Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah...

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Best Merchandising Practices for Crisis Mitigation Omnilytics Live Webinar 7th April, 2020

Transcript of Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah...

Page 1: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

Best Merchandising Practices for Crisis Mitigation

Omnilytics Live Webinar7th April, 2020

Page 2: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

Retail is facing its toughest challenge yet. How are you protecting your margins?

Download our COVID-19 strategy report

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Page 3: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

Upcoming Live Webinar:

A Financial Guide to Navigate the Crisis with Storme Marques(Finance at Seafolly, Warner Bros, Hotsprings & House of Quirky)

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Page 4: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

Introduction

Leading the Response Action

Merchandising Strategies through a Crisis

Closing: Q&A session

Agenda

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Page 5: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

Meet your speakers

Kendrick WongCEO of Omnilytics

Kendrick is the CEO of Omnilytics. He regularly speaks at international events on the intersection between retail and artificial intelligence. His team works with local and global brands improve their assortments, pricing and marketing message through the Omnilytics Retail Insights dashboard.

Sarah JohnsonFounder of Flourish Retail, ex-Head of Merchandising and Head of China at ASOS

Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS through the 2008 financial crisis and now helps SMEs improve their merchandising strategies through her company, Flourish Retail.

Page 6: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

Past Leadership Lessons & Best Practices

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Page 7: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

ASOS China sales performance & inventory management.

What key merchandising strategies did you implement to overcome this?

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Page 8: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

How does merchandising change during a crisis?

What are the immediate measures that need to be put in place?

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Page 9: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

What are the common merchandising mistakes that brands make during a crisis?

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Page 10: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

In your opinion, what lessons in the past are most relevant to apply inthe current crisis?

How can businesses re-strategize and put in place new ideas to equip themfor the next phase?

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Page 11: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

You believe that every business should be able to harness the power of merchandising to grow their sales and profit.

Can you explain why you set up Flourish Retail to help with the SMEs?

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Page 12: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

What are the key takeaways you have for our audience today?

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Page 13: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

MerchandisingThrough Crisis

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Page 14: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

Minimise risk

Aid cash flow

Generate profit

Why Merchandising is key in a crisis

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Page 15: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

Start With WorstCase Scenario Identify Risk SolutionsThe “Now”

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Page 16: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

Generate a Base Forecast

Use data to forecast your worst-case scenario

Be realistic

Review the impact on sales, profit and inventory without intervention

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Page 17: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

Add strategic planning

Identify product areas to work on

Create a Plan

Competitors activities

Potentialize stocks and leverage opportunities

Build a plan and generate cash flow

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Page 18: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

Stock in the business: Trend Led

Break inventory into sections

Trend led

Be creative with stock management

Protecting profit with strategic discount planning

Forecast write off provision for the P&L

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Page 19: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

Keep an eye on the market

Seasonal

Stock in the business: Seasonal

Consider holding stock

Utilise counter-seasonal markets

Flex discount strategy

Protect long term profit where possible

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Page 20: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

Stock in the business: Continuity

Less risk > Lesser discount

Continuity / non seasonal product

Stay competitive in the market

Review commitment

Work closely with suppliers and factories

Keep an eye on storage capacity

Consider both financial and logistical impact

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Page 21: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

Commitment & Supply Chain

Review commitment with your Supply Chain

Consider both short-term and long-term solutions

Work together to sustain the chain

Be ready for the sales demand to return

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Page 22: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

Fulfilment Centres & the Workforce

Plan resources with sales forecast

Inbound and outbound requirements

Operate within Government & social distancing guidelines

Ensure sales forecast is achievable logistically

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Page 23: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

The “New”

Re-focus on the “New”

Re-plan your subsequent seasons

Build in trading initiatives to secure sales

Balance cash flow and profit

Re-work ranges by thinking creatively

Create a balanced range

Stay one step ahead of the competition

Continue to be realistic

Identify areas of risk and manage them

Be honest and open with your supply chain

Help them to plan and manage their cash flow

Maintain your relationships

Continually analyse and be ready to trade

Identify areas of risk and minimise them through your actions

Prepare for the upward trajectory

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Page 24: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

Q&A

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Page 25: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

& more

Supporting clients worldwide

Page 26: Best Merchandising Practices for Crisis Mitigation · Merchandising and Head of China at ASOS Sarah Johnson was the ex-Head of Merchandising and Head of China at ASOS. She grew ASOS

Thank You!

Kendrick [email protected]

Sarah JohnsonFounder & [email protected]