Bereavement Booklet - Torbay Hospital: Help you for following your bereavement · 2018-02-12 ·...

NHSTorbay and South DevonNHS Foundation Trust

Bereavement Office

01803 654818

Level 4 Reception

Zone A

Torbay Hospital

following your bereavementHelp for you

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Text Box

pearj99

Text Box

25428 V1 /End of Life/Palliative /TSDFT/02.18/Review Date 02.20

NHSTorbay and South DevonNHS Foundation Trust

Bereavement Office

01803 654818

Level 4 Reception

Zone A

Torbay Hospital

following your bereavementHelp for you

Memories are the loveliest thing,

They last from day to day,

They can’t get lost;

They don’t wear out,

And can’t be given away.”

(Anonymous)

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Dear relative, carer or friend. The staff of South

Devon Healthcare NHS Foundation Trust would like

to express their sympathy to you and your family at

this difficult time.

The first week of bereavement can be a time of

grief and sorrow but it is also a period in which a

number of matters must be dealt with.

We hope this booklet will provide you with some

useful help during the early stages of your

bereavement.

The following issues are covered in this booklet:

What to do first - Collecting the death certificate Page 4

Organ donation page 5

Coroner’s Post Mortem page 6Hospital Post Mortem page 6

Collecting Clothing and Valuables page 6

Paying your last respects page 6

Registering the death page 7Who can register the death page 7What to tell the Registrar page 7What the Registrar will give you page 8

Arranging the funeral page 8Burial or cremation page 9

The Hospital Chaplaincy and Pastoral Care Service page 9Grief in Children and Adolescents page 10Patient Advice and Liaison Service (PALS) page 10

After the funeral page 11Remembering page 11

Suggested list of who needs to be told of the death page 12Suggested contact numbers for support and advice page 13

Directions to Registrar’s Office at Paignton Library, page 14 Great Western Road TQ4 5AG. Telephone 01803 207130

A page for your own notes page 15

Support Services page 16

Bereavement Office, Level 4 Reception, Torbay HospitalTelephone: 01803 654818

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What to do first - Collecting the Medical Certificate of Cause of Death (MCCD)

Providing there is no Coroner’s investigation, the Bereavement Office will provide you with a Medical Certificate of Cause of Death (MCCD). This is not the official Death Certificate as you will obtain this when you register the death with the Registrar of Births, Deaths and Marriages at Paignton Library, Great Western Road TQ4 5AG.

Please contact the Bereavement Office after 10.00 am on 01803 654818 before coming to the hospital. The Bereavement Officer will book a time slot to collect the certificate. The office may be very busy after weekends and Bank Holidays. There is an answer phone if the office is busy. Please leave your contact name and telephone number and we will call you back as soon as possible. Please speak clearly.

Opening hours: Monday to Friday

Bereavement Officers: Marie Lewis

Kim Palmer

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Organ donation

Many people will have made a decision, in life, about organ or tissue donation. Your loved one may have registered their wishes on the NHS Organ Donor Register, carried a Donor Card or discussed their thoughts with you. It is very possible that they can help others through donating tissue (eyes for corneal transplants and / or heart for valve transplants) following their death. The donation will not delay funeral plans as the procedure can be carried out quickly, within 24 hours of death for eyes and 48 hours for heart valves. Eye donation does not alter the appearance of the deceased.

If you know their wishes about organ donation or would like to find out more, please contact any one of the following as soon as possible following the death:

• The Eye Retrieval Team on 01392 406255. • The Donor Transplant Co-ordinators on 0300 123 1108 or 24 hour pager on 07659 591642. • The ward staff may also be able to assist you.

Eyes: Eyes can help restore sight to people with cornea problems (the clear part of the eye). This may be a result of damage caused by eye disease or injury, or defects from birth, and the white part of the eye (the sclera) can be used in operations to rebuild the eye.

Heart Valves: Heart valves can be transplanted to save the lives of children born with heart defects, and adults with damaged heart valves.

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Coroner’s Post Mortem

Occasionally, deaths have to be reported to the Coroner who decides if there should be a post mortem. If this is the case, there may be a delay before you can proceed, but the Coroner’s officers will advise you when you can register the death with the Registrar in Paignton. The Coroner’s office telephone number is: 01803 655205 or 01803 655255

Request for a Hospital Post Mortem

The doctor who issued the MCCD may ask your permission for a post mortem examination to assist in medical knowledge and teaching.

The post mortem will be explained to you and you will be asked to give your consent. If you agree, you will be asked to sign a form. The examination should not delay the funeral arrangements.

Clothing and valuables

Any property and valuables that you have not already received after the death may be collected when you come to the hospital for the MCCD. The Bereavement Office will advise you where to collect them. To collect any valuables from the cashiers you may be required to provide specific paperwork. To confirm what paperwork is required please contact the cashiers on 01803 656555.

Last respects

Please speak to your funeral director about arranging this for you. If the one who has died has not left the hospital you may wish to pay your last respects in the hospital’s Chapel of Rest. We recommend you contact the ward in the first instance and they will arrange this for you. The Bereavement Office can also help you and they can be contacted on 01803 654818.

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Registering the death

When you have received the MCCD from the Bereavement Office, you can then register the death. You must make an appointment to register the death. The Register Office telephone can be very busy sometimes - please be patient.

The Register OfficePaignton Library, Great Western Road,

Paignton TQ4 5AG

Telephone: 01803 207130 Fax: 01803 525388Email: [email protected]

(Directions are on page 14 of this leaflet)

Who can register the death

• A relative of the one who has died who was present at the time of death. • A relative who was in attendance during the last illness. • A person present at the time of death. • The person responsible for the funeral arrangements.

You need to give the Registrar the following documents: • The Medical Certificate of Cause of Death (MCCD)

You will also need to give the Registrar: • The date and place of the death of the one who has died. • Their last (usual) address. • Their first names and surname (and maiden name if appropriate). • Their date and place of birth. • Their occupation (or former occupation if retired). • If the person was married, the name, occupation, and date and place of birth of their marriage partner. • Whether the person who has died was receiving a pension or allowance from public funds.

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The Registrar will then give you:

A Certificate for Burial or Cremation (also known as the Green Form) unless the Coroner has given you an Order for Burial or Certificate for Cremation to give to the Funeral Director.

The Registrar will also discuss with you the process for informing the Department of Work and Pensions (DWP). The ‘Tell us once’ service will be offered to you at the time of booking your registration appointment.

You can also purchase certified copies of the Death Certificate for financial and other matters. We recommend that you obtain at least one copy and the Registrar will explain the cost of this to you.

Arranging the Funeral

Following a death it is important that you contact a Funeral Director as soon as you are able so they can start making preliminary arrangements for you. You can do this even before the MCCD has been issued. Funeral Directors are a valuable source of information for you and most Funeral Directors are available seven days a week. They can advise you on registering the death and other issues. Costs of funerals do vary and you may wish to ask for a brochure and price list or compare the costs before making a decision. A funeral can take place in the Funeral Director’s own Chapel. If you wish, the Funeral Director can organise the cremation without your attendance and this can reduce costs considerably.

You may wish to organise things by yourself but please consider asking for help from relatives or a close and trusted friend. They will want to help and support you in any way they can.

If you receive State Benefits you can apply for help in paying for funeral costs. You can obtain form SF200 (Funeral Payment

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from the Social Fund) from your local Department of Work and Pensions Office or Job Centre Plus. Please check what costs the Social Fund will cover.

Burial or Cremation

Most Churches have set fees for burial. Your Funeral Director can advise you about this. Costs may be higher for someone who lived outside the Parish. Most non-denominational cemeteries are owned by either local authorities or private companies, so fees may vary. No-one can be cremated until the cause of death is known. There are certain forms you need to sign. Ashes can be scattered in the crematorium’s garden of remembrance or in a favourite place, with permission. Ashes may be buried in a relative’s grave.

The Hospital Chaplaincy and Pastoral Care Service

During this time you may feel that you need the support of others. It may help to speak to someone about your feelings. This is often a difficult time for family and friends too and they may be afraid to speak about your loved one for fear of upsetting you. You may need to take the first step and let them know you would like their support.

The Hospital Chaplaincy and Pastoral Care Service are here to support you and, if you wish, they can put you in touch with a minister of your own denomination. They can be contacted on 01803 656406 or through the main hospital switchboard on 01803 614567.

The Chapel at Torbay Hospital is situated near Radiology East and is available to all patients, relatives, friends and staff for personal reflection and prayer. Please ask at the main Reception desk on Level 4 for directions to the Chapel.

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Grief in Children and Adolescents

Generally children do not understand the meaning of death until they are three or four years old. However, they feel the sense of loss of a close relative or friend in much the same way as adults. Even in infancy, it is clear that children grieve and feel great distress. Children experience the passage of time differently to adults and can appear to overcome grief more quickly. However, children in their early school years may need reassuring that they are not responsible for the death of a close relative as they often blame themselves for one reason or another.

It is important that the grief of a young person is not overlooked as they will often not want to burden parents by talking about their feelings. It can be helpful to include them in the arrangements.

Patient Advice and Liaison Service (PALS)

We know bereaved people sometimes have questions about their loved one’s hospital care and that getting prompt answers to these questions can help their grieving process. If you have any questions to raise with hospital staff, please contact our Patient Advice and Liaison Service (PALS) on 01803 655838.

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After the funeral

Although settling the estate of the one who has died can be confusing and distressing, obtaining probate for the estate through the Probate Registry can be quite simple, though a little time consuming. This can reduce costs considerably for the Executor. (Probate is the court’s authority to administer a deceased person’s estate). If you are the Executor, it is your responsibility to see that the person’s wishes, as you understand them, are carried out. This will include payment of funeral expenses, debts and taxes, as well as the disposal of their possessions and assets.

If it seems likely to be complex it may be worth using solicitors and accountants to sort it all out. Fees will be charged for those services and they will come out of the estate. You will need to make it clear precisely what work they need to do for you.

Whilst this is going on, access to monies in the estate can be difficult but banks and building societies may write a cheque out of the estate to cover funeral expenses even before probate is granted.

For those who have been close relatives or friends the process of adjustment to their loss may take a while. Try to avoid making hasty decisions during this time, especially if you are living alone.

Remembering

Everyone will have their own way to remember the person who has died. Talk about them and mention their name often and put the emphasis on the good things that happened when they were alive. Members of the family or close friends may appreciate a photograph or small object as a reminder. Most important of all will be your own memories.

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Suggested contacts Details

Priest, Vicar or Minister of other Faiths

Family doctor

Department of Work and Pensions

Banks, Building Societies, Insurance

Social Services re Home Care

Work place for occupational pension

Executors of the estate (Will)

Solicitor

Inland Revenue and Council Tax offices

Residential or Nursing Home

Landlord or Housing Department

Electricity

Gas

Water

Telephone

Post Office to redirect mail

Stop Mail (stop unwanted mail-leaflet in Bereavement Office)

DVLA Swansea (driving licence)

Outstanding appointments

Schools, College, University attended

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Who needs to be told about the death

Suggested contact numbers for support and advice

Benefit Enquiry Line 0800 882200

Bereavement Advice Centre Tax, Benefits and Probate 0800 634 9494

Carers UK Advice and support for carers 0808 808 7777

Veterans UK 0800 1692277

Probate Registry - Exeter 01392 415370

Pension Help Line 0845 6060265

Torbay Hospital Chaplaincy 01803 656406

Patient Advice Liaison and Support (PALS) 0800 0282037

Cruse Bereavement Care (for adults and children) 0300 3305466www.cruse.org.uk 0808 808 1677

Children and Families in Grief. 0800 393917Email: [email protected]

Age UK 01803 555181

SWinGS (South West in Grief Support) 01803 402213

Bereavement Support Service (Upton Vale Baptist Church) 0800 0730109

Cancer Support Centre, The Lodge, TBH 01803 617521

Samaritans 116 123

South Devon Healthcare NHS Foundation Trust

The costs of producing this leaflet are met by the advertisers. Whilst we gratefully acknowledge this welcome support it does not imply that we recommend the services or products advertised. All rights reserved.

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Directions to Registrar’s Office at Paignton Library,Great Western Road, TQ4 5AG Telephone 01803 207130

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Copyright © RNS Publications 2017

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Name of service and type of support Cost

Torbay Hospital Bereavement OfficeFor deaths that have occurred in Torbay Hospital - provides the Medical Certificate of Cause of Death (MCCD) to enable the death to be registered, plus information and support for the bereaved.Printed booklet provided.

Nil

Nil

Nil

Nil

Nil

Booklet Provided for District Nurse TeamsBooklet providing information for the bereaved on what to do following a death in the community.

BACP - British Association for Counselling and PsychotherapyThe BACP Register is the first psychological therapists’ register to be accredited under a new scheme set up by the Department of Health and administered by an independent body, accountable to Parliament.Members of the public can now choose a counsellor or psychotherapist belonging to a register approved by the Professional Standards Authority for Health & Social Care.

Bereavement (Self Help)On-line

Bereavement BenefitsInformation regarding bereavement benefits, payments, allowances including funeral payments & qualifying criteria.

Torbay Council WebsiteInformation on - Council Tax, Registering a death, arranging a funeral, probate, public funerals.

Nil

Hospital Chaplaincy teamFor deaths that have occurred in the hospital. Can arrange religious support. Signposting. Support in organising baby funerals. On call 24/7.

Nil

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Referralsfrom

Location Contact infoWebsite / email / telephone

Level 4 ReceptionZone A, TorbayHospital

01803 654818Office open Mon-Fri 10.00 - afternoon (no set time). Out of hours call switch and ask for on call manager.

T&SDH&C NHSTrust

Order from Narnia [email protected]

National BCAP House15 St Johns Business ParkLutterworth LE17 [email protected] 883300

NationalSee link for video and printable booklets onbereavement

https://web.ntw.nhs.uk/selfhelp/

NationalSouth West WaterWorthing BN11 9NT

www.gov.uk/browse/benefits/bereavement

Torbay AreaOn Line - 1st Site

www.torbay.gov.ukRegistrar enquiries01803 207130

Level 4,Hengrave House

01803 654186Martin Manley

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Devon Registration ServiceOffices in Totnes & Newton AbbotOffers the ‘Tell us Once’ scheme. The reg office will advise the following departments of the death, if documents still held by the deceased: Passport, Driving Licence, Blue Badges, Bus Pass, NI Number, Medical Card.

Nil

Torbay Council WebsiteInformation on - Family Information Services. Two pages of information around Bereavement Organisations.

Nil

NilTorbay Birth & Death Registration Torquay, Paignton & Brixham LibrariesOffers the ‘Tell us Once’ scheme. The reg office will advise the following departments of the death, if documents still held by the deceased: Passport, Driving Licence, Blue Badge, Bus Pass, NI Number, Medical Cards.

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Referralsfrom


South Hams Register OfficeFollaton HousePlymouth RoadTotnes TQ9 5NEDevon Register OfficeOld Forde HouseBrunel RoadNewton Abbot TQ12https://new.devon.gov.uk/registrationservice/registrationoffices/[email protected] 155 1002 (for both offices)

South Devon

Torbay AreaOn Line - 2nd Site

http://fis.torbay.gov.uk/kb5/torbay/fsd/home.page0800 328 5974Fax: 01803 207871

Torbay Torbay LibraryLymmington RoadTorbay TQ1 3DT01803 208300Paignton LibraryGreat Western RoadPaignton TQ4 5AG01803 207130Brixham LibraryMarket StreetBrixham TQ501803 853870www.torbay.gov.uk/libraries

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CostCounselling Directory - Link on Torbay Council Website Online directory of individual counsellors in Devon, giving full details of counsellors inc experience, qualifications, and costs, plus additional counselling services at foot of pages. Adding bereavement to the search will link to detailed information on bereavement.

Bereavement Support ServiceWeekly support group providing coffee and a chance to meet with others who have also suffered a bereavement. Informal support from coordinator. Not religiously affiliated.

NilRoadpeaceRoadpeace is the national charity for Road Crash Victims and is an independently funded, membership organisation. Members include those who have been bereaved or injured in road crashes and also those who are concerned about road danger.Roadpeace is a member of the European Federation of Road Traffic Victims (FEVR) which has UN Consultative Status.

Nil

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Referralsfrom


Devon www.counselling-directory.org.uk

Run by Co-op funeral service.Diane West is employed by the Co-op for this work. 10-25 people attend weekly, there is room for expansion0800 073 0109

NationalJeff BakerNational Trusteeand local representativeExeterShakespeareBusiness Centre245a Coldharbour LaneBixton LondonSW9 8RR

[email protected]@[email protected] hours Mon - Fri 09.00 - 17.00Main office 0207 733 1603Local Branch 01392 435627Helpline 0845 450 0355

Self refer Paignton/Brixham/TorquayPaignton/Brixhamgroup meet in the back of the Methodist Church on Palace Avenue,Paignton on Thursdays 10.30 - 12.30Torquay group meet at Upton Vale Babtist Church on Tuesdays 10.00 - 12.00

Self referrals.Referrals from police, clinicians & other organisations ie CRUSE

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Nil forclientsliving within the South Hams Area

The Bereavement Counselling Service (SW) The Bereavement Counselling Service (BCS) offers specialist bereavement counselling in response to complicated grief.Therapists have specialist knowledge, training and experience and work under regular professional supervision. The BCS is based in Plymouth. Suitable clients living within the South Hams area may receive their counselling free of charge.

Survivors of bereavement by suicide (SOBS)Provides support for people over the age of 8 who have been bereaved by suicide of a close relative or friend, offering a confidential telephone helpline, help by email, group meetings (in a number of locations) and support information.

Nil

NilRowcroft Hospice One to one counselling sessions at home or at Rowcroft, 10 sessions are available. Twice monthly support group at Rainbow House 1st & 3rd Thursday 2pm - 4pm. Support Group alternative Wednesdays at Bishopsteignton Community Hall 2pm - 4pm.

Cruse Bereavement Care - South DevonProvides one to one counselling for clients in their own home or an agreed venue. Cruse South Devon also offers a telephone counselling service for those who would prefer this.

CRUSE is a charity relying on donations, clients would be asked if they would like to donate at the end of their treatment - this is purely optional.

Nil

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Referralsfrom


[email protected] 349769

South HamsThe Bereavement Counselling ServiceFalcon House,Eagle Road,Plymouth,PL7 5JY

GP or Psychiatric services. Selfreferral

[email protected] helpline 0300 111 5065 (Lines open 09.00 to 21.00 every day)

Self refer National

Referral process: letter offering bereavement support sent 6 weeks after death of patient known to Specialist Care service at Hospice

Rowcroft Hospice Foundation Avenue RoadTorquay TQ2 5LSwww.rowcrofthospice.org.uk/patients-families-friends/caring-for-you-as-a-relative-or-friend/bereavement01803 210800

South Devon & Torbay

No office address for South Devon - home visits only.www.cruse.org.uk/[email protected] Area - 0300 330 5466Lines open 10.00 -16.00 with 24 hour answerphone serviceNational helpline 0808 808 1677Young Persons Helpline 0808 808 1677Lines open Mon-Fri 9.30 - 17.00, Tues, Wed & Thur open till 20.00

Self refer National(information varies for each area - these details are for the Devon area)

Mailing address - 3 Palace GateExeter EX1 1JA(covers the whole of Devon)

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Nil

Nil

Child Bereavement UKSupport & information when a child is grieving or when a child dies. For families, young people or schools, professionals. Face to face, if people can travel to them - otherwise there is support via an online forum - monitored.

Samaritans Emotional Support

NilSupport after Murder or Manslaughter (SAMM) National UK charity supporting families bereaved by murder or manslaughter.

NilCompassionate FriendsLoss of a child / children - from illness or accidents. Also special groups for bereavement from murder or suicide.

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Referralsfrom


National Child Bereavement UKClare Charity CentreWycombe RoadSaundertonBuckinghamshire HP14 4BFwww.childbereavementuk.orgenquiries@[email protected]

National 21 Warren RoadTorquay TQ2 [email protected] 299999 or 116 123Personal visits can be made between 09.00 and 22.00

[email protected] helpline 0845 872 3440

National

Self refer

Self refer

Self refer

National [email protected] 862203National helpline 0345 123 2304Lines open daily 10.00 to 16.00 and 18.30 to 22.30, 365 days a year

Self refer

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NilTorbay Holiday Helpers Network (Devon) Torbay Holiday Helpers Network (THHN) gives free fun filled holidays to families who have a seriously ill child, families who are bereaved - having lost a child or parent and to families who have a terminally ill parent.

The concept of the charity is simple - over 120 businesses offer free holidays and services to the families that are helped

Ubuntu Counselling ServicesA Multicultural counselling service for Devon. This is an NHS commissioned service, free to clients. See people from all cultures, ie Polish, Russian, Asian etc including white British - but there must be a multi cultural connection - ie mixed marriages, children from other cultures.8 Sessions and then reviewed - no cut off.

Nil

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Referralsfrom


NationalHotel de la Mer16 Babbacombe RoadTorquay TQ1 3SJ


Note - holidays are only awarded by a referral via a registered Charity or healthcare professional.Families are referred by a list of over 200 referring charities, hospices, hospitals and organisations from across the UK. Grants may cover travelling expenses to reach their free holiday destination.

www.ubuntucounsellingservices.org.ukinfo@ubuntucounsellingservices.org.ukOpening hours 09.00 - 17.0001392 201572

Anywhere DevonDr Faith StaffordDirector of ServicesC/O CVSWat Tyler HouseKing William StreetExeter EX4 6PDSessions held inNewton AbbotLibrary - contact (phone / email) to confirm day & times available

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Nil The Children’s Society - CheckPoint TorbayCheckPoint Torbay provides a range of free and confidential information, advice and support services (inc bereavement) to children and young people aged 8-17. The programme’s base is in Torquay but services are made available across Torbay.

The guiding philosophy of CheckPoint Torbay, based on over 21 years of local experiences, is to ensure that young people have immediate and straightforward access to indepedent help. We aim to promote young people’s safety, health, values, rights and responsibilities in the community so they are encouraged to reach their own decisions and consider their choices in order to achieve their full potential.

One of our most popular and respected services is the Drop-In. This is a street-level access point for young people where no appointment is necessary and information, advice and initial support is readily available.

Nil for the activity week (just transport to and from the venue is not covered)

Nil

CHICKS5 Day activity break for 8 - 15The children CHICKS support comes from a variety of backgrounds - those living in poverty, children that are being neglected or abused, either mentally, physically or sexually, children who have lost parents or even children who are full time young carers.

Child Bereavement Network The Childhood Bereavement Network (CBN) provides information, guidance and support for anyone caring for or working with a bereaved child. It is a hub for those working with bereaved children, young people and their families across the UK

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Referralsfrom


Torbay7 Victoria RoadEllacombeTorquayTQ1 1HU

www.childrenssociety.org.uk/what-we-do/helping-children/our-programmes/children-risk-streets/check-point01803 200100Drop-in service open from 12.30 - 17.00.Answerphone messages can be left 24/7 and a call back will be made the next working day.

Anywhere

NationalMoorland RetreatBonnaford BrentorTavistock Devon PL19 0LX


NationalChildhood Bereavement Network 8 Wakely StreetLondon EC1V 7QE

[email protected] 843 6309

Self refer

Self refer

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NilChildren & Families in Grief Children & Families in Grief is a charitable bereavement organisation, providing practical and creative support for children and their families after the loss of a significant person. The service offers 3 family sessions with a review, a therapeutic weekend followed by a final session to include a referral if necessary to another organisation, such as CRUSE for further support.

Winstons WishNational helpline and call back services, offering support, information, guidance to all those caring for a child or young person who has been bereaved.

Provides professional therapeutic help in individual, group and residential settings via our national helpline, interactive website and publications.Our professionally qualified clinical practitioners provide bereaved children and their families with a range of support services.

NilFernlea TrustOffers free and confidential support to those who have experienced baby loss.

Please be aware that this organisation also offers support for women facing an unplanned pregnancy and abortion counselling.

Nil

NilLittle FootprintsResource and support site for families who have experienced the death of a baby and for those looking to support them. Advice on later grieving process. Free pack to download.

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Referralsfrom


www.childrenandfamiliesingrief.co.ukinfo@childrenandfamiliesingrief.co.uk01803 393917 - leave a message or call on Tuesdays between 10.00 - 18.00

South DevonPO Box 425Paignton TQ4 9BF

Healthcare professionals, school nurses, Counsellors, CAMH and self referrals

www.winstonswish.org.ukGeneral enquiries 01242 515157Helpline 08088 020 021 line open Mon - Fri 9.00 - 17.00, Weds 19.00 - 21.30. Answerphone messages will be called back the next working day.

Torbay AreaTime Out6 Sturcombe AvenuePaignton TQ4 7EB

[email protected] 853609 or mobile07788 5607790300 400 0999 Mon 9.00 - 12.30, 18.00 - 21.00, Tues 9.00 - 20.00, Wed 9.00 - 15.00, 19.00 - 21.00, Thurs, 9.00 - 21.00, Fri 9.00 - 15.00Sat 9.00 - 12.00, Sun 14.00 - 16.00

Self refer National4th FloorSt James HouseSt James SquareCheltenhamGloucestershire GL50 3PR

Self refer

South Devon www.littlefootprints.org.uk07811 412271

31


NilLullaby Trust Support for parents who have suffered the sudden and unexpected death of an infant, by freephone helpline, befrienders, discussion forum, information leaflets.

NilWidowed and Young (WAY)Only national charity in the UK for men and women of 50 or younger whose partner has died. Its a self help group run by a network of volunteers who have been bereaved at a young age themselves. Founded in 1997.

NilWar Widows Association (WWA) Support, Travel Cards, Family activity breaksUseful forces weblinks

32

Referralsfrom


National11 Belgrave RoadLondonSW1V 1RB

[email protected] & Advice - 0808 802 6869Freephone helpline: 0808 802 6868open Mon - Fri 10.00 - 17.00Weekends and Bank Holidays18.00 - 22.00

Self refer

National [email protected]

Self refer


National199 Borough High StreetLondonSE1 1AA

Self refer

33

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34

Ref: Torbay Hospital Bereavement BookReview Date: September 2019Publication Date: September 2017

Your notes

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At such a difficult time, we would like to support you in choosing your floral tribute. Contact our expert advisers to discuss your requirements:

Dedicated Care Team 0333 241 2496www.interflora.co.uk

Thinking of youFuneral Flowers

RNS Publications, Levens House, Clifton Road, Blackpool, Lancashire FY4 4QA

01253 [email protected]

This publication has been jointly developed between ourselves and the hospital. We hope that it has been or will be of help at this time and we welcome any comments or suggestions that you may have.

P U B L I C A T I O N S

A trading style of Turnside Marketing Ltd

R SN

In your time of need, we’ll take careof all the funeral arrangements

Call us 24 hours a day•••

Dignity Funeral Plans with Trust FundMemorials ArrangedFree Legal Advice

Turn to us for help and support

Part of Dignity PLC. A British Company.

Torre Valley Funeral Service1-3 Old Mill Road, Torquay TQ2 6AU

01803 221110Zealley Funeral ServiceDignity House, 17 Devon Square, Newton Abbot TQ12 2HR

01626 362355Coombes & Sons Funeral Directors73 Fore Street, Bovey Tracey, Newton Abbot TQ13 9AB

01626 833409

YOUR LOCAL INDEPENDENTFAMILY FUNERAL DIRECTORS

WILLOW STREET, TEIGNMOUTH, TQ14 8EY

01626-777623

DEDICATED CHAPELS OF REST

HARRIS& LOVERIDGE

FUNERAL SERVICES

www.harrisandloveridgefunerals.co.uk

DiM-Advert-Mono_A5-210x148-AW_CRUK 22/06/2015 11:58 Page 1

Freephone: 0808 168 5181 Mobiles: 0333 240 0360

You may need help, support or advice on what to do when someone dies in relation to probate.

We offer free guidance and advice on the legal and financial aspects of bereavement including your responsibilities and whether probate is required.

Calls are free from most land lines, some calls may be monitored for training purposes and all calls are confidential.

Published by RNS Publications © Tel: 01253 832400 R19

Organ donation

Many people will have made a decision, in life, about organ or tissue donation. Your loved one may have registered their wishes on the NHS Organ Donor Register, carried a Donor Card or discussed their thoughts with you. It is very possible that they can help others through donating tissue (eyes for corneal transplants and / or heart for valve transplants) following their death. The donation will not delay funeral plans as the procedure can be carried out quickly, within 24 hours of death for eyes and 48 hours for heart valves. Eye donation does not alter the appearance of the deceased.

If you know their wishes about organ donation or would like to find out more, please contact any one of the following as soon as possible following the death:

• The Eye Retrieval Team on 01392 406255. • The Donor Transplant Co-ordinators on 0300 123 1108 or 24 hour pager on 07659 591642. • The ward staff may also be able to assist you.

Eyes: Eyes can help restore sight to people with cornea problems (the clear part of the eye). This may be a result of damage caused by eye disease or injury, or defects from birth, and the white part of the eye (the sclera) can be used in operations to rebuild the eye.

Heart Valves: Heart valves can be transplanted to save the lives of children born with heart defects, and adults with damaged heart valves.

5


Torbay Hospital Bereavement OfficeFor deaths that have occurred in Torbay Hospital - provides the Medical Certificate of Cause of Death (MCCD) to enable the death to be registered, plus information and support for the bereaved.Printed booklet provided.

Nil

Nil

Nil

Nil

Nil

Booklet Provided for District Nurse TeamsBooklet providing information for the bereaved on what to do following a death in the community.

BACP - British Association for Counselling and PsychotherapyThe BACP Register is the first psychological therapists’ register to be accredited under a new scheme set up by the Department of Health and administered by an independent body, accountable to Parliament.Members of the public can now choose a counsellor or psychotherapist belonging to a register approved by the Professional Standards Authority for Health & Social Care.

Bereavement (Self Help)On-line

Bereavement BenefitsInformation regarding bereavement benefits, payments, allowances including funeral payments & qualifying criteria.

Torbay Council WebsiteInformation on - Council Tax, Registering a death, arranging a funeral, probate, public funerals.

Nil

Hospital Chaplaincy teamFor deaths that have occurred in the hospital. Can arrange religious support. Signposting. Support in organising baby funerals. On call 24/7.

Nil

16

Referralsfrom


Level 4 ReceptionZone A, TorbayHospital

01803 654818Office open Mon-Fri 10.00 - afternoon (no set time). Out of hours call switch and ask for on call manager.

T&SDH&C NHSTrust

Order from Narnia [email protected]

National BCAP House15 St Johns Business ParkLutterworth LE17 [email protected] 883300

NationalSee link for video and printable booklets onbereavement

https://web.ntw.nhs.uk/selfhelp/

NationalSouth West WaterWorthing BN11 9NT

www.gov.uk/browse/benefits/bereavement

Torbay AreaOn Line - 1st Site

www.torbay.gov.ukRegistrar enquiries01803 207130

Level 4,Hengrave House

01803 654186Martin Manley

17


Devon Registration ServiceOffices in Totnes & Newton AbbotOffers the ‘Tell us Once’ scheme. The reg office will advise the following departments of the death, if documents still held by the deceased: Passport, Driving Licence, Blue Badges, Bus Pass, NI Number, Medical Card.

Nil

Torbay Council WebsiteInformation on - Family Information Services. Two pages of information around Bereavement Organisations.

Nil

NilTorbay Birth & Death Registration Torquay, Paignton & Brixham LibrariesOffers the ‘Tell us Once’ scheme. The reg office will advise the following departments of the death, if documents still held by the deceased: Passport, Driving Licence, Blue Badge, Bus Pass, NI Number, Medical Cards.

18

Referralsfrom


South Hams Register OfficeFollaton HousePlymouth RoadTotnes TQ9 5NEDevon Register OfficeOld Forde HouseBrunel RoadNewton Abbot TQ12https://new.devon.gov.uk/registrationservice/registrationoffices/[email protected] 155 1002 (for both offices)

South Devon

Torbay AreaOn Line - 2nd Site

http://fis.torbay.gov.uk/kb5/torbay/fsd/home.page0800 328 5974Fax: 01803 207871

Torbay Torbay LibraryLymmington RoadTorbay TQ1 3DT01803 208300Paignton LibraryGreat Western RoadPaignton TQ4 5AG01803 207130Brixham LibraryMarket StreetBrixham TQ501803 853870www.torbay.gov.uk/libraries

19


CostCounselling Directory - Link on Torbay Council Website Online directory of individual counsellors in Devon, giving full details of counsellors inc experience, qualifications, and costs, plus additional counselling services at foot of pages. Adding bereavement to the search will link to detailed information on bereavement.

Bereavement Support ServiceWeekly support group providing coffee and a chance to meet with others who have also suffered a bereavement. Informal support from coordinator. Not religiously affiliated.

NilRoadpeaceRoadpeace is the national charity for Road Crash Victims and is an independently funded, membership organisation. Members include those who have been bereaved or injured in road crashes and also those who are concerned about road danger.Roadpeace is a member of the European Federation of Road Traffic Victims (FEVR) which has UN Consultative Status.

Nil

20

Referralsfrom


Devon www.counselling-directory.org.uk

Run by Co-op funeral service.Diane West is employed by the Co-op for this work. 10-25 people attend weekly, there is room for expansion0800 073 0109

NationalJeff BakerNational Trusteeand local representativeExeterShakespeareBusiness Centre245a Coldharbour LaneBixton LondonSW9 8RR

[email protected]@[email protected] hours Mon - Fri 09.00 - 17.00Main office 0207 733 1603Local Branch 01392 435627Helpline 0845 450 0355

Self refer Paignton/Brixham/TorquayPaignton/Brixhamgroup meet in the back of the Methodist Church on Palace Avenue,Paignton on Thursdays 10.30 - 12.30Torquay group meet at Upton Vale Babtist Church on Tuesdays 10.00 - 12.00

Self referrals.Referrals from police, clinicians & other organisations ie CRUSE

21


Nil forclientsliving within the South Hams Area

The Bereavement Counselling Service (SW) The Bereavement Counselling Service (BCS) offers specialist bereavement counselling in response to complicated grief.Therapists have specialist knowledge, training and experience and work under regular professional supervision. The BCS is based in Plymouth. Suitable clients living within the South Hams area may receive their counselling free of charge.

Survivors of bereavement by suicide (SOBS)Provides support for people over the age of 8 who have been bereaved by suicide of a close relative or friend, offering a confidential telephone helpline, help by email, group meetings (in a number of locations) and support information.

Nil

NilRowcroft Hospice One to one counselling sessions at home or at Rowcroft, 10 sessions are available. Twice monthly support group at Rainbow House 1st & 3rd Thursday 2pm - 4pm. Support Group alternative Wednesdays at Bishopsteignton Community Hall 2pm - 4pm.

Cruse Bereavement Care - South DevonProvides one to one counselling for clients in their own home or an agreed venue. Cruse South Devon also offers a telephone counselling service for those who would prefer this.

CRUSE is a charity relying on donations, clients would be asked if they would like to donate at the end of their treatment - this is purely optional.

Nil

22

Referralsfrom



South HamsThe Bereavement Counselling ServiceFalcon House,Eagle Road,Plymouth,PL7 5JY

GP or Psychiatric services. Selfreferral

[email protected] helpline 0300 111 5065 (Lines open 09.00 to 21.00 every day)

Self refer National

Referral process: letter offering bereavement support sent 6 weeks after death of patient known to Specialist Care service at Hospice

Rowcroft Hospice Foundation Avenue RoadTorquay TQ2 5LSwww.rowcrofthospice.org.uk/patients-families-friends/caring-for-you-as-a-relative-or-friend/bereavement01803 210800

South Devon & Torbay

No office address for South Devon - home visits only.www.cruse.org.uk/[email protected] Area - 0300 330 5466Lines open 10.00 -16.00 with 24 hour answerphone serviceNational helpline 0808 808 1677Young Persons Helpline 0808 808 1677Lines open Mon-Fri 9.30 - 17.00, Tues, Wed & Thur open till 20.00

Self refer National(information varies for each area - these details are for the Devon area)

Mailing address - 3 Palace GateExeter EX1 1JA(covers the whole of Devon)

23


Nil

Nil

Child Bereavement UKSupport & information when a child is grieving or when a child dies. For families, young people or schools, professionals. Face to face, if people can travel to them - otherwise there is support via an online forum - monitored.

Samaritans Emotional Support

NilSupport after Murder or Manslaughter (SAMM) National UK charity supporting families bereaved by murder or manslaughter.

NilCompassionate FriendsLoss of a child / children - from illness or accidents. Also special groups for bereavement from murder or suicide.

24

Referralsfrom


National Child Bereavement UKClare Charity CentreWycombe RoadSaundertonBuckinghamshire HP14 4BFwww.childbereavementuk.orgenquiries@[email protected]

National 21 Warren RoadTorquay TQ2 [email protected] 299999 or 116 123Personal visits can be made between 09.00 and 22.00

[email protected] helpline 0845 872 3440

National

Self refer

Self refer

Self refer

National [email protected] 862203National helpline 0345 123 2304Lines open daily 10.00 to 16.00 and 18.30 to 22.30, 365 days a year

Self refer

25


NilTorbay Holiday Helpers Network (Devon) Torbay Holiday Helpers Network (THHN) gives free fun filled holidays to families who have a seriously ill child, families who are bereaved - having lost a child or parent and to families who have a terminally ill parent.

The concept of the charity is simple - over 120 businesses offer free holidays and services to the families that are helped

Ubuntu Counselling ServicesA Multicultural counselling service for Devon. This is an NHS commissioned service, free to clients. See people from all cultures, ie Polish, Russian, Asian etc including white British - but there must be a multi cultural connection - ie mixed marriages, children from other cultures.8 Sessions and then reviewed - no cut off.

Nil

26

Referralsfrom


NationalHotel de la Mer16 Babbacombe RoadTorquay TQ1 3SJ


Note - holidays are only awarded by a referral via a registered Charity or healthcare professional.Families are referred by a list of over 200 referring charities, hospices, hospitals and organisations from across the UK. Grants may cover travelling expenses to reach their free holiday destination.

www.ubuntucounsellingservices.org.ukinfo@ubuntucounsellingservices.org.ukOpening hours 09.00 - 17.0001392 201572

Anywhere DevonDr Faith StaffordDirector of ServicesC/O CVSWat Tyler HouseKing William StreetExeter EX4 6PDSessions held inNewton AbbotLibrary - contact (phone / email) to confirm day & times available

27


Nil The Children’s Society - CheckPoint TorbayCheckPoint Torbay provides a range of free and confidential information, advice and support services (inc bereavement) to children and young people aged 8-17. The programme’s base is in Torquay but services are made available across Torbay.

The guiding philosophy of CheckPoint Torbay, based on over 21 years of local experiences, is to ensure that young people have immediate and straightforward access to indepedent help. We aim to promote young people’s safety, health, values, rights and responsibilities in the community so they are encouraged to reach their own decisions and consider their choices in order to achieve their full potential.

One of our most popular and respected services is the Drop-In. This is a street-level access point for young people where no appointment is necessary and information, advice and initial support is readily available.

Nil for the activity week (just transport to and from the venue is not covered)

Nil

CHICKS5 Day activity break for 8 - 15The children CHICKS support comes from a variety of backgrounds - those living in poverty, children that are being neglected or abused, either mentally, physically or sexually, children who have lost parents or even children who are full time young carers.

Child Bereavement Network The Childhood Bereavement Network (CBN) provides information, guidance and support for anyone caring for or working with a bereaved child. It is a hub for those working with bereaved children, young people and their families across the UK

28

Referralsfrom


Torbay7 Victoria RoadEllacombeTorquayTQ1 1HU

www.childrenssociety.org.uk/what-we-do/helping-children/our-programmes/children-risk-streets/check-point01803 200100Drop-in service open from 12.30 - 17.00.Answerphone messages can be left 24/7 and a call back will be made the next working day.

Anywhere

NationalMoorland RetreatBonnaford BrentorTavistock Devon PL19 0LX


NationalChildhood Bereavement Network 8 Wakely StreetLondon EC1V 7QE


Self refer

Self refer

29


NilChildren & Families in Grief Children & Families in Grief is a charitable bereavement organisation, providing practical and creative support for children and their families after the loss of a significant person. The service offers 3 family sessions with a review, a therapeutic weekend followed by a final session to include a referral if necessary to another organisation, such as CRUSE for further support.

Winstons WishNational helpline and call back services, offering support, information, guidance to all those caring for a child or young person who has been bereaved.

Provides professional therapeutic help in individual, group and residential settings via our national helpline, interactive website and publications.Our professionally qualified clinical practitioners provide bereaved children and their families with a range of support services.

NilFernlea TrustOffers free and confidential support to those who have experienced baby loss.

Please be aware that this organisation also offers support for women facing an unplanned pregnancy and abortion counselling.

Nil

NilLittle FootprintsResource and support site for families who have experienced the death of a baby and for those looking to support them. Advice on later grieving process. Free pack to download.

30

Referralsfrom


www.childrenandfamiliesingrief.co.ukinfo@childrenandfamiliesingrief.co.uk01803 393917 - leave a message or call on Tuesdays between 10.00 - 18.00

South DevonPO Box 425Paignton TQ4 9BF

Healthcare professionals, school nurses, Counsellors, CAMH and self referrals

www.winstonswish.org.ukGeneral enquiries 01242 515157Helpline 08088 020 021 line open Mon - Fri 9.00 - 17.00, Weds 19.00 - 21.30. Answerphone messages will be called back the next working day.

Torbay AreaTime Out6 Sturcombe AvenuePaignton TQ4 7EB

[email protected] 853609 or mobile07788 5607790300 400 0999 Mon 9.00 - 12.30, 18.00 - 21.00, Tues 9.00 - 20.00, Wed 9.00 - 15.00, 19.00 - 21.00, Thurs, 9.00 - 21.00, Fri 9.00 - 15.00Sat 9.00 - 12.00, Sun 14.00 - 16.00

Self refer National4th FloorSt James HouseSt James SquareCheltenhamGloucestershire GL50 3PR

Self refer

South Devon www.littlefootprints.org.uk07811 412271

31


NilLullaby Trust Support for parents who have suffered the sudden and unexpected death of an infant, by freephone helpline, befrienders, discussion forum, information leaflets.

NilWidowed and Young (WAY)Only national charity in the UK for men and women of 50 or younger whose partner has died. Its a self help group run by a network of volunteers who have been bereaved at a young age themselves. Founded in 1997.

NilWar Widows Association (WWA) Support, Travel Cards, Family activity breaksUseful forces weblinks

32

Referralsfrom


National11 Belgrave RoadLondonSW1V 1RB

[email protected] & Advice - 0808 802 6869Freephone helpline: 0808 802 6868open Mon - Fri 10.00 - 17.00Weekends and Bank Holidays18.00 - 22.00

Self refer

National [email protected]

Self refer


National199 Borough High StreetLondonSE1 1AA

Self refer

33

Your notes

.......................................................................................................................................................................

.......................................................................................................................................................................

.......................................................................................................................................................................

.......................................................................................................................................................................

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.......................................................................................................................................................................

.......................................................................................................................................................................

.......................................................................................................................................................................

.......................................................................................................................................................................

.......................................................................................................................................................................

.......................................................................................................................................................................

.......................................................................................................................................................................

At such a difficult time, we would like to support you in choosing your floral tribute. Contact our expert advisers to discuss your requirements:

Dedicated Care Team 0333 241 2496www.interflora.co.uk

Thinking of youFuneral Flowers

RNS Publications, Levens House, Clifton Road, Blackpool, Lancashire FY4 4QA

01253 [email protected]

This publication has been jointly developed between ourselves and the hospital. We hope that it has been or will be of help at this time and we welcome any comments or suggestions that you may have.

P U B L I C A T I O N S

A trading style of Turnside Marketing Ltd

R SN

In your time of need, we’ll take careof all the funeral arrangements

Call us 24 hours a day•••

Dignity Funeral Plans with Trust FundMemorials ArrangedFree Legal Advice

Turn to us for help and support

Part of Dignity PLC. A British Company.

Torre Valley Funeral Service1-3 Old Mill Road, Torquay TQ2 6AU

01803 221110Zealley Funeral ServiceDignity House, 17 Devon Square, Newton Abbot TQ12 2HR

01626 362355Coombes & Sons Funeral Directors73 Fore Street, Bovey Tracey, Newton Abbot TQ13 9AB

01626 833409

YOUR LOCAL INDEPENDENTFAMILY FUNERAL DIRECTORS

WILLOW STREET, TEIGNMOUTH, TQ14 8EY

01626-777623

DEDICATED CHAPELS OF REST

HARRIS& LOVERIDGE

FUNERAL SERVICES

www.harrisandloveridgefunerals.co.uk

Bereavement Booklet - Torbay Hospital: Help you for following your bereavement · 2018-02-12 ·...

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