Best-in-class customer support
Transcript of Best-in-class customer support
SMC Corporation Japan, established in 1959, is the World’s largest manufacturer of pneumatic components,
having annual sales of over US $5 Billion. SMC has developed a vast array of pneumatic components to
meet the needs of application in all the industries. SMC has established a widespread global network in all major
countries of America, Europe and Asia showing our active commitment to the market. SMC supports this global
network with stable supply chain of products, a high level of technical service and strong communication to
meet our customers’ needs and expectations.
SMC, the world leader in pneumatics, strives to understand customer needs thoroughly, after fully
understanding the requirements of any manufacturing process and offers customised solutions.
By virtue of our innovative ability and close interaction with our customers, we take the lead in the world market.
We are an organization that listens carefully to the customers, responds promptly to their needs, setting
global trends in industrial automation.
Most advanced world class pneumatic technology
Widest product range in the industry
Global solutions for local needs
Best-in-class customer support
World class products & services at your door step
About Us
Pursuing worldwide customer satisfaction
Vast array products satisfying nearly every application
12,000 basic products spread over 7,00,000 variations
World class manufacturing - ISO 9001, ISO 9002 & ISO 14001
High quality products at competitive costs achieved through unique production system
Production and Supply
33% global market share
Local subsidiaries in 50countries
Manufacturing facilitiesin 30 countries
19,000+ employees
SMC - Global Network
Our Global Engineering Network
Technology leader in industry
5 R & D centers across the globe
1,600 R & D Engineers
More than 50 new products added every year
560 sales offices in 83 countries worldwide
Dedicated sales force of over 8400 engineers
Best in industry sales and after sales support
Innovations based on customer feedback
Technical Development Sales and Communication
GTC
GTC (German Technical Centre), Germany
Dies
Casting
Diecast
Machining Assembly Inspection
Leveraging global production network
SMC Production System
SMC products reflect a market trend towards greater diversification with a vast range of product variations.
This is made possible by an integrated production system that includes casting, machining, surface
treatment, coating assembly and inspection, all performed in SMC’s factories. Furthermore, we use a
unique production control system in which instructions for all production operations are performed
automatically based on order information. As a result SMC offers products of high quality at competitive cost
and with short lead time.
Our Presence in India
Serving you at your door steps
Chennai Factory 46,000 Square Meter
Ahmedabad Factory 2,40,000 Square Meter
Head Office & Noida Factory-2 29,000 Square Meter
Noida Factory-1 12,000 Square Meter
Leading pneumatic solution provider across India
4 Manufacturing Facilities
3 Warehouses
18 Branch Offices
66 Sales Locations in India
More than 300 Application Experts
83 Dealers across India
SMC India
Incorporated in 1995 SMC India is a 100% Subsidiary of SMC Corporation Japan, the World Leader in
Pneumatic Technology. SMC India has three state-of-art manufacturing facilities in India. Two facilities are at
Noida near Delhi, (spreading over 12000 Sq. mt. and 29,000 Sq. mt.) and one in Chennai (46,000 Sq. mt.).
These facilities comprise of separate floors for manufacturing and assembly. Special purpose CNC machines
are installed for precision processing.
We maintain a large warehouse, which follows a trademark Bin Management System of inventory (KOGO
Seisan System) to cater to the large demand and ensure faster deliveries. SMC India thrives on our ability to
provide excellent personalized service and innovative products to our customers whenever and wherever
required.
SMC India has an extensive marketing network of Branch Offices and Resident Engineer locations across
cities & industrial areas providing nationwide support to our customers. Our trained application engineers serve
our customers by functioning as a part of their team to accurately gauge their needs and develop customized
solutions.
Our valued customers, our Application Engineers and our Product Development Engineers form vital links of
SMC’s policy of tandem product development which enables rapid tracking of the winding path of
automation process spanning the industrial scenario.
We develop & supply special products against customer - specific requirements making us stand out in
the industry. Given that our standard products have 7,00,000 variations, we can confidently match myriad
clients’ expectations and deliver consistently.
Sales & Supply Network
Fueling growth across the nation
Tirupati
SRICITYNarsapura
MangaluruHosur
MysuruPuducherry (Pondicherry)
COIMBATORE
Kerala
Tiruchchirappalli
Erode
CHENNAIBENGALURU
BhiwadiDharuhera
Neemrana
Bawal
Bahadurgarh
Baddi
Bhubaneswar
Jamshedpur
KOLKATA
CHANDIGARH
Rajkot
Indore
Surat
Vapi
Shirur
Shirwal
Vijayawada
AURANGABADMUMBAI
NASIK
PUNE(Kothrud)
PUNE(Bhosari)
DehradunLUDHIANA
GURGAON NOIDA
Agra
LucknowJaipur
Tapukara
AHMEDABAD
VADODARA
Gandhidham
Udaipur
MehsanaBhuj
HARIDWAR
Rudrapur
Baramati
Ramagundam
Goa
Kolhapur
Dharwad
Vishakhapatnam
HYDERABAD
GOREGAON
Ankleshwar
Bhopal
Guwahati
Jammu
Korba
Head�OfficeFactoryBranch�OfficeResident�EngineerWarehouse�LocationTechnical�Training�Centre
Compressor
Complete Line-up of Pneumatics
SMC provides the ideal products for multiple applications and complete systems. Therefore, a broad range of
pneumatic variations is offered for each system component. This complete array of products results in SMC
pneumatic system that are capable of specially meeting infinitely diverse requirements.
A wide range of product variations to accommodate diverse applications
Air Dryer Air Line Equipment
Air Cleaning Equipment
Air Preparation EquipmentAir Dryers, Mist SeparatorsThis equipment provides clean dry airthrough dehumidification and filtration.
Air Line EquipmentAir Filters, Regulators & LubricatorsThis equipment removes foreign particlesfrom compressed air or providespressure control to extend life and reducecompress air costs.
Air Cylinders
Air Grippers
Directional Control ComponentsSolenoid ValvesThese components direct the flow ofcompressed air that is supplied tocylinders and other actuators.
ActuatorsCylinders, Rotary ActuatorsThese components use thecompressed air switched bydirectional control components tocreate force for linear & rotary action.
O
-Hi frequency 1200 Hz
-Response time <1 ms possible
-Service life of 5 billion cycles
O O O
New Products to Keep You Ahead of the FieldElectric Actuator & Gripper
Refrigerated Air Dryer
Launching more than 50 new products every year
Vacuum Ejector Manifold
WirelessWirelessCommunicationCommunicationwith Fieldbus Systemwith Fieldbus System
WirelessCommunicationwith Fieldbus System
Thermo-Chiller
IonizerIonizerIonizer
Cyclone PadCyclone PadCyclone Pad
High Pressure Technology
Gas delivery components for various applications
High pressure range products for gases
With the acquisition of Advanced Pressure Technology ( AP Tech), USA, SMC now manufacturers a wide array
of gas handling components used exclusively for Solar and Semiconductor wafer fabrication.
SMC is the only company, offering complete solution
for Fab and Sub-Fab area in Solar and Semi
conductor industry.
These gas handling components are designed and
manufactured exclusively for ultra high purity
applications. Our efforts remain focused on meeting
the ever-changing needs of what is now termed
“ultraclean” technology.
Pressure regulators, valves, check valves and a variety of flow devices are available for applications ranging
from the source cylinder cabinet, bulk delivery systems through point of use including VMB distribution boxes.
These products are used to handle industrial, inert, toxic, corrosive & speciality gases, they find wide spread
applications in Solar, Semiconductor, Electronic Industries, Analytical Instrumentation & Testing, General
Manufacturing, Petro-chemicals, Process Industry, Medical and Bio-pharma Industry.
Supporting automation across industries
Industry-wide PresenceSMC provides innumerable application of Pneumatic Control Technology. From core industrial like
Automotive and Machine Tool to diverse industries like Food Processing, Printing and Packaging,
We have a strong presence in their automation process.
The training system for Industry 4.0
Digitalization is changing our lives.The way we work, relate with eachother and consume are differentand companies need to adapt tothat real i ty. Companies needhighly qualified experts able toi n t e r a c t w i t h f a c t o r i e s a n dintelligent machines, to respondto the needs of customers.
Why Industry 4.0? NEAR FIELD COMMUNICATION
BAR CODE READER
OPC - UA
I/O LINK SENSOR& ACTUATORSMES
ARTIFICIALVISION (QR)
ENERGY SAVING
ELECTRICACTUATORS
INKJET
AUGMENTED REALITY
WIRELESS DEVICES
COLLABORATIVEROBOT
RFID
SCARA ROBOT
SIF400
To showcase future ready SMART FACTORY
To know how technology can simplify manufacturing
To understand building blocks of Industry 4.0
Automobile Industry
Packaging Industry
yrtsudnI lacit u e c amr ahP
T ye rx tt sil ue I dnyS rto sla ur d In
SMC has designed and developed training programs in pneumatic automation technology, imparting mandatory
industry specific training with a fine balance of theory and hands-on exercises. SMC has established a detailed
induction program for all new entrants, which covers pneumatic theory and practice. In addition, SMC sales
engineers attend periodic refresher courses on new products, technologies and applications.
SMC also offers various courses to our valued customers like Basic and Advanced Pneumatic/Electro
Pneumatic, PLC, Vacuum Technology and related Applications. We have specific range of training kits for
different training courses, suitable for varying levels of automation
We are commissioned by large number of customers to conduct programs for their engineers and
technicians, both in-house as well as at our training facilities at Noida, Mumbai, Pune, Bangalore and Chennai.
Our unique training programs are increasingly becoming great favorites, with more and more customers
across industry.
Training Kit Automation
Teach WareProcess Control
Training Center
International Training
Holistic approach towards advanced learning
FMS
Around 90% of the electricity consumed by a modern compressor is lost in waste heat and not in the production
of compressed air. This makes compressed air 10 times more expensive than the cost of the electricity
consumed in its production.
“At the same time, a leak point equivalent to 1mm diameter will cause a loss of ` 7315 in a year as also
amounts to 361 KgCO emission”.2
SMC India has identified & developed an energy saving program which focuses on key areas in a factory
where energy loss can be reduced.
By focusing on the installation of an energy efficient compressed air system in your facilities, we can guarantee
savings which could make a difference between making a profit or a loss.
SMC shares its social responsibility by contributing through manufacturing of environment-friendly products.
Our products are designed to reduce the energy consumption in various forms, thereby indirectly reducing
the pollutants released into the environment.
Cut your electricity billsHelp reduce global warming
Reduce CO emissions2
Help meet your ISO 14001 needs
Reduced Air Consumption
Improved Air Quality
Reduced Power Consumption
Reduced Pressure Loss
Better environment with guaranteed savings
One-to-One sales focus
Sales & Support
SMC’s unique one-to-one sales approach allows our customer to
see, feel and understand the products before choosing for a
specific application.
Our team of over 150 highly trained, technology driven, dedicated
engineers offer application oriented solution to build long term
relations with customer.
SMC’s experienced sales force strives to understand need of every customer. They are like :
A friend who is just a phone call away.
A consultant who can give guidance and support on
pneumatic components and applications.
A specialist who can help in design, assembly and
installation.
A service engineer who can troubleshoot.
Our engineers stay up-todate with the evolving customer need as a result of direct and ongoing interaction.
They play a pivotal role in the development of new products and services by providing vital feedback to the
technical and development departments.
SMC has a unique concept of Mini Panel Exhibition, to demonstrate, at user site, the right working pneumatic
models for user specific applications. The mobility and the wide range of panels make it feasible for our
application engineers to select a suitable panel and carry it right up to user shop floor.
Anytime, anywhere support
Explore SMC India
Training Modules
All Products Catalogues
Demonstration2D/3D CAD
Energy Saving
Air Audit
Live Chat
SoftwareTrainingProduct Video
New Products
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SMC Corporation (India) Pvt. Ltd.
2020-010
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