FocusKnow Your
Customers and What They
Want from You!
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Measure Results
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You need to know how you’re doing and then compare it to:
• Best local competitor• Like facilities in your state• Like facilities in the nation
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Resources
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Not Free, But Valuable
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Quality: It’s a journey but definitely worth the trip!