Best Doctors Employee Brochure
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Transcript of Best Doctors Employee Brochure
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8/12/2019 Best Doctors Employee Brochure
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With 125 years of looking after Australians,
were proud to be associated with Best Doctors,
available to clients with MLC Group SalaryContinuance insurance.
Were thrilled with the whole
Best Doctors service. Were still
going to the hospital every four
weeks. We sit on the day ward with
lots of other parents and weve told
everyone to change their insurance to
MLC so that they can get access to
Best Doctors.
Quote from a client who used the service.
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Best Doctors | 3
Medical information when you need it most
If you, or someone in your immediate family1, are
diagnosed with a medical condition, your primary
concern is always to get the best medical advice.
Having insurance can help provide financial
security, but we know the initial reaction at thisemotional time is to ask a number of
key questions:
Am I making the right decision
for my condition?
Is the diagnosis correct?
Is surgery the best option?
Are there any new medical options
out there we should consider?
Whats going to happen to me and my family?
To help you answer these questions, thanks to
MLC, you can speak to Best Doctors.
A unique specialist medical
information service
Best Doctors gives you, your par tner and
children, access to leading specialist
medical advice from around the world.
Theres no cost to you or your eligible
dependants for using this service.
MLC funds the cost of the exper t review,
including arranging for the collection and return
of all your relevant medical documentation.
It means you dont have to waste precious
time researching for leading specialists or
treatments (a Google search for Cancer,
for instance, reveals 741 million results, a
bewildering amount of information for anybody).
Best Doctors does it all for you.
MLC funds the cost of the expert
review while Best Doctors arranges
for the collection and return of all your
relevant medical documentation.
Please note:this doesnt cover the cost
of treatment or face-to-face consultations
with your treating doctors.
1
Family means you (as the insured), your spouse and yourdependent children.
From leading medical specialists from around the world.
I would definitely recommend
the Best Doctors service to
family and friends. To have
leading doctors in the world
reviewing your file is pretty
exceptional.
Client whose gastroenterologist
was amazed to discover that the
Best Doctors specialist was in
fact someone who he had studied
while in medical training.
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Best Doctors | 5
How the Best Doctors services work.
Best Doctors has already helped hundreds people in Australia with 96% of thosesaying they would recommend the service to family and friends.
Source: Best Doctors Quality Survey, August 2012.
How to access these services
Simply visit www.askbestdoctors.com/aus
InterConsultationTM
ConnectDiscuss condition withBest Doctors nurse.
Discuss condition withBest Doctors nurse.
Submit your question toa Best Doctors GP viathe member portal.
AnswerExpert report is sent toyou. Best Doctors nursecalls you to discuss thereports findings andoffer any further help.
Expert report is sentto you. If you needany further help youcan contact yourBest Doctors nurse.
GP answers the questionalong with supportinginformation and posts theresponse in your personalinbox. GP may suggest youcomplete with anInterConsultation or
AskTheExpert report.
AskTheExpert DocOnline
Investigate
If your case requires afull review of medicalrecords, Best Doctors willcollect all of your medicalrecords on your behalf andidentify key questions.
Medical history isreviewed by Best Doctorsmedical team and, ifappropriate, pathology willbe retested at a renownedpathology centre.
All relevant medicalinformation is then sent
to leading specialist(s) toanalyse the diagnosis andbest treatment options,as well as answeringyour questions.
If youre looking for fast
answers to questionsthat dont require a fullreview of your records,we collect basic healthhistory, details of yourcondition and then helpyou identify key questions.
Medical info andquestions are sent to aleading specialist who willanswer all questions.
Process takes 57 days. Process takes 48 hours.Process takes 1520
days after receiving yourmedical records.
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6 | Best Doctors Best Doctors | 6
FindBestCare
The Best Doctors service is fantastic: it gave me so much confidence. It reallyshows the value of using more than one medical team.
Best Doctors found this client a surgeon in America who had the necessary expertise.
Best Doctors understood our case right away. Their professionalism andaccuracy, as well as their human touch are unquestionable and they have beenessential to find a solution to such a complex case.
Best Doctors arranged ground-breaking surgery in America in bone reconstruction for
this client.
coordinating all the necessary information
with the medical specialists involved
continually monitoring the treatment process
to make sure the medical priorities are met
helping with the hospital admittance
process and medical appointments
arranging travel details, and helping with
reservations and accommodation, and
ongoing support and information for
your employee and their family members
during the treatment process.
Although Best Doctors arrange all these details
for you, youll need to pay the costs for medical
services, travel, accommodation and any otherassociated costs.
Going through medical treatment is a stressful
time, but having to do it away from home
presents a range of difficulties. Best Doctors
helps reduce the stress so you can concentrate
on getting well again.
FindBestCare, through MLC, helps you access
the optimum medical care in the world.
For the medical support you may need overseas.
If Best Doctors suggest an overseas treatment option during an InterConsultation,
then youll have the option of using this ser vice which includes:
Please do not act on this information alone.
You should always consult with your doctor for
medical advice.
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Best Doctors | 7
Accessing leading medical minds
Best Doctors was founded by doctors from the
Harvard Medical School in 1989 and has been so
successful its now in 30 countries, including the
US, UK, Canada and now Australia through MLC.
The foundation of Best Doctors success is
its unique network of 50,000 peer-nominated,
leading specialists from around the globe.
This network covers 40 specialities and over
400 sub-specialities and its the ability to
leverage these leading medical minds that
provides patients with the confidence to move
forward and tackle their condition.
The end result could change a life.
MLC has arranged for these great services to be
available for you and your family.
Best Doctors was founded by doctors from the Harvard Medical School in
1989 and has been so successful its now in 30 countries, including the
US, UK, Canada and now Australia through MLC.
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8 | Best Doctors Best Doctors | 8
An Australian medical opinion
I want everyone connected to
Best Doctors to know how much
comfort I got from their work.
Quote from an Australian client who
used the service.
Through MLC and Best Doctors, Australians
now have the opportunity to access a
leading specialist to obtain additional
medical advice for their own information
or to share with their treating doctors and
feel more confident in the difficult choices
they face with their ongoing care.
There is increasing evidence that second-
opinion consultations provide benefits
to both patients and treating doctors.
In par ticular, patients report they received
new information at the second consultation in
relation to treatment options and prognosis,
resulting in improved satisfaction with the
level of communication and confidence
in making treatment decisions.
Dr John Aloizos,AM, MBBS, FRACGP, FAICDLeading Australian General Practitioner
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Best Doctors | 9
Best Doctors in real life
AlexisAlexis was born with
severe cardiac defects. By
six weeks she had developed
signs of respiratory distress,
congestive hear t failure, poor
oral intake and failure to thrive.
The family was told there was
nothing that could be done,and Alexis would soon die.
Hospice care, high doses
of morphine and cardiac
medications were star ted.
To Alexis parents it seemed
as if all their options had
been exhausted until
Alexis mother called Best
Doctors and they completedan InterConsultation.
The Best Doctors team
connected Alexis and her
treating physician with one
of the worlds top Paediatric
Cardiac Surgeons, chosen
from the Best Doctors global
network of 50,000 specialists.
The Best Doctors assigned
specialist recommended
a pioneering surgery
that would not only save
Alexis life, but also offer
her full life-expectancy.
A few weeks later, after
the complex surgery was
successfully completed, Alexis
heart worked per fectly and
she now lives a normal life.
Our baby is alive, her
little heart is fixed. Alexis
is playing with her older
brother, laughing and has
no more pain. Our family is
overwhelmed with joy. Thank
you, thank you Best Doctors.
The information contained in this casestudy is based on a real life case.
However, in order to preserve theprivacy of the patient, their personaldetails have been removed.
Jodieis married to Davidand they have a baby
son called Bailey.
Shortly after he was born
he got a red blemish on the
side of his head. They saw a
paediatrician who diagnosedit as a strawberr y birthmark.
They were told it would grow
a little bit, usually last for
maybe two to three years
and then disappear. And they
were advised there were no
treatment options available.
One day David checked on
Bailey who started to cry. Jodie
was shocked to see that he
was lying in a pool of blood.
Obviously, it was very
traumatic for them.
They heard of the Best
Doctors service through their
MLC insurance and decided
to engage their services.
When they got the Best
Doctors report it was
very professional, all thequestions that Jodie had
asked were answered.
The most satisfying thing
was that they had given
recommendations for
surgeons in Australia as well
as overseas. It gave Jodie
and David the confidence
to actually proceed with the
surgical treatment option.
Bailey is doing really well now
after his operation and has
made a speedy recovery. Hell
only have a little scar which,
in time, will be covered by hair
and he can do all the things
in life that all children do.
Jodie said, Thanks to
Best Doctors for giving us
confidence and allowing
us to seek the treatment
we received. Were reallyappreciative of the great
service they offer.
Following are some case studies based on real examples of where
Best Doctors made a difference.
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10 | Best Doctors Best Doctors | 10
Best Doctors in real life(continued)
A 25-year-old man
from rural NSW
noticed a small
wart-like swelling
on his scalp that
would bleed from
minor events such
as a knock oreven a haircut.
It was diagnosed
by his local
specialist
as a malignant tumour known as eccrine
porocarcinoma which occurs in the sweat gland.
This is one of the rarest forms of skin cancer,
therefore knowledge and experience of working
with such a condition can be minimal.
Due to his rural location, and the rare nature
of this condition, he was slightly hesitant
and unsure about the proposed next step.
His local specialist was recommending
some investigative surgery known as
a wide excision to better understand
how aggressive the tumour was.
But this was invasive surgery that involved
the removal of two centimetres of skin
from the periphery of the tumour.
The patient needed to better understand
this condition and he also needed to be
sure that this was the right next step.
He also needed this information quickly as thesurgery was booked in for a for tnight later.
So he turned to Best Doctors who identified
a leading specialist on this type of cancer.
The specialist provided the patient with
the information and, more importantly,
assurance that a wide excision was
absolutely the right next step.
The patient went through with the surgery
and, after being given the next steps, he once
again turned to Best Doctors to under take anInterConsultation as he was no longer under
the time pressure to decide on the surgery.
The information contained in these case studies is based on reallife cases and is published with the permission of the clients.
Ive already recommended this
service to some of my work
colleagues.
Comment from one of the people
surveyed by Best Doctors.
An AskTheExpert true case study.
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Best Doctors | 11
Leadingspecialists
Medicaladviceabout
seriousconditions
Availableforimmedi
ate
family
What do people whove used BestDoctors think of it?
Some graphs from the regular quality survey by Best Doctors, with
MLC clients who have used the services, provide the best answer.
0
10
20
30
40
50
60
70
80
73%
23%
5%
ValuableVery valuable Not valuable at all
Did the report respond to all of the
questions you raised with Best Doctors?
How valuable was the medical information provided to you by Best Doctors?
Do you intend to tell your friends
and family about Best Doctors?
94% Yes
6% No
96% Yes
4% No
Source:Best Doctors, Quality Survey Results, August 2012.
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12 | Best Doctors
Do you have a question?
What is Best Doctors?
Best Doctors is a company that connects you
and your family1with leading specialists to
provide medical advice regarding an illness,
without having to leave home.
Using a global network of over 50,000 leading
medical specialists (who have been nominated
by their peers), Best Doctors provides you with
comfort and reassurance when:
you may want to be sure about the condition
you suffer from
you may feel you need help deciding between
the various treatment options available,
especially at this stressful time
you may wonder whether you really
need surgery
you may feel sceptical or confused afteraccessing information from multiple sources
(for example, look up breast cancer online and
youre likely to find 34 million pages
of information)
you may not understand their diagnosis, or
you may question why the symptoms dont
seem to be improving.
The use of Best Doctors is entirely your choice
and is optional.
Who can use this service?
The Best Doctors medical advice service is only
available to members of the MLC Group Salary
Continuance scheme, their spouses and any
dependent children.
Which illnesses does InterConsultation
and AskTheExpert deal with?
Best Doctors will arrange leading specialist
medical advice about serious medical conditions
such as cancer, stroke and any other conditions
causing the member major discomfort or
disruption to a healthy and productive life.
The illness doesnt need to be a claimable
condition under your MLC Salary Continuation
scheme.
Please note:InterConsultations and AskTheExpert wontbe able to deal with acute care (emergency room) cases,pregnancy and mental health conditions.
Do employees need to make a claim to
use the service?
Eligible MLC clients can voluntarily access this
service regardless of whether theyve submitteda claim or the status of that claim.
Are there any costs associated with
the service?
MLC has paid for your access to this medical
advice service as part of the MLC Salary
Continuation insurance arrangement you have
with your employer.
Best Doctors doesnt employ doctors, but calls
on the appropriate specialist in their network to
review on cases in their area of expertise.
When one of these specialists par ticipates,
he/she is paid a consulting fee by Best Doctors
there is no charge to you or your family for
this process.
However, when accessing the ser vice, you may
have to pay for faxing or mailing any completed
information and consent forms to Best Doctors.
Doctors arent paid to be listed in the Best
Doctors network, nor does Best Doctors acceptpayments from doctors to include them in the
network.
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Best Doctors | 13
Will my local doctor/s be familiar with
Best Doctors?
Yes, they should be. Best Doctors has formed
an Australian-based Medical Advisory Board.
One role of this Board is to help educate
doctors, at a local level, about Best Doctors.
From an operational perspective, Best Doctorscollects medical records, diagnostic tests and
pathology through departments of the hospital
where you or a family member has been treated.
If Best Doctors needs to approach your doctor
to request your medical records, they will fully
explain the service.
Best Doctors will also have to show they have
your permission to collect medical records, and
the reason/s for doing so.
Over the past 20 years, Best Doctors has
established itself in 30 countries worldwide
and has experienced acceptance with treating
physicians in about 98% of their cases.
How can Best Doctors help
local doctors?
These days, its vir tually impossible for
any doctor to stay informed of the evolving
techniques, medications and treatments for
every medical condition.
As a result of sharing your Best Doctors report
with your treating doctor/s (and with your
permission), leading medical specialists may
provide them with valuable insights.
These may be regarding complicated medical
conditions, and additional information on
innovative diagnostic and treatment protocols
that might not be readily available.
What personal information is provided to
MLC if I use the Best Doctors service?
MLC has arranged for Best Doctors to provide
you with this exclusive medical advice ser vice.
Rest assured your privacy is fully protected.
MLC will not receive a copy of the report or
question from Best Doctors.
Nor will we accept your InterConsultation
report in support of a claim.
Best Doctors will not share the names of
participants with MLC.
We will not ask you for a copy of the Best
Doctors report.
If a copy of a Best Doctors report is received
by us, it will be promptly returned to the
sender.
If received, a copy of a Best Doctors report
will not be retained on MLCs system.
The report wont be shared with your local
treating doctor, unless you choose to do so.
However, your local treating specialist
(with your permission) may use information
from the Best Doctors report when
submitting medical information to MLC.
Will the Best Doctors service affect an
insurance claim?
Best Doctors will not share their findings
with MLC and your use of the service wont
affect the assessment of a claim.
The Best Doctors report cant be used to
support a claim with us; nor will we ask for a
Best Doctors report in connection with a claim.
However, your treating specialist may,
with your consent, share information from
the Best Doctors report with MLC.
Please note: MLC reserves the right to withdraw the service orchange the terma under which its provided.
1 Family means you (as the insured), your spouse and anydependent children.
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14 | Best Doctors
If you have any further questions please
either visit mlc.com.au/bestdoctorsonline
or call Best Doctors on 1800 388 097,
visit www.askbestdoctors.com/aus ,
or contact your HR department.
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Important information
Best Doctors isnt insurance (including health
insurance) and it doesnt replace your relationship
with your current doctor or medical specialist.
Information about the history of Best Doctors and
choice of specialists was sourced from Best Doctors.
Copyright 1998-2011 Best Doctors. All Rights
Reserved. Best Doctors, the star-in-cross
logo and InterConsultation are trademarks or
registered trademarks of Best Doctors in the
European Community, the United States and in
other countries and are used under license.
This brochure has been prepared by MLC and
is intended to provide general information
only, without taking into account any persons
objectives, financial situation or needs.
MLC Limited (ABN 90 000 000 402,
AFSL 230694) of 105-153 Miller Street,
North Sydney, NSW 2060, a member of the National
Australia Group of companies, is the issuer of MLC
Group Salary Continuance (Income Protection).
An MLC Group Salary Continuance policy
does not represent a deposit with, or a
liability of, National Australia Bank Limited
(ABN 12 004 044 937) or any other member of
the National Australia Group of companies (other
than a liability of MLC Limited as insurer).
Neither National Australia Bank Limited, nor
any other member of the National Australia
Group of companies (other than MLC Limited
as insurer) guarantees or accepts liability inrespect of MLC Group Salary Continuance.
The content of this brochure is correct at
01/10/12 but may be subject to change.
No part of this brochure may be reproduced
without permission from Best Doctors and MLC.
This has been printed on paper sourced fromwell managed, environmentally sustainableplantation forests so theres a minimum effecton the environment. Its part of MLCs campaignto maintain our carbon neutral footprint andreduce global warming.
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How to access Best Doctors services
Call Best Doctors from anywhere in Australia
on1800 388 097 or visit www.askbestdoctors.com/aus