benefitsthe

of real-time feedback

MARKETING 101:Whether you're a clothing

store, an event organiser, aservice provider or an online

software solution, understanding whoyour TARGET MARKET

is essential.

REAL-TIME FEEDBACK:is the ability for businesses to view

survey or question responses as they areentered into the system.

MULTIPLE PLATFORMSto collect feedback:

- Social Media- Online Surveys

- Website Pop-Ups- Paper Surveys

-One-to-One Interviews

"A dissatisfied customer will tellbetween 9-15 people about their

experience.Around 13% of dissatisfied customers

will tell more than 20 people."- White House Office of

Consumer Affairs

Asking for feedback as yourcustomers experience your service or

product, and then receiving the results inReal-Time could give you the chance to

either rectify or applaudthe situation.

Take it instore with thegetsmart app

- Designed for businesses independentof wi-fi, this offline app can collect

full survey responses or contact details inmultiple languages.

Find out more atwww.getsmartglobal.com/app