Best Government to Citizen

8/3/2019 Best Government to Citizen

1/19

Labour Management SystemA Snapshot of the Project


2/19

Issuance of Labour Bank Cards

One single card labour card, bank

a/c card

Information on card:

Biometric details

Beneficiary personal information &

photo printed on the card Should retrieve all beneficiary

related history & information once

in contact with the labour

department handheld/system

Work as ATM Debit card / no frills

a/c bank card


3/19

Automation Solution for the Department - Diagram

Bank Accounts for Laborbeneficiaries

Business Correspondent operations

Organized sector labour

Unorganized sector labour

Employers from industries,factories, shops & establishments

Organizations interested in offeringservices to labour dept

External consultants

Vendors/Suppliers Other business entities (if

any/applicable)

Users of Labour Dept

Users of other Dept

Officials from other state govt

Officials from central govt

DepartmentUsers

BusinessUsers

BanksWorkers &

Labour

Labour Management System


4/19

Solutions for the Department - Process Flow Chart Old (asIllustration)


5/19

Six Sigma Implementation

Old New


6/19

Solutions for the Department - Process Flow Chart New (asIllustration)


7/19

BPR

Stakeholder conference

Business Process Re-engineering (BPR)

Stakeholder conference to confirm


8/19

Voice of Customer

Meeting with the stakeholders Industries and Unions for :

Identifying the pain areas

Capturing stakeholder expectations

Service delivery time

Guidance on processes

Intervention

Information availability

Communication of department constraints

Finalization of action items for Associations, Unions andGovernment


9/19

Process Study

Process mapping of the department functions

S I

P

O C

Suppliers Inputs

Process

Outputs Customers

Process Boundary

33

44

5511 22S I

P

O C

Suppliers Inputs

Process

Outputs Customers

Process Boundary

33

44

5511 22


10/19

Business Process Reengineering

Setting up the Departments vision as per inputs in the VOC

Identification of redundant steps in processes

Inclusion of technology e enablement

Organizational restructuring if required

Identification and fixing of sources of errors

Performance monitoring and escalation mechanisms (MIS, Dashboards etc)

Reduction in the overall average time, transparency and effectiveness of the

service delivery


11/19

Infrastructure


12/19

Financial Inclusion Bank & BC/ATM diagram


13/19

Complaint & Grievance Management System

Web based Grievance Redressal mechanism

Online processing of complaints and suggestions from citizens

Forwarding of complaints to respective departments
http://c/Users/user/Desktop/OLD%20BACK%20UP/c%20data/Documents%20and%20Settings/kavita/My%20Documents/Kavita%20Gupta/Desktop/5%20-%20Complaint%20Management%20System.avi


14/19

Benefits to Labor

Proper payment of wages as per Minimum Wages Act and other

Acts

Labor can verify wages reported as paid

Labor can verify bonus, leave payments etc. reported as paid Consolidated & accurate information of their accounts in all

allied aspects such as insurance, ESI,PF etc.

Better cash management & availability of credit facility through

bank account

Grievance redressal easier, online complaints window interface

with the labor department


15/19

Benefits to Department

Higher Registrations (labor & businesses)

Better Compliance of statutory norms

Improvement of Revenue Ensure enforcing of minimum wages and other labor acts

Ensure proper working environment, security, labor welfare and

industrial safety as per defined norms

Comprehensive availability of information at all times, MIS


16/19

Benefits to Businesses

Reduced overheads for providing information

Online registrations & renewal of licenses

Proper and systematic book keeping Easier to get NOCs

Availability of information on skilled/unskilled labour, skill sets,available labour and their skill sets

Reduced stress of inspections due to Automated information flow on

Payment of wages, Contract Labour, migrant labour industrial safety, boiler inspection


17/19

Solution USPs

Solution will set a benchmark for the country to follow

Solution shall be hailed as a visionary step towards upliftment of the

unorganized labour in the country.

By streamlining the process of registrations & renewals the solution

is expected to bring in a lot of convenience to the corporate and

project an investor friendly state

Bring in efficiency, transparency & accountability in the functioning

of the department


18/19

Future of the Project

Extention of Health & RSBY

Integration with PF / ESIC etc

Value Added Services Integration with other government applications


19/19

THANK YOU

Best Government to Citizen

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