Best Practices: An Effective Onboarding Program
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Transcript of Best Practices: An Effective Onboarding Program
BEST PRACTICES The Effective Onboarding Program
Getting Started 3 The Benefits 5 Building A Program 7 Things to Remember 11 Staffing Plus Solutions 13
TABLE OF CONTENTS:
According to HCI (Human Capital Institute) an estimated 70% of new hires make the decision to stay at or leave an organization within their first six months.
Effectively engaging new employees during the onboarding process is crucial to gaining long-term commitment.
The term “Onboarding” refers to the process of integrating new employees into the organization, of preparing them to succeed at their job, and to become fully engaged, productive members of the organization.
The benefit an effective Onboarding is an investment in employee retention, morale, and productivity.
CHAPTER 1: Getting Started
Page 3
Effective Onboarding Program
Page 4
Evaluating Your Onboarding Program:
1. Do you make your new hires feel welcome?
2. Do you inspire pride?
3. Do you help new hires see the big picture?
4. Do you show how employees matter?
5. Do you collect and share stories?
6. Do you make your orientation program interesting and interactive?
7. Are you designing it from the new employee’s perspective?
8. Are you holding your orientation program when it’s most understandable and beneficial?
9. Have you broken your orientation program down into digestible, bite sized chunks?
10. Are you offloading as much information as possible to your intranet?
11. Do you have a mentoring program?
12. Are you making it easy for new employees to tell you how they’re doing?
13. Do you help your supervisors and managers do their part well?
Onboarding isn’t a take-it-or-leave-it proposition. The overall onboarding program design should be a reflection of the mission and culture of the organization.
Onboarding is ongoing communication and follow up to welcome, orient, and engage the new employee to help them acclimate to the new environment and become productive members of the team.
CHAPTER 2: The Benefits
Page 5
Effective Onboarding Program
Page 6
Over time, effective onboarding earns and saves money. The benefits include: Save time by shortening processing time, improving compliance, and reducing administrative costs Boost revenue by making new employees productive faster and making employees more productive overall Drive engagement and reduce turnover by quickly bonding new employees to the organization.
Page 7
A good onboarding program must address: Company/Departmental Objectives Job Expectations Policies and Procedures Administrative Housekeeping Items
CHAPTER 3: Building a Program
Page 8
Effective Onboarding Program
Company & Department Overview
Review Mission Statement & Vision
of Company or Department
Review Organizational
Charts and Value Statements
Help Employee understand how
their department, and role fit in the
company’s big picture
Job Expectations
Provide very specific job
expectations to the new employee
Include information on job
description, company’s
performance management or
appraisal process
Gives employee a clearer picture of
what it takes to be successful in their
position
Page 9
Effective Onboarding Program
Policies & Procedures
Provide employee with a foundation
of information from which they
can build
Can range from items like hostile
work environment to affirmative action policies
Fit-for-duty or a system to resolve complaints should
be shared
Administrative Housekeeping
Items needing review: work
hours, overtime pay, inclement weather policy
Should include contact numbers for the employee
Completion of all new hire
paperwork
How to get ready for your new hire:
Page 10
1 Review New Hire Forms – Government Required
2 Develop an Orientation Program Specific to Employee Needs
3 Prepare for Arrival of New Employee
4 Welcome and Introduce New Employee to the Workplace
5 Distribute Employee Handbook and Explain General Policies and Procedures
6 Review Job Requirements and Answer Questions
7 Provide Any Required or Optional Training
8 Schedule Follow-Up with New Employee to Ensure Smooth Transition
9 Obtain Feedback and Evaluate Effectiveness of Orientation Program
Effective Onboarding Program
Getting Prepared
There are disadvantages to having a poor employee onboarding program or no program at all.
Your new employee may provide inadequate service to customers, resulting in business being taken elsewhere.
If your new employee leaves your company quickly due to dissatisfaction, he or she may go directly to your competitor, possibly taking valuable information with them.
Your business reputation may be negatively impacted when the employee talks about his or her experience to professional colleagues, networks and friends.
CHAPTER 4: Things to Remember
Page 11
Effective Onboarding Program
Page 12
Onboarding is a structured framework for integrating and engaging new employees, not a basic orientation that can be done in a few days.
A consistent message and experience should be delivered by everyone.
Your company’s orientation program should be evaluated routinely to make sure you are keeping up with workplace policies, practices and changing staff needs.
When possible, get feedback from those who have gone through orientation to see if you can improve your company’s program.
Don’t Forget!
Staffing Plus offers personalized HR services that will help control cost, lower risk and minimize the financial impact to your organization. We will provide you with the HR expertise and resources you need, so that you can stay focused on your strategic business and financial goals. As it pertains to your Onboarding Program, Staffing Plus can offer the following assistance. Provide resources that you can
use to develop or update your current onboarding program
Provide a review of your onboarding program
Update your onboarding Develop an onboarding program
for your organization
CHAPTER 5: Staffing Plus Solutions
Page 13
For further guidance on your Onboarding Program and other HR related areas, please contact our HR Outsourcing experts at (610)525-4000 or via email at [email protected]
551 W. Lancaster Ave. Haverford, PA 19041 Toll Free: 800-550-9212 Local: 610-525-4000 Fax: 610-526-6740 Email: [email protected]
