Leaders in Enterprise Content Management

Connecting Content | Driving Performance

“Lack of attention to the document management process during our Guidewire implementation caused delays and cost overruns”

Guidewire Program manager, Fortune 500 Insurance Company

•Guidewire is winning!•They have a great product that is driving a new standard in insurance•Great at the sale•Consider ECM an “ancillary” system•Integrators of Guidewire are very expensive and possess little ECM expertise.

WHY IS ECM SO VITALTo a Guidewire Implementation

Let The Rocket Scientist Launch the Rocket•Guidewire Integrators are great at installing, configuring and integrating•Have little experience with ECM•More to it than pulling documents from FileNet•An ECM expert knows how to optimize input streams

WHY IS ECM SO VITAL II

• Don’t strap a jet engine to a Pinto• Evaluate all the options:

o Mobile Access & Inputo Forms Automation and Generationo One Version of The Trutho Enhanced Claims Fraud

Investigation

Real flying Pinto

Guidewire ECM Challange

Risks to project from the changing input streams:•Your document capture system needs to change•Lack of attention to use cases•Delays in processing•Reduced Productivity in paper chasing

• Sneaker Brigade•Inefficient capture processes•Decreased implementation satisfaction•Higher rate of exception processing

•Lack of trust in the overall solution•Inaccuracies in processing

SECRET - NOT MUCH HAPPENS IN GUIDEWIRE WITHOUT A DOCUMENT

Guidewire / FileNet Framework

FileNet enhances a Guidewire implementation:•Seamless automation of multiple document input streams•Single source of the truth document repository•Improves seed of transaction

GW/FN

Changing Input StreamsDocuments

Centralized Document Capture• New use cases

• New information needed in capture process• Potential volume increases• Indexing automation changes • Upgrade to existing Kofax• Hardware upgrade on scanners• Potential new forms development from GW output for auto recognition• Capture process needs to mature to keep up • Additional matrix• Integrated reporting with GW workflows

Changing Input Streams-

Customer Correspondence

Thunderhead Correspondence Management• Identify use cases• Sync GW data availability with form generation process (round trip)

• Define standards for forms • Define distribution channels and impact to forms

• Email• Fax• Web• PDF• Mobile

Changing Input Streams-Desktop Experience

Desktop Interaction• Use case development• Document templates

• Indexing data and auto population• Email input and indexing• Email attachment-attachments • Drag and drop management

Changing Input Streams-Other

Mobile and Internet• Define use cases• Define security

• Devices supported• Network/performance

Workflows outside GW workflows needs to be handled• Adhoc exception processing• Fraud investigation• Intradepartmental processing

PROVEN MODEL

THE FRAMEWORK

The Construction of the Framework encompasses design, architecture, integration, deployment and training:•Input Stream Assessment

Workshops to identify the detailed requirements

•Solution Architecture Appropriate sizing of the solution to insure the system can handle the volumes

and complexity.

•Process Transformation The Dayhuff Group has 17 years experience transforming redundant,

cumbersome processes

THE FRAMEWORK cont’d

• GWFN Gateway* We have created a seamless integration that can be configured to communicate

and pass information between all three components: Guidewire, FileNet and Thunderhead

• ECM Program Management Managing the transformation of the ECM process in concert with your Guidewire

solution is essential and requires vast experience. We will guide and mitigate potential risk by aligning project personnel, providing consistent communication and utilizing an established project approach

GW ECM Deployment Team

Use a project team that has successfully complete the same solution:•ECM Program Manager•Solution Architect

•Business Analysts•FileNet Specialist•Thunderhead Reports Writer Mentor•Capture Specialist (design/technical)

PHASE ONE Jan Feb Mar April May June July Aug Sept Oct Nov Dec Jan Feb Mar April May June July Aug Sept Oct Nov DecProgram Manager                                                Solutions Architect                                                Business Analyst                                                Business Analyst                                                SR IT Specialist                                                Capture Specialist                                                Thunderhead Dev                                                FN Specialist                                                FN Specialist                                                

The Dayhuff Group has a long history of providing enterprise content management solutions in a wide variety of industries.

• Successful business for over 17 years

• IBM Premier Business Partner, Software ValueNet Partner

• IBM Information On Demand 2012 Excellence Award

• Over 200 projects at over 80 companies

• 98% customer satisfaction rating

15

Short-cycle project completion within real-world budgets.

A smooth implementation of Guidewire requires a successful deployment of a document management system. The overall Project is dependent upon both

solutions being effective.

The Dayhuff Group Guidewire FileNet Framework will mitigate risk and reduce cost. More than anything, it will ensure that the business will get the optimization

and efficiency for which you are investing.

Let’s Get Started

Supporting Docs

Digital Input Management

IBM Datacap

•Provides option to customize capture processes to match YOUR needs•Is used to ingest and identify information from multiple sources•Provides consistent way to manage intake and the communication between Guidewire and FileNet•Handles high volume scanning operations and provides mobile capture capabilities for agents in the field.•Standardizes rules for input to assure information is consistently captured and stored•Acts as the central hub for rules•Provides detailed reports to ensure accuracy

Claims and Underwriting are paper intensive processes…

Claims Fraud Investigation

IBM’s Intelligent Investigation Manager

•IIM is a powerful tool that expands the data collection of Guidewire to improve the way fraud is identified and managed•Coordinates and reports on cases, provides analysis and visualization•Enables more efficient and effective investigations•Visualization of fraud within structured and unstructured data across silos•Augments existing enterprise fraud solutions with fraud intelligence analysis, content analytics and thread detection analytics

Guidewire ClaimCenter transforms the way and insurance company manages claims……But together, IIM and Guidewire ClaimCenter provide a powerful set of tools for robust fraud investigation capabilities to minimize risk and loss.